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JW Marriott Atlanta Buckhead

#34 of 191 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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3300 Lenox Road NE, Atlanta, GA 30326
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JW Marriott Atlanta Buckhead
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Ranked #34 of 191 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed November 11, 2013
uncal Alabama
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687 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Atlanta Buckhead
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new england
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 11, 2013

I reviewed this hotel last week and it was since removed. I have to assume management requested that, however I feel if you tell the truth it should be posted. I checked in last Monday at a 199.00 rate. I asked to stay on a second night and was told repeatedly there was no chance of that and they are... More 

Was this review helpful? Yes 1
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

I would like to thank you for your recent stay and for your loyalty as a Lifetime Platinum Rewards member. We sincerely value your patronage. I want to apologize that we did not have rooms available for a second night stay at the time you inquired. I personally followed up with our revenue management team and learned that our occupancy... More 

Alabama
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 11, 2013

I've reviewed this hotel before, but we just stayed there again this past weekend (it had been over a year since our last visit). The JW Marriott continues to exceed our expectations of what a great hotel should be. Let me first start by saying the staff is far and away the friendliest and most helpful staff of any hotel... More 

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thanks for staying with us again and continuing to post your fabulous comments. We strive to exceed our guests’ expectations so I am happy to learn our mission was accomplished. I will be sure to share your nice comments about our staff with our team and will certainly share your kind remarks with Felix and Thomas. We can’t wait for... More 

Atlanta, Georgia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 11, 2013

The staff was very courteous and went out of their way to be helpful. Had it not been for the staff, the hotel would have gotten a lower review. The lobby was well done with plenty of (mostly comfortable) seating. The elevators (when working) were very fast however one of them seemed to enjoy eating people (doors would close on... More 

Was this review helpful? Yes 2
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your post and candid feedback. While I am happy to learn our staff was courteous and went the extra mile to be helpful, I am sorry you experienced challenges with the elevators and your guest room. You can be certain that I will have our engineering team take a look at the elevators to ensure they are... More 

Cocoa Beach, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 10, 2013

Convenient location, very friendly and accommodating staff. Nice bar and lobby area. Great views of downtown. Close to airport and great dining. Very helpful bell staff valet crew. Clean & safe property

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your recent visit and your post. We are truly fortunate to be so conveniently located across the street from the MARTA rail station which provides ease of access to so many of our Atlanta attractions as well as to the airport. I am happy you found our staff helpful and accommodating. I hope you will plan to... More 

Westfield, NY
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 7, 2013

Stayed at this location for a number of days for a work-related event. The staff was very courteous and provided excellent service - from the front desk to the catering group to the A-V and conference room group. In addition the room was pristine.

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Glad to hear you had a productive stay and found the service you received to be top notch! I’ll be sure to share your comments with our associates to let them know. Thanks for taking the time to share. More 

Cary, North Carolina
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 7, 2013

Excellent business hotel. Connected to Lenox Mall. Advisable for the business traveler. Not incredibly good, but nothing to complain about.Excellent business hotel. Connected to Lenox Mall. Advisable for the business traveler. Not incredibly good, but nothing to complain about.Excellent business hotel. Connected to Lenox Mall. Advisable for the business traveler. Not incredibly good, but nothing to complain about.Excellent business hotel.... More 

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your recent visit to the JW Marriott Atlanta Buckhead. I am glad you found our hotel to be advisable for the business traveler and hope your accommodations allowed you to be productive. I am concerned, however, that you did not find your stay to be “incredibly good” as we strive to always exceed our guests’ expectations. I... More 

Brazil
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 5, 2013

I have stayed at this hotel on two occasions when the Ritz Buckhead was sold out. I can honestly say that I was very pleased with the quality of this hotel. It is connected the shopping mall, which is perfect for shopping and a grabbing a quick bite. The staff is very friendly and well trained. The Club Lounge has... More 

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your post and nice comments. I am glad you have had the opportunity to visit and enjoyed your stay. I hope that you will plan to make the JW Marriott Atlanta your preferred destination in the future. Thank you for recommending us. More 

Knoxville, Tennessee
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 27, 2013

Returned to the JW for the third time! The service is always first rate. Kate was so helpful as we checked in. The valet and bellman service are repeatedly excellent. Close to great restaurants and shops - within walking distance; and adjacent to the mall.

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

It is great to learn when we have returning guests and we appreciate your loyalty. Thank you for letting me know that the service you received was “first rate”. I will be sue to share your post with Kate as well as our bellmen and valet staff to give them kudos for a job well done. We will look forward... More 

Los Angeles, California, United States
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 26, 2013

This hotel is an excellent value for the price, with amazing service. Every single person I encountered (valet, doorman, bellman, front desk, housekeeping) was extremely friendly and helpful. You can walk directly into Lenox Mall from the hotel, and the rooms are spacious and nicely appointed.

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thanks for taking the time to let us know you enjoyed your visit and our service. I find it reassuring to learn that the service was amazing and our staff was friendly and helpful. I hope you will visit us again soon. More 

Cleveland, OH
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 26, 2013

I mainly wanted to comment on the extraordinary customer service at this property. Every contact that we had with the hotel staff was exceptional, from the house staff to the front desk, to the valets. I have stayed at many nice hotels, but it always seems that you run into the occasional bad egg. Not at the Buckhead JW. Just... More 

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your recent visit and “extraordinary” comments. I always enjoy receiving such positive feedback and will certainly be sure to share your post with our associates. I find that our associates are inspired to provide the kind of service levels we continuously strive for when they aware that we have genuinely helped our guests enjoy their visit. I... More 

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