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All 189 Atlanta hotels

JW Marriott Hotel Buckhead Atlanta

4.0 of 5 Hotel   |   3300 Lenox Rd, Atlanta, GA 30326 (Buckhead)
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81%
Ranked #34 of 189 hotels in Atlanta
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 weeks ago
mkenwsom Tennessee
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526 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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There are newer reviews for JW Marriott Hotel Buckhead Atlanta
See the most recent reviews
Tennessee
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I love this JW because it never fails me. Always clean and comfortable. Also next to Lenox Square Mall and few blocks from Phipps Plaza so very convenient for us shoppers. There are so many restaurants near by so lots of choices. Love the executive lounge and all the staff is very nice and friendly.

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for your post. It's good to know we have exceeded your expectations and accomplished the three "C's" - Clean, Comfortable and Convenient! I hope you will return for a future visit. More

Cleveland, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This JW Marriott is perfectly located to some of Buckhead's best shopping, dining and even public transportation. The staff was very pleasant in all areas of the hotel especially the front staff. The room was nice. I noticed the magazine placed on the table was the identical art magazine as other JW Marriott's recently visited had on the table. I... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

It is reassuring to know you found our front desk staff very friendly. Thank you for sharing. We do have a very convenient location and are so fortunate to be connected to Lenox Square Mall. We are proud that the JW Marriott hotels launched a new in-room lifestyle publication, JWM Magazine in 2011 which is personalized for guests who frequent... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Lovely hotel. Staff was very friendly and helpful. John the bellman was especially helpful. Went out of his way repeatedly. Would be happy to stay at this hotel again. The fact that the hotel was attached to the mall was a very fun plus! Be careful that you don't actually try to book in at the Marriott across the street... More

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for your visit and for sharing your comments. I will be sure to share your nice remarks with John our Bellman. He will be happy to learn he was able to help you enjoy your stay. We would be happy to have visit us again and do a little more "fun plus" shopping! More

Top Contributor
116 reviews 116 reviews
48 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff was prompt and courteous. The room was nice had a good view as well. The restaurant was closed on a Thursday night even though posted hours say open. It was a good value close to mall. Did go to restaurant for breakfast after race and the food and staff were very good

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for sharing your comments. I am pleased that you found our staff to be prompt and courteous and were able to enjoy the view from your room and your breakfast after the Peachtree Road Race. Our breakfast is served daily in the Nox Creek Restaurant and full dinner is served nightly in our Nox Creek Lounge. Please know... More

1 review
2 of 5 stars Reviewed 3 weeks ago

This had to be one of the poorest experiences I've had at a JW. The front desk staff made little effort to rectify their errors despite me booking this room well in advance. I was put in a handicap room with no attempts to recover the situation. I would take my money and go somewhere else next time

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for your recent visit. I want to personally apologize for your disappointment. Please know that I have personally followed up with our front office team as a learning to see how we could have made your experience more positive. We do strive to exceed our guests’ expectations and to ensure they have a comfortable and enjoyable stay. Thank... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stayed at the JW Marriott this week. My two daughters' phones were both stolen by a threatening man at the pool who could have potentially hurt them physically. Nothing was done about it by the hotel. Loss protection did nothing to help or make me feel safer about this stay. I would not recommend this hotel to anyone. The... More

Was this review helpful? Yes 1
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

I’m sorry to learn that your daughter's phones were taken. I want to assure you that the safety and security of our guests is very important to me and I will personally be reviewing your feedback with our staff as this is not typical for our hotel. I’d like to extend my sincere apology for the manner in which our... More

Southington, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for three nights on a business trip. From the self-park lot, upon entering the hotel and climbing up a few stairs with luggage in hand (I didn't know there was an elevator) I smelled a scent of cologne. It was strong cologne and the whole first floor smells of it. The first floor has a nice interior.... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for your sharing your comments. I want to personally apologize for the confusion you experienced during check in. I have shared your comments with our front office and housekeeping teams for additional training. I am glad that once you were settled into your room you found your accommodations comfortable and were able to enjoy our executive lounge. I... More

Navi Mumbai, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at JW Marriott at Buckhead for an extended period during my many business trips to Atlanta. The hotel offers a very convenient location, a comfortable stay and friendly staff. I liked the food and service. The lounge on top floor offers a spectacular view. The hotel is connected to a mall and the locality has many good places... More

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

Thank you for your post. I am pleased you found our location to be convenient for your travel needs and enjoyed the service, food and our friendly staff. I must agree that our executive lounge has one of the best views of downtown Atlanta. I hope you will have an opportunity to stay with us again during your next trip... More

Birmingham, Alabama
Top Contributor
57 reviews 57 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Been to this JW Marriott many times. They did a nice remodel and the staff are friendly, HOWEVER this time, we booked a room for THREE and received an "upgrade" to a larger room but with only ONE bed and a pullout couch. The couch was not comfortable for our 12 year old. The corner room smelled very musty, there... More

Was this review helpful? Yes
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review

I would like to sincerely apologize for the disappointment in your recent visit. I have personally followed up with our team to address the service and housekeeping issues you have shared. Our engineering team is also checking the sensors and air conditioning in our corner rooms. Thank you for letting us know. We do appreciate your loyalty and the nice... More

Birmingham, Alabama
Top Contributor
139 reviews 139 reviews
36 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel numerous times and it is a very nice hotel but I stay in 2 other JW's and they are nicer and I think better managed properties. It is hard to criticize this hotel because it is good but the small things make the difference. On this trip, for example, there was a wadded up... More

Was this review helpful? Yes 2
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Additional Information about JW Marriott Hotel Buckhead Atlanta

Address: 3300 Lenox Rd, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Hotel Buckhead Atlanta 4*
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Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#12 Green Hotel in Atlanta #13 Luxury Hotel in Atlanta #26 Romantic Hotel in Atlanta #34 Business Hotel in Atlanta #49 Family Hotel in Atlanta
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Number of rooms
371

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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