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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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640 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Atlanta Airport Hotel
See the most recent reviews
Atlanta, georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2012

Tristan provided outstanding customer service during my visit at Sheraton Hotel Atlanta Airport. I called the front desk with an internet issue and he quickly resolved my problem. BTW, the "Island Spiced Chicken Wings" are awesome!! The rooms was very nice and had an HDTV. I will stay again.

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Noble 32; Thank you for the extraordinary recognition you have afforded Tristan, he is an asset to our establishment and we are forever grateful he is on our team. I have also shared your feedback with our restaurant manager and I am confident he will also be delighted for the grate compliments you have shared. We are truly honored... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 10, 2012

I am a platinum member with spg, and I can tell you that this place is disappointing. Free internet is offered for platinum members, but the signal strength is terrible in your room. You need to stand near your door to surf the internet. Club lounge access on the 12th floor for platinum members sounds great, but here are more... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Bakir733; Thank you for taking the time to share your experience with us. It is greatly appreciated. After reading your response, we are a bit disappointed to learn that we failed to exceed your expectations. Here at the Sheraton Gateway Hotel Atlanta Airport, we pride ourselves with exceptional services our staff provides; based on your feedback, we did not... More 

Mooresville, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 10, 2012

I missed my connecting flight and i was given a voucher for this hotel. i had a very terrible airport experience and by the time i went to wait for the shuttle it was almost 2am. The shuttle for the hotel took so long that the double tree hotels shuttle decided to take us to the hotel. once at the... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sunshine790; Thank you for taking the time to share your recent experience with us. It is through valid feedback from you our distinguished guest we are able to achieve our goals and objectives. We are deeply saddened to learn that your experience with us was far from what you anticipated; rest assured knowing that we will use the information... More 

San Jose, California
2 reviews
5 of 5 stars Reviewed September 9, 2012

The folks at the Sheraton Gateway in Atlanta are great. Each time we come there we are treated fantastically with everything done as well as we could hope. Tristan, Dido and the whole front desk team were great. If you have any issues, just call them at the front desk and they get it addressed quickly and professionally. This is... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mike95124; Wow! We are honored and truly delighted by the recognition you have afforded our team. We strive at providing optimal satisfaction to our guests; thanks to you, we are humbled to learn that our objectives were accomplished. Our management and staff thank you for your time and effort as we diligently anticipate your next arrival. With sincere gratitude,... More 

Rome, Italy
Top Contributor
181 reviews 181 reviews
44 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed September 5, 2012

I will start off by mentioning that despite a few inadequacies of the hotel, the staff seemed to be great and courteous. The front desk was quick and friendly as I checked into the hotel. The rooms are quiet despite the fact that they are right near the runway of Atlanta’s busy airport. The bathroom was small even though my... More 

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panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We do appreciate your constructive feedback as well your compliments. I have passed on your comments regarding the deficiencies you encountered to our team to ensure that the necessary improvements are made. We appreciate your patronage as a Platinum member and are very sorry that we fell short of your expectations. More 

Hendersonville, North Carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2012

I did enjoy the stay but there didn't seem to be much close to it. Even so I would stay there again. Staff was incredibly friendly, room was clean, and my dog was allowed to stay with me. Room service was delicious and the cafe in the lobby offers great snacks and drinks!

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Kathryn P; Thank you for take taking the time to share your recent experience with us, it is much appreciated. Here at the Sheraton Gateway Hotel, our team is trained to always go the extra mile to ensure an exceptional experience for our guests, we are grateful to learn that we were able to meet your expectations. As indicated... More 

Toledo, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2012

Any problem that came up and Tristan in guest services was enthusiastic and ready to fix anything. Delightful stay at the Sheraton Gateway. The room was clean and the service excellent. Only problem was the ice machine near me was out-of-order, just had to walk down the hallway

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear DL; Thank you taking the time to recognize Tristan; he is truly one of a kind. Rest assured knowing that I have shared your feedback regarding the ice machine with our Director of Engineering and he is currently looking into having it corrected. Your feedback is important to us, it helps us to better satisfy you our distinguished guest.... More 

San Antonio, Texas
Top Contributor
107 reviews 107 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 30, 2012 via mobile

The room was everything we needed! Clean and big, aside from the bathroom, and came with two beds. We just had the standard room, which ok for one night. We ate at the restaurant downstairs, the food was good, but really overpriced. Over $30 for a ceasar salad, turkey sandwich and one coke. To add to it, they automatically added... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Vicki M; We are forever grateful to you for taking the time to share your recent experience with us. Rest assured knowing that my fundamental goal and objective is to ensure your optima satisfaction. I have shared your restaurant experience with our restaurant manager and he will ensure your concern is communicated with his restaurant team; ultimately securing your... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed August 29, 2012

We had an awful experience staying at this hotel this past weekend; beware the Sheraton Gateway! Upon entering the lobby, we were very pleased with the warm, modern, and clean lobby, as well as the helpful and pleasant front desk staff. When the elevator doors opened to the fourth floor, it was a different story completely. The wall coverings were... More 

Was this review helpful? Yes
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We do appreciate your patronage and your compliments regarding our Front Desk associates. However, we are truly sorry for the problem areas you encountered. I want to assure you that what you experienced is not indicative of our high standards and what our Brand represents. Our departments heads were copied to ensure that these areas of concern are looked at... More 

Jackson, Mississippi
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 24, 2012

It was acceptable (beat the nearby Hyatt Place hands down, at least), but could use an update. Desperately needs dehumidifiers in the rooms and conference rooms... way too damp. Needs some sound insulation between rooms and to have the gaps under the doors closed... too much noise from adjacent rooms.... glad I packed earplugs. Also, I parked my car in... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Traveling Jonesy; Thank you for taking the time to share your recent experience with us; it is through valid feedback from you our distinguished guest we are able to achieve our goals and objectives. Rest assured that I have shared your feedback with our Director of Engineering and a complete room inspection will be conducted on all our rooms.... More 

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