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Sheraton Atlanta Airport Hotel

3.5 of 5 1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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586 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Atlanta Airport Hotel
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Oakland, California
1 review
5 of 5 stars Reviewed July 24, 2012

This is my second occasion staying at the Sheraton Gateway and they have not ceased to amaze. Check-in is prompt and efficient. Rooms are clean and the perk of being joining the Starwood Preferred Guest Program are well worth it from the evening appetizers to the continental breakfast. Guest services are willing to help with anything. Special thanks to Tristan... More 

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NYC
Top Contributor
71 reviews 71 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 22, 2012

My most recent stay at the Sheraton Gateway Atlanta Hotel was fine. The room was spacious and clean. The staff at the Front Desk were kind but seemed a bit unfocused. The restaurant is not an option which I would suggest. It is better to walk across the street to Applebees for a salad. Breakfast is fine as they offer... More 

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panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Thanks very much for your posting. All of our guest’s comments are very significant to us and use them in our meetings. We appreciate your patronage. More 

Madison, Wisconsin, Usa
Top Contributor
130 reviews 130 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 21, 2012 via mobile

As a Starwood Platinum, I get to Atlanta quite a bit and usually stay at the Westin. Unfortunately, the Westin had no availability and I stayed at the Sheraton. When I got to my room, I jumped on my laptop to send a few emails and couldn't get on a talked to a Techie that I was transferred to for... More 

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panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We are truly sorry to hear that your stay was less than perfect. I assure you we had a department meeting and discussed your concerns in detail. We are in the process of renovating our health club with a plethora of state-of the-art equipment which has taken longer than anticipated and apologize that you had to use the “temporary” health... More 

Saint Louis, Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 19, 2012

I recently was stranded at the airport and was able to get the last hotel room at this hotel. I was very thankful to get a bed and a clean room, but it isn't the greatest hotel I've stayed at. What really bothered me the most is the fact that I was in an adjoining room. Which really isn't a... More 

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panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Sorry to hear that you were stranded at the airport. Your remarks have been forwarded to the respective departments for their evaluation and feedback. We do hope your journey to your destination was a safe one! More 

Bellevue, Washington, United States
1 review
4 of 5 stars Reviewed July 17, 2012

We were guests of Delta's overbooking, not happy campers. Our room had no towels, and when we tried to report it, we had no working telephone. We called the hotel on my cell phone, and Tristan took care of everything. We changed rooms, plenty of towels, good telephone service. Tristan provided great information on local restaurants, and even good advice... More 

Was this review helpful? Yes
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mr. Hamilton and Ms. Huang, We understand how inconvenient it is to be an airline distressed passenger. However, I am thrilled to read that Tristan stepped in and assisted you during your stay and turned a bad situation into a great one! I have also passed on your comments not only to Tristan, but to Martin as well. We... More 

Suzhou, China
Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 15, 2012

This is what you'd expect from a Sheraton: beautiful rooms, extreme comfort beds, lots of space, spotless, pretty and new decor...we had a fun view of the airport and tree-tops...I just didn't love that everything was an additional charge - nearly $10 for the internet! Breakfast is not included and if you need to eat because you have a morning... More 

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panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We do appreciate you staying with us and sharing your compliments as well as your concerns. I have passed on your comments for review to our management team. We thank you for your posting. More 

Morrow, Georgia
1 review
5 of 5 stars Reviewed July 11, 2012

I stayed at this hotel in early June of 2012. I needed a hotel to stay for a dental hygiene convention held in Atlanta, Georgia. I was greeted by friendly service by people who really give hospitality a new meaning. The gentleman in the front desk, Vuhoang Le, was extremely helpful with my questions. I felt right at home during... More 

Was this review helpful? Yes
panaowe, Manager at Sheraton Atlanta Airport Hotel, responded to this review

It was indeed a pleasure to read your posting and your accolades of our friendly staff, especially Vu, who assisted you. We are glad that you felt right at home here and appreciate that you will recommend us to your social circle! More 

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2012

This was my first time at the Sheraton gateway Atlanta Airport because I miss my connecting flight. I was checked in in less than 5 minutes by Vuhoang Le. A pretty funny guy, no stranger to his job and knows the area very well. I was able to buy what I needed for the night. Overall the hotel experience for... More 

Was this review helpful? Yes 1
Evans, Georgia
1 review
5 of 5 stars Reviewed July 11, 2012

After a long flight. Vuhoang made my check in easy and fast. I was ready to go to bed so I didn't want to wait so long. He gave me excellent service and let me go on my way. Awesome hotel.

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NY
Top Contributor
84 reviews 84 reviews
70 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed July 10, 2012

Stayed one night on a free voucher from American Airlines and was happily surprised how nice it was. Shuttle service was very quick and frequent, staff was VERY freindly, food at the restaurant very decent and most important room was clean and comfortable. One thing I would suggest to management is to set up a place to line up for... More 

Was this review helpful? Yes 1
Management response:

We thank you so much for sharing your great comments regarding your recent stay with us. We are delighted that you had a wonderful stay. We also appreciate your suggestion in regards to the shuttle request and have passed it on to our management team for discussion. More 

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Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#81 Business Hotel in Atlanta

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