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Homewood Suites by Hilton Atlanta - Cumberland / Galleria

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3200 Cobb Parkway, Atlanta, GA 30339
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Homewood Suites by Hilton Atlanta - Cumberland \/ Galleria
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357 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This property is in definite need of a renovation. It is not in keeping with other Homewood Suites we have stayed at. The grout is dirty, carpet frayed, tiles popping up, dated furniture...just all around bad. The lobby area and exterior is nice so it is somewhat deceptive. We were disappointed.

Was this review helpful? Yes
Chezaray C, Director of Sales at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank... More 

Kershaw, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. It gives you a "at home feeling." I immediately referred it to a former co-worker from Milledgeville GA. The location to the Cumberland mall is walking distance of maybe 10 minutes. The restaurant choice of the area is awesome, and its less than 5 minutes from interstates

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I recently stayed at this hotel. All four rooms were in very good condition. The staff was very friendly and helpful. Rooms were clean and exactly what we expected. I'm looking forward to staying aain during my next visit to Atlanta.

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Glad to hear you enjoyed your stay with us! We hope to see your group again! Thank you, Karen Hurst More 

Bonney Lake
2 reviews
1 of 5 stars Reviewed 2 weeks ago

This is by far the worst experience I have had in a hotel - and I travel for a living. It was dirty, run down, and the house keeping service was horrible. Even after requests, items of concern were excused by the age of the property versus fixing them.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was surprised in a world that has lost focus on customer service skills the staff at this hotel all had the skills to provide quality customer service in addition to the great price for what you get when you stay at Homewood Suites. The check in and check out was simple and easy. The hotel had a wonderful breakfast... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you so much for your wonderful review! We truly appreciate you taking the time to tell us about your stay. I'm so pleased you enjoyed our breakfast buffet and friendly staff. We are so happy that we were able to make you feel comfortable while away from home, and we look forward to welcoming you back to the Homewood... More 

Ontario
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We love the Homewood brand. But not this one. While the air conditioning was first rate, (though loud) and reception very friendly, everything else was just on the other side of ok. It was poorly maintained: paint patchwork, doors not closing properly, soundproofing horrendous (our upstairs neighbors sounded like elephants). We slept because we were dead tired, not because of... More 

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you for your feedback regarding your recent stay with is! I am very sorry to hear that we did not provide you with the level of accommodations you deserve. We strive to be the best in service and cleanliness. I have taken your concerns to the appropriate parties and will look further into this matter further with those involved... More 

Kennewick
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When we first walked into our room, we thought, ok carpet is dingy and sticky, furniture is old, but hey it's a travel ball hotel so ok. But from then on things just went downhill. First we found a half-drank bottle of power-aide under one of the beds-which BTW are full mattresses on queen bed frames so beware of ankles... More 

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. We... More 

Surry, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a great room with good service. The additional benefit of being able to bring my pets made the trip a whole lot better. I would recommend staying at this facility to my friends and coworkers.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you so much for the 5 star review in regards to your recent stay here with us at the Homewood Suites Atlanta Cumberland! I am so happy to hear you had a great time at our hotel. And it always feels more like home when your able to bring your furr friends! We look forward to serving you and... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a female traveler and am not comfortable in a hotel with doors to the outside. I was very disappointed to see the outside doors and the property is in a dark wooded area. This property is more like an apartment than a hotel. It is also extremely dated. The only positive was the very kind young lady at... More 

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you for your review in regard to your recent stay, I sincerely apologize that your accommodations were not up to the Hilton standard that we strive to uphold. I would love to hear more about your stay, if possible, please contact to me at 770-988-9449 or via email at Karen.Hurst@Hilton.com. I have spoke with my entire team in an... More 

Savannah, Georgia
Level Contributor
238 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The suite was clean, but had an odor that was a little off. Fridge was good size. The check in process was pleasantly efficient. The area was quiet, despite being right off the interstate, with many shopping centers close by.

Was this review helpful? Yes
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you so much for taking the time to share your recent experience at our hotel with our TripAdvisor community! I am so pleased that you enjoyed your stay with us here in Atlanta. Our goal at the Homewood Suites Atlanta-Galleria is to provide pristine accommodations and services. It brings me great joy to hear you were pleased with our... More 

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