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Hilton Atlanta

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255 Courtland Street, NE, Atlanta, GA 30303
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Hilton Atlanta
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2,738 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Atlanta
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San Diego, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

NIce hotel for conferece - alot of seating in lobby, floors, several restaurants and a marketplace. Conference space self contained/comfortable. Outdoor track and adequate indoor fitness center with large number of cardio machines. Room service was prompt and food above average. Check in/out, bag service, access to taxi/shuttle very efficient.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen M
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Karen, It was a pleasure having you stay with us and we're pleased to hear that you enjoyed your time here. We are glad you found the accommodations and meeting facilities up to your standards. We hope to see you again the next time your travels bring you to Atlanta! More 

Excelsior, Minnesota
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I recently stayed here for a conference. The Pros - It is a convenient hotel/convention property in that the rooms are not far from the convention area. The rooftop restaurant, Nikolai, was very good. The Cons - just about everything else. The rooms are very dingy and in desperate need of an update. After the convention ended, people had to... More 

Helpful?
Thank jgravestravels
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review. We are pleased to hear our location was convenient to you during your stay and that you enjoyed your experience at Nikolai's Roof. Please accept our apologies for not meeting your expectations in regards to the guestrooms. Your feedback will be considered as we implement upgrades to our property in the near future. More 

Travelers are raving about these Atlanta hotels

Brooklyn, New York
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Not a good hotel. Had a conference there. Not a great space for that either. Huge hotel- likely built in the 70's- at least that is what decor shows. Ugly carpets, loud AC unit, smelly hallways and mildew stench in the bottom level exhibitor space. Restaurant in there is beyond bad (Southern Elements). Customer service is friendly and no issues... More 

Helpful?
Thank busybee2775
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your feedback and recent stay at Hilton Atlanta for your conference. We are sorry we did not provide the high quality of services you deserve and we have addressed the issues you mentioned. Your feedback will be considered as we implement upgrades to our property in the near future. More 

Cary, NC
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Here for a medical meeting. Must say that the convention/exhibit floor is one of the worst that I've been in. Low ceiling. Choppy layout. Exhibitors were not happy. The hotel itself is fine but would not recommend for exhibits on the lower floor

Helpful?
1 Thank TripsFromNC
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review. Please accept our sincere apology. We want you to know that comments we receive from our guests are taken seriously and yours' will be considered as we implement upgrades to our property, including the exhibit space in the near future. More 

USA
Level Contributor
121 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed 1 week ago

The place is huge and "full service" - in quotes because the quality of that service is hit or miss. I was initially given a smoking room that was dirty and ripped carpeting. Got that changed to a non-smoking room, condition of the room was not all that different. It looked like the carpet hadn't been vacuumed in at least... More 

Helpful?
Thank _Mundo_Traveler_11
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review and your loyalty as a Diamond Member. We're sorry that we didn't provide the high quality of services you deserve. Your comments will be considered as we renovate the property in the near future. More 

Georgia
2 reviews
4 of 5 stars Reviewed 1 week ago

I foolishly left a bunch of clothes in my room during a recent stay, and the Hilton shipped them to me by overnight delivery and didn't even charge me. Excellent service by their housekeeping and security departments!

Helpful?
Thank GTJim
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear GT Jim, Thank you for your review and for acknowledging our wonderful team and their commitment to care for our valued guests. We appreciate your business and hope to serve you again in the near future! More 

Halifax, United Kingdom
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel located 10 min walk from center of Atlanta. Met by very good front of house staff especially outside. Check in fast and efficient. Rooms spacious and reasonably appointed although the hotel is a little tired and could do with a re furb. Good bar and excellent staff with good memory for what you drink. Breakfast buffet a little disappointing... More 

Helpful?
Thank Mike B
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Dear Mike, Thank you for your feedback. We are pleased to hear that you found our staff friendly and that you enjoyed the majority of your stay. We apologize for the issues you encountered during your stay. We are constantly seeking areas where we can improve and your comments will help us to do so. More 

Germany
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Went to a conference here and only stayed as a matter of convenience. It has a red roof/Fairfield inn feel to it. Rundown rooms with paint chipping and leaking faucets. Plastic cups in the rooms. Paper thin walls where you wake up with the neighbors alarm clock. The only thing with a full service Hilton feel to it is the... More 

Helpful?
1 Thank PERRYNATEDOC
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your review. Your feedback is extremely valuable to us as we strive to improve with each and every stay. It is our main priority to be able to offer a well-maintained and comfortable atmosphere. Your feedback will be considered as we implement upgrades to our property in the near future and it would be a pleasure to... More 

Atlanta, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Several problems with the Bell Hop/Valet. 1) Bell Hop purposely misclassified my car so they could charge more for it, it was a Mercedes GL 450, they classified it as a van so they could and did charge more. 2) I called downstairs for Bell Hop assistance, waited so long i fell asleep, two hrs later they still had not... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Smart G
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for sharing your valuable feedback. The experienced you described are not characteristic of the level of service our team strives to provide and we apologize that aspects of your stay were unsatisfactory. Your feedback has been shared with our team and we hope to have the opportunity to welcome you back and exceed your expectations. More 

Wooster, Ohio, United States
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I was attending the SE Stamp Expo sponsored by the APS at this hotel. Reservations were made months earlier. Two days prior to our arrival I received an email offering an upgrade to the room for $31/night on the executive floor. I accepted and was given a conformation email. When I checked in, the front desk said I would be... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank APSphilatelist
hiltonatl, Public Relations Manager at Hilton Atlanta, responded to this review

Thank you for your feedback. We are pleased to hear that our Concierge was able to contribute to your stay in a positive way. We apologize for the issues you encountered during your stay. We are constantly seeking areas where we can improve and your comments will help us to do so. More 

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