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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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718 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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  • All months
    (718)
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    (194)
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    (220)
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5 of 5 stars Reviewed yesterday NEW via mobile

My organization and I was on the way to Chicago and our flights were cancelled. I quickly contacted the Sheraton Atlanta Gateway hotel to see if they had rooms available and they were happy to accommodate us. Ditto Dixon the front desk manager was very friendly and helpful. Also, Jessica Chapman, Hope Jackson and Gina Jones were excellent at helping... More 

Was this review helpful? Yes
Little Rock
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

clean and close to airport...but has aged quite a bit. bathrooms are tiny and pool is old and horrible. Looks as if there was some construction going on so it may be better in the future;The bar was decent and the shuttle runs around the clock. There are a couple of restaurants across the street otherwise the shuttle takes you... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

After a long drive to prepare for our international travel, it was great to be greeted by a very friendly, courtesy staff during check in by the name of Albert. He was very knowledgeable about the area, restaurants and airport. Although there was a line, he took the time to make sure all of our questions were answeredoing unrushed. He... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Dee_Edwards_Bham: So extremely happy to read that Albert assisted with you outstanding and courteous service as well as ensured that your stay was pleasant at the Sheraton Atlanta Airport. I have passed on your accolades to Albert who was thrilled to be of great assistance to you. We hope your travels internationally were safe and stress-free. We thank you... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just checked in after a long drive. The staff was very friendly and super helpful. My room didn't have a fridge but they found one for me and offered it for free because they enjoyed the conversation with my mom. Awesome! Thanks Albert and Zach!

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear RonFromUSA: We thank you for your outstanding comments! I have forwarded your "awesome" compliments on to both Albert and Zach’s Manager who will ensure they receive your recognition. We hope you and your Mom had a wonderful visit with us and we look forward to having you stay with us again! It will be our pleasure! More 

Wichita, Kansas
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were able to get a great last minute rate through Delta Customer Service at the airport. However, when we got here, the girl that checked us in was very rude and treated us like we should be grateful there was even a room available. The room itself was great! The beds were beyond comfortable and we both slept great!... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Debbie M: It was so nice to hear that you enjoyed your guestroom and had a great night's sleep due to our very comfortable beds. However, we were sorry to hear that our front desk agent was rude to you at check-in and that is unacceptable. I have forwarded your valuable feedback on to our Director of Front Office... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Absolutely the Best Stay. Pleasantly Surprised the Staff was Very Friendly. Every Staff Member i came in contact with Spoke and was Very Friendly. La Sonja Hardaway at the Front Desk was the Best Hands Down she went Above and Beyond my Expectations. She made me Feel Right at Home. As a Former Ritz Carlton Buckhead Employee for 20 years... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Mr. Nelson: We are so pleased and extremely thankful for your amazing posting comments. I have passed your awesome feedback to LaSonja and the rest of our team who went above and beyond to ensure that you were “right at home” while being our valued guest. We know that the Ritz Carlton is all about outstanding customer service and... More 

Charlotte, North Carolina
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

As a SPG Platinum Ambassador I see a lot of different hotels and I must say that my initial greeting by Michael was as professional as they get. He was proactive and greeted me 20 feet from the desk and immediately acknowledged my Platinum status. I was checked in and off to my room within a few minutes. That is... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear MDM1414: We would like to thank you for your ongoing Starwood Preferred Guest patronage which is highly esteemed and greatly appreciated. We are also grateful for your very nice feedback regarding Michael who provided you with exceptional and professional service. I have passed on your compliments to him and he was truly overjoyed. Our goal is to always deliver... More 

Greenville, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot speak highly enough of the staff at this hotel. The front desk crew is friendly, helpful and makes the start of any stay terrific. I have stayed at this hotel 6-8 times in the last 18 months, and I have always had excellent care and a comfortable room. A special recognition needs to go to Michael, Jessica and... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear JSJKEY: We were very pleased to hear about your consistent wonderful experience everytime you stay with us all due to our great and friendly staff. I have sent on your accolades to Michael, Jessica, and LaSonja, as well as to the rest of our terrific team! Your ongoing patronage is very much appreciated and extremely valued. We can’t wait... More 

Vero Beach, Florida
Level Contributor
90 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Got this place on Priceline for $55 a night. Nice hotel, and Albert at the front desk was especially personable and helpful. Also the bartender was very knowledgeable about the beer selection, they actually have some local beers on draft. Love that! Also, they have a veggie sandwich for fourteen bucks that was dripping with cheese and was just gooey... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear SweetTizzyT:Thank you for choosing us and your very valuable feedback. I have forwarded your very nice comments on to both Albert and Tommy who provided you with exceptional service. However, we are so sorry to hear that you encountered noise issues from another guest, and the condition of your guestroom wasn’t satisfactory. I have already sent this issues on... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I just want to acknowledge a wonderful person working the front desk the night I checked in and her name is Kenyada Justice. She was very helpful, courteous, very professional and accommodating, and after my long flight I needed just that. She helped me through that long and trying day with her kindness and understanding, that is the main reason... More 

Was this review helpful? Yes 1
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear blander57: Thank you so much for taking the time to acknowledge Kenyada who always puts our guests first. We are so thrilled that she was able to make your visit with us very pleasant and accommodating. I have already forwarded to Kenyada your very nice compliments and I know that she will be ecstatic to read them! We look... More 

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