I love the beds at the Sheraton! I've stayed at this hotel twice in the last month and both rooms were clean, comfortable and quiet. I got a great rate on a prepay so the $10 parking fee was ok. For families, there is no free breakfast and the internet isn't free, but I just came to sleep in a...
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Very nice hotel in the area...easy access to the airport as well. Rooms were nice and cold, with great beds inside. Although the hotel may look older, the restaurants were nice and the food was good. Overall a positive experience
Happy to hear that you had a great stay and a very positive experience at the Sheraton Gateway! Our nice rooms and wonderful beds do entice our guests to want to come back as well as our delicious food served in our restaurants. We are very close to the airport & hope that you will choose us again soon!
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Very Good hotel for the airport area. Excellent location, close to the terminal. Excellent shuttle service. Altough not new, the rooms are very good. Plus there is a Ruby Tuesday across the street to have a great lunch and/or dinner. Very Good front desk service.
Very Good hotel for the airport area.
Excellent location, close to the terminal.
Excellent shuttle service.
Altough not new, the rooms are very good.
Plus there is a Ruby Tuesday across the street to have a great lunch and/or dinner.
Very Good front desk service.
Your kind comments regarding our very good front desk service and our hotel were much...
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Its an airport Sheraton, which by default means a lot of variable clientele. The hotel is older and during my last 2 stays I was in the club level (top floor). Both the room and halways smelled very musty and as a matter of fact they had dehumidifiers going in the hallways. The Club is very small and limited selection,...
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We are grateful for your comments as such information enables us to continually monitor and improve our product and service that we offer. I have passed on your posting to our key department heads so your issues can be addressed. Thank you for your valuable continued patronage!
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This hotel needs a LOT of improvement in taking phone calls especially the Front Desk. Every single time i call to speak with the FD, as soon as they answer, the first line they ask is "can i place you on hold please?" but yet they don't wait for your response and put you on hold & just do it...
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I was very concerned to read about the phone issues that you had when calling the Front Desk. I would like to assure you that I have already addressed all of your comments with our Director of Front Office who will immediately remedy these concerns. We sincerely apologize and thank you for bringing these problems to our attention!
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First, the airport shuttle, shuttle drivers, front desk staff were friendly and helpful. The beds and bed linens were heavenly. The lobby was beautiful. That was the noiseist room ever. Could heard every time water ran in nearby rooms, a lot of light from the hallway coming in under the door, TV remote confusing to get to regular TV, no...
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We are very glad to hear that you had a great experience with our shuttle and front desk personnel! Our beds & linens are absolutely heavenly and happy to read that you enjoyed them. I have forwarded your remarks regarding your noise issues, etc. as well as the price of the bottled water not clearly marked to our Department leaders...
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My girlfriend and I missed our connecting flight and were forced to stay in Atlanta for the night. We ended up at the Sheraton which was one of the hotels reccomended by the airline. We got a great rate, had a nice and light late meal and slept wonderfully in our very new and comfortable room. The service was great...
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We are sorry to hear you missed your connecting flight and are thankful that you took the time to let us know that you had an exceptional and restful stay at the Sheraton Gateway Hotel due to our comfortable rooms and wonderful and friendly staff! We do wish that you will think of the Sheraton Gateway as your hotel choice...
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The staff was very friendly - particularly the shuttle bus drivers. When we arrived at the hotel, the whole bus got off - and to my dismay there was only one person to check in all of us who had just arrived. The SPG Gold and Platinum sign was just on the counter, but there wasn't a separate area, or...
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Dear Mr. Conn:
We thank you for completing our survey regarding your recent stay with us. Our guests’ comments are very valuable to us as we use them to continuously make the necessary improvements to our service and product.
We do appreciate your comments regarding our very friendly and accommodating staff. However, we apologize that we fell short of your...
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I was awed by the lobby of the Sheraton Gateway Hotel when I entered. It is huge and very pretty. I felt as if I were in a castle.
First of all, the desk clerks were very helpful and friendly. The one I had seemed very interested in seeing that I was quickly checked in and advised. I was a...
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We appreciate your sincere compliments regarding our very pretty lobby and our helpful and friendly front desk team. We are also appreciative of your constructive feedback regarding the parking fee and overcrowded lot to ensure we make the necessary improvements so our future guests will not experience the same. We do charge fees for parking and internet as do our...
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From the very beginning the stay was a nightmare. When we checked in we were told that my card was not valid and I informed them that I booked the room from Bookit.com. The clerk said my card was an American Express and I advised them i did not have that type of card. So the clerk stated he would...
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We regretted to read about your experience. Please know that we will have a departmental meeting to ensure that your issues do not reoccur. We are sorry that we did not exceed your expectations. We also want to thank you for your patronage.
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215 Reviews
136 Reviews
