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Helen Hotel Bacau

Travelers' Choice award winner
DN11 / E574, Bacau 607305, Romania
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Helen Hotel Bacau
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35 Reviews from our TripAdvisor Community

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    22
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5
11
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10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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  • German first
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Grimsby, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Situated in quiet remote location Hotel Helen was far better than we had imagined, with beautiful gardens and excellent food. In fact there are several dining options inside or outside and a large choice of food. Our room was large and the bed comfortable with excellent facilities. Our room was at the front and yes there was some road noise... More 

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Balkans
Top Contributor
77 reviews 77 reviews
56 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed April 16, 2015

Classified as 4 stars. Its definitely not. Situated just outside Bacau, pretty much in the middle of nowhere. Stayed here recently for 3 nights whilst on business in Bacau County. Rooms are spacious with nice en-suite bathrooms. Nice toiletries, vanity and amenity kits provided as are the robes and slippers. Large comfortable bed with nice quality cotton bed linen. I... More 

Was this review helpful? Yes 1
HOTEL HELEN H, Manager at Helen Hotel Bacau, responded to this review

Dear Sir, Thank you for choosing our services. The location of our Hotel was chosen to be a relaxing and quiet area, with a beautiful view, ideal for holidays and also business travelling. We are pleased to hear you enjoyed our rooms and their fittings. Concerning the laundry, we can provide the service if it is required with 1 day... More 

Northeast Romania, Romania
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 23, 2015 via mobile

Pros: - nice location on Magura - good food - nice spa Cons: - old and rusty furniture - the doors on terrace not well isolated... All the wind is coming inside ... So it gets windy in the room... - stupid tv system - I was not able to operate it without the help of the stuff... The tv... More 

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HOTEL HELEN H, Manager at Helen Hotel Bacau, responded to this review

Dear Sir, Thank you for choosing our services. We are pleased you enjoyed the location, the food and the Spa Center. Concerning your observations, we can assure you that the staff is prepared to help you with the TV or other problem you may have. Also, the restaurant is outside the hotel because the hospitality unity offers a wide range... More 

Romania
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 6, 2015

Nice hotel, beautiful location, good restaurant. Negative sides: the hotel is not in Bacau, is in Magura - a village near Bacau. However, by car you will reach the city center in 15 minutes. The taxi is between 1.99 RON/km and 3 RON/km and you should ask at the beginning of the trip which is the cost of the trip... More 

Was this review helpful? Yes 1
HOTEL HELEN H, Manager at Helen Hotel Bacau, responded to this review

Dear Sir, Thank you for choosing our services. The Hotel is situated outside Bacau town, in a quiet area that offers a relaxing time to our clients. For the transport service, you can ask at reception for a taxi driver that will take you 1.99 RON/km. Best regards, Lupu Madalina - Hotel Manager More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 24, 2014

I choose To stay at this hotel And i made this decision only based on the reviews. I was Very dissapointed. The hotel is way too far from The city The taxi is expensive To come back. Rooms are also quit expensive and not so Clean. Food is ok but The services worth 3 stars. Not coming back.

Was this review helpful? Yes 1
HOTEL HELEN H, Manager at Helen Hotel Bacau, responded to this review

Dear madam, Thank you for choosing our services! The rewies that we got on tripadvisor are a real feedback of our services. The hotel is outside Bacau city in a relaxing area, so our clients will have a peaceful climate for their rest. For transport, you can ask at reception to call a cab for you, and the tax is... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 11, 2014

This hotel is a 10 minute relaxed ride away from the city center, even if peak hours... but this hotel is possibly the best choice to enjoy a city visit or a business meeting in nature environment with an Italian / Romanian styled restaurant in a building right next to it. Considering the general Romanian standards, this hotel offers true... More 

Was this review helpful? Yes 1
HOTEL HELEN H, Manager at Helen Hotel Bacau, responded to this review

Dear Sir / Madame, Thank you for choosing our services. We are pleased to hear that you had a great time in our location. We expect you again soon. Best regards, Lupu Madalina - Hotel Manager 0728.213.424 More 

Cotswolds
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2014

Came to Romania for a friends wedding and what a great surprise when we arrived at the hotel, clean, pleasant staff and great views, we arrived late and returned to the hotel in the small hours of the morning, we weren't disturbed, we had lunch a a dinner over the 3days and both meals were excellent in the garden restaurant,... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2014

Just returned from a three night stay at Helen Hotel it was so relaxing and peaceful. We ate in the restaurant lunch and dinner and it was excellent. We stayed in a suite which was large and with a wonderful bathroom. The bill for three nights and meals with drinks equated to one night in UK b & b. We... More 

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Rivergaro
Top Contributor
50 reviews 50 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 19, 2014

On our way to the. Danube Delta this was another stop. The hotel is new and looks like a Tirolean hotel on the hills overlooking the city of Bacau; the rooms are spacious and clean. We ate at the Restaurant outdoor and we have one of the best dinner of our trip!

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Dallas City, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

Excellent hotel. Staff was friendly and helpful. Restaurant was always good and waiters very nice. Hotel and grounds were beautiful. I enjoyed the waterfall that is located by the outdoor restaurant. Good choice!

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