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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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720 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Atlanta Airport Hotel
See the most recent reviews
Rochester, New York
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 26, 2013

I spent one night at the Sheraton when my flight to Key West was cancelled. The hotel is minutes away from the airport and offers a free shuttle service. The building is very clean and the front desk staff are friendly and helpful. The rooms are spacious, clean and comfortable. There is a small fitness center and indoor pool off... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Roctraveler1; Thank you for taking the time to share your recent experience with us. We are truly honeor by the kind words you have afforded our hotel. Rest assured knowng that the areas of opportunity you mention will be promptly ameliorated. A fallowup is absolute wiith the bartender you encountered. We do look forward to your next visit. Best... More 

Wilmington, North Carolina
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 26, 2013

Spent two nights on business. Property was well maintained, clean, and room was spacious. Convenient to airport. The staff was friendly and helpful. Restaurant and bar were decent. I will likely return.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mike B, Thank you for taking the time to share your feedback; we are truly humbled by your kind words and do anticipate the opportunity to once again provide you with exceptional services. We are forever grateful. Best regards, Dedo F. Dixon Director of Front Office More 

Richmond, Virginia
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 22, 2013

Pros: The bed and the pillows were very comfy. The lobby of this hotel was very pretty and probably the most attractive thing on the property. Nice view of the airport and planes landing from the 10th floor. Free airport shuttle Cons: The rooms were not very spacious at all and the bathroom was very small and did not have... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Ssmoore; Thank you for the time taken to review our hotel. We are truly humbled by the kind words you have afforded us. Rest assured knowing that I have shared your feedback regarding certain areas of opportunity with the appropriate department, to ultimately regain your confidence to our brand. We do look forward to your next visit. Best regards,... More 

chiba
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 22, 2013

good; near airpot, shutle service. bad; noise from next room., no shop around the hotel. There was mite!!

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear tsukasa; Thank you for taking the time to share your recent experience with us. Rest assured knowing that my fundamental goal and objective is to ensure all available resources are utilized to avert future occurrence of your concerns and ultimately secure your loyalty to our brand. We sincerely apologize for the inconvenience you encountered and do hope you will... More 

1 review
3 of 5 stars Reviewed May 21, 2013

I come this hotel a lot and this is the first time I've stayed here this year. The first time I stayed at this hotel I was here with 40 of my employees and we had a big mix up with our rooms. A guy that came out the back to help by the name of tristian he handled everything... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear MrHamilton1; Thank you for your feedback. We are honored to learn that Tristan was able to make your prior stay remarkable. Tristan was without a doubt a very good employee. We do look forward to welcoming you back real soon. Best regards, Dedo F Dixon Director of Front Office More 

Mississauga, Ontario, Canada
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 21, 2013

I stay at this hotel often for business in Atlanta. I always stay on the 12th floor club level. The staff are always friendly, the internet is super reliable, and since they updated the fitness centre it is much better and is a great place to spend some healthy time. The restaurant menu does not seem to change much but... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Johnnyo_and_Kim; Thank you for taking the time to share your recent experience with us. We are forever grateful and delighted by the kind words you have afforded our hotel. I have shared your feedback regarding the thin walls with the appropriate department. We will do all we can to ameliorate this concern. We do look forward to welcoming back... More 

warne, nc
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 18, 2013

We stayed at the Sheraton on Friday 5/3. We live north of Atlanta and use this hotel as a 'park and fly' for our vacations. Pros:The property itself is nice, the room is comfortable, employees were all very friendly. The hotel is easy to get to off 85 and their airport shuttle is prompt. Ruby Tuesday's is right out of... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear JazzyCatt, Thank you ever so much for sharing your recent experience with us. We are forever grateful for the kind words you have afforded our hotel. Here at the Sheraton Gateway Hotel Atlanta, we aim at providing exceptional services; we are delighted to have made that impression. Rest assured knowing that the areas of opportunity you mentioned will be... More 

Dallas, Texas
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 14, 2013

Overnighted between business outings. Good club room but the computer was down and internet access not so good. Breakfast and evening happy hour good but just average when compared to other club rooms. Nice pool, easy parking, in and out, nice gift upon check-in. Restaurant needs a little pick-up. More like a bar scene than a true restaurant. Very friendly... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear thegarageguy; Thank you for taking the time to share your recent experience with us. We are truly delighted by the kind words you have extended to our hotel and our team. I will share your feedback regarding the parking with our parking manager and will look more deeply into this area. We sincerely appreciate your feedback and do look... More 

Colorado
Level Contributor
402 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 stars Reviewed May 10, 2013

The Sheraton Gateway is very, very near the Atlanta airport. It's a business-class, 3- or 4-star hotel with positives and negatives. First, the positives. I received a very spacious and clean room with upscale, modern décor on the Club Floor. Although the hotel is very near one of the busiest airports in the world, the room was very quiet with... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear ColoradoDoc; Thank you for taking the time to share your recent experience with us. We are truly humbled by the kind words you have afforded our hotel. Words cannot express how deeply sorry we are to learn that there were areas of opportunity that may have derogated from your confidence in our brand. Rest assured knowing that we will... More 

Vancouver
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed May 3, 2013

This hotel is perfect to accommodate lost souls that missed their flight connection as it is located near the Airport. I landed in Atlanta GA, late that night, and thanks to the cuts in Federal fundings, flights were late... In any case, after 10 pm, I didn't expect to find a first class restaurant near the airport, but at least,... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear JeanMichel, Thank you for your feedback. We sincerely appreciate your taking the time to share your recent experience with us. After reading your feedback, we are truly disappointed to learn that your restaurant experience did not represent our Brand. I will without a doubt share your feedback with our restaurant team, this will ensure all measures are implemented, administered... More 

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