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JW Marriott Atlanta Buckhead

#34 of 176 Hotels in Atlanta
Certificate of Excellence
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3300 Lenox Road NE, Atlanta, GA 30326
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1 room 1 adult
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JW Marriott Atlanta Buckhead
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785 Reviews from our TripAdvisor Community

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Delray Beach, Florida
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at the JW Marriott only one night since I had to travel on a Sunday, I figured I would treat myself on a work trip before heading farther out in the city for the week. I have stayed at the Marriott across the street and honestly the room is just as nice as the JW and parking is half... More 

Helpful?
1 Thank Jeff R
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

Thank you for your post. While I am happy you enjoyed the Executive Lounge, I am very sorry to learn about your housekeeping issues. Please be certain that I have personally followed up with our team regarding your housekeeping comments. We take all feedback very seriously so thank you for letting us know. I do hope you will consider visiting... More 

Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I don't know what those that gave this hotel a poor rating were thinking. Every single person I've encountered here has been SO friendly and helpful. It started from the moment I entered the hotel from the parking lot. There was a small stairway and my hands were full. There was a hotel employee gentleman that did not hesitate to... More 

Helpful?
Thank babybocas
Chattanooga, TN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The JW Marriott is a perfect location- attached to Lenox Square Mall and a short walk or uber ride to tons of great shopping and restaurants. Facilities are very nice - the kids enjoyed the large indoor pool while I enjoyed the sauna and steam shower in the gym. Didn't get much sleep due to the very thin walls but... More 

Helpful?
Thank ATeamBoys
auburn, al
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The service at the JW was very good. The lobby bar does its job but its not what I would call modern. The service left some things to be desired. Some random person busted a tv over his head and ran out the door next to the bar when we were there. The waitress screamed and ran through the bar... More 

Helpful?
Thank auburnnole
Birmingham, Alabama
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent one night at the JW for a quick shopping trip with my girls. We usually stay at the Ritz Carlton across the street, but this may be our new home away from home. The rooms were clean and smelled clean. The three staff members that we encountered were above and beyond helpful and kind - check in, dinner reservations... More 

Helpful?
Thank Kristin T
Rockford, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel to the Atlanta area once a year for business with several employees and have always stayed at the JW Marriott in Buckhead. After our visit this year - I will NEVER stay at this location again. I am a loyal Marriott rewards member, and travel often for business I have never been treated so poorly, or had so... More 

Helpful?
Thank eriksj5
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

I am so sorry to learn of your most frustrating experience and sincerely apologize. I do hope that you will feel free to contact me at your earliest convenience so that I can discuss your reservations and check in further with you. You can rest assured that I have already shared your response with our team for follow up. We... More 

MONTREAL
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 2 nights and was very pleasantly surprised with the level of service. Very friendly staff. The room was spacious with a nice view. The hotel is attached to a huge mall, great shopping. The train station is across the street, great to get to the airport. We dined twice at the lobby bar/restaurant, I was very impressed with... More 

Helpful?
Thank SYLLOU
Columbia, South Carolina
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I loved visiting Atlanta! This hotel is not only beautiful built but it is amazing! Would recommend staying here if you're in the Atlanta area. The staff is nice and they are willing to help you so you are satisfied. All in all, next time I come visit ATL, this is the hotel I'll be at!

Helpful?
Thank Redrocke
Ebrahima M, Directo of Operations at JW Marriott Atlanta Buckhead, responded to this review

Great to know you enjoyed your stay and that we exceeded your expectations. We will be looking forward to your next visit! Thank you for your recommendation. More 

Atlanta, Georgia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I thought we'd stay here for our anniversary. Not a good choice at All!!! They not only did not have a room for us to stay in (as previously reserved), but they ended up putting us in a triangle shaped room that was as tiny as a corner closet...with a view of the building next door in... More 

Helpful?
2 Thank Audrina T
Ebrahima M, Director of Operations at JW Marriott Atlanta Buckhead, responded to this review

Thank you for planning your Anniversary celebration at the JW Marriott Atlanta. I am so very sorry to learn of your disappointment in receiving your requested room type. While we strive to ensure we honor as many of the specific room requests as we can (especially for a special occasion) we can't always determine if that room type will be... More 

new bern, nc
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second time I've stayed here, the room and bathroom are very nice, I had an amazing view of downtown Atlanta. The staff were all very helpful and friendly, and it's a great location. Houstons across the street is a super restraurant, it is attached by a series of hallways to Lenox Square mall.

Helpful?
1 Thank jtfnewbern
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