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All 17 St. Paul's Bay hotels

Hotel Santana

4.0 of 5 Hotel   |   Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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56%
Ranked #4 of 17 hotels in St. Paul's Bay
A recent review
5 of 5 stars reviewed 1 week ago
Israel_David Jerusalem, Israel
  • Reviews (676)
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676 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Jerusalem, Israel
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is well located, 200 meters from the bus terminal. The rooms, lobby and dining hall are clean and well kept. The Hotel staff is (most of it) is friendly and helpful. We didn't spent the days in the hotel and yet enjoyed it much.

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Israel_David, Thank you for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel. We are happy to note that you truly enjoyed your recent stay with us and hope that you will soon be able to return. Best regards Carmen Carmen Zammit Sales and Marketing Manager Hotel Santana More

Richhill
Top Contributor
55 reviews 55 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

i am currently in the Santana Hotel and the room we were given has a very noisey baseon the bed. you could not breath but it sqeaks you thik it was about to collapase. We have reported this problem 3 times to reception without any action being taken. We were offered a room at the back of the hotel which... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on Tripadvisor. I regret to note that you are experiencing some difficulties at our hotel. Would you please contact our Front Office Manager as soon as possible so that we will look into the matter and provide a solution? Best regards Carmen Carmen Zammit Sales and Marketing Manager Hotel Santana More

Travelers are raving about these St. Paul's Bay hotels

Sunderland, United Kingdom
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have enjoyed staying at the Santana for many years,however when people ask where are we staying they starting to pull faces Witch upsets us.The hotel is in need of refurbishment please be carefully as you could loose your customers.Your staff are brilliant very helpfull a special mention to Annalise on reception.

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Les and Carole, Thank you for your repeat custom to the Santana and for reviewing our hotel on TripAdvisor. I regret to note that you were not entirely satisfied with your stay with us and take this opportunity to apologize for any inconvenience you experienced. With regards to refurbishment, for the benefit of those reading this review, allow me... More

Solihull
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is not a great hotel, it si however a good hotel. Clean quite and spacious. The room was good plenty of storage space and the bathroo was large. The hotel is situated in good location with bars and resturants within easy walk. Also the bus station is located nearby. Unfortuantley what does let this hotel down is the food.... More

Was this review helpful? Yes 5
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Alan 702, Many thanks for taking the time to review our hotel on TripAdvisor and for your favourable comments about the location of our hotel and the spacious and clean rooms. I regret to note that you were not entirely satisfied with the food. Of course, this is a matter of taste and we try our utmost to offer... More

Northumberland National Park, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the front of this hotel looks fine , top show, my brother and his family had a room at the front of the hotel which was fine, but our room at the back, OMG, death trap , we were six floors up and had a 13month old, the balcony was like a postage stamp , which faced derelict area and... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed with some aspects of your stay with us and apologize for any inconvenience you experienced while with us. At the same time I would kindly ask you to e-mail me on carmen.zammit@sunroutehotels.com with your dates of stay and the room number so... More

Bournemouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Don't get me wrong I like the Santana - I have stayed once before and, having lived in Malta for a while, I have visited the cafe and bar (which is closed at the moment) a few times, but I do want to bring up failings in my bathroom on this last trip (and I'm sure this will be replicated... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for taking the time to review our hotel on TripAdvisor and for your repeat custom to the hotel. I am sharing your comments with my colleagues on the management team in view of improving our product and services. In the meantime however, may I remark that bathrooms, including shower heads are cleaned daily by our housekeeping... More

Qawra, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thankfully, this is back on the menu at Santa and is excellent value for money and also you get a lovely full meal and the scampi is plentiful and beautifully cooked. We love it and go there quite often to eat as it is an excellent meal at the right price. The Staff are lovely there too and always helpful... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Tompammorton, Thank you for reviewing our hotel o TripAdvisor and for your most favourable comments about our product and our services. We will share your comments about our staff with them because this will encourage them in their constant endeavour to ensure that our guests are fully satisfied. Best regards Carmen Carmen Zammit Sales and Marketing Manager Hotel Santana More

Waterford, Waterford, Ireland
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I can pretty much back up the general comments of former guests at this hotel.My wife and i stayed here recently and even though the place could do with a complete overhaul it was a pleasant stay, The staff were great, the nights were quiet and the breakfast was bountiful and offered a great sellection. we didn't use the rooftop... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Glass designer, Thank you for reviewing our hotel on TripAdvisor and for your comments, in particular about our staff. We will communicate these comments with our staff as such comments will encourage them in their constant endeavor to ensure total guest satisfaction. I am pleased to note that you will return to the hotel and offer you our assistance... More

London
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a four star hotel but it's a bit shabby. I enjoyed my stay here though. I only had the breakfast which was fine (really good porridge though) pretty standard stuff. My room was OK and it was nice and quiet. It has a roof top pool which gets a nice breeze but I didn't spend much time up... More

Was this review helpful? Yes 3
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Reviewer, Thank you for reviewing our hotel on TripAdvisor and for your comments. I will be sharing your review with my colleagues on the management team in view of improving our product. In the meantime I am also pleased to note that you will be returning to Malta and to our hotel in the near future and offer you... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

weve just come back from the santana hotel, we love this hotel,its a bit tired, but clean,and excellent value for money,every person cannot do enough to help,polite,friendly and nothings to much trouble the foods very good,and theres always lots of choices,the santana is a very good place for everything,we would not go to any other hotel other than the santana,thankyou... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Reviewer, Many thanks for reviewing our hotel o TripAdvisor and for your most favourable comments about the cleanliness of our hotel, our polite and friendly staff and that we offer good value for money. I am happy to note that you will return to our hotel in the near future and take the opportunity to offer you our assistance... More

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Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Class
Number of rooms
200

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