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Homewood Suites by Hilton Atlanta - Cumberland / Galleria

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3200 Cobb Parkway, Atlanta, GA 30339
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Homewood Suites by Hilton Atlanta - Cumberland \/ Galleria
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394 Reviews from our TripAdvisor Community

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5 of 5 stars Reviewed 3 days ago NEW

We have stayed at Homewood Suites before. This particular one was excellent. The location--just off I-75 and north of the crazy Atlanta traffic made it perfect. We would sty here again. Breakfast was so-so.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Donald P
1 review
2 of 5 stars Reviewed 5 days ago NEW

In dire need of renovation! Stained carpet, old couch, refrigerator not cold. NO HOT WATER in shower. Bent towel rod. These are just a few of the hi lights of my stay. Request for early check in not honored (ok, not a big deal really) so I went to a local restaurant (drop off by the hotel shuttle - these... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ellen D
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Ellen D, We are so sad that you had such a stay. This is not typical of our brand nor our hotel in particular. We are more than happy to be going through a complete renovation, including a number of the things you listed and some not listed as well. We hope that you will give us a chance again... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful alternative for booking a suite at an affordable price. The rooms are clean and offer many amenities. The staff are very helpful, attentive and accommodating. We have stayed there several times over the past 5 years and have always been happy with the accommodations and the service. However, this year the service was particularly great. Housekeeping... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Grateful155019
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Grateful 155019, It was our pleasure hosting you during your trips and travels. We are glad you found everything up to par and your experience with our staff was one that was memorable. We are so pleased to have you keep coming back, and know that the property will only get better as we continue our full renovations scheduled to... More 

Columbus, Ohio
Level Contributor
11 reviews
10 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

A few months ago I stayed at a Homewood Suites in Montana and was very happy with the experience, so when I had to come to Atlanta for work I decided to stay at this location since it was close to where my meeting was. Unfortunately, this stay was not nearly as pleasant as my previous one. First, the good... More 

Helpful?
Thank colnago1331
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Colnago1331, Our apologies about the un-comfatbleness of your stay with the rooms not being up to par and things being outdated. We are currently under renovations and a number of issues you mentioned will be addressed by such, so we hope we can have you back out some time after march to leave you with a better impression. We're happy... More 

Myrtle Beach, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Rooms are old and run down; falling apart and dirty. Maybe better after updates are done. Floor was not vacuumed, glitter was all over the floor. Base boards were coming apart off the walls. Mildew in bathroom shower. Hair on floors.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank India S
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay and we apologize for the housekeeping problems you encountered. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 31, 2015

We only stayed one night, we were on a road trip and this was a stop after a long day of driving. The front desk clerks were very nice, professional and friendly. However, the put us in a room with wet carpets, the gentleman was removing the fan when we got to the room- I get it you have to... More 

Helpful?
1 Thank Dianna R
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Dianna R Thanks so much for your review of our hotel. We apologize that you experienced some issues during your stay. Glad to know our staff and breakfast was able to make up for the short comings soon to be replaced in our full renovation slated to be done in march. We look forward to possibly hosting you again sometime... More 

Atl, United States
1 review
5 of 5 stars Reviewed December 29, 2015

The hotel worth it's money, lot to do with kids around the hotel somethings are walking distance. The staff aim to please. You can cook in the room it very spacious and smell excellent. A home away from home.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Donald H
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Donald H, Thanks so much for choosing us to host you and the family. We're glad the little ones had a great time and even more so that you enjoyed your stay so much so that you took time to right us a review. We greatly appreciate it. Continue to have safe travels until the next time we get to... More 

North Port, Florida
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 13, 2015

Overall, this was OK and met our needs for the night, but it was not without incident. Staff was accommodating but not necessarily outgoing. I had booked the room a few months in advance but when I got to the hotel, was told that they had assigned all of our room types. Granted - they were going to provide us... More 

Helpful?
Thank sui5te
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Sui5te, Our apologies you were not wowed by your stay. We defiantly pride our selves on our services and with our property being upgraded and renovated will soon no longer have the issues you had to experience. We hope that we can have a chance to host you and the family again on future occasions and just know that we... More 

Texas
Level Contributor
327 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed December 11, 2015

This place will not be my first choice when I return to Atlanta. It is a good location if you are attending a convention at the Cobb Convention center. However, the negative impression started on check in. The young lady at the front desk apparently did not know how to make eye contact or small talk. So she hummed while... More 

Helpful?
Thank SLKspingirl
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

SLKspingirl, We are so sorry that you had a bad experience with your stay. This is not typical of a Homewood Suites property and thus the reason for our complete overhaul in renovations taking place now and slated to be completed March 2016. We hope that with that taking place we will have another chance to Outrageously please you as... More 

Boca Raton, United States
1 review
4 of 5 stars Reviewed December 10, 2015

We were very happy with the room we had. It was comfortable and clean. Because it was Thanksgiving we were asked to choose the type of service we wanted 1.Full 2. Change towels or 3. No service. So that their help could have part of the day off for the holiday. We chose the 3rd option. The next day the... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Phyllis A
ATLCL, General Manager at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review

Phyllis, We were more than happy to host you during the Thanksgiving Weekend. Were glad you enjoyed your stay and the breakfast and cant wait to see you again next year. Ill be sure to have Oduila make the Mr.'s eggs fresh for him and straight off the eye the next time. Also thank you for the service you choose... More 

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