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Crowne Plaza Atlanta Airport

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1325 Virginia Avenue, Atlanta, GA 30344
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Crowne Plaza Atlanta Airport
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Crowne Plaza Atlanta Airport
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487 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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  • All months
    (487)
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    (142)
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    (89)
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    (97)
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Atlanta, Georgia
1 review
4 of 5 stars Reviewed yesterday NEW

Catherine was and outstanding hostess who doubled as my waitress for dinner as others were busy. Her people skills were outstanding and I just can't say enough about her customer service! Thanks, after traveling all day and needing a good hot meal it was a pleasant surprise to get such outstanding service with a small! The hospitality of everyone at... More 

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Knoxville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

This is not a good place to stay. Dinner was great but room had ants and dated. They did compensate us for the ants, but I would say there are better places to stay. The transportation to the airport was the best part.

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Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review

Thank you for your review about your recent experience with us at Crowne Plaza Atlanta Airport. It is never pleasing to read that our guests did not receive the standard of service of that you have come to expect of us, please accept my sincerest apologizes. I am, however, pleased to read that the shuttle service worked out for your... More 

Panama City, Florida
1 review
1 of 5 stars Reviewed 6 days ago NEW

The room was very outdated. The towels were dirty and some were stained with blood. The tub looked like it had not been cleaned. We got back to our room around 10 p.m. for the second night to find that there were no clean towels. All of the dirty and stained towels were still on the bathroom floor. Housekeeping had... More 

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Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review

Let me start by apologizing for any inconvenience these issues may have caused during your stay with us. We strive to offer the greatest of customer care to all our guests and can clearly see where we have not met or exceeded your expectations of us. We appreciate our guests letting us know the areas which we falling short and... More 

Wausau
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I am a platinum IHG member and always try to stay in IHG hotels that offer a concierge lounge. I have been in many yet none compare to this one due to 1 reason...HAVOLYN!!!!! She is fantastic. She is so welcoming. This is my 3rd time back at this hotel in just a few months and she always remembers you.... More 

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1 review
1 of 5 stars Reviewed 1 week ago

I am shocked this place was rated so high. The staff is rude and makes it feel that you are inconvenient when you approach them for anything. The check in process was a nightmare. I understand check in time was at 3. But we arrived at 230. At that time we were told the room was not available but could... More 

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sedalia mo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I visited this hotel and had the worst stay, the front desk staff is not friendly or welcoming, housekeeping is pathetic and refuses to help you. The restaurant helps you when they want, nonsense of urgency or any effort for that matter. Oh and blood on the bedsheets. Stay clear of this property.

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Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review

Thank you for taking a moment of your time to write a review on your recent experience at Crowne Plaza Atlanta Airport. Please accept our sincerest aplogises for any inconvenience you experienced while you stayed with us. It was very disappointing to read that our staff did not offer you the best customer service care which you expected of us.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I live and work for the military at Fort Brag,NC. Me and my team stay at this location because of the perks we receive. Ms. Havolyn, who is a hospitality hostess on the 11 Floor always great us with a hug and a smile. She is truly an assets to this organization. I would also like to add the Mrs.... More 

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Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I would give this hotel 3 1/2 stars....the hotel is ok. Not in the greatest part of town. There are some restaurants within walking distance but be careful. The rooms are small but have been renovated with more contemporary furniture and decor. The odd thing was the brown velour curtains for the small closet...seemed a little creepy to me. Other... More 

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Andre M, Front Office Manager at Crowne Plaza Atlanta Airport, responded to this review

Thank you for taking the time to express your thoughts and concerns regarding your stay with us here at Crowne Plaza Atlanta Airport. Please accept our sincere apology for the shortcomings you experienced during your stau and we regret other aspects of hotel services and amenities did not live up to your expectation. We have taken not of your valuable... More 

5 of 5 stars Reviewed 2 weeks ago

This was my third visit in last six months. All experiences were great. In addition the staff in the dining room were really helpful with great sense of humor.... Cathy and Nora get SPECIAL THANKS. PS: the ice tea served by Cathy is "out of this world",,,

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Athens, Georgia, United States
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was here 2 nights for a conference. The first night, I had no bath cloths or hand towels. There was no refrigerator or microwave in my room. Most rooms have them. Did not eat in restaurant as several people said the food was not worth the price. The bar is great. Willie the bartender was here last year during... More 

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Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am disappointed to read that not all aspects of your stay were up to the standard you expected of us. The feedback that we receive from our valued guests, such as yourself, are used as tool to correct that which is not working... More 

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