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W Atlanta Downtown

#40 of 190 Hotels in Atlanta
Certificate of Excellence
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45 Ivan Allen Jr. Blvd, Atlanta, GA 30308
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W Atlanta Downtown
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W Atlanta Downtown
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660 reviews from our community

Traveler rating
    358
    154
    79
    42
    27
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57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for W Atlanta Downtown
See the most recent reviews
Los Angeles
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 4, 2013

I stayed here for the Dragon Con convention since it was part of the overflow hotels for the convention. That was my biggest mistake, and I would regret ever booking this hotel. The hotel would charge your credit card the entire amount of your entire stay the minute that you walk in, and that's even if you check out early.... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your recent post. I appreciate your feedback. I’m sorry about the misunderstanding regarding the credit card billing process. We only hold payment on non-refundable rooms. Otherwise your credit card is just authorized for incidental charges. The shower configuration you mentioned is only in the Wonderful and Fabulous rooms with king beds. Our rooms with two queen beds... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed here while visiting friends and it was a very hip spot. Had a lot going on Fri and Sat night. Self-parking is not an option so you have to valet. Room was very nice an loved the glass shower. One thing is that when room doors close they tend to slam shut, which woke me several times throughout the... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your feedback. I’m very sorry to hear that you did not get a good night’s sleep. I understand how frustrating it can be when you are trying to sleep so I apologize for the disturbance. Thank you for choosing W Atlanta Downtown and hope to see you again soon! More 

TN
Top Contributor
171 reviews 171 reviews
54 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

Easy access to 75/85. Cool bars, great workout facility. BLT next door is pretty good. Rooms are new and nice. Elevators are often an issue. It can get crowded on the weekend. But it is a good property.

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for this review! I certainly appreciate your comments and we couldn’t agree more with you about our central downtown location. We love it! Come back and see us anytime. Thank you for choosing W Atlanta Downtown! More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 31, 2013 via mobile

My wife and I were staying for Labor Day weekend. We cut the trip short. Service needs to improve anyways but how they treated the guests at the pool at 8pm was ridicoulous. We were enjoying a few drinks enjoying the dj when at 8 pm the staff kicked everyone out of the pool. They were having a hotel party... More 

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WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for this review. We apologize for the miscommunication that occurred while our staff was refreshing WET, our rooftop pool. I’m sorry for the inconvenience and if you contact me directly I would be more than happy to discuss the detail of your experience. More 

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 31, 2013

The W is a god brand for SPG. This hotel is nice but... I was in Atlanta for business and the hotel staff are nice but not as efficient as other hotels. In the hotel bar (not BLT) at night it was difficult to get good service - not because it was crowded - but because the staf liked to... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your review. I genuinely appreciate your kind words about the hotel and our talent. We value your comments regarding the design of the guestrooms because we are always looking at opportunities for future refreshes. Thank you for choosing W Atlanta Downtown and we look forward to seeing you again. Cheers! More 

Weybridge, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 28, 2013

I stayed at the W in February for a 4 night stay for work. It was my first stay in a W hotel and I have to say I was impressed by the design and modern vibe (cool music in lifts at all times). Rooms are spacious and very stylish, if a bit dark. You spend 5 minutes feeling your... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your review. We feel honored that you chose our hotel as your first W stay and I am pleased that we impressed you with our southern hospitality. I’m glad you enjoyed the design of the hotel and found the rooms to be spacious and the bed comfortable. We look forward to having you as our guest again.... More 

Columbus, Georgia
2 reviews
5 of 5 stars Reviewed August 25, 2013

My daughter & myself have been staying at the W downtown since it opened. We've probably had somewhere between 15 to 20 stays. We truly adore the staff. Frank & Seeja are awesome! Paul & Matthew in housekeeping are so great. Pablo showed us a great time on our last stay. The front desk staff are so helpful and professional.... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for such a great review! We are proud to be your preferred hotel for your visits to Atlanta and I'm glad we exceed your expectations every time. I’ll be sure to share your comments with our team. We look forward to welcoming you back soon. Cheers! More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 13, 2013

Thanks to all the staff who looked ater us last week. Great location to enjoy Atlanta. Did not need a car as most thigs were within walking distance. There was nothing that was too much trouble for the staff. From Bell, Concerge, reception, Bar etc... not one complaint. Thought the W in Austin was good must all be in the... More 

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your kind words. I am extremely proud of our team and I shared your comments with the entire staff. Our location is great because it’s close to so many different attractions. Thank you for choosing W Atlanta Downtown and we look forward to seeing you again. More 

1 review
5 of 5 stars Reviewed August 11, 2013 via mobile

Great place to stay!!! Abraham in valet always makes our stay better with personalized attention he gives to the guest!!!! Rooms are amazing and very accommodating. Abraham if you read this Kristie and I truly want to thank you for making sure we had the transportation we needed without having to drive her car or fight the tracfffic.

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for your review. I’m glad you enjoyed your W Atlanta Downtown experience! I sincerely appreciate your comments regarding valet parking and I will be sure to share them with Abraham. Thank you for choosing W Atlanta Downtown and we look forward to your next visit. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

Really enjoyed my stay here. The boys loved the pool area. We stayed on the 62 floor. The view out the very large window was fabulous.The room service was 24 hours. The food was good. The only annoying thing that happened was house kept yelling in the hallway. Would stay here again.

Was this review helpful? Yes
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review

Thank you for the review. I’m glad the boys enjoyed WET, our 16th floor rooftop pool with amazing skyline views - a great combination. We hope to welcome you back soon. Cheers! More 

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