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All 188 Atlanta hotels

Extended Stay America - Atlanta - Lenox

2.5 of 5 Hotel   |   3967 Peachtree Road, Atlanta, GA 30319 (Formerly Extended Stay Deluxe)
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Extended Stay America - Atlanta - Lenox
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48%
Ranked #155 of 188 Hotels in Atlanta
A recent review
5 of 5 stars Reviewed July 25, 2014
wayne m Atlanta, Georgia
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60 reviews from our community

Traveler rating
    18
    8
    8
    7
    19
See reviews for
15
6
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Columbus, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

The rooms were dirty, smelly, nosy and very poor quality. I was in a group that had 3 rooms and they were all dirty but each room had different problems. I felt like the Marta was going to come straight through my room. The carpets were so dirty, you couldn’t wear sock otherwise they would be brown on the bottom... More

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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

After a long drive from Raleigh North Carolina 8 hours to be exact I was extremely tired upon arrival at this hotel. Brittany was amazing provided excellent customer. kudos to Brittany and the staff of extended Stay America by Lenox

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Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am thrilled to read your remarks about Brittany and the staff. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. Please contact me, at len@extendedstay.com, so we can speak directly. Thank you... More

Atlanta, Georgia, United States
1 review
2 of 5 stars Reviewed September 14, 2014

At first this hotel seemed average, but the longer we stayed here, the worse it got. We experienced several issues with our room: -Our bath tub did not plug (we have a baby, so it was difficult to bathe him when the tub doesn't hold water). I asked the front desk for a plug and she gave me two from... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that we did not accommodate you with sufficient kitchen utensils. I will work with my front desk staff to ensure that they are providing guests with all of the cookware they need. As well, I am so sorry to read of the... More

Hamilton, null, Bermuda
1 review
2 of 5 stars Reviewed September 3, 2014

Staff are moody overall not helpful, room was not totally cleaned before my check in, found dirty towel and full dirty trash bin, managers are not very customer service friendly, staff are reluctant to give you information on who managers are, phone system is not correctly labeled I.e room to room calls

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Atlanta, Georgia, United States
2 reviews
2 of 5 stars Reviewed September 1, 2014

Located in the middle of Brookhaven, one of the nicer areas of Atlanta. Even though it's a "suite" The room is very small, much less than you'd expect in a normal King suite for the area. Couldn't get in to my room Couldn't get in to my room until after 4PM. The A/C is very loud, the fold out couch... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the maintenance issues and the internet is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, the maintenance engineer is repairing the AC and I have reached out to our internet service provider... More

Tuscaloosa, Alabama
1 review
1 of 5 stars Reviewed August 31, 2014

The hotel called me on the day of my stay to inform me that the room type I booked (king room) was not a room they offered. The person informed me that I would now be in a different room type. Since I had no other option, I had to agree to this. During my drive to the hotel, I... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

We appreciate you taking the time to write a review of your experience with us. It upsets us to hear that we were unable to accommodate your room request. We are sorry for your experience. We can assure you that we have discussed this with our staff to ensure your experience is not repeated. We really appreciate you bringing this... More

Memphis, Tennessee, United States
1 review
1 of 5 stars Reviewed August 20, 2014

This hotel is very run down. There are health and safety issues in the rooms. Foul odor throughout hotel. There is mold in the rooms, drawers in bathroom and kitchen are unsanitary. Linen had pubic hairs in bed. Sofa stained with an unknown foul smelling fluid. Air condition stinks.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness issues in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our cleanliness standards and procedures to ensure your experience is not repeated. I am... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 25, 2014

Isaac Diourte, the General Manager, has developed a professional staff that you only expect to find in a much more expensive hotel -- from the Front Desk, Housekeeping and Maintenance -- the service is friendly, responsive and professional. It's a real "gem" for business, trade show, Braves/Falcon travelers, etc. because it's located next to a major MARTA train/bus station that... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

Thank you for the feedback about your stay at our hotel. I am thrilled to read your remarks about the staff and the hotel. I am so pleased to read that you found us to be a great value, and that you loved our location close to public transit. Your feedback is very important to us, so thank you for... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

Do NOT stay here. The first day I got here, I found 3 millipedes in my room and killed them. After that I thought it would be fine so I didn't complain. But thats just the beginning. The "clean" sheets are stained, the pillows are terrible and the bed made my back hurt. & Lets not even talk about the... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed June 29, 2014

I stayed for 3 weeks from June 5th till June 28th 2014. Found this hotel to be very safe, easy to commute (MARTA station just behind), all shops within 5 mins walking distance. Value for money. And the front office and the hotel staff(James...) were very warm and helped me a lot. Definitely I would recommend if you are planning... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Lenox, responded to this review

Thank you so much for posting a review of our hotel. We are glad to read that you were pleased with your experience and had a comfortable stay. We are also happy that our staff, especially James, provided you with superior customer service. Once more, thank you for posting your review. We look forward to having you visit with us... More

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Additional Information about Extended Stay America - Atlanta - Lenox

Address: 3967 Peachtree Road, Atlanta, GA 30319 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Lenox 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Priceline, Booking.com, Orbitz, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Extended Stay America - Atlanta - Lenox reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Lenox North Hotel Atlanta
Extended Stay Atlanta
Atlanta Extended Stay

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