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Sheraton Gateway Hotel Atlanta Airport

3.5 of 5 1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Gateway Hotel Atlanta Airport
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Sheraton Gateway Hotel Atlanta Airport
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568 reviews from our community

Traveler rating
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monteverde
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Terrible signage caused use to waste an hour getting from the airport in ATL to the hotel. Coming out of baggage claim towards hotel shuttles there are lots of signs saying "Gateway Hotels" this way. So we followed the signs--it is the Sheraton GATEWAY HOTEL after all. After taking the Sky Train to the "Gateway Hotels" we found ourselves lost.... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear antshrike, Thank you for taking the time to share your recent experience with us. We are truly disappointed to learn that we did not meet or exceed your expectations. I have reached out to the rest of the team and we are revisiting the way directions are posted to our hotel. I understand there were additional areas of opportunity... More

Chattanooga, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Sheraton Gateway is like a home away from home. Great Place to stay if you have a very early morning flight and need to stay over in Atlanta. The early morning breakfast buffet has everything on it that you could want. The staff is very helpful and can give great suggestions for what is close by.

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear sistersueTN2013, Thank you for your wonderful feedback. We couldn’t agree with you more. The Sheraton Atlanta Airport is indeed a great place to stay and we are honored that we share the same sentiments. We do look forward to welcoming you back real soon! Best regards, Dedo F. Dixon Director of Front Office More

Montgomery, Alabama
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the best hotel via i85 Atlanta Airport! I have stayed at this property numerous of times and have always been surprised at the A+ customer service and rapid check in. The male front desk clerk Mr. Sidney is the best world class customer service clerk that Sheraton Gateway Hotel could have! ☆Speedy Check In and Clean Rooms!

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear willie4413, Wow! We are elated by your kind words! Sidney is a remarkable customer service representative and we are grateful to have him onboard. Rest assured knowing that your next visit is greatly anticipated. Best regards, Dedo F. Dixon Director of Front Office More

Beijing, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Like most Sheratons, this hotel has an excellent workout facility and good Club Lounge. The rooms are nice and the free shuttle to the airport/onsite parking are much appreciated. However, the real difference at this hotel is the Front Desk in general and La Sonja Hardaway in particular. No request is too difficult for her to manage. I will definitely... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Jim M, Thank you for your feedback. LaSonja is without a doubt a key player in our success. We will ensure your feedback is communicated and guarantee she is recognized for it. Your comments are greatly appreciated as we do look forward to your next visit. Best regards, Dedo F. Dixon Director of Front Office More

Lagos, Nigeria
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Delta Airlines was overbooked and hence pleaded with pax who didn't mind staying back at Atlanta until next day. We agreed. Delta gave us a hotel voucher for this Sheraton. By the time we met the Sheraton's shuttle at the Airport (zone One) and then arrived at the hotel, it was way past midnight. Everything was closed. After check-in and... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Uduma, Thank you for taking the time to share your recent experience with us. We are truly delighted by the areas where we met your expectations. There are areas of opportunity and we will do all that is necessary to regain your confidence. I have communicated your feedback to the appropriate party; a revision in our Standard Operating Procedure... More

Senior Contributor
32 reviews 32 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Sheraton was just alright as a hotel. It has your usual amenities like pool, sauna, Starbucks... The rooms were ok, the bathroom was fine, it just wasn't spectacular that will blow your mind. Do bring some cleaning wipes, I gave this place 2 stars because it really could have been cleaner. If I didn't have to clean, I would... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear marQ_Qram, We are truly grateful for your feedback. It is through valid observations from you, our distinguished guest we are able to secure our goals and objectives. Please know that an urgent request has been sent to our Housekeeping Director to ensure your cleanliness concerns are promptly ameliorated. We do value your comments and sincerely hope you will give... More

1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at the Sheraton Gateway whenever I come to Atlanta. Samantha in the club lounge is incredibly friendly and helpful in the mornings making sure people have anything they need. Her attitude is contagious and provides a bright start to the day!

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear JVfromDC, Thank you taking the time to share your recent experience with. We are truly delighted by the recognition you have afforded Samantha, she is without a doubt a key player and we are grateful to have her on our team. We will ensure your feedback is promptly communicated to her. Please know that your next visit is greatly... More

Tampa, Florida
Top Contributor
98 reviews 98 reviews
4 hotel reviews
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Delta Airlines had eqiuipment troubles making out flight very late. When we arrived in ATL, cleared immigration and then customs, missing our last connecting flight, Delta gave us a hotel voucher for this Sheraton. By the time we met the Sheraton's shuttle at the Airport (zone One) and then arrived at the hotel, it was midnight. Everything, save the small... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear GiovanniTampa, Thank you for your kind and extraordinary feedback. We are truly delighted by your caring words. We do indeed have an exceptional facility and provide wonderful services; we are honored, you agreed, by shared such sentiments. Rest assured knowing that I have communicated your feedback, regarding your neighbor’s air-condition, with the appropriate party and we will do all... More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Upon my arrival: the room to my door was open. I asked one of the cleaning personnel if that was normal. She occupancies me in and says "oh I think I heard one of the service men in there". As we walked in there was a man with a newspaper in hand and said he was "checking the AC in... More

Was this review helpful? Yes
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Bostongirl425, We are truly saddened to learn that your vacation was far from what you anticipated. The experience you shared did not represent our true values and we are truly sorry for having missed the mark. At you convenience, please contact me directly at the hotel. We would like to discuss the areas of opportunity you shared in more... More

Johannesburg
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel is very expensive for what it is. Dirty and tired. There were numerous hairs in the shower, marks on the linen. staff were rude and very unhelpful. Transfer from hotel to airport is always to the domestic terminal but staff won't tell you that. All in all a nightmare experience.

Was this review helpful? Yes 1
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review

Dear Elize v, Thank you for sharing your feedback. We are truly disappointed to learn that your stay was far from pleasant. At your convenience, please contact me directly at the hotel. We would really like to discuss your experience with us. We sincerely hope to hear from you real soon and truly apologize for the far from normal experience... More

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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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