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Hotel Santana

Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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897 Reviews from our TripAdvisor Community

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Traveler rating
    175
    322
    247
    93
    60
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154
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (897)
  • Mar-May only
    (210)
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    (194)
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    (130)
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Petrosani, Romania
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

The hotel is good situated, near the bus terminal where you can get everywhere in Malta. The staff is friendly, polite and helps you whenever it is possible! The breakfast was ok and they also have an outside pool on the roof and an inside pool in the basement. Room's electricity comes on when key card is inserted into a... More 

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York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Until we complained........No double sheets for a double bed ! No mattress protector on bed ! (Not nice !! ) Slept with single sheets on bed for first 2 nights ! Went down at midnight to complain and was told they didn't have any double sheets ! Next day there were new sheets and mattress protector !

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Travelers are raving about these St. Paul's Bay hotels

Doncaster, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second visit to the Santana but this time for 2 weeks! The position of this hotel is superb! Hop on buses outside the door. Bus station down the road. Restaurants in abundance. Bars all around. Beaches. Shops. What more could you want? The hotel itself is clean, tidy and cool! The staff are so friendly and helpful.... More 

Was this review helpful? Yes 1
Farnham, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent two weeks at The Santana Hotel and had a wonderful time. The location is good with the bus station a few minutes away where you can get a bus to anywhere on the island. Our room was perfect very spacious and comfortable. we were on B & B basis and the breakfasts were very good with a variety... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
4 of 5 stars Reviewed 5 days ago NEW

first of all, the hotel is very very good situated, near the bus terminal where you can get everywhere in malta. the staff is very friendly, polite and helps you whenever it is possible!!! the breakfast was ok, the outside pool should be renewed, the inside pool is great. in total the stay in this hotel was ok and even... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing Hotel Santana on TripAdvisor and for your comments. I regret to note that you were disappointed with some aspects of your stay with you and apologize for the inconvenience you experienced, albeit for a short time. In the meantime I will also be sharing your review with our management team in view of ensuring... More 

Essex, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel a few times before. We stayed All Inclusive and the food in the restaurant is still very good. Lots of choices every breakfast, lunchtime and dinner. Staff very efficient. We stayed in a family suite on the 5th floor. Ample size, cleaned daily....shower and water pressure was TERRIBLE though. Staff working in the ground floor cafe/bar... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Denise C., Thank you for reviewing Hotel Santana on TripAdvisor, for your comments and, above all, for repeatedly choosing to visit Malta and stay at Hotel Santana. I will also be sharing your review with our management team in view of always seeking to improve our product and services. In the meantime I do hope that you will soon... More 

Leeds, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for one week in July. Good location close to bugibba bus terminus. Staff very friendly, room cleaned daily, with aircon, cooler, toiletries.food of good quality. Rooftop pool with sea view. Good value for money however No children's entertainment

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Billy V., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments concerning our hotel. We hope that you will soon find the opportunity to return to Malta and that you will again choose to stay at our hotel. In that case we promise you our availability to assist you with any future booking. Best regards Carmen... More 

Richhill
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We are just finishing our stay in the Santana and enjoyed our holiday. We were in room 201 which is a superior room . It is large with a sofa, fridge, balcony. The room was cleaned every day by Yorka who did a good job and a credit and chatted when passing. The breakfast was variety from fruit cocktail, yougart,... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing Hotel Santana on TripAdvisor and for your comments. Above all, thank you for your repeat custom to our hotel. We note with pleasure that you will be returning to Malta and to our hotel and promise you our assistance with any future booking. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

hotel great only a couple of issues firstly the air conditioning wasnt very good did not get room cold enough and i see there are alot of reviews with the same complaint so perhaps the air conditioning needs a serious look at and secondly the key card didnt work in the room and the maintenance man tried to fix it... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Mark T, Thank you for reviewing Hotel Santana on TripAdvisor and for your favourable comments concerning the room, cleanliness, the pool and our staff. I have also noted your disappointment with the air-condition and the key card and take this opportunity to apologize for any inconvenience you allegedly experienced. With regards to the air-condition, may I remark, especially for... More 

Ripon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So many concerns but generally good hotel and helpful friendly staff. Room's electicity comes on when key card is inserted into a box but there was a faulty connection so half of the time it wouldn't work. Room 503. When first guy came (reception /manager) he got it to work and then next time we tried it didn't work again,... More 

Was this review helpful? Yes 3
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, I have noted your review of our hotel on TripAdvisor. I am sharing this review with our management team in view of always ensuring that we improve our product and services. I note your comments concerning the faulty key card, the presence of insects in the room, the difficulty with obtaining a sunbed and the issue with the... More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Indoor pool(5)
  • Bus station(3)
Questions? Get answers from hotel staff and past guests. Ask a question

427 photos of this hotel

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Pool/beach area (29)
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Hotel & grounds (47)
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Room/suite (46)
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Dining (14)
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Bathroom (21)
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Amenities (9)
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Restaurants and Bars (29)
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Rooftop Pool (13)
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Standard Room (24)
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Suite (40)
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Superior Room (28)
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The Hotel (22)

Management photos: Courtesy of the property manager

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Dining (1)
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Pool/beach area (2)
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Hotel & grounds (1)
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Other (1)
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