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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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987 Reviews from our TripAdvisor Community

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Maui, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

These young ladies were bright, interesting, interested and went above and beyond to make their guests feel welcome and special. They remembered the purpose of my business trip (an interview with Delta as flight attendant) and were very kind in their consideration at to how my interview went.

Helpful?
Thank DDHoop
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear DDHoop! We are very appreciative and extremely grateful for your very complimentary posting. Our Club Lounge Attendants were all thrilled when they received your compliments. They are always ready to provide great customer service and make our guests feel welcomed! We hope your interview with Delta went exceptionally well and wish you the best and success in your endeavors!... More 

Greensboro, NC
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel is very well located next the domestic terminal of the airport. They offer a free shuttle service that takes you to the airport in 5 minutes. You may then take another free shuttle or a train if you need to go to international terminals. The hotel is very conveniently located and is very good for value. We had... More 

Helpful?
Thank Emmagoestothebeach
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Emmagoestothebeach: We truly appreciate your time to write your posting with your constructive feedback. I have passed on your very valuable observations regarding the condition of your bathroom and guestroom noise issues with our team. Please note that we are planning to renovate our entire hotel starting with our guestrooms sometime this year and these items will be rectified.... More 

Orlando, Florida
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed March 21, 2015

We could not extract a smile from the hostess on arrival but the gentleman at the desk later that evening was delightful. The room was clean but the sheets were rough and scratched our faces--one of the rare times not traveling with my own pillow. The beds were standard comfyness but the sheets were king fitted on a double so... More 

Helpful?
Thank zoe1mom
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear zoe1mom: We are truly apologetic to hear that you encountered some issues during your stay with us. Our goal is to provide great customer service and product to all of our guests and we failed to do so with you.I assure you that I have discussed each of your concerns with our Dept. Leaders in our morning meeting so... More 

Midland, Georgia
Level Contributor
270 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

My wife stayed here with a friend. She is a stickler for cleanliness. This hotel met her expectations. The food for the conference attendees was very good. Great location to Atlanta airport. It is an older property kept up well. Would recommend

Helpful?
Thank Newamica
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Newamica: We are so glad to hear that your wife and her friend enjoyed their stay and our hotel met their expectations. We also appreciate the feedback that their conference food was very good. We are renovating our hotel sometime this year and we will soon have a “new” property; we hope we have another opportunity to welcome your... More 

1 review
5 of 5 stars Reviewed March 13, 2015

I stayed at the Sheraton Gateway located near the Atlanta airport from March 11- March 16. The thing that stood out the most was the outstanding customer service at the front desk. Sidney Wood and Bryant Hedgeman were both extremely helpful. They made sure that I had everything I needed. I would definitely stay here again.

Helpful?
Thank Brittany T
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Brittany T: We are grateful and thankful for your excellent posting. Both Sidney and Bryant always receive accolades from our guests for their great customer service, and were ecstatic to read your very complimentary posting! We appreciate your patronage and look forward to welcoming you back to the Sheraton Atlanta Airport very soon! More 

Saint Louis, Missouri
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 11, 2015 via mobile

Convient, convient convient. Next to airport, has shuttle to/from airport. Rooms are spacious and clean. Ammenities(pool, bar, lobby) and nice. Only downfall- is having to pay to park,but its to be expected - paying to park at airport hotels.

Helpful?
Thank TBrattonDesigns
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear TBrattonDesigns: We appreciate receiving your very nice posting regarding your excellent overall stay at the Sheraton Atlanta Airport! Please think of us the next time your plans bring you back to Atlanta. We look forward to welcoming you back! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 10, 2015 via mobile

I stayed at the Sheraton near the Atlanta Hartsfield Airport before and there was an issue with my luggage that was resolved expeditiously by the front desk manager Dedo. He handled my situation so well and assured me that if I gave his hotel another chance they would Wow me. Well after about a year and much hesitation I decided... More 

Helpful?
1 Thank s s
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear s s: We were so delighted to receive your wonderful posting and we appreciate it very much! Dedo and our Team were thrilled to hear that they all surpassed your expectations by providing you with excellent customer service. We recognize that you have other lodging choices and are grateful for recommending and choosing our hotel. We sincerely hope we... More 

Alexandria, Louisiana
1 review
5 of 5 stars Reviewed March 6, 2015

I travel a lot, and have been to 5 star hotels that have NOT had the quality of customer service as this hotel. EVERY SINGLE EMPLOYEE greeted me extremely kindly when they encountered me, whether in the lobby or in the hallways. I was particularly impressed with the front desk assistance of Sidney W and Kenan A. Thanks for giving... More 

Helpful?
Thank L G
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear L G: We are ecstatic to receive your outstanding comments regarding the best customer service you received from our team, especially from both Sidney & Keenan. Our goal is to provide exceptional customer service to all of our guests, and we are so glad Sidney and Keenan made a excellent connection with you. Sidney & Keenan, and the rest... More 

Mount pleasant
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 4, 2015 via mobile

Close to the airport with a free shuttle. Full service, expensive restaurant. But there is a Ruby Tuesday directly across the small road out front. The rooms are clean and bedding nice, but not enough electric outlets, especially near the bed. Had to unplug the clock so I could charge my phone. The bathroom is really small. Two people can... More 

Helpful?
Thank Fltchick
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Fitchick: We were pleased to read that your overall visit with us was very nice. We are so excited to let you know that we are planning to renovate our hotel this year and the deficiencies you mentioned will be addressed and resolved. We thank you for your posting and hope you can come back and visit us again! More 

Grand Cayman
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 3, 2015 via mobile

Great for a one night stop. Comfortable and quiet. I would not pay full price for the hotel as it is run down and needs a face lift. Rug in room was heavily stained and paint was coming off of ceiling, but great for the price we paid off of Hotwire. Friendly front desk, airport shuttle and coffee in room.

Helpful?
Thank cosmo189
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear cosmo189: We thank you for your feedback! We are glad you enjoyed our comfortable quiet guestrooms, friendly front desk team and shuttle service! We are so happy to let you know that we will be renovating our hotel from top to bottom starting this summer, and hope you can come back and stay with us again! More 

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