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Holiday Inn Atlanta - Northlake

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2158 Ranchwood Drive, Atlanta, GA 30345
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Holiday Inn Atlanta - Northlake
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Holiday Inn Atlanta - Northlake
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103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Italian first
  • Portuguese first
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English first
  • All months
    (103)
  • Mar-May only
    (27)
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    (37)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

First wrong room walked in on people already in room nexts keys to next room wouldnt work was told its hard to keep up with 200 people,after 4 hrs drive only want you to worry bout me also shower more like a sprinkler no pressure also ask bout Emory rate he said yes but to late for me cause I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear jerswife46, Thank you for taking the time to review our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the problems you experienced, particularly with the room keys, during your stay. Thank you for bringing these to our attention. We... More 

Statesboro, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

1 week here w/ 2 kids. Clean & well staffed. Restaurant, Bar & fully cooked breakfast bar. Std dbl: microwave, fridge, coffeepot, hairdryer, sofa chair, desk, 2 queen beds, & mirror/sink separate from toilet/shower. Hotel is on a quiet, private street w/ no traffic at entrance. Easy location w/ fast food, restaurants, shopping 1-3 blocks & a Mall. Travel time... More 

Was this review helpful? Yes
Saint Charles, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 14, 2015

Besides being in a good location and having very nice landscaping, this hotel provided all the comfort we needed. We stayed 3 nights - slept well! We'd paid ahead and let them know we'd be checking in late. The check-in process was a little slow - malfunction of the key maker, but the receptionist recovered well. There was coffee and... More 

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Stockbridge, Georgia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 18, 2015

They are making upgrades to the hotel so there wasn't a front desk. However, the touch key system is cool. The room was upgraded and very nice. The bed was comfy. I didn't like that the light switch to the bathroom was outside of the bathroom. What I can say that's extremely good was the breakfast! Omg it was delicious,... More 

Was this review helpful? Yes 1
Huntsville, Alabama, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 30, 2015

When we arrived at the Hotel, we saw that at the reception the dust from construction works. That was not standing at the hotel homepage and also don't was told us when we book the room. The Lady who gave us the electronic room card was very nice. On the first view, the hotel room looks good but when we... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review

Dear Glomme, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 27, 2015

I actually visited the area is Sept of 2013 and I haf a great stay at the hotel. The hotel was clean, close to the highway and gas stations and the buffet bfast was great along with the staff...no issues whatsoever

Was this review helpful? Yes
Martinez, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

I am here right now. The place is under renovation and is a shambles. No notice when I made a reservation online. The main entrance is closed, there is dust everywhere. Workers and noise everywhere. To make up for this they gave me tickets for a free breakfast. I usually get this from a Holiday Inn anyway. Two tickets for... More 

Was this review helpful? Yes 2
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

We send our sincere apology to you for any inconvenience you may have encountered during your stay here at Holiday Inn Northlake. As you may know we are renovating the property and with this comes certain issues that are beyond our control. The staff here would like for you to visit with us after this process is done. Once again... More 

Stockbridge, Georgia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

I booked a room at this Holiday Inn for one night to go to a nearby lounge for my cousins birthday without have to drive by home, which is a distance. I was able to use points from a previous stay and get the room really cheap. The hotel is currently doing some renovations in the lobby, but that did... More 

Was this review helpful? Yes 1
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your experience here at Holiday Inn North Lake. We are committed to serving each guest with the best of service. We get very excited knowing that our over all service met all of your needs. Once again the staff here at Holiday Inn North Lake would like to thank you. More 

1 review
5 of 5 stars Reviewed January 29, 2015

Hello! Here on business and if you want friendly service and a GREAT NIGHT of rest, please stay here! Their beds are AMAZING! My housekeeper kept my room so nice and clean daily. Thank you very much and I will be back!

Was this review helpful? Yes
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Thank you for sharing your nice comment about our staff. We get very excited when a guest leaves our property happy and pleased with our service. The staff here at Holiday Inn North Lake would like to thank you once again More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 15, 2015 via mobile

My stay was not to be believed. Although the hotel is improving itself they are ill prepared to be open and re model. The open areas have dust and debris. With workmen ever present. The rooms are remodeled nicely but there's damage already to renovations. The planning leaves a lot to be desired. The advertising on ihg website says nothing... More 

Was this review helpful? Yes 1
Tario D, Front Office Manager at Holiday Inn Atlanta - Northlake, responded to this review

Mr. Gerard we would like to apologize for any inconvenience you may have experienced during your stay here at Holiday Inn Northlake. Our staff went above and beyond to satisfy your every need each time you were here with us. Our food and beverage manager offered you dinner and we also advised you that your stay will be a complimentary... More 

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