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All 188 Atlanta hotels

Sheraton Gateway Hotel Atlanta Airport

3.5 of 5 Hotel   |   1900 Sullivan Road, Atlanta, GA 30337
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Ranked #92 of 188 Hotels in Atlanta
A recent review
5 of 5 stars reviewed yesterday
TIMOTHYG55 Queenstown
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555 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Queenstown
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Apologies for this overdue review. I stayed at the Sheraton Gateway Atlanta Airport 20th of August. I arrived late t night and the reception staff were kind, courteous and so helpful. My room was spacious and clean. The bed was perfect as all Sheraton's bed are. I had a very early checkout and was the first to breakfast. There was... More

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Omaha, Nebraska
Top Contributor
64 reviews 64 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This was an unwanted stay due to a missed connection. The front desk staff was efficient and friendly. The rooms are very small, and it looked like the walls in the shower had not been cleaned...ever. I ordered a quesadilla at the bar/restaurant, which weren't bad, but cost $15 for nothing special. I've attached the view out the window; that's... More

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dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear JGreg61, We are truly grateful for the time you took to share your recent experience with us. We are delighted by the kind words you have acknowledge our Front Desk team. I have also communicated your housekeeping concerns with our Director of Housekeeping and we are doing everything necessary to ameliorate these concerns. We are truly humbled, as we... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here the night before an early morning flight. Hotel is very convenient to the airport (less than 5 minutes away). Both common areas and room were clean. Stayed in an accessible king room (only king room they had). Bed was comfortable and there was no noise from the airport. Only real complaint was the parking charge ($12 per night)

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear AtlMike73, We are forever grateful for your kind words and truly appreciate your feedback. Our beds are indeed comfortable, they are Sheraton's signature bed and they are called the Sheraton Sweet sleeper bed - designed to eliminate pressure points caused from tossing and turning. The bed also helps with blood circulation while you sleep. Your next visit is greatly... More

Lansing Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Service Good: At check-in the front desk staff was very polite and helpful. I did not have toiletries and they were more than willing to provide what I needed. Shuttle service was good for both the pick-up and drop off services. The driver was cordial and provided everyone with information about pick-up times. Not so good: I called the next... More

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dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear SunnyWatson, Thank you for the moment you took to share your feedback. We are truly humbled by the areas where we exceed your expectations. Our team at the front desk agreeably, does know how to truly leave a lasting impression. Rest assured knowing that I have communicated your Housekeeping and Maintenance concerns with the appropriate department to ensure they... More

Orlando, Florida
Top Contributor
52 reviews 52 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a complimentary stay in this hotel because of a problem with the Delta flight schedule. The room had two double beds (not queen); the sheets and pillows were excellent, though the bed seemed quite old. Conveniently, there was a sink with counter outside of the bathroom, and another sink inside the bathroom. There was a restaurant and gift... More

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Betty b, We are elated by your feedback! We also truly agree; our hotel does indeed have an excellent water pressure and nice mirrors. I have communicated your gift shop and Link@Sheraton Cafe concerns with the appropriate department and we are readily making changes to ameliorate this. We do look forward to your next visit. Best regards, Dedo F... More

Portland, Oregon
Top Contributor
77 reviews 77 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Over the last 7 years we have stayed at the Sheraton Gateway 6 times. The staff provides excellent service and does quite a bit to ensure the comfort of the guests. However, for the money paid, this hotel simply isn't worth it due to the many other great offerings in the area. The Hyatt Place and Holiday Inn, both right... More

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dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Courtney M, Thank you for taking the time to share your recent experience with us. Here at the Sheraton Gateway Hotel Atlanta, we strive for your optimal satisfaction. We are honored to have made an impression. We sincerely hope you will visit us again soon. Best regards, Dedo F. Dixon Director of Front Office More

Montgomery, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Each time I come to Atlanta this is always the hotel I make my first choice! ☆Fast Check - In ; Excellent Club lounge; Wonderful Caring Staff and Beautiful views of the Atl Airport! ! PLUS beautiful Rooms with soft beds ☆Wow☆ I will return! !

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Willie4413, Amazing! A perfect score! We are delighted by your exceptional comments. Here at the Sheraton Gateway Hotel Atlanta, we pride ourselves with the exceptional service our teams provide. We are honored, your expectations were exceeded. We are forever grateful as we sincerely anticipate your next visit. Best regards, Dedo F. Dixon Director of Front Office More

Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times, trying to be convenient to downtown. I wanted to stay at a starwood property, as I am a platinum member, but couldn't budget for 200 extra to stay downtown. What bothered me is that they use a private taxi for transportation and it cost me over $10 each way to get downtown.... More

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dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Sandy S, Thank you for taking the time to share your recent experience with us. We are truly disappointed to learn that you did not enjoy your recent visit. Rest assured knowing that your Platinum status is very important to us and we would most certainly not do anything to compromise such distinct partnership. I have communicated your Sheraton... More

New Orleans, Louisiana
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Since this stay I'm forever done with all Starwood properties. I very much appreciated the hair on the towels, the candy on the floor, what could easily be labeled as a booger on one of the beds sheets (thank goodness I was give a 2 queen instead of the room I booked) and the front desk person telling me when... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Miss-Travel-Bandit, Thank you for taking the time to share your experience with us. We are truly saddened and disappointed that we failed to exceed your expectations. We will without a doubt do all that is necessary to regain your confidence in our Brand and our hotels. At your convenience, please contact the hotel and ask for me directly. We... More

Elko, Nevada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently got caught in a summer storm in the Atlanta area that caused my flight arrival to go from 7:30 to 11:30 at night. I was much too tired to drive to my families home so I got a room for the night. Sooo glad I did. The room was beautiful and the staff were all very friendly and... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Annette G, We are truly ecstatic by you kind feedback. I have shared your feedback with our team and they are also truly humbled by your posting. We are forever grateful as we look forward to your next visit. Best regards, Dedo F Dixon Director of Front Office More

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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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