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All 17 St. Paul's Bay hotels

Hotel Santana

4.0 of 5 Hotel   |   Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Ranked #4 of 17 hotels in St. Paul's Bay
A recent review
3 of 5 stars reviewed 4 days ago
Andy491 UK
  • Overview
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664 people have reviewed this hotel

Traveler rating
    102
    244
    193
    77
    48
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112
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

As said before parts of the hotel are a little tired, but overall it's a good hotel for the price. Front desk staff I found to be efficient, didn't take long to sort out a room for me. Nice enough room but a shockingly tiny balcony. I asked for a different room, and was told they could do it the... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Andy 491, Thank you for taking the time to review our hotel on TripAdvisor and for your favourable comments concerning our staff. I regret to note that the first room allocated to you did not meet your expectations and apologize for any inconvenience you experienced. I also note that you will return to the Santana and promise you my... More

Island of Malta, Malta
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The information given is partly incorrect since although the room is airconditioned, the air conditioning does not work at certain times. For example it stops working between 7.30am till 3pm. In summer, the room gets very hot and the fan that starts working instead of the air conditioning is not sufficient to cool the room down. Room service is good... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your most favourable comments concerning the room service, the cleaning and the staff. I will share your other comments with my colleagues on the management team in view of improving our product and services. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing Manager Hotel Santana More

Travelers are raving about these St. Paul's Bay hotels

Bradford, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just enjoyed two weeks stay at the Santana Hotel, We stayed in a superior room on the 3rd floor, The room was a good size over looking the front of the hotel with a balcony to the front and side of the room, we found the staff were very professional and always polite. We stayed half board and... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor, for sharing your experience at Hotel Santana and for your mist favourable comments. I am pleased to note that you will be returning to Malta and to our hotel in the near future and promise you our availability to assist you with any future bookings. In the meantime Best regards... More

Exmouth, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from Malta and stayed at this Hotel, we found the staff to be very helpful and nothing was too much trouble. We were booked into Room 326 which is situated at the rear of the hotel but found the balconies were very close together,the sink was very small and no bath just a shower.I asked if I could... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Colin H., Thank you for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel, for your most favourable comments and for recommending our hotel. I am pleased to note that you will be returning to our hotel and promise you our availability to assist you with any future bookings. In the meantime Best regards Carmen Carmen... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a similar experience to the "You've been WARNED” review. We arrived early around 11.00 and was told that we had to wait around until 2.00 so we had to leave our luggage in a room which was not clean at all (see pictures). And then when it did come to 2.00, we was told that the room wasn't... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about your recent stay with us and take this opportunity to apologize for any inconvenience you allegedly experienced. However, may I point out that while we do try to accommodate clients who arrive at the hotel before check-in time, our official check-in... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just enjoyed two weeks stay at the Santana hotel and have to say that the level of service is top grade, the staff were all very professional nothing was too much trouble for them. All the food was nicely presented and very tasty,with a large choice of new food every day. The hotel decor is not ultra-modern and... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Ged, Thank you for reviewing our hotel on TripAdvisor and for your most favourable comments about the service we offer, our staff, the food and the location of the hotel. I do hope that you will soon find the opportunity to return to Malta and to our hotel and promise you our availability to assist you with any future... More

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just back from another fab holiday in Malta and as always, feel exhilarated. After spending my first three years being brought up in Malta (my father being ex RAF) I've always held the Maltese people in high regard. They are the most friendly, hard working people I care to meet and it really upsets me when people use this site... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Clients, Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel and our staff. Indeed, our staff do their utmost for clients to have a good experience and, on our part, we are always striving to offer the best value for money. I do hope that you will soon have the opportunity... More

Derry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel we were moved here because of over booking by travel company , food good , pool lovely , rooms good but we moved back to other hotel purely because we were staying there meeting friends , only complaint about hotel is at night the entertainment is out the front along main road no were for kids and a... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for you favourable comments. I will share your comments concerning the entertainment with my colleagues on the management team in view of improving our product. In the meantime I hope that you will soon be able to return to Malta and to our hotel and promise you our availability... More

London, United Kingdom
Top Contributor
63 reviews 63 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

It's tough to know where to begin. We arrived at this hotel on Monday, midday, to spend 5 days exploring and enjoying Malta. As we arrived early at 1230, there was no room ready for us. The staff were not welcoming or helpful. Just no room until 2 - maybe. We should check back. So we asked if they could... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Jeremy H., Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about your recent stay with us and take this opportunity to apologize for any inconvenience you allegedly experienced. However, may I point out that whereas we do try to accommodate clients who arrive at the hotel before check-in time, our official... More

Barry, United Kingdom
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel staff charming and very helpful. Good facilities, roof pool, basement gym & pool, bar and restaurants, reading lounge, etc., Our room was very clean with a fridge, two balconies, and a good view. Maid service, new towels daily. Breakfast only average. Hotel in a very central location in Qawra, close to bus terminal, restaurants, pubs, shops, and sea, yet... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Michael S., Thank you for reviewing our hotel and for your most favourable comments. I am happy to note that you truly enjoyed your stay with us and hope that you will soon have the opportunity to retunr. Do let me know if you need assistance with any future booking. In the meantime Best regards Carmen Carmen Zammit Sales... More

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Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
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Number of rooms
200

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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