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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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758 Reviews from our TripAdvisor Community

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Traveler rating
    258
    236
    151
    74
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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There are newer reviews for Sheraton Atlanta Airport Hotel
See the most recent reviews
Los Angeles, CA
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 21, 2013

Nicely appointed room no major things to report. Parking fee $12. Business center located in a bright open space area. I would definitely stay here again. I had to ask a question to the ladies at the front desk. There were ladies, one was servicing a customer. Another one was talking a co-worker, hopefully business related. The last one seem... More 

Was this review helpful? Yes 1
dedo48, Director of front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mat1090, Thank you for taking the time to share your recent experience with us. We are forever grateful by your consideration to give us another chance. The encounter you had with the ladies at the front desk is far from the norm and we will ensure this is addressed and avert any future reoccurrence. We are honored as we... More 

Hudson, Ohio
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

Stayed here courtesy of Delta for a delayed flight. It is in a great location you can see the runways from your window. Beds were pretty comfortable. Clean for the most part except the carpet which was pretty gross. Don't think I would stay here if I had to pay out of pocket.

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Blachatch, We are truly grateful for the time afforded share to recent experience with us. Rest assured knowing that I have shared your feedback regarding our carpet with our Director of Engineering and we'll ensure this is promptly ameliorated. We are truly humbled and do hope you will give us another chance. Best regards, Dedo F. Dixon Director of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

It was first time staying here and ask I could say is that the customer service was outstanding. The guy that checked me in I think his name was Bryant He went above and beyond for me. He also took my bags to my room and let me know that if I needed anything just ask. I would definitely come... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear StevieLovelace, Thank you for taking the time to share your recent experience with us. We are truly honored by the kind words you have afford Bryant - He is without a doubt one of our key players and we are delighted to have him on our team. We are honored as we look forward to your next trip. Best... More 

Greeley, Colorado
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 17, 2013 via mobile

2nd time staying at this hotel. This time I had a suite. Very nice and convenient for pre-conference meetings with my team. Room had a large dinning room table and kitchenette with a welcome bowl of grapes, chocolate covered coffee beans and Jelly Bellies. Bed was around the corner so not easily seen by other guests. Clean and extremely comfortable.... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sittonje; Thank you for taking the time to share your recent experience with us. We are truly humbled by your very kind words. I have shared your restaurant feedback with the manager and we will do all that is necessary to maintain your confidence. We are also delighted to learn that you will be coming back to visit and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 13, 2013

Bryant Hedgeman - has the patience of JOB; I was confuse about my bill. The more i got frustrated the more he explained....mind you I was CONFUSED and GETTING MAD. He still smiled and tried to help me. THANKS BRYANT. ALSO, LaShonja was service alwayr with a smiled at 3am. She saved us when we needed a microwave..she will know... More 

Was this review helpful? Yes 1
dedo48, Drirector of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mo-tion-sic-ness, We are truly delighted by the outstanding feedback you have afforded our Front office team. Rest assured knowing that Bryant, LaSonja, Ashley and Yolanda are truly ecstatic by your kind words. We are forever grateful as we look forward to your next visit. Best regards, Dedo F. Dixon Director of Front Office More 

Atlanta, Georgia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

Awesome experience... Easy access for highway transition for work. I thought getting my house painted would be difficult having to leave for a week, but finding this hotel was perfect. It was conveniently located in same area of residence which made for easy access of normal travel routine for work. Everyone was always friendly and helpful the front desk staff... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Cheryl C, Word cannot express how delighted we are by the kind accolades you have afforded Bryant; he is truly one of our key players. Here at the Sheraton Gateway hotel Atlanta Airport your optimal satisfaction is one of our main priorities - based on your feedback we succeeded with this initiative. We are forever grateful as we look... More 

Winston Salem, North Carolina
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 10, 2013

I stayed at this hotel because I drove my mother to a conference and this hotel was the conference site. I had no previous Sheraton experience and, overall, this hotel was nice. The rooms were pretty standard and in good shape. The staff upon check-in was very nice. The desk clerk was friendly and the bellman was helpful. My mother... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Aurelia M, We are truly honored to learn that our hotel, the Sheraton Gateway Hotel Atlanta Airport, is your first Sheraton visit. After reading your feedback, we are saddened to learn that we did not exceed your expectations. We will without a doubt share your restaurant encounter with our Restaurant manager, ensuring we will do all we can to... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

Wonderful place for a couples get-away! Easy access to the highway, airport and nearby venues. The hotel has a beautiful entrance and our room was great! Room service was delivered promptly and as ordered. The front desk staff was attentive and Bryant Hedgeman was extremely helpful and kind. I would definitley stay here again!

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tawanna G, Thank you for taking the time to share your recent experience with us. We are honored and forever grateful for the kind word you have afforded Bryant. He is truly a great and exceptional team player; we are delighted to have him onboard. We are humbled as we enthusiastically anticipate your next visit. Best regards, Dedo F.... More 

Florence, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

The hotel staff was extremely helpful and kind. Everyone helping with the shuttles to and from the airport was also super friendly. Everything was very clean and orderly. My family and I would definitely stay here again!

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear LBP524, We are undeniably elated by your kind words. Here at Sheraton Gateway hotel Atlanta Airport, we pride ourselves with an exceptional facility and great services - Based on you feedback, our goal and objectives were secured. We are honored as we look forward to your next visit. Best regards, Dedo F. Dixon Director of Front Office More 

Columbia, South Carolina
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 4, 2013

We stayed for two night, July 15th and 16th and had a less than satisfactory experience. First of all, the good: The beds were comfortable. The Bad: Parking. They charge you $12 per day to park in their uncovered lot. They have VERY few handicapped parking spaces, yet I counted at least 15 spaces for "Starwood Preferred Guests" and those... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Shan_30ish: We are truly sorry to hear that your experience with us was not the high standard of service that we strive constinuously to achieve. Your concerns were truly upsetting and I assure you that our Operations team representing each department was made aware so that these events do not reoccur. Again, we apologize for falling short of your... More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Very nice(5)
  • Club level(4)
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