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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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658 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Atlanta Airport Hotel
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Top Contributor
80 reviews 80 reviews
51 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There are definitely better choices nearby. This hotel is dated. The rooms have an old smell to them which I suspect is from the old, stained carpeting. The walls in my room were stained with questionable items smeared on one. I really didn't feel clean here. If I were not staying with a group I would have switched hotels immediately.... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

We always appreciate our guest feedback through postings as this is one way we can make the necessaryimprovements in our product and service. We are sorry to hear that your stay was not a good one. We have addressedthe cleanliness issues with Housekeeping team to make sure that cleanliness is consistent!The good news is that we are planning a total... More 

Indianapolis, Indiana
Top Contributor
85 reviews 85 reviews
17 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed only a few hours during a delay because of a problem with a Delta flight, but the room was quiet and comfortable. As is often the case, the lobby was far more attractive than my guest room, but it was fine for my purposes. My only issue was extraordinarily few power outlets. Even though this was a family... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear NanjingBob: We appreciate your feedback very much and will certainly bring your concerns to the table to ensure that more outlets are provided in our guestrooms when our huge hotel renovation begins this year. We hope you can come back and visit us again! We hope your flight back had no delays and was stress-free. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Thank God for that Sidney guy at the frount desk, or this hotel and our stay wouldn't have been half as amazing!! He is very professional, so polite, and well mannered!! There was a problem with our room and fixed it right away. By far one of the best hotel experience I have had. Thanks Sidney! WILL MOST DEFINITELY BE... More 

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Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear HerM: We enjoyed reading your posting and are so happy to hear that our Sidney did his very best to resolve your issue and make your visit with us a fantastic one! I have forwarded your kudos and compliments on to Sidney and he was so glad to provide you with his consistent best customer service! We thank you... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

What a wonderful experience! Dedo Dixon warmly welcomed me to his hotel with a very nice surprise! Fully recommend and greatly anticipate my future stays at this hotel. Compared to the Westin, the rooms and SPG treatment at this property can't compare.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear David A: We were so pleased to hear that our Dedo, who is absolutely awesome, ensured you had a fantastic stay with us. I can assure you Dedo was very thrilled to receive your accolades. We thank you for recommending us and look forward to your return very soon! More 

Newport News, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Our spring break stay in Atlanta was great and a big part of it was thanks to the service we received at the Sheraton Gateway. There was a problem with the plumbing in our room and Kenan at the front desk took care of it right away and upgraded our room. I was pleased with the service at check in... More 

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Top Contributor
118 reviews 118 reviews
57 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I only stayed 6 hours in room because of plane issues but, it was nice and clean. Staff were friendly. Good shower pressure. And bed was a 4 out of 5 on my bed scale. Pillows 2. Key didn't work first time had to go back and get another I would stay here again.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Ironman91: Thank you so much for your feedback regarding your nice and clean guestroom, as well as our friendly staff. We are sorry to hear that your key didn’t work the first time and will ensure that our other guests are not similarly inconvenienced. We look forward to you staying with us again a little longer and hope the... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 4 weeks ago

Sidney was very helpful when I needed to make some modifications to my reservation. He was friendly, professional and courteous. I received a nice greeting upon my arrival at the hotel. My hotel room was nice and clean and the service was professional and prompt.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Cathomas1971: We are so appreciative of your wonderful feedback through your posting. We are elated to hear that you not only enjoyed your nice and clean guestroom and overall service, but that our Sidney provided you with friendly, professional and courteous assistance. Sidney was thrilled to receive your compliments. Thank you for staying with us and look forward to... More 

Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

LaSonja and Keenan far exceeded our expectations! Their can-do attitude ensured we will stay at this hotel whenever possible. The Front Desk provides the first impression at each hotel, and these two should be formally recognized for their assistance, welcoming manner, and follow-through on requests!

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Jim M: It was indeed a pleasure to receive your very nice posting. We especially appreciated reading that both LaSonja and Keenan exceeded your expectations, and always receive accolades from our valued guests about their great customer service and “can-do” attitude. I have made sure that they received your compliments. We thank you for choosing us for a short... More 

Cambridge, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My room was clean, the bed was reasonably comfortable. The shuttle service to and from the airport was frequent, I got checked in efficiently. But there was definite wear visible in places -- bare spots in the hallway carpet, some sort of tarnishing of the metal on the bathtub drain, that sort of stuff. And I heard just a little... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Laura C: Thanks for taking the time to fill out your posting. We were delighted to hear that you enjoyed your clean and “reasonably” comfortable guestroom. We are saddened to read your comments regarding the Club Lounge breakfast not being up to par and have forwarded them to our food and beverage team for their input and assurance that... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I had the pleasure of being assisted by Kenan, a Customer Service Representative at the Check In Desk at the Sheraton Gateway Atlanta Airport. Kenan was more than helpful in correcting a mistake that was made to my account. He was very professional and went above the call of duty to enhance my stay at the Sheraton.

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mrwebb: It is always delightful to receive great customer postings regarding one of our Associates! We thank you for complimenting our Kenan! He always goes above and beyond to provide warm comforting connections for all of our guests and ensures that their concerns are resolved. We hope you will return to our hotel very soon; we and Kenan look... More 

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