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Holiday Inn Atlanta - Northlake

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2158 Ranchwood Drive, Atlanta, GA 30345
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Holiday Inn Atlanta - Northlake
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Holiday Inn Atlanta - Northlake
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100 reviews from our community

Traveler rating
    33
    32
    11
    10
    14
See reviews for
25
11
9
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockbridge, Georgia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

They are making upgrades to the hotel so there wasn't a front desk. However, the touch key system is cool. The room was upgraded and very nice. The bed was comfy. I didn't like that the light switch to the bathroom was outside of the bathroom. What I can say that's extremely good was the breakfast! Omg it was delicious,... More 

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Huntsville, Alabama, United States
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When we arrived at the Hotel, we saw that at the reception the dust from construction works. That was not standing at the hotel homepage and also don't was told us when we book the room. The Lady who gave us the electronic room card was very nice. On the first view, the hotel room looks good but when we... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear Glomme, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I actually visited the area is Sept of 2013 and I haf a great stay at the hotel. The hotel was clean, close to the highway and gas stations and the buffet bfast was great along with the staff...no issues whatsoever

Was this review helpful? Yes
Martinez, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

I am here right now. The place is under renovation and is a shambles. No notice when I made a reservation online. The main entrance is closed, there is dust everywhere. Workers and noise everywhere. To make up for this they gave me tickets for a free breakfast. I usually get this from a Holiday Inn anyway. Two tickets for... More 

Was this review helpful? Yes 2
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

We send our sincere apology to you for any inconvenience you may have encountered during your stay here at Holiday Inn Northlake. As you may know we are renovating the property and with this comes certain issues that are beyond our control. The staff here would like for you to visit with us after this process is done. Once again... More 

Stockbridge, Georgia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

I booked a room at this Holiday Inn for one night to go to a nearby lounge for my cousins birthday without have to drive by home, which is a distance. I was able to use points from a previous stay and get the room really cheap. The hotel is currently doing some renovations in the lobby, but that did... More 

Was this review helpful? Yes 1
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your experience here at Holiday Inn North Lake. We are committed to serving each guest with the best of service. We get very excited knowing that our over all service met all of your needs. Once again the staff here at Holiday Inn North Lake would like to thank you. More 

1 review
5 of 5 stars Reviewed January 29, 2015

Hello! Here on business and if you want friendly service and a GREAT NIGHT of rest, please stay here! Their beds are AMAZING! My housekeeper kept my room so nice and clean daily. Thank you very much and I will be back!

Was this review helpful? Yes
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your nice comment about our staff. We get very excited when a guest leaves our property happy and pleased with our service. The staff here at Holiday Inn North Lake would like to thank you once again More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 15, 2015 via mobile

My stay was not to be believed. Although the hotel is improving itself they are ill prepared to be open and re model. The open areas have dust and debris. With workmen ever present. The rooms are remodeled nicely but there's damage already to renovations. The planning leaves a lot to be desired. The advertising on ihg website says nothing... More 

Was this review helpful? Yes 1
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Mr. Gerard we would like to apologize for any inconvenience you may have experienced during your stay here at Holiday Inn Northlake. Our staff went above and beyond to satisfy your every need each time you were here with us. Our food and beverage manager offered you dinner and we also advised you that your stay will be a complimentary... More 

Green Cove Springs, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 10, 2014

Lets see where to start... My truck got broken into and the kids clothes stolen (not sure why they wanted these). This despite being parked near the entrance in a lighted area with security cameras. The entire area was a little shady. The hotel is undergoing a renovation, but this wasn't disclosed when I reserved. The windows leak something awful... More 

Was this review helpful? Yes 3
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear valued customer the staff here at Holiday Inn Northlake would like to send our deepest apology for the bad experience you encountered at our property. We take all matters serious and each issue is being taking care of. We will contact to you about any information we may obtain about the incident that occurred. Once again we do apologize... More 

Calhoun, Georgia, United States
Top Contributor
53 reviews 53 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 9, 2014

The staff is super! Ontario, Lenord and all the restaurant ladies were great. They went out of their way to get us a rollaway. They fixed the phone in seconds and replaced the clock. This property is in the final stages of a complete makeover. The breakfast was as good as any I have even seen at Holiday Inn. And... More 

Was this review helpful? Yes
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your experience here at Holiday Inn Northlake. We get very excited knowing that our customer's stay was worth the value of their dollar. We take pride giving each customer the best experience that Holiday Inn Northlake can provide. The staff here would like to thank you for nice comments about our property. Thank you. More 

Norcross, Georgia
Top Contributor
66 reviews 66 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 11, 2014

We stayed here overnight. The rooms are large, and our stay included a complimentary breakfast that was a good way to start the day. The bar area was small but fun and welcoming. The employees are of the Ritz Carlton caliber and make everyone feel welcome. The only downside with our entire stay was the way the rooms are designed.... More 

Was this review helpful? Yes 1
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your nice comment about our staff. We get very excited when a guest leaves our property happy and pleased with our service. The staff here at Holiday Inn North Lake would like to thank you once again. More 

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