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BEST WESTERN Manassas

2.5 of 5 8640 Mathis Ave., Manassas, VA 20110
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BEST WESTERN Manassas
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BEST WESTERN Manassas
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53 reviews from our community

Traveler rating
    14
    17
    15
    5
    2
See reviews for
18
13
7
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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miggy10468@gmail.com
1 review
5 of 5 stars Reviewed 1 week ago

Best service ever, excellent employees, great greeting style, make anybody feel like arriving home. Very professional and make you feel you need to stay again in the hotel. The breakfast area is better every time, suggestions are heard and put into practice, it is good to be heard, because at the end, we are the customers.

Review collected in partnership with Best Western

Was this review helpful? Yes
Hilton, New York
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 20, 2014

Mildew odor and one uncomfortable bed in the first room. Hotel is dated. If you have allergies stay at a newer hotel. Brekfast was good. The staff was helpful. We were given a better room after we complained.

Review collected in partnership with Best Western

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Dear Sir or Madam Traveler, I am sincerely sorry that we did not exceed your expectations on your stay with us. We are constantly striving to improve the services we provide our guests. I assure you we are in the process of updating our property, building and services to be able to provide our guests with a great experience. Thank... More 

Boise, Idaho
Top Contributor
121 reviews 121 reviews
56 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 14, 2014

I especially appreciated the breakfast service - spacious restaurant, real plates, and the morning server immediately brewed a pot of decaf coffee when I asked for it. Rooms and desk service - nothing extra but no complaints. Outdoor corridors, so need to go outside for room and lobby access.

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Although we at Best Western appreciate your time and review, this review is not for our location here at the Best Western Manassas. Perhaps you might revisit and rewrite your review for the appropriate location. Thank you for your time and effort! Best Western appreciates your business and we all look forward to serving you in the future. Sincerely, Daxa... More 

Fishersville, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2014

I had to stay at this hotel on business. It looked a bit dumpy from the outside, but the room was the cleanest I have ever encountered. Price of room is good and breakfast is a plus! The front desk was very helpful and even let me have an extended checkout due to my job interview being at 3:00 in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Donna, Thank you for taking the time to review our hotel. We appreciate your time and business. I am glad to hear that our staff was accommodating to your needs and can assure you that our hotel is currently in the process of many renovations to improve the appearance and services we provide our guests. Our hope is that you... More 

Renovo, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 24, 2014

The room was very dark and dusty. I found it very hard to breath by morning. The morning front desk and breakfast attendant were wonderful. Very friendly and helpful. Getting on 66 was easy enough but I don't think I will stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
daxa P, Manager at BEST WESTERN Manassas, responded to this review

I apologize for your experience with our hotel. Please be assured that we are currently undergoing renovations to update our decor and the services we provide our guests. Hopefully, you will stay with us again and give us the opportunity to exceed your expectations. Please do not hesitate to call me with any questions or concerns at 703-368-7070. Thank You,... More 

Reading, PA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

I come down from Pennsylvania every other week for work, and I always stay here. The rooms are always clean, the ownership does anything and everything for me. Breakfast every morning. This is my home away from home!

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

It is heartening to hear when we have made a guest feel at home. Thank you for taking the time to give us a review. Your time and business are important to us. We hope to welcome you back soon! If you ever need anything, do not hesitate to ask. You can call me at 703-368-7070. Sincerely, Daxa Patel General... More 

Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed August 21, 2014

Average hotel for the price range but excellent staff...friendly and helpful. Room comfortable and well-priced. We wanted hotel outside beltway to avoid traffic on arrival and departure. This one a good choice.

Review collected in partnership with Best Western

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

Thank you for taking the time to let us know how you feel about your stay with us. Your input is valuable and will help us make The Best Western Manassas experience better for you in the future. We hope you will stay with us again in the future! Sincerely, Daxa Patel General Manager More 

Baldwinsville, New York
1 review
2 of 5 stars Reviewed August 20, 2014

The room was fine, except for sight of one roach on the ceiling, I saw that one! My girlfriend saw one on the floor!! All the staff were pleasant to us the whole weekend, till we checked out, the desk person didn't seem to concerned about the roaches that I just told her about!!!!! I've stayed at Best Western in... More 

Was this review helpful? Yes
daxa P, General Manager at BEST WESTERN Manassas, responded to this review

I apologize for your unpleasant experience with our hotel. Thank you for bringing your concerns to my attention. I will personally have my staff double check for any insect activity and have any treated immediately. As for the individual you informed about the problem, I will ensure they are retrained on the proper procedures for reporting such issues. Thank you... More 

1 review
3 of 5 stars Reviewed August 10, 2014

Easy to find, clean enough. Not the best breakfast, but we found enough. Oddly, room cleaned except they forgot to make up the beds. Was a adequate hotel for our trip through the area. Would stay again if I needed an overnight location. Front desk staff was very helpful and accommodating.

Was this review helpful? Yes
daxa P, Manager at BEST WESTERN Manassas, responded to this review

Thank you for taking the time to give us a review. Your feedback is important to us. First, I would like to apologize for not exceeding your expectations. I can assure you that we are currently in the process of expanding our breakfast, opening a newly renovated breakfast room, and updating our facility. Hopefully, you will stay with us again,... More 

Stuarts Draft, United States
2 reviews
5 of 5 stars Reviewed July 23, 2014

I would / will highly recommend. We would not hesitate to stay again when our travels puts in that area. Lost of stores and restaurants to go to that are only a few miles from the hotel. This survey states there has to be 200 characters minimum. I can makes my statement in less words / characters.

Review collected in partnership with Best Western

Was this review helpful? Yes
daxa P, Manager at BEST WESTERN Manassas, responded to this review

Robert, I am pleased that you enjoyed your stay with us. Thank you for taking the time to give us a review. It is just as important to hear what we are doing right to make your stay comfortable. We look forward to seeing you again. Sincerely, Daxa Patel Manager More 

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Additional Information about BEST WESTERN Manassas

Address: 8640 Mathis Ave., Manassas, VA 20110
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Manassas 2.5*
Number of rooms: 60
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Also Known As:
Manassas Best Western

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