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Holiday Inn Atlanta - Northlake

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2158 Ranchwood Drive, Atlanta, GA 30345
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1 room 1 guest
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Holiday Inn Atlanta - Northlake
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockledge, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very clean. The hotel has undergone a renovation and it seems to be coming along very nicely. I was pleased with my stay. Shonda was very sweet and courteous. I saw her each day/evening I was there. I don't think she ever left! She always greeted us each time we entered/exited the building. I didn't eat or... More 

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Nashville, Tennessee
Level Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel looks very updated and nice. The hallways, room, and common areas look modern and appealing. The new restaurant served food that was appealing and is apparently trying to build a business on its own. The dining area looks better than most the HI’s that I have seen. We hit the breakfast buffet at the wrong time I guess... More 

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Virginia Beach, Virginia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here August 5th. The hotel was clean and certainly an upgraded version of any Holiday Inn we have recently been to. This was the second hotel we stayed at during our two week journey and for the most part i was pleased except for the fact that We stayed in room #207 and I am an IHG rewards... More 

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IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear C - M, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our hotel to be clean. However, we would like to apologize for the issues you had regarding the incidental charge. We give the utmost importance to our guest comments as they help us... More 

North Charleston, SC
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was going to arrive later than expected and tried to call the hotel to inform them I was still coming. The first time no one answered and on the second call it picked up but then was promptly hung up. I assumed someone dropped the phone but figured I didn't need to bother. When I arrived, a young gentleman... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear SnowAeris, Thank you for taking the time to express your thoughts and concerns about our hotel. It is disheartening to know that we were not able to create an experience you deserve as our loyal IHG Rewards Club member. I deeply apologize for any inconvenience you may have experienced with the level of service you have received at check.... More 

Atlanta USA
Level Contributor
308 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
1 of 5 stars Reviewed July 19, 2015

Don't stay here - it's old and tired. It smells of damp carpets and everywhere you look it needs upgrading - the bedroom doors need painting, and the ceiling paint is cracking and the staff just don't give good service - they are not friendly, do not recognize platinum ambassador members / your just another customer - and the only... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear Expattraveler100 , Thank you for selecting our hotel for your recent trip to Atlanta and for writing a review about your stay. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. We regret to read that your stay was not as pleasant as it should have been. We had... More 

Melbourne, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2015

We were visiting friends in the outskirts of Atlanta and didn't want to try driving downtown late at night, so we picked this hotel. It was clean, decently priced, in a quiet area, and the front desk clerk was exceptionally friendly. One thing that was not clear on the Holiday Inn website was whether or not breakfast was included. I... More 

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Austin, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 11, 2015

We had a two room, two night stay for our family of nine. The rooms were decent, fairly clean, large/tall beds. The toilets could use some extra water pressure, we all had trouble with those but they were immediately fixed. The breakfast was good, staff was very accommodating and friendly. It's very far from the center of town but this... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear Created2Travel, Thank you very much for choosing our hotel on a last minute booking and for sharing your experience from your recent stay with us. We are glad to know that you found our rooms to be decent in accommodating you and your family, we also hope you enjoyed our food at the restaurant. Thank you for noticing the... More 

Jackson, Mississippi
2 reviews
4 of 5 stars Reviewed July 5, 2015

Great location on the out skirts of Atlanta (20 -25 minutes depending on traffic). The commute downtown was just fine. The hotel staff were friendly. In fact, we had to call maintenance for minor things (recode the safe); Maintenance was at the room within minutes of us calling both times. If you don't want to get out, Burger Theory is... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 11, 2015 via mobile

First wrong room walked in on people already in room nexts keys to next room wouldnt work was told its hard to keep up with 200 people,after 4 hrs drive only want you to worry bout me also shower more like a sprinkler no pressure also ask bout Emory rate he said yes but to late for me cause I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear jerswife46, Thank you for taking the time to review our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the problems you experienced, particularly with the room keys, during your stay. Thank you for bringing these to our attention. We... More 

Statesboro, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015

1 week here w/ 2 kids. Clean & well staffed. Restaurant, Bar & fully cooked breakfast bar. Std dbl: microwave, fridge, coffeepot, hairdryer, sofa chair, desk, 2 queen beds, & mirror/sink separate from toilet/shower. Hotel is on a quiet, private street w/ no traffic at entrance. Easy location w/ fast food, restaurants, shopping 1-3 blocks & a Mall. Travel time... More 

Was this review helpful? Yes
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