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Sheraton Gateway Hotel Atlanta Airport

3.5 of 5 1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Gateway Hotel Atlanta Airport
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Sheraton Gateway Hotel Atlanta Airport
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578 reviews from our community

Traveler rating
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    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
134 reviews 134 reviews
44 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business and was disappointed. It's an older Sheraton that has not renovated to the new brand standard. Room was musty, with worn and stained carpets. Didn't have time to check out the fitness center or pool so I'm unsure if they've upgraded the fitness center to the nicer remodel most have gone through. Staff was friendly and... More

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Skych8ser: Thanks so much for your posting. We are so sorry that the condition your guestroom was not exceptional; however we are so excited to report that in 2015 we will remodel our hotel and exceed all of our guest’s expectations. We hope that we have another opportunity for you to come back and experience our new and wonderful... More

SENECA
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here so we could leave our car for several days while on vacation. The clerk told us there was a daily charge of $12, the same as the airport. When I told him "no thanks" he lowered it to $7. When I asked him fir the WiFi password he said it was $10 per day. I told him... More

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear WilliamM: We thank you for taking the time to write your posting. I have passed on your comments to our team regarding our charges for their feedback; please know that our charges for parking and WiFi are competitive with the other properties in our area. We hope that you and your wife had a great vacation and we appreciate... More

Wolverhampton, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We were booked into this hotel for 16 hour stopover, the room was clean but being from the UK would have liked a cup of tea in the morning unfortunately they didn't have English breakfast tea. The coffee machine leaked all over the table, The rooms were not as sound proof as the one we had stayed in the night... More

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear June W: We greatly appreciate your complmentary feedback regarding our comfortable beds and clean rooms; however, we are sorry to hear that your coffeemaker was defective. I have contacted our Executive Housekeeper to ensure that all guestroom coffeemakers are working properly. We hope that your flight back to your destination was safe and worry-free! Thank you for staying with... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I came here on a business trip from Florida and after reading the reviews I was hoping for a great experience. I really enjoyed my stay with this hotel. Not too far from Downtown and it's real close to the airport. I was upset that there was no hot food in the restaurant, but the staff recommended to go to... More

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Mike3281: We greatly appreciate your posting very much and are so happy to hear that you and your wife enjoyed your stay at our Sheraton Atlanta Airport. I have passed on your very nice compliments to our bartender and restaurant staff who took very good care of you while watching a football game in our bar area. We are... More

New Jersey
Top Contributor
50 reviews 50 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

One of the worst Sheratons I have stayed at. Zero atmosphere. Terrible bar and restaurant. Someone needs to teach the bartenders how to pour a drink. And expensive to boot! Call Bar Rescue. it's a bar you want to spend no time. Restaurant if you could call it that had nothing but sandwiches. There is no restaurant. The club lounge... More

Was this review helpful? Yes 1
Exec_1900, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear WirePaladin, Thank you for sharing your previous experience. It is through feedback from you our valued guests we are able to achieve our goals and objectives. I have communicated your Restaurant experience with the appropriate department and further ensure this is promptly ameliorated. Our restaurant is currently being upgraded and we are doing everything possible to expedite this process.... More

Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

For this hotel not to be renovated the customer service makes up for it...The morning staff at the front desk is very professional...from the bell captain to housekeeping...SO THANKS FOR ALL YOUR HELP AND LASONYA THE FRONT DESK MANAGER IS THE BEST.

Was this review helpful? Yes 1
Exec_1900, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Kimberly W, We truly appreciate such feedback and the mention of your encounter with our team. LaSonja is a truly an ambassador of service and we are delighted to have her onboard and thrilled by your comment. A comprehensive renovation is coming soon and we can’t wait to share the enthusiasm. Please know that your next visit is greatly... More

1 review
4 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at this hotel and felt right at home with the warm staff and proximity to where my meeting would be held. Tino, the shuttle driver and the concierge ( cant remember his name) Were grrreat!! They gave me great tips on where to eat, things to do, etc. Of course I took their advice... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Rashida A, We are truly elated by your extraordinary comment regarding Tino. He is without a doubt a key player in our successes. I will ensure your feedback is also communicated to our Shuttle driver; I am confident he will be equally honored. We are humbled as we sincerely anticipate your next visit. Best regards, Dedo F Dixon Director... More

Monteverde
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 16, 2014

Terrible signage caused use to waste an hour getting from the airport in ATL to the hotel. Coming out of baggage claim towards hotel shuttles there are lots of signs saying "Gateway Hotels" this way. So we followed the signs--it is the Sheraton GATEWAY HOTEL after all. After taking the Sky Train to the "Gateway Hotels" we found ourselves lost.... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear antshrike, Thank you for taking the time to share your recent experience with us. We are truly disappointed to learn that we did not meet or exceed your expectations. I have reached out to the rest of the team and we are revisiting the way directions are posted to our hotel. I understand there were additional areas of opportunity... More

Chattanooga, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2014

Sheraton Gateway is like a home away from home. Great Place to stay if you have a very early morning flight and need to stay over in Atlanta. The early morning breakfast buffet has everything on it that you could want. The staff is very helpful and can give great suggestions for what is close by.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear sistersueTN2013, Thank you for your wonderful feedback. We couldn’t agree with you more. The Sheraton Atlanta Airport is indeed a great place to stay and we are honored that we share the same sentiments. We do look forward to welcoming you back real soon! Best regards, Dedo F. Dixon Director of Front Office More

Montgomery, Alabama
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

This is the best hotel via i85 Atlanta Airport! I have stayed at this property numerous of times and have always been surprised at the A+ customer service and rapid check in. The male front desk clerk Mr. Sidney is the best world class customer service clerk that Sheraton Gateway Hotel could have! ☆Speedy Check In and Clean Rooms!

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear willie4413, Wow! We are elated by your kind words! Sidney is a remarkable customer service representative and we are grateful to have him onboard. Rest assured knowing that your next visit is greatly anticipated. Best regards, Dedo F. Dixon Director of Front Office More

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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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