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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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986 Reviews from our TripAdvisor Community

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Medford, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is about my fourth or fifth stay at this Outstanding hotel and I feel compelled to write a review. The rooms are beautiful and clean. The food excellent. The level of customer service is second to none. From the moment you enter and are greeted with a friendly hello till the moment you depart with a "Have a great... More 

Helpful?
Thank RJLJ2015
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had three days in Atlanta. The staff at the hotel went above and beyond to help us have a good stay. Eg we arrived late on the first evening and the kitchen was shut, they still found my child something to eat. Also, my child left a bag in a taxi, they tracked the taxi down to get the... More 

Helpful?
Thank Hannah D
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Hannah D: Thank you for your posting. We were very pleased to read that your overall stay with us was delightful! We appreciate your kudos regarding our staff who went above and beyond to assist you in every way to make your visit enjoyable! We hope to see you come back and visit us very soon! More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

It continues to be a pleasure to stay at Sheraton. It's like going home "away" from home. Ernst makes the difference ... Remembers every guest by name and goes the extra mile! As a Platinum ... It's always my first choice to book at Sheraton. Thank you for the warm Southern hospitality.

Helpful?
Thank Lauralee M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Lauralee M: Thank you for your posting. We appreciate your very nice comments that the Sheraton Atlanta Airport is your “home-away-from-home” whenever you stay here. I have passed on your compliments to Ernst who was truly thankful and honored that you have mentioned him. His main goal is to make a difference and always ensure that our customers have... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

A very nice place to stay, nice accommodations with a very helpful staff especially the front desk. Michael and Mariana were very help. They answered all my questions and were eager to help. I will definitely will stay here again. I stayed on points and again spg came through with wonderful service. Thank-you for your wonderful service

Helpful?
Thank Cynthia F
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Cynthia F: Thank you for your posting. We truly appreciate your wonderful feedback regarding your nice visit at the Sheraton Atlanta Airport, as well as your great comments regarding the great assistance you received from both Michael and Mariama. They were very pleased and thankful for your compliments. We hope you can come back again and stay with us... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Mr. Michael Thompson was a really helpful desk clerk. Made check-in an ease. Nice and professional. Offered services beyond his call of duty. Staff was nice as well but he went out of his way to make sure our stay was comfortable. Would stay at this location again

Helpful?
Thank Tasha H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tasha H: Thank you for your posting. We are so glad to read that Michael went above and beyond to make your visit with us absolutely awesome! He sincerely appreciates your wonderful feedback; it is truly his pleasure to provide exceptional customer service to all of our guests. Michael and all of our staff look forward to welcoming you... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Since I'll be traveling to Atlanta for an interview next week, I decided to call and check room availability. I spoke with Mariana in the reservations department and she was a great help. She was friendly, quick and easy to talk to. She also gave me vital information on the pick-up times for their shuttle service. Althoug I had another... More 

Helpful?
Thank Jon G
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Jon G: We thank you for your posting. We also appreciate your wonderful feedback regarding Mariama who provided you with amazing customer service and valuable feedback which made your stay with us more enjoyable. Mariama was delighted to receive your very nice compliments. We, and Mariama, look forward to your return visit to the Sheraton Atlanta Airport very soon. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

All the staff exemplified excellent customer service !!! Michael T. at the front desk was amazing, from the time arrival until checkout.... very hospitable. That night a member of party became ill and the security staff (a woman, I failed to get her name😐) , she assisted us in every way possible. I will definitely stay at this location again.

Helpful?
Thank Tahira I
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Tahira I, We thank you for your posting. We are so pleased to read that Michael, our staff and the Security agent on duty, provided both excellent service and heart-felt assistance throughout your and your group's stay with us. Our staff was truly elated to receive your amazing feedback. We look forward to welcoming you back very soon. More 

Knoxville, Tennessee
Level Contributor
173 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We got stranded in Atlanta by good old Delta, and we were assigned to this hotel. Close to the airport, of course. Pros: Clean and quiet. Comfy bed. Cons: Very dated; torn curtains. Overall OK. Nothing to distinguish it from anyplace else, though.

Helpful?
Thank David A
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear David A: We thank you for your posting. Sorry to hear that you were stranded due to airline issues which is always very stressful. We thank you for listing the pros... and you enjoyed your clean, quiet and comfortable room. The great news is we are going to be renovating our entire hotel sometime this year and will have... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

This was the first time I stayed at the Sheraton Atlanta Airport. The staff at this hotel were exceptional and friendly. The food at the Grill was very good and the atmosphere is calm and relaxing. Michael Thompson was so friendly and made me feel very welcome. When I called to check the shuttle pick up time from my business... More 

Helpful?
Thank 425peg
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear 425peg: We thank you for your posting. We were very delighted to read that your overall first visit with us was very nice. We also appreciate your very nice words regarding our exceptional staff, especially Michael, who ensured that you had an amazing stay with us. We thank you for choosing the Sheraton Atlanta Airport as your lodging choice... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I were there only for one night. We checked in very late and had to check out early. The front desk agent BIG MIKE took great care of us, he provided great customer service, as well as a speedy check in. We enjoyed our stay. The bed was very comfortable! We are looking forward to returning to... More 

Helpful?
Thank blessed1102
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear blessed1102: We thank you for your posting. We do appreciate your wonderful feedback regarding your overall short visit with us. I have also passed on your compliments to Michael; he was truly grateful for your kind words. He is always delighted to provide excellent customer service to all our guests. Michael, and all of us, look forward to your... More 

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