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Ramada Plaza Atlanta Downtown Capitol Park

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450 Capitol Avenue, Atlanta, GA 30312 (Formerly Hotel Capitol Park Atlanta)
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Ramada Plaza Atlanta Downtown Capitol Park
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Ramada Plaza Atlanta Downtown Capitol Park
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320 reviews from our community

Traveler rating
    88
    68
    56
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    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Ramada Plaza Atlanta Downtown Capitol Park
See the most recent reviews
Grand Rapids, Michigan
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 23, 2014

You have been warned. This is a poorly managed hotel and management does NOT care about the customers. The stay started with a 3 hour wait to get a room. After 2 hours, we were finally told the cause of the wait was a mass walkout by the maid service crew. The line extended over 100 people deep and free... More 

Was this review helpful? Yes 4
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear AlaBgirl, As previous reviewer GrillVogel so accurately stated, it was a “rough day”. Allow me to assure you that this one-off situation has been corrected and we deeply apologize for the inconvenience at check-in. I’m glad that you found our rooms to be clean and comfortable. Our team of hospitality professionals is looking forward in having you spend a... More 

1 review
5 of 5 stars Reviewed September 23, 2014

Very kind and knowledgeable staff!!! Made our trip to Atlanta one of the best we have ever experienced! We will be returning to Hotel Capitol Park Atlanta soon! From the time we checked in to the time we left we felt very well taken care of.

Was this review helpful? Yes
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear David P Thank you for your gracious review – the goal of the entire team at the Ramada Plaza Atlanta Downtown is for every guest to feel at home, I’m glad to see that you and your felt that way. Our spacious and clean rooms are extremely comfortable and our bar and restaurant offer excellent culinary options. I hope... More 

Tuscumbia, Alabama
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 22, 2014

We made reservations here because we knew they ran a shuttle to downtown. Our check in time was 4:00 we arrived at 4:30 to find the longest line in a hotel I had ever seen. I mean it was 50 yards long or more. We waited in this line for more than 3 hours. We were tired and just ready... More 

Was this review helpful? Yes 1
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear AlaBgirl, As previous reviewer GrillVogel so accurately stated, it was a “rough day”. Allow me to assure you that this one-off situation has been corrected and we deeply apologize for the inconvenience at check-in. I’m glad that you found our rooms to be clean and comfortable. Our team of hospitality professionals is looking forward in having you spend a... More 

Montgomery, Alabama
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 22, 2014

Two major issues here--organization and communication. Arrived shortly before 4:00 (i.e., two hours after "check-in") and were confronted with a ridiculously long line that snaked all around the lobby and out the back hallway. Nobody seemed to have any idea why. The front desk was fully manned & working hard, but it was taking a really long time to get... More 

Was this review helpful? Yes 2
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear GrillVogel, Your review is certainly accurate and fair – it was a rough day! We did experience a day like no other here at the Ramada Plaza Atlanta Downtown. Simply stated, and not to make excuses, the cause was a technical issue with our newly installed (last week was the cut-over) Central Reservations link. Bottom line was, we ended... More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 21, 2014

I was not sure what to expect from this hotel given that the reviews I read in the lead up to my arrival were mixed. I was pleasantly surprised. The room was clean and very spacious and had complimentary wifi. The bathroom was also a decent size (important detail for me). The reception staff are very helpful especially if you... More 

Was this review helpful? Yes
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Good morning Anrol01, The team at the Ramada Plaza Atlanta Downtown Capitol Park appreciates your review – our goal every day is to fulfil and exceed your stay needs. I’m pleased that you found our location convenient – downtown Atlanta is a large area and our complimentary shuttle service is a great way to get around the entire downtown and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

Our stay began with a 2 hr wait to check in. It was followed by them assigning us a room that already had someone in it. Then when we got to our room, it was not clean. DO NOT STAY HERE!! Bad management, bad service, bad everything.

Was this review helpful? Yes 1
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear Csmithee, We did experience a day like no other here at the Ramada Plaza Atlanta Downtown. As reported in other responses and not to make excuses, the cause was a technical issue with our newly installed (last week was the cut-over) Central Reservations link. Bottom line was, we ended up with “ghost” rooms and inventory issues. I can assure... More 

Tucson, Arizona, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

This hotel just recently became a Ramada, having formally been a Holiday Inn and for a while with no national brand name. I found the hotel to be comfortable, though the bathroom was showing some hard use (bath tub chipped and floor tile cracked). The room was clean, had complimentary WiFi, a one cup coffee maker, hair blower, ironing board... More 

Was this review helpful? Yes
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear Roy L. Thank you for your very informative review - you are correct, the hotel recently became the Ramada Plaza Atlanta Downtown Capitol Park, part of the Wyndham Hotel Group. Our location is downtown and extremely convenient as we are situated at the junction of I-20/I-85. Turner Field and the downtown core are both a comfortable walk, or better... More 

Pensacola, Florida
1 review
4 of 5 stars Reviewed September 18, 2014

We booked our stay through travel zoo and we were very happy with the room. We were pleasantly surprised to have a deluxe room with had an entirely seperate living area with couch, chairs and second TV and second full bathroom. Hotel is not downtown but close enough to walk to many of the sites downtown. We were seeing a... More 

Was this review helpful? Yes
Ian R, General Manager at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear Tara P, No better words can be said to a hotel then “will definitely stay again.” I’m pleased that you found our location convenient – downtown Atlanta is a large area and our central location between Turner Field and the downtown core is excellent. Thank you for your compliments regarding the team, I’m very proud of the hospitality professionals... More 

1 review
4 of 5 stars Reviewed September 11, 2014

We stayed at the Ramada Plaza over labor day weekend, this hotel is going under renovation and is conveniently located next to Turner Field. It's an easy exit off of highway 75. The staff is accommodating and friendly. Due to current renovation and re-branding some amenities are unavailable, however, the staff make up for any shortcomings. A shuttle is provided... More 

Was this review helpful? Yes
Chattanooga, Tennessee
2 reviews
5 of 5 stars Reviewed September 3, 2014

My fiance and I booked this hotel last minute for DragonCon and it worked out really well. The hotel shuttle was extremely convenient, taking us anywhere within a 3-mile radius. A complementary fridge and microwave are also available upon request. The room we stayed in was freshly renovated and the air conditioning worked extremely well. There were only a couple... More 

Was this review helpful? Yes
Rosaline B, Director of Sales at Ramada Plaza Atlanta Downtown Capitol Park, responded to this review

Dear Andrea B, thank you for taking the time to tell us about your stay. We always appreciate comments from our customers so that we can serve you better. I apologize that there was not a thick comforter on your first night and the miscommunication with housekeeping regarding the linens. The issues you raised have been documented, and we will... More 

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