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JW Marriott Atlanta Buckhead

#41 of 190 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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3300 Lenox Road NE, Atlanta, GA 30326
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JW Marriott Atlanta Buckhead
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Ranked #41 of 190 Hotels in Atlanta
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 1 week ago
BobSanJuan San Juan, Puerto Rico
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643 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greenville, South Carolina
Top Contributor
119 reviews 119 reviews
14 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 1 week ago

Had 2 rooms for a family weekend away recently. The staff was helpful on check-in. No fridge in the room. Easy access to Lenox Square. A few nice restaurants in the area - but call ahead for reservations. Crowded, loud, small bar area - but that's expected in hotels. Significant problem on checkout - the valet service parked my car,... More 

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Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

Thank you for taking the time to post and for visiting the JW Marriott Atlanta for your family weekend. While I am glad that our staff was helpful at check in and you enjoyed the convenience of the hotel, I am sorry to learn about your issues with our valet. Please be certain that I have personally followed up with... More 

Seneca, South Carolina
Top Contributor
52 reviews 52 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

made arrangements to stay here for the weekend ask for a high room t watch the skyline at night. Got checked in was on a low floor asked why not high I told her that I requested that when I called she said not her problem I asked for some one else ended up facing the Marta railway. Was very... More 

Was this review helpful? Yes 1
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

I am sorry to learn about your disappointment when visiting the JW Marriott Atlanta for your weekend getaway. I would love the opportunity to talk more about your experience and welcome you to contact me or my assistant Pam Drake at your earliest convenience. We take pride in providing a positive experience and exceeding our guest’s expectations. Rest assured that... More 

San Juan, Puerto Rico
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the JW Marriot whichis a very nice property hotel, good breakfast, good gym, pool, nice bar, has a little starbucks & is connected to the mall. We stayed here becuase is very close to my nephew. The rooms were clean & well apointed except no minifridge? The towels were starting to get thin from too much washing... More 

Was this review helpful? Yes 1
Ebrahima M, Director of Operatons at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your recent visit. I am happy that overall you enjoyed the hotel, breakfast and health club. I am sorry you were disappointed that we do not have refrigerators in the room. We do have them upon request, should you need one the next time you visit. We will be happy to provide. I also want to thank... More 

Madison, Mississippi
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful rooms, property conveniently located to shopping and excellent restaurants. Lobby bar was perfect place for meeting others in our group before going to dinner. Also had late night snacks there!

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Glenwood Springs, Colorado
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We flew into Atlanta on Saturday before the Master's and this hotel is so easy to get to from the airport. We to "Marta" from the airport which will put you right in front of the hotel. This hotel connects to the Lenox Mall and is maybe one of the best Mall's I have ever been in. Shopping and dining... More 

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Chattanooga, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a relatively attractive property which is a scam artist's dream. No self-respecting individual should do business with any property which offers virtually every basic element of a stay as an a la carte charge. I assure you this property achieves decent occupancy via collusion with Priceline, which I experienced. At these published rates, it is absurd you wouldn't... More 

Was this review helpful? Yes 2
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

nice size gym...waaaaay better than most Marriott gyms....had 2 rooms of equipments and weights, spa bathroom, sauna, nice amenities in the womens locker room, swimming pool that has a retractable roof

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Somerville, Massachusetts
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

we had a nice stay here for a wedding. The lobby looked newer but the rooms were showing some wear. The staff was more than polite and friendly, definitely a plus. There was secure parking and while we didn't make use of it, it was practically attached to the mall. So convenient for sure.

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Palo Alto, California
Top Contributor
90 reviews 90 reviews
34 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my 2nd time at the JW Marriott in Buckhead and I can only again attest to the quality of the hotel and the people. Bob and his frontdesk crew were awesome. I was feeling very under the weather - and they were all incredibly kind. Great hot toddies at the bar. Food is consistently tasty. Bed was super... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Absolutely terrible experience with the leadership staff of this hotel. While staying at the hotel for a conference, we had a camera stolen from our room. Come to find out, the door lock was not retracting completely and anyone could have waltzed into and had access to our valuables. The loss prevention officer witnessed the malfunction, yet neglected to put... More 

Was this review helpful? Yes 3
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