We always stay here when we arrive in the US prior to going on to our destination. We were upgraded to the executive floor and had a large two bed room which is showing its age a little but is still very comfortable. We had access to the Club room and were greeted most warmly with an excellent array of... More

We paid to park at the hotel while traveling out of the country. The "helpful" valet told us to park in a certain spot so "he could keep an eye on our car while we were gone." Amazing, how he didn't keep an eye on it, as it was stolen. The hotel claims that the parking lot is not there... More

My friend and I stayed at the Crowne Plaza hotel for 4 nights. We were in town from California and did not know what to expect. A local resident ( friend of mines) recommended that we stay there while in town. We were first greeted by Malcolm at the front desk who said Havolyn told him to expect our arrival.... More

Let me preface my review by stating that I have worked the Front Desk at a 5-start NYC hotel for several years previously and I know what proper service and facilities look like. That being said, the Crown Plaza ATL Airport is not all it wishes it could be.... The lobby area is very pretty and makes you believe you... More

I stayed here last weekend. Great location, easy access in and off interstates, spacious rooms, friendly staff, the only issue I had was the room itself had a bit if a mildew smell like the carpet was maybe wet and did not dry properly

I would like to commend Havolyn, the lovely and gracious hostess of the Executive Lounge. It was always a pleasure to hang out with her after a long day. She is clearly an asset to the wonderful Crown Plaza Atlanta.

I received my degree in Hospitality Management from Florida State University and although I no longer work in the industry, I'm extremely discriminate when it comes to recognizing exceptional customer service and hospitality. Havolyn embodies what great hospitality means: warm, friendly and she anticipates your needs and makes you feel as you are at home with friends. Thank you Havolyn!!

Just a quick note to say what a treat Havolyn was - such a warm and friendly hostess in the executive club. This hotel has a real gem! As a professional working in the travel industry, I know & appreciate excellent customer service. Thanks for the hospitality!

Stayed over for a weekend on business. Only about 8 minutes to and from airport on free shuttle. Room clean and bed was comfortable. Front desk staff were pleasant and took the time to answer questions, though at time were very busy with check-ins from delayed airline passengers. A pleasant surprise was the restaurant, Bentons. The staff are exceptionally good... More