We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 17 St. Paul's Bay hotels

Hotel Santana

4.0 of 5 Hotel   |   Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Hotel amenities
Save Saved
You added Hotel Santana to your Saves list
Hotel Santana
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
56%
Ranked #5 of 17 Hotels in St. Paul's Bay
A recent review
4 of 5 stars reviewed 1 week ago
Alyson F Grays Thurrock, null, United Kingdom
Write a Review

676 reviews from our community

Traveler rating
    102
    248
    198
    79
    49
See reviews for
114
353
52
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago

Not at all a four star hotel more like a one star hotel, rooms were very small, bed was uncomfortable, no duvet, no hot water on one of the days, one if the staff member was rude and usually the safe in the room is free I had to pay. Overall I would not stay there again.

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you reviewing our hotel on TripAdvisor. I regret to note that you were disappointed with your stay at our hotel. I would kindly ask you to e-mail me on carmen.zammit@sunroutehotels.com with your arrival details and your room number so that I would be able to investigate this matter and give you a full reply. In the meantime... More

Grays Thurrock, null, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hi we have just returned home after a week staying in the Hotel Santana. This was our first stay in this hotel and have to say it was a pleasure. After seeing a review earlier regarding a room where an iron mark was left on the floor I was surprised to find we had that very room. It did not... More

Was this review helpful? Yes
SunrouteSantana, Sales Executive at Hotel Santana, responded to this review

Dear Alyson F., Many thanks for reviewing our Hotel on TripAdvisor, for sharing your experience at Hotel Santana with other reviewers and for your favourable comments about the room, the breakfast, our staff, the pool area and the air-condition. Concerning the request for a non-smoking room, I regret that there was an ashtray in the room you were offered and... More

Scarborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from our Malta holiday, staying at the Santana Hotel. Not the first time we have stayed there, but after seeing some poor revues I thought it may have gone down, however I am pleased to say it is still a good hotel the rooms are clean and comfortable the food is better than many other so called 4... More

Was this review helpful? Yes 3
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for your repeat custom at Hotel Santana, for your review on TripAdvisor and for sharing your experience at our hotel. I will share this review with our management team in view of encouraging our staff who always do their utmost so that our guests are completely satisfied. Concerning the air-condition, please do bear in mind that... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We found the hotel very pleasant, The room was clean and we got upgraded to a suite for a small fee just because there was one vacant, which was quite roomy,The room was cleaned and fresh towels daily if required. Short walk to restaurants and bars.The A/C does need updating though.Staff very friendly and helpful. Would stay there again.

Was this review helpful? Yes
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor and for your most favourable comments about our staff, location and the cleanliness of the hotel. I am also happy to note that you will return to Malta and to Hotel Santana in the near future and promise you our assitance with any future booking. Concerning the air-condition, please do... More

Haifa, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in the hotel from Aug. 29 - Sep 2nd and hosted my family in 3 rooms, 2 regular and 1 suite. The hotel could be most reasonable considering its price and location. Breakfast was ok, hotel staff were very helpful and polite (one name to mention is James). The hotels rooms were clean. Wi-Fi was disconnecting and worked... More

Was this review helpful? Yes
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your favourable comments concerning the location of the hotel, the breakfast, the staff, cleanliness and the price. Concerning the Wi-Fi and safe charges, these are standard charges in most 4-Star hotels in Malta. With regards to the air-condition, our public areas are fully air-conditioned at all times while... More

Lincolnshire, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

The bedrooms are very run down. My room had mouldy blackout curtains, dirty stained carpets and pretty rank balcony. The AC was like having an asthmatic dog breathing out a bit of cold air into a 30 degree bedroom. It had no impact and wasn't anywhere near enough to cool the room down. The ac temp is controlled by the... More

Was this review helpful? Yes
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about certain aspects of your stay with us and take this opportunity to apologize for any inconvenience experienced. At the same time, for the benefit of other reviewers, may I remark that rooms are cleaned every day and that if a client... More

UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

As said before parts of the hotel are a little tired, but overall it's a good hotel for the price. Front desk staff I found to be efficient, didn't take long to sort out a room for me. Nice enough room but a shockingly tiny balcony. I asked for a different room, and was told they could do it the... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Andy 491, Thank you for taking the time to review our hotel on TripAdvisor and for your favourable comments concerning our staff. I regret to note that the first room allocated to you did not meet your expectations and apologize for any inconvenience you experienced. I also note that you will return to the Santana and promise you my... More

Island of Malta, Malta
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The information given is partly incorrect since although the room is airconditioned, the air conditioning does not work at certain times. For example it stops working between 7.30am till 3pm. In summer, the room gets very hot and the fan that starts working instead of the air conditioning is not sufficient to cool the room down. Room service is good... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your most favourable comments concerning the room service, the cleaning and the staff. I will share your other comments with my colleagues on the management team in view of improving our product and services. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing Manager Hotel Santana More

Bradford, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just enjoyed two weeks stay at the Santana Hotel, We stayed in a superior room on the 3rd floor, The room was a good size over looking the front of the hotel with a balcony to the front and side of the room, we found the staff were very professional and always polite. We stayed half board and... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor, for sharing your experience at Hotel Santana and for your mist favourable comments. I am pleased to note that you will be returning to Malta and to our hotel in the near future and promise you our availability to assist you with any future bookings. In the meantime Best regards... More

Exmouth, England, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from Malta and stayed at this Hotel, we found the staff to be very helpful and nothing was too much trouble. We were booked into Room 326 which is situated at the rear of the hotel but found the balconies were very close together,the sink was very small and no bath just a shower.I asked if I could... More

Was this review helpful? Yes 5
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Colin H., Thank you for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel, for your most favourable comments and for recommending our hotel. I am pleased to note that you will be returning to our hotel and promise you our availability to assist you with any future bookings. In the meantime Best regards Carmen Carmen... More

Owners: What's your side of the story?
If you own or manage Hotel Santana, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Santana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, HotelTravel.com, Tingo, Priceline, HostelWorld, HostelBookers, Odigeo, Hotel.de, Otel and Venere so you can book your Hotel Santana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

209 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (205)
Viewed
Pool/beach area (21)
Viewed
Hotel & grounds (36)
Viewed
Dining (7)
Viewed
View from room (22)
Viewed
Room/suite (25)
Viewed
Bathroom (11)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in St. Paul's Bay with
any amenities