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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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Sheraton Atlanta Airport Hotel
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Sheraton Atlanta Airport Hotel
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637 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Georgia
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Very disappointed during my stay. When I arrive in my guest room, I always check for cleanliness but became very disappointed with my bed attire. I pulled back the top sheet and found a "questionable" stain in the middle of the bed. I immediately called guest services and told her what I found. She said she would send housekeeping. 15... More 

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Pooler, Georgia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Check in went smoothly but that was all. At about 2145 we discovered our bed had a questionable stain on the sheets. Over an hour later and well after the service desk started ignoring calls from our room someone shows up to clean up the last guests mess. The person servicing the room threw the stained sheets on top of... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

The overall hotel was nice and clean. The hotel is a little older, but you can tell that it has been well taken care of. The best part of the hotel was the customer service I received. Dedo Dixon at the front desk was so helpful and amazing. I forgot my rewards card and he looked me up without any... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear sophia w: We were very elated to read that you enjoyed your overall visit with us at the Sheraton Atlanta Airport! I have passed on your posting to Dedo and Tino who contributed in making your stay more memorable, and they were both very enthusiastic to receive your wonderful compliments. We do look forward to your return visit with... More 

Roseburg, Oregon
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel near the Atlanta Airport. We needed a stop in a trip and had this booked for us. There is a nice restaurant and a little mini restaurant to get a quick breakfast. We were booked on a "quiet" floor which was nice, and the mattress and pillow were very comforatable.

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Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear jwikstrom: So glad and very appreciative to hear that your “stop along the way” was wonderful & quiet, and you enjoyed our nice Restaurant, Link Café and very comfortable beds and pillows! We hope you can stop by and visit us again very soon. We look forward to welcoming you back to the Sheraton Atlanta Airport! More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at this property last weekend and was very satisfied with my stay the front desk staff was excellent especially sidney wood he was very nice he went above a beyond to help me with my printing my boarding pass I was happy with my stay and would refer anybody to this location

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear marvin2k 15: We were so thrilled to read your wonderful posting! Our goal is to always provide excellent customer service to all of our guests and are very pleased to hear that our front desk staff, especially our Sidney, went above and beyond. We also greatly appreciate your recommendation! We ALL look forward to welcoming you back again. More 

Bronx, New York
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms were clean but our toilet backed up for whatever reason & we had to deal with this for an entire day. Once we was moved into our room, I had to have housekeeping come & clean up. The pool was cool but the rooms needed more up to date style.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear HoneyDipDye: We sincerely apologize that you experienced problems with your toilet and do hope that you reported it for our maintenance team to repair for you. The great news is we are upgrading and renovating our entire hotel this year. We hope you can come back and visit us again soon! More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Smiling, friendly welcome upon arrival ... and the same kind of send off! An older hotel in the process of renovating, it was none-the-less neat and clean. Down pillows were perfect for sweet dreams and I loved, loved LOVED the bright lighting in the bathroom! At checkout, I discovered I had been booked for an extra night; Dedo Dixon graciously... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Carol C: We appreciate your very nice posting and were so glad to hear that your visit with us, as well as your comfortable and clean guestroom, were excellent! Dedo was also thrilled to receive your accolades and he and ALL of our team look forward to welcoming you back to the Sheraton Atlanta Airport very soon. More 

Maui, Hawaii
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

These young ladies were bright, interesting, interested and went above and beyond to make their guests feel welcome and special. They remembered the purpose of my business trip (an interview with Delta as flight attendant) and were very kind in their consideration at to how my interview went.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear DDHoop! We are very appreciative and extremely grateful for your very complimentary posting. Our Club Lounge Attendants were all thrilled when they received your compliments. They are always ready to provide great customer service and make our guests feel welcomed! We hope your interview with Delta went exceptionally well and wish you the best and success in your endeavors!... More 

Greensboro, NC
Top Contributor
62 reviews 62 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is very well located next the domestic terminal of the airport. They offer a free shuttle service that takes you to the airport in 5 minutes. You may then take another free shuttle or a train if you need to go to international terminals. The hotel is very conveniently located and is very good for value. We had... More 

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Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Emmagoestothebeach: We truly appreciate your time to write your posting with your constructive feedback. I have passed on your very valuable observations regarding the condition of your bathroom and guestroom noise issues with our team. Please note that we are planning to renovate our entire hotel starting with our guestrooms sometime this year and these items will be rectified.... More 

Orlando, Florida
Top Contributor
102 reviews 102 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We could not extract a smile from the hostess on arrival but the gentleman at the desk later that evening was delightful. The room was clean but the sheets were rough and scratched our faces--one of the rare times not traveling with my own pillow. The beds were standard comfyness but the sheets were king fitted on a double so... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear zoe1mom: We are truly apologetic to hear that you encountered some issues during your stay with us. Our goal is to provide great customer service and product to all of our guests and we failed to do so with you.I assure you that I have discussed each of your concerns with our Dept. Leaders in our morning meeting so... More 

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