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All 190 Atlanta hotels

Twelve Atlantic Station

4.0 of 5 Hotel   |   361 17th St, Atlanta, GA 30363 (Atlantic Station)
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Twelve Atlantic Station
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67%
Ranked #94 of 190 hotels in Atlanta
A recent review
5 of 5 stars reviewed 2 weeks ago
sammy865 Knoxville, Tennessee
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182 people have reviewed this hotel

Traveler rating
    76
    47
    16
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    24
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Twelve Atlantic Station was great from the moment of arrival. Hotel was exceptional and very nice. The room was nice and clean. By the time of checkout, it was a little dusty - only a night stay - think maybe this came from AC. Bed could have been a little more comfortable, but everything else was perfect. Easy checkout and... More

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear sammy865, Thanks for the "Excellent" review of the hotel. I am glad that you enjoyed your visit to the hotel and I shall be sharing your great comments with the team. I will also pass on your comments to the housekeeping manager about the dust appearing during your stay. I hope we see you on a future visit to... More

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

My preschool daughter and I, traveling alone, were turned away by the manager of the hotel because he would not accept our family credit card with my husband's name on it. The only bit of hospitality at this hotel was from the nice guy who helped with our luggage. There are many other better, safer options for women traveling to... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Chthu, I am glad that we had the opportunity to speak about the issue you experienced while trying to check in. I certainly wish that we had explored some extra options in an effort to try to accommodate you and your daughter. Please accept my apologies that we did not do more to find a solution. I look forward... More

Orlando, Florida
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 18, 2014

The hotel itself was beautiful and the staff were very helpful but after we checked out we were torn as to whether we would stay here again. The hot water in the shower went out after being in there for about five minutes so I was forced to finish my shower in freezing cold water. Also, the bed wasn't that... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Rachel W, Thank you for posting a review on your recent visit to the hotel. I am delighted to read that you found the room to be lovely and enjoyed the view. I also appreciate the great comments about our staff. I am sorry that you experienced an issue with the hot water runnig out. If you would be... More

Richmond VA
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 17, 2014

We were here for a family wedding with a large group. While initially impressed by the spacious room with the great view, lots of little things added up to make our stay less than stellar. First of all, there is a unpleasant odor which permeates the lobby and sometimes is also present near the elevators--smells like sewage with floral spray... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Planet9, Thank you for the review. I am dissapointed to read that we missed the opportunity to give you a better overall experience. I will discuss your comments about GHOST with our IT technician.I realize that it can be frustrating when things do not work as they should and for that please accept my apologies. I will also share... More

Lake Saint Louis, Missouri
1 review
4 of 5 stars Reviewed March 14, 2014

My daughter and I found Twelve Atlantic Station to be fabulous. Despite that the room service was a "no show", and we awoke to some banging noises in an adjoining room, the room was lovely and had extras which were superior to other hotels in this price range. From free wi-fi and in-room computers, to a gorgeous full kitchen with... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Mary B, Thank you posting a review about your recent visit to the hotel and I am delighted to read that you found the hotel to be fabulous. I am glad that you appreciated the suite and the extra little touches as you put it. I will share your excellent comments with the restaurant team and let them know... More

Macon, Georgia
Top Contributor
103 reviews 103 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 12, 2014

Where do I start? I had a bad experience there this same weekend last year and come to the ATL once a quarter and have stayed somewhere else each quarter since then and decided to give them another try. Let's see - someone else's dirty clothes left in the room and housekeeping didn't manage to se them on the floor,... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear GlynCountian, I am sorry to read that you did not have a good stay with us. Please accept my apologies. You certainly mention a number of things that were issues and were no doubt annoying and should not have occurred. I will be sharing your review and feedback with the front desk and housekeeping teams. I would welcome the... More

Houston, Texas
1 review
1 of 5 stars Reviewed March 6, 2014

This place has to be kidding. For two nights straight, I can't get ANY sleep. Right now it's 1:30AM and there's a van downstairs with a hose into the building (for cleaning I guess) that is making a crazy loud sound. I called the front desk to address it and nothing has happened. Why do this when 90% of the... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Chip S, My sincere apologies for the disruption to your sleep during your stay. A number of projects are carried out over night not just in the hotel but also in the building in general. This is done because there are no people in the main lobby areas. I cannot recall receiving any comments from guests about this in... More

Cherry Hill, New Jersey
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 4, 2014

Stayed at the Twelve Atlantic Station last week when in town for business. The hotel was chosen by a group leader but we could not have been happier. I was surprised to find a full kitchen with full-size fridge/freezer in room plus dishwasher and washer/dryer. Oh--and a fully-wired computer. I almost thought I was upgraded to a suite but found... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear adlaver, Thank you for posting a great review about your recent experience at TWELVE Hotel Atlantic Station. I am delighted to read that you enjoyed the space, in suite amenities and were pleasantly surprised by your accommodations. I do hope that we see again on a future trip to Atlanta, where you can add an extra day to explore... More

Pretoria, South Africa
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2014

My Wife and I and two Kids and Grand Ma stayed here in January and we stayed at the other Twelve Hotel in Atlanta two weeks before and when John Reilly told us that Centennial Park was full we were beyond disappointed. I was so pleased that we took agreed to stay at Twelve Atlantic Station and finished our trip... More

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GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear JacoRSA, Thank you for the excellent review. I hope that you and your family had an excellent trip to RSA. Atlantic Station is a great neighborhood and as you point out is extremely convenient. The pizza is very good and a firm favorite at the bar and restaurant. I will share your comments with the chef. It was a... More

Fayetteville
2 reviews
3 of 5 stars Reviewed February 16, 2014 via mobile

Hello, I stayed at the hotel on Jan 24th 2014. The customer service (front desk) was beyond rude. A lady named Levie was very disrespectful and unprofessional. She treated me and my guest as if we were homeless people! I've wrote to the hotel manager twice on this issue with no response! I even wrote the manager before my stay... More

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review

Dear Britnee S, Thank you for sharing your comments. I am sorry that we did not give you with a better experience.Your comments are noted and we will share them with the team sincerely, John Reilly More

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Additional Information about Twelve Atlantic Station

Also Known As:
Twelve Atlantic Station Hotel
12 Atlantic Station
Twelve Atlantic Station Atlanta
Twelve Atlantic Station Hotel Atlanta
Address: 361 17th St, Atlanta, GA 30363
Location: United States > Georgia > Atlanta > Atlantic Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Atlanta
#91 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Twelve Atlantic Station 4*
Reservation Options:
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