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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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1 room 1 guest
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Sheraton Atlanta Airport Hotel
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812 Reviews from our TripAdvisor Community

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Traveler rating
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    244
    156
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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  • Spanish first
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English first
  • All months
    (812)
  • Mar-May only
    (194)
  • Jun-Aug only
    (311)
  • Sep-Nov only
    (157)
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There are newer reviews for Sheraton Atlanta Airport Hotel
See the most recent reviews
Memphis, Tennessee
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 27, 2014

I stayed here for the first time, on business mid-week, last week. The check-in and check out was fast and pain free. The room was very clean and the service throughout the hotel was good. They had a very nice and clean work out facility, with state of the art equipment. The bar/restaurant was average but good. But the real... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear 1989Rebel; Wow... You really like our Sheraton Sweet Sleeper beds! This is a sentiment shared by many of our guests. The Sheraton Sweet sleeper bed is one of Sheraton’s key brand identities. We are delighted and sincerely appreciate your extraordinary feedback. Here at the Sheraton Gateway Hotel Atlanta Airport, we pride ourselves with an outstanding team of associates and... More 

Augusta, Georgia
1 review
5 of 5 stars Reviewed February 22, 2014

Firstly, a warm and friendly welcome from La sonja at the front desk. Swift check in, helpful, just made me feel that this 4 day stay was going to be positive. Sure enough, I not only enjoyed my stay, I'd like to return on my next trip. Every time I'd ask for something, she made me feel like she was... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Paul1925augustaga; Wow! We are elated by your extraordinary feedback - you have truly warmed our hearts. LaSonja, Ashley and the rest of the team are delighted by your kind words. We are forever grateful as we look forward to your next trip. Best regards, Dedo F. Dixon Director of Front Office More 

Seattle, Washington
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed February 19, 2014

My two recent trips thru Atlanta have been longer than expected due to missed connections. Last time I was unable to get dinner, but this time, staying at the Sheraton, the 1900 Bar serves food til midnight. What a simple pleasure after no food on Delta in First Class, despite the more than 2 hour flight, plus nearly 2 hour... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Robin B, We truly delight by the kind and sincere feedback you have afforded our hotel. Our Overnight team aims at exceeding guest satisfaction when necessary and welcomes your comment with warm hearts – truly appreciating your kind gesture. Rest assured, I have communicated your feedback regarding the shuttle with the appropriate party and we will do all that... More 

cleveland,ohio
Level Contributor
95 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 15, 2014

I've stayed at this hotel on and off for business for 15yrs. It was okay back years ago but the rooms need a facelift and the maids some training on cleaning the rooms. When I came into the room the hall light was blown. So now I had to use the flashlight on my phone to find and light on... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tayshan1; Thank you for taking the time to share your recent experience with us. We are truly saddened to learn the room was not cleaned to a satisfactory level. We have also review the photos you shared and will without a doubt connect with our Director of Housekeeping to ensure this is communicated with her team. We sincerely appreciate... More 

Rochester Hills, Michigan
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 11, 2014

Hotel is clean and I really like when there is central air: it really keeps the room quiet. Expect additional fees on top of your rate such as internet and parking, which can drive your bill up. Bar was fun, only try the restaurant if you cant avoid it.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear EJ F, Thank you for taking the time to share your feedback. We are truly humbled by comments. We are forever grateful as we do look forward to your next trip. Best regards, Dedo F. Dixon Director of Front Office More 

Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 11, 2014 via mobile

We chose this hotel from several options Delta provided when they stranded us in Atlanta en route to our vacation. The room was clean and quiet, they have a restaurant and bar on site, a coffee shop for quick morning breakfast and a gift shop with just about anything a stranded traveler may need. The staff was friendly and helpful... More 

Was this review helpful? Yes
dedo48, Director of Front office at Sheraton Atlanta Airport Hotel, responded to this review

Dear ChaosRowdie; Thank you for taking the time to share your recent experience with us. We are truly delighted by your ever so kind words. The team is without a doubt truly elated by your feedback. Rest assured knowing that I have shared your feedback regarding the thermostat with the appropriate party and we will do all that is necessary... More 

Pensacola, Florida
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 31, 2014

This trip was stay #5 at this location and there won't be a number 6. We always stay on the club floor or the Starwood Preferred Guest Floor. It really is a decent place but problems that we brought to their attention over two years ago that we were told by management were being addressed have still not been addressed.... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear scubaski80, Thanks you for taking the time to share your recent experience with us. We are truly disappointed that your last stay was for from what you anticipated. Having stayed with us 5 times and we missed the mark twice is truly alarming and we will without a doubt revisit our Standard Operating procedures to ensure this is promptly... More 

Austin
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 29, 2014

I recently stayed at Sheraton Gateway in Atlanta, due to flight problems and ending up stuck overnight. Free hotel shuttle was welcome, after a long day of travel. When I arrived at the hotel, there was a basket full of toothbrushes and little packs of toothpaste. I thought this was a great feature, since they were obviously expecting dozens of... More 

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear AprilDvonne, Thank you for taking the time to share you recent experience with us. Rest assured knowing that your feedback is very important to us and we will do all that is necessary to regain your confidence. We sincerely apologize for the inconvenience you encountered and do hope you will give us another chance. Best regards, Dedo F. Dixon... More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 29, 2014

I was a guest here for one night courtesy of Delta after a missed connection, arrived at the hotel close to 11PM with other travelers via the shuttle from Hartsfield. The front desk staff was wonderful, very friendly and had an easy check in because of my SPG membership they were able to link my info. I stayed on the... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Holang; Wow! We are extremely gratified by your kind words. Here at the Sheraton Gateway Hotel Atlanta Airport we aim at providing service beyond your expectations and we are honored to have secured our objectives. We do look forward to your next visit. Best regards, Dedo F. Dixon Director of Front Office More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed January 26, 2014

My flight was overbooked so I took the airline's offer which included a night at the Sheraton. While guest services, the shuttle driver who picked us up at the airport. housekeeping and the tech department members I encountered were all customer-friendly, I received exceptional service from the Front Desk Manager, Gladys Velez. She was friendly and went out of her... More 

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Atlanta Airport Hotel, responded to this review

Dear Robert AA, We truly appreciated the time you took to share your encounter with Gladys. She is one of our key players and we are thrilled by the kind gesture you have afforded her. Here at the Sheraton Gateway Hotel Atlanta Airport, we strive for your optimal satisfaction. We are honored, our objectives were secured. We are delighted as... More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Very nice(5)
  • Club level(4)
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