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Sheraton Atlanta Airport Hotel

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1900 Sullivan Road, Atlanta, GA 30337
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1 room 1 guest
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Sheraton Atlanta Airport Hotel
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806 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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  • German first
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  • Portuguese first
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  • Spanish first
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English first
  • All months
    (806)
  • Mar-May only
    (194)
  • Jun-Aug only
    (308)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (150)
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel itself is just beautiful. Everyone is so friendly and nice. The room was very clean. The location was pretty good also. For my future trips to Atlanta I'll be staying here and telling others to do the same.

Was this review helpful? Yes
Atlanta, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

Nora Daniel, the Front Office Supervisor did a superb job to ensure my stay the hotel was great. I had no problem with my check in and all. Took the time to explain to me some of the attractions of the city too. So refreshing to know

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

There were some great people there that made me feel at home. I stayed at the hotel for a month on business, and the hospitality made being away from home easier. Mike Thompson was one of the managers there, he was friendly and always had a smile on his face. And Jaime, who worked at Starbucks, had my espresso with... More 

Was this review helpful? Yes
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The service in this hotel is excellent! Agents at the reception desk are very kind and helpful, especially Michael T. When you have any issue, you can ask for a help and they will respond quickly. I recommend this hotel strongly.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sung Chul B: We thank you for your posting. Michael and our Front Desk team were very glad to have been of great assistance to you. Please come back and stay with us again! More 

Marion, Iowa
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Not getting all the excellent reviews for this property.... The staff I encountered on my stay seemed like they hated their job and that I was an inconvenience (even though all I did and asked for was checking in and checking out). The hotel itself is old, worn, and outdated. The outlets in the room were all behind furniture, so... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Freddy62: Thank you for your posting and valuable feedback. We are truly sorry to hear that your stay with us was not satisfactory. I have forwarded your comments regarding the attitude of the staff you came in contact with on to our department leaders to ensure that our associates consistently provide the outstanding customer service which we are known... More 

Key West, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Delta was overbooked for my flight home to Key West. The Sheraton was one of the options for accommodations. Michael T. Greeted me at registration and did a fabulous job giving me the hotel amenities. Room was fine and even had NFL Network. Would stay there again!

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear GoodVices: We thank you for your posting and were sorry to hear that your flight home was overbooked. However, we are glad that you stayed with us and Michael took very good care of you. We are very proud of Michael who always ensures our guests have a pleasant visit with us. We hope your flight home was just... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Since I was flying in from Texas, I used this venue to propose to my girlfriend & reserved space in their dining area for a large group of us afterwards. The staff (especially one of the managers, Vicki) went out of their way to make every aspect of the engagement event go well. Afterwards, I decided to stay in the... More 

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Lee W: Congratulations on your engagement and thank you for your very nice posting! Vicki and the Staff members you encountered were very appreciative to receive your compliments and ecstatic to have provided you and your group with an amazing above & beyond experience at the Sheraton Atlanta Airport. We wish you and your significant other the best of... More 

Deaborn/Detroit, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had an excellent stay at the Sheraton Gateway Atlanta Airport Hotel and I was quite surprised by the professionalism of the staff, especially Michael T and Delo (forgive me if I spelled your name incorrect. I had an awful experience with reservations and the assistant to the hotel manager Panay, hung up on me and I never heard back... More 

Was this review helpful? Yes
Exec_1900, Front Office Manager at Sheraton Atlanta Airport Hotel, responded to this review

Good evening Elizabeth M, Wow! We are delighted by your recognition and mentioning of Michael and Dedo. They are truly outstanding employees and a regular mention on this site. A sentiment we are ecstatic we now both share. Rest assured knowing that we have connected with Panay and Bill and they are truly sadden that they were not able to... More 

Sacramento, California
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Hotel charges for wi-fi even if you are an SPG member. All food options are very expensive and the Starbucks was closed every time we tried to go there. Stay somewhere else with free wi-fi. There are dozens of other hotels in the area, and I am sure they offer free wi-fi and have better food prices.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Miekechum: Thank you for your posting! Your valuable comments are very important to us and we do listen to what our guests are saying. The good news is we will offer free Wi-Fi to all of our SPG members which will take effect this week. We are also working on a great menu with lower prices for all our... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great reception from Michael t at the lobby check in desk. Michael is very efficient and helpful and pleasant. He is a great asset to the Sheraton. He answered several questions from us. He is quite articulate.

Was this review helpful? Yes
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Hi Dianne R: We appreciate your posting and wonderful remarks regarding Michael! We are so proud of Michael who always assures that our guests are taken care of with his personal outstanding customer service. He was ecstatic to receive your compliments. We thank you for staying with us and look forward to your return visit. More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Very nice(5)
  • Club level(4)
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