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Mandarin Oriental, Atlanta

#1 of 190 Hotels in Atlanta
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3376 Peachtree Rd, Atlanta, GA 30326
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Mandarin Oriental, Atlanta
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Mandarin Oriental, Atlanta
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541 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Mandarin Oriental, Atlanta
See the most recent reviews
Cullman, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2012

The Mandarin Oriental-Atlanta is by far the nicest hotel I've ever stayed at. My wife and I stayed for a trip to celebrate her 30th birthday. The staff is incredibly friendly and more than willing to help with any need you may have. The only things that shocked me were the fact that Wifi is an extra charge and they... More 

Was this review helpful? Yes 1
MOATL-Social, General Manager at Mandarin Oriental, Atlanta, responded to this review

It was indeed our pleasure to be able to share in your wife's birthday celebration and to know that we were successful in making it extra special. Your comments regarding our colleagues and especially our driver will be posted on our employee bulletin board for all to enjoy. Again, thank you for your review and another "Happy Birthday" to your... More 

Bonaire, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2012

My wife and I stayed at the Mandarin Oriental for our 10th anniversary. We have worked and managed luxury hotels for many years, but this hotel is simply a treat and in my opinion is far above other luxury brands. The rooms were very spacious (we stayed at the Terrace King Room), pure comfort wherever you look. The beds are... More 

Was this review helpful? Yes
MOATL-Social, General Manager at Mandarin Oriental, Atlanta, responded to this review

Your great review of your recent visit with us is definitely our "treat". It means so much to all of us to know that we made a special occasion even more special and your comments are very much appreciated by all of us at Mandarin Oriental, Atlanta. I hope you will return soon and often and be sure to make... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 3, 2012

Beds are very comfortable. Best feature of the room is the plasma TV that is built into the wall and behind a picture frame. A remote control moves the picture out of the way uncovering the TV. There was a smaller LCD TV in bathroom next to the bathtub. House keeping was very good. There's an electronic button next to... More 

Was this review helpful? Yes
MOATL-Social, General Manager at Mandarin Oriental, Atlanta, responded to this review

We are very pleased to know that you enjoyed your recent visit to Mandarin Oriental, Atlanta and we are looking forward to welcoming you back in the future. Thank you for sharing your comments. Sincerely, Robert Lowe, General Manager More 

Pelham, Alabama
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 1, 2012

This place is absolutely incredible, from the moment my girlfriend and I pulled in, until the moment we checked out the service was fantastic. The staff was by far some of the nicest that we had in our many travels. We booked this hotel for our anniversary and we were both excited about our first luxury stay at a hotel.... More 

Was this review helpful? Yes
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review

I have just finished reading your review and cannot wait to forward it on to our colleagues. We all get so much pleasure and inspiration from reviews like yours that let us know that we made a special occasion ultra-special! Thank you for sharing your experience with TripAdvisor and we are looking forward to welcoming you and your girlfriend back... More 

NY, NY
Contributor
18 reviews 18 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 28, 2012

Spacious, clean and excptional amnenities including jacuzzi, tv in bathroom , and balcony. Everyone from Tessa at check in to the men at the entrance could not have been any kinder or offer anymore help! Would not even consider staying elsewhere in Buckhead! Just wish I had time for the Spa and pool!

Was this review helpful? Yes
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review

Great review and much appreciated! We are passing along your gracioius compliments of the staff to Tessa and the gentlemen on the front door. It always means so much when a guest extends compliments to our colleagues and we thank you very much. Please return soon and be sure to take time to enjoy our fabulous spa. Regards, Robert Lowe,... More 

north augusta,sc
2 reviews
5 of 5 stars Reviewed July 25, 2012

My wife and I recently spent a long weekend at the end of May at the Mandarin Oriental Atlanta to celebrate our 40th wedding anniversary we found every aspect to be above and beyond expectations. From the moment we met Tessa at the front desk to the efforts of Yasur, Bruce, and Jeffery ,everyone was supremely professional and did their... More 

Was this review helpful? Yes
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review

Upon reading your TripAdvisor review for your recent anniversary stay with us, I was especially delighted to know that we were so successful in making your anniversary extra special. We truly love being a part of our guests' special occasions and we hope to be able to be a part of more of your special occasions. We have shared your... More 

Pennsylvania
Top Contributor
75 reviews 75 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 21, 2012

I stayed at the Mandarin Oriental in the Buckhead section of Atlanta for two nights with my teenage twin boys. The service was impeccable. The valet was prompt and the front desk was very helpful. We don't eat meat or dairy and the front desk person recommended a great restaurant for us to have dinner that accommodated our diet. She... More 

Was this review helpful? Yes
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review

The staff and I have totally enjoyed reading your review for your recent visit to Mandarin Oriental, Atlanta with your twin sons. Thank you very much for shariing your experience with the TripAdvisor readers who, like us, rely so much on valuable feedback such as yours. Thank you very much and please return again soon. Robert Lowe, General Manager More 

NYC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2012

We stayed at the Mandarin Oriental back in February 2012 when it was still of the Rosewood Family. Overall things were great, but I have not returned since the change in ownership. I feel the Rosewood group exceeds than Mandarin Oriental, but I've never been to the MOs in Asia, which I am sure are the premier locations. My experience... More 

Was this review helpful? Yes 1
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review

Thank you for sharing your comments with TripAdvisor. I certainly understand that when change occurs, often it is followed by apprehension and in the case of a hotel, concerns about the impact on quality of service. I want to give you our total assurance and commitment that there is no need to be concerned but the ultimate proof will be... More 

Bermuda
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 11, 2012

Stayed at this hotel when it was the Mansion by Rosewood Hotels. The service was superb and the rooms were luxurious. The staff made you feel as though you were the most important person in the world. Location convenient to Lenox Square and shopping. I sincerely hope that Mandarin Oriental keeps up the high quality service.

Was this review helpful? Yes
Management response:

Thank you for your review based on your last visit to our hotel in August of 2011. I want to alleviate any concerns you may have and assure you that the quality of luxury and service that you rightfully expect from a luxury hotel are in no way compromised and have not changed since your last visit but have instead... More 

Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2012

We were very excited to stay at the highly rated Mandarin Oriental in Buckhead. The location is wonderful, close to the Marta, Lenox Square and many restaurants. We stayed here over the 4th of July so the hotel was convenient for watching the fireworks at Lenox Square and also getting to the start of the Peachtree Road Race. The hotel... More 

Was this review helpful? Yes 2
Management response:

Thank you very much for sharing your comments on our hotel with TripAdvisor. While I was delighted to read to positive ones, it was disturbing to learn about the less than positive comments. Please know that we will research the turndown issue and lobby reception comment so that we can correct them immediately. The turndown issue should not have occurred... More 

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