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Sheraton Gateway Hotel Atlanta Airport

3.5 of 5 1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Gateway Hotel Atlanta Airport
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Sheraton Gateway Hotel Atlanta Airport
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568 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Gateway Hotel Atlanta Airport
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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Shuttle to and from airport, easy check in, breakfast in the club, easy check out. Hotel is clean and the bed was comfortable. They have fitness facilities (I did not use) and a hotel restaurant, all bases appear to be covered. I would stay here again if I had another overnight in Atlanta.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Iantgagnon, Thank you for your kind feedback! We are most humbled by your wonderful comments. Our team is excited, as we look forward to your next visit. Best regards, Dedo F. Dixon Director of Front Office More

Atlanta, Georgia
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For starters. You have a amazing front desk staff. I was greeted by one women. on 09/17/14 she had brown hair and purple eye shadow. She help me with get knowledge of the city and recommended different sites for me. I would also state that I was greeted by a lovely women in you club lounge during breakfast. she was... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear QualityTlvr, Thank you for your feedback. We are delighted by the comment you made regarding the young lady at the Front Desk and in the Sheraton Club Lounge, in the mornings. Rest assured knowing that we have implemented policies, to ensure there are consistencies on all levels of service as they relate to the Sheraton Club. Your next visit... More

Milwaukee, Wisconsin
Contributor
20 reviews 20 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Super nice room. Quiet and comfortable. I stayed on the 6th floor, which is a "Quiet" floor. Basically, no noise between 10pm and 6am. Room was comfortable and clean. Lobby was inviting and staff was excellent.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Jim D, Thank you for taking the time to share your recent experience with us. We are most honored by you kind feedback as we truly anticipate your next visit. Sincere regards, Dedo F Dixon Director of Front Office More

Queenstown
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Apologies for this overdue review. I stayed at the Sheraton Gateway Atlanta Airport 20th of August. I arrived late t night and the reception staff were kind, courteous and so helpful. My room was spacious and clean. The bed was perfect as all Sheraton's bed are. I had a very early checkout and was the first to breakfast. There was... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear TIMOTHYG55, We are ecstatic by your feedback! A perfect score, Wow! Here at the Sheraton Gateway, we strive for your optimal satisfaction; we are delighted, based on your feedback we secured our objectives. We are truly honored as we look forward to your next visit. Best regards, Dedo F Dixon Director of Front Office More

Omaha, Nebraska
Top Contributor
65 reviews 65 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 13, 2014

This was an unwanted stay due to a missed connection. The front desk staff was efficient and friendly. The rooms are very small, and it looked like the walls in the shower had not been cleaned...ever. I ordered a quesadilla at the bar/restaurant, which weren't bad, but cost $15 for nothing special. I've attached the view out the window; that's... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear JGreg61, We are truly grateful for the time you took to share your recent experience with us. We are delighted by the kind words you have acknowledge our Front Desk team. I have also communicated your housekeeping concerns with our Director of Housekeeping and we are doing everything necessary to ameliorate these concerns. We are truly humbled, as we... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2014

Stayed here the night before an early morning flight. Hotel is very convenient to the airport (less than 5 minutes away). Both common areas and room were clean. Stayed in an accessible king room (only king room they had). Bed was comfortable and there was no noise from the airport. Only real complaint was the parking charge ($12 per night)

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear AtlMike73, We are forever grateful for your kind words and truly appreciate your feedback. Our beds are indeed comfortable, they are Sheraton's signature bed and they are called the Sheraton Sweet sleeper bed - designed to eliminate pressure points caused from tossing and turning. The bed also helps with blood circulation while you sleep. Your next visit is greatly... More

Lansing Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2014

Service Good: At check-in the front desk staff was very polite and helpful. I did not have toiletries and they were more than willing to provide what I needed. Shuttle service was good for both the pick-up and drop off services. The driver was cordial and provided everyone with information about pick-up times. Not so good: I called the next... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear SunnyWatson, Thank you for the moment you took to share your feedback. We are truly humbled by the areas where we exceed your expectations. Our team at the front desk agreeably, does know how to truly leave a lasting impression. Rest assured knowing that I have communicated your Housekeeping and Maintenance concerns with the appropriate department to ensure they... More

Orlando, Florida
Top Contributor
53 reviews 53 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 2, 2014

We had a complimentary stay in this hotel because of a problem with the Delta flight schedule. The room had two double beds (not queen); the sheets and pillows were excellent, though the bed seemed quite old. Conveniently, there was a sink with counter outside of the bathroom, and another sink inside the bathroom. There was a restaurant and gift... More

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Betty b, We are elated by your feedback! We also truly agree; our hotel does indeed have an excellent water pressure and nice mirrors. I have communicated your gift shop and Link@Sheraton Cafe concerns with the appropriate department and we are readily making changes to ameliorate this. We do look forward to your next visit. Best regards, Dedo F... More

Portland, Oregon
Top Contributor
88 reviews 88 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 1, 2014

Over the last 7 years we have stayed at the Sheraton Gateway 6 times. The staff provides excellent service and does quite a bit to ensure the comfort of the guests. However, for the money paid, this hotel simply isn't worth it due to the many other great offerings in the area. The Hyatt Place and Holiday Inn, both right... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Courtney M, Thank you for taking the time to share your recent experience with us. Here at the Sheraton Gateway Hotel Atlanta, we strive for your optimal satisfaction. We are honored to have made an impression. We sincerely hope you will visit us again soon. Best regards, Dedo F. Dixon Director of Front Office More

Montgomery, Alabama
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2014

Each time I come to Atlanta this is always the hotel I make my first choice! ☆Fast Check - In ; Excellent Club lounge; Wonderful Caring Staff and Beautiful views of the Atl Airport! ! PLUS beautiful Rooms with soft beds ☆Wow☆ I will return! !

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Willie4413, Amazing! A perfect score! We are delighted by your exceptional comments. Here at the Sheraton Gateway Hotel Atlanta, we pride ourselves with the exceptional service our teams provide. We are honored, your expectations were exceeded. We are forever grateful as we sincerely anticipate your next visit. Best regards, Dedo F. Dixon Director of Front Office More

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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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