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All 19 Manassas hotels

Holiday Inn Express & Suites Manassas

2.5 of 5 Hotel   |   10810 Battleview Pkwy, Manassas, VA 20109 (Formerly Country Inn & Suites Manassas)
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84%
Ranked #8 of 19 hotels in Manassas
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Erin B New York City, New York
  • Overview
  • Reviews (71)
  • Photos (37)
  • Amenities
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  • Room tips (19)
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71 people have reviewed this hotel

Traveler rating
    41
    19
    4
    3
    4
See reviews for
22
16
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • German first
  • Portuguese first
  • Russian first
  • Any
English first
New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a basic, comfortable hotel. Ended up here because of problems with a reservation at a nearby hotel. Lobby was clean and recently renovated. Room was very standard. Beds were not particularly comfortable or uncomfortable. AC worked well. TV was large. Bathroom was standard. There were some odd painted streaks on our ceiling. Looks like some work had been... More

Was this review helpful? Yes
Sanford, North Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

we love your suites we enjoy it every year, they are enjoyable to us that is why we stay at holiday inn express & suites, the rooms are clean you'all have all the things we need in the room, iron, iron board, hair dryer, air conditioning, two tv in a suites, I love that, micro, coffee maker, small sink, a... More

Was this review helpful? Yes
College Park, Maryland
1 review
3 of 5 stars Reviewed 4 weeks ago

We had encountered an issue during our stay and Keni was ALL over it!!! He did everything within his power to get the issue resolved as quickly as possible. He was very apologetic and assured us that we would be taken care of and we were. It's real refreshing to know that great customer service is still a priority in... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Manassas, responded to this review

Dear Mariella C, Thank you for writing a detailed review of your experience. It makes us happy to read that after some initial issues, these were all sorted out and addressed accordingly for a pleasurable stay. We take delight in reading that our team members have shown their initiatives to make your stay pleasant. I will definitely share your message... More

Atlanta, Georgia
1 review
3 of 5 stars Reviewed June 20, 2014

I was recently in Northern Va to attend a high school graduation and opted to stay at Holiday Inn Express on Battleview Parkway because I had done so in the past because the accomodations at the time were nice and the front desk staff was friendly. Unfortunately this stay would have been a complete nightmare and disaster as it relates... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello Ms. Monica H, Thank you for sharing your recent experience at the Holiday Inn Express & Suites Manassas. We value your opinion and I am sorry for the inconveniences you encountered and I hope that the rest of your experience was satisfactory despite of the issues you encountered. I would also like to thank you for recognizing Kenneth's exemplary... More

Hartford, Connecticut
1 review
5 of 5 stars Reviewed June 20, 2014

I travel a lot for work and have stayed at more hotels than I can count but I have to say that Jessica is one of the best Front Desk representatives I have ever had. She was so kind and polite, check-in was quick and painless and she upgraded me to a suite. When I came back a half hour... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello KFJ915, It is a reward to hear that your recent experience at the Holiday Inn Express & Suties was satisfactory. I would like to thank you for recognizing the great service my team have provided, especially Jessica, during your recent visit with us. My team and I look forward to be at your service again in the future. Best... More

New Albany, Ohio, United States
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 12, 2014

I was terrible disappointed in this hotel. Let me share why: 1) Room smelled like cigarette smoke 2) Our room air conditioner unit was loud and broke in the middle of the night. The room became so hot we transfered rooms to sleep but were told we would have to travel between rooms (3rd and 2nd floor) because the "new"... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello Brian O, Thank you for sharing your comments from your recent stay at the Holiday Inn Express & Suites Manassas. We value your opinion and appreciate your business. My deepest apology if we fell short on your expectations and would like to inform you that your concerns have been addressed. Thank you, Vanessa McManus More

Manassas, Virginia
1 review
5 of 5 stars Reviewed June 9, 2014

Kudos to Keni and Jessica for prompt service, and quick response in attending to the issue we had. customer service was excellent. Parking was good. I would stay here again and advise others to stay here. Rose

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Thank you for sharing your recent experience at the Holiday Inn Express & Suites Manassas and for recognizing Ken and Jessica's excellent service during your visit. It is the greatest reward for me and my team to know we have provided you with excellent and comfortable experience. The Holiday Inn Express & Suites Manassas team looks forward to be at... More

1 review
5 of 5 stars Reviewed May 28, 2014 via mobile

I had the pleasure of being helped by Keni from the Front Desk, and by far it was the best customer service I received from ANY hotel. I arrived and he was so pleasant to help me upgrade to a suite. He made sure if I had any questions, that he was able to help. When I got to the... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello Freddie R, Thank you for sharing your recent experience at the Holiday Inn Express & Suites Manassas. It is an honor to have served you and thank you for recognizing my team's awesome service especially Keni. Your satisfaction is our reward. He hope to be at your service again in the future. Sincerely, More

2 reviews
5 of 5 stars Reviewed May 21, 2014 via mobile

Best customer service I've had in a long time! There was a slight mixup with my confirmation. I made a two room reservation at ihg.com and one of the rooms ended up with a confirmation at the Holiday Inn and the other here at the Express. We came here not knowing the mixup. Judith at the front desk was unbelievably... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello Mr. Kevin G, It is a pleasure to hear that your experience at the Holiday Inn Express & Suites Manassas was at its best. Knowing that we have provided you, our gold member, with a comfortable stay is rewarding to us. Thank you for recognizing Judith's exceptional service. My team and I looks forward to your next visit. Sincerely, More

Troisdorf, Germany
2 reviews
5 of 5 stars Reviewed April 1, 2014

We stayed in this hotel during our vacation twice. We did a tour from Florida through Virigina and stayed in a lot of hotels, but this was the nicest of this category. We visited Masassas battlefield, then we chose this hotel. We had an extraordinary warm welcome at the reception by Ruth (very nice and helpful) and got a really... More

Was this review helpful? Yes
Vanessa M, General Manager at Holiday Inn Express & Suites Manassas, responded to this review

Hello Kerstin R, Thank you for your comments and for recognizing Holiday Inn Express & Suites Manassas to be the "nicest hotel during your vacation tour" in the US and also for mentioning the great service my staff has provided during your visits especially Ruth's warm welcoming during both occassion of your visit to the area. It's an honor to... More

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Additional Information about Holiday Inn Express & Suites Manassas

Address: 10810 Battleview Pkwy, Manassas, VA 20109 (Formerly Country Inn & Suites Manassas)
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Manassas 2.5*
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Also Known As:
Holiday Inn Express And Suites Manassas
Holiday Inn Express & Suites Manassas Hotel Manassas
Country Inn Manassas
Manassas Country Inn

37 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#3 Romantic Hotel in Manassas #5 Family Hotel in Manassas #9 Business Hotel in Manassas
Hotel Class
Number of rooms
75

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