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Sheraton Atlanta Airport Hotel

3.5 of 5 1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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620 reviews from our community

Traveler rating
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    129
    67
    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Atlanta Airport Hotel
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California
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 10, 2012

Tristan, one of the guest services manager, is a pleasure to work with! Excellent customer service. When in a tough spot with flights and connections, Tristan was able to assist w/ a reservation and accommodations for any of our possible circumstances. No questions asked, just easy to follow instructions and an upfront willingness to help. That kind of detail is... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Racer92; We are truly delighted and humbled by the recognition you have afforded Tristan. He is without a doubt one of our key players. We are glad that he was able to assist with your reservation needs and do look forward to welcoming you back to our Warm, Connected Community real soon. Best regards, Dedo F. Dixon Director of... More 

Dauphin Island, AL
1 review
2 of 5 stars Reviewed August 9, 2012

As a frequent flyer out of the Atlanta airport, I stay here pretty frequently, or, I should say, "used to stay here pretty frequently", since my stay here last week was the last straw. In short, the only thing clean about this room were the linens on the bed. My room had a used towel under the bed, the ice... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Da_Island_Mon; Thank you for taking the time to share your recent experience with us. We are truly disappointed to learn that your experience was far from what you anticipated. Here at the Sheraton Gateway Hotel Atlanta Airport we pride ourselves with our exceptional facilities and the extraordinary services our staff provides, based on your feedback we did not provide... More 

Fort Drum, NY
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 6, 2012

I stayed at this hotel twice in a two week span while on R&R from Afghanistan. This is the hotel the the government puts Soldiers who hare waiting for a flight. It is a gorgeous and clean hotel. The rooms were nice. The lobby was gorgeous, lots of comfortable seating and internet access. I only had breakfast but it was... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear MandBee_NY; Thank you for the exceptional review you have afforded our hotel. It is through feedback from you our distinguished guest we are able to achieve our goals and objectives. We sincerely appreciate the time you took to share your comments and do look forward to welcoming you again real soon. Best regards, Dedo F. Dixon Director of Front... More 

Aruba
2 reviews
5 of 5 stars Reviewed August 5, 2012

We were traveling back home and had to stay overnight at Atlanta. When we arrived we were more than happy to be helped by such nice people at the front desk. Our room was great nice view on the 9th floor. We had two rooms and they made sure we had connected rooms. As we used Hot Rates we got... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear JGC85; Thank you for taking the time to share a breif synopsis of your recent experience with us. We are most humbled and truly gratified for your extraordinary review. Here at the Sheraton Gateway Hotel Atlanta Airport, we pride ourselves with the exceptional services our staff provides; based on your feedback, we are delight as we provide you with... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed August 4, 2012

I really feel like I got more than I paid for here. I got a bargain price because of the group I was with and the staff was very helpful. When I called down for extra towels they were brought up right away. Tristan was a big help also. It's obvious from other reviews that he will do whatever it... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Glenn C; Thank you for taking the time to share your recent experience with us and your encounter with Tristan. He is truly one of a kind and the Sheraton Gateway Hotel Atlanta Airport is truly grateful to have him on our team. We are forever appreciative for review and look forward to welcoming you again real soon. Best... More 

Houston, Texas
Top Contributor
60 reviews 60 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 3, 2012

I had a dance convention that I was attending and called before going to verify everything. I was helped by Tristan and was impressed at how well he handled all my questions. When I got to the hotel I was able to meet him. He was still very cordial and helped me above and beyond with just the simple things... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Lee M; Thank you ever so much for the spectacular review you afford our hotel and Tristan in particular. Tristan has demonstrated exemplary guest service skills from his initial day of employment and has been remarkable ever since. We will ensure he is recognized for such an outstanding gesture. We truly appreciate your feedback and do look forward to... More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 1, 2012

My husband and I were forced to find a hotel after our airline cancelled our flight, and simply offered us a "reduced rate" at a hotel we'd never heard of, so I decided to call SPG and see what they could do for me. They offered this hotel at an excellent deal (I used my starwood points so it was... More 

Was this review helpful? Yes
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We are sorry that your flight was cancelled, but were very excited to hear that you chose us as your “rest-stop”  We do appreciate that you took the time to let us know that everything was exceptional! Please visit us again soon! More 

Roseville, California
2 reviews
5 of 5 stars Reviewed July 31, 2012

I was genuinely surprised with my Hotwire hotel. Sheraton Gateway was great, and I concur Tristen was the best surprised. He helped me when I was lost, stayed online to help guide me to the hotel. The front desk was helpful with luggage, room was clean, no problem at all. My only regret was that I I did not have... More 

Was this review helpful? Yes
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

e so much appreciated your very nice comments! Also, very happy to hear that “our” Tristan assisted you all the way! Please come by and stay with us again soon! More 

Pooler, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2012

The manager, Tristan, greeted me with a warm and friendly welcome. He asked about my travel plans and told me to call him directly if I needed anything. A few hours later I had problems logging into the Internet. I called Tristan and within minutes the problem was rectified. He has a very pleasant attitude. I will definitely stay at... More 

Was this review helpful? Yes
Key West
Contributor
14 reviews 14 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 30, 2012

We were booked into this property by our airline after a canceled flight. We normally stay at Hyatt or Hilton Hotels. The shuttle bus ride from the airport was short and quick. Check in was uneventful and the desk agent helpful. The lobby of this hotel is wonderfully decorated and gives a very grand feeling. We stepped out of the... More 

Was this review helpful? Yes 1
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We were very concerned to read your posting. We regret that your visit after being a distressed passenger was not the high level of product and service we are known for. I have sent your valuable comments on to all the pertinent department heads for their immediate action and follow-up. We hope you had a pleasant trip to your destination. More 

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Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#95 Business Hotel in Atlanta

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