We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Santana

4.0 of 5
Hotel website
Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Best prices for your stay
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Santana
View Map
Add Photo Write a Review

1,045 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Cranbrook, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the first day of a three week stay we were told of the on going tefurb and new building work which is not a problem for us as we have visited Santana on many many occasions but this time after just one day we are wondering if we should have used another hotel we stayed loyal to the... More 

Helpful?
7 Thank nigel1946
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest Thank you for your review. We have taken note of your comments and we are glad that everything has been resolved after you have spoken to our Front Office Team. Best regards, Sales Team Hotel Santana More 

Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good location handy for bus station to rest of island. Load of good restaurants nearby. Had B&B and food basic but good quality. Staff friendly. Pool on roof not easy to access if you have poor mobility but sum terrace relaxing if you can get a sunbed.

Helpful?
Thank aderonall
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest We would like to thank you for your comments about your recent stay with us. It is a pleasure to note that our location, staff and facilities were to your satisfaction and made you holiday a successful one. We look forward to welcoming you back in the near future Best regards, Sales Team Hotel Santana More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

It couldn't have been worse. Building work going on with with unimaginable noise . Hotel staff completely unhelpful. Was never informed about this when holiday was booked. Whole holiday totally ruined. We arrived on January 2nd and building work started on the 4th. From 7 o'clock in the morning till 5pm. Drilling constantly and the floor we were on vibrating... More 

Helpful?
4 Thank Valeriesophie
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest We have reviewed your comments regarding your stay with us and we would like to apologise for the disturbance encountered. On our part, we had notified all business partners prior to the commencement of our refurbishment programme ( additional rooms new bathrooms / showers in most rooms, a new air conditioning system, as well as a new landscape... More 

Travelers are raving about these St. Paul's Bay hotels

Marsascala, Malta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I must say that our stay at Santana hotel was a very pleasant one! Hotel room was great, equipped with everything you need.. ! Service was also excellent! The food at the buffet dinner was delicious! Would highly recommend and will surely revisit! Thanks!

Helpful?
1 Thank pamcoh
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest We are so delighted to read that your experience at our hotel has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction. Thank you so much for your feedback and we look forward to welcoming you back in the near future Best regards,... More 

King's Lynn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

we arrived at 20.40 only to be told restaurant is shut but we complained as we where all inc got a cheese sandwhich having been traveling since 06 00 that day food was not good had chicken on one accasion that was pink inside massive building works at the rear should have been entertainment every night what a joke the... More 

Helpful?
2 Thank G7704HHdavid
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest Firstly, allow us to show our appreciation for making the time to share your most recent experience at our hotel We are sorry that your stay with us was disappointing and note has been taken of your comments. Your feedback is much appreciated as this assists us in continually improve on the services and facilities we have to... More 

Southend-on-Sea, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Building site starts work at 6am with drilling and concrete breaking starting about 8am, intolerable noise, can't get a move to another room as there's a waiting list for guest to be moved. If your coming request a room at the front. Everything else in hotel is average, entertainment non existent

Helpful?
2 Thank Eddie C
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest We would like to thank you for your review regarding your stay with us. We are currently undergoing a refurbishment programme which includes additional rooms new bathrooms / showers in most rooms, a new air conditioning system, as well as a new landscape garden. The works are being carried out with the minimum possible disturbance to all our... More 

ireland
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed January 1, 2016

Very poor hotel for a 4 star. Breakfast very bland and poor quality offering. Rooms not up to 4 star standards. Beds old and battered, paint flaking off walls, carpets and curtains dirty. Need to ask continuously for wifi vouchers, you get cut off every time you log out

Helpful?
5 Thank loopyloo76
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest We do regret to note that you found cause to complain about your recent stay with us. I would like to kindly ask you send me an email with your room number on telma.guerreiro@sunroutehotels.com. This would enable me to check with our teams the issues concerning your room. I do apologise for not making your stay a memorable... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2015

The hotel is great the food was fantastic with a mix of different cuisines, our room was a good size and the balcony was a nice for sitting on while the sun was setting and for watching a thunder storm come in from the sea one night. The two swimming pools here were very good size and quiet ever time... More 

Helpful?
1 Thank Richard B
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest Firstly we would like to thank you for posting your feedback about your stay at Hotel Santana. We are thrilled to hear that you enjoyed our facilities and we hope to have the opportunity to welcome you back in the near future Best regards, Sales Team Hotel Santana More 

Milton Keynes, UK
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 30, 2015

The Santana Hotel is pleasant enough but our stay was marred by the significant construction works that are being carried out at the rear of the hotel. We were not made aware of this prior to arrival and I'd recommend checking on the works status before making a booking. On arrival I expressed my concerns but was advised that work... More 

Helpful?
1 Thank SuppersReady
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest Thank you for taking the time to express your feedback regarding your stay at our hotel. I regret to note that there were certain aspects of your stay which disappointed you. Your review is being discussed with our management team in order to improve our product and services. We are currently undergoing a refurbishment programme to enhance our... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed December 24, 2015

We stayed here end of November beginning of December 2015. Nice spacious room at front of hotel with a large balcony which caught the sun. Room was cleaned everyday and we had tea and coffee facilities to and a small fridge. There was a problem with the shower as water went on the floor, but we managed to get round... More 

Helpful?
Thank Jeremy W
Sunroute Hotels M, Sales Team at Hotel Santana, responded to this review

Dear guest Allow us to thank you for your feedback which is very much appreciated and has certainly warranted our sincere attention in order to fully address the issues you felt necessary to highlight. Guests' comments are always taken into deep consideration as it helps us improve our services. We are pleased to note that you enjoyed our facilities and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

468 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (298)
Viewed
Room/suite (52)
Viewed
Pool/beach area (29)
Viewed
Hotel & grounds (49)
Viewed
Dining (14)
Viewed
View from room (29)
Viewed
Family/play areas (1)
Viewed
Bathroom (23)
Viewed
Other (101)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (165)
Viewed
Amenities (9)
Viewed
Restaurants and Bars (29)
Viewed
Rooftop Pool (13)
Viewed
Standard Room (24)
Viewed
Suite (40)
Viewed
Superior Room (28)
Viewed
The Hotel (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near St. Paul's Bay
0.2 mi away
Dolmen Resort Hotel
Dolmen Resort Hotel
#1 of 16 in St. Paul's Bay
4.0 of 5 stars 2,087 reviews
0.2 mi away
db San Antonio Hotel + Spa
0.7 mi away
Topaz Hotel
Topaz Hotel
#15 of 16 in St. Paul's Bay
4.0 of 5 stars 902 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Qawra Palace Hotel
Qawra Palace Hotel
#6 of 16 in St. Paul's Bay
3.5 of 5 stars 1,870 reviews
0.2 mi away
Soreda Hotel
Soreda Hotel
#5 of 16 in Qawra
3.5 of 5 stars 1,497 reviews
0.1 mi away
Park Lane Aparthotel
Park Lane Aparthotel
#1 of 16 in Qawra
4.5 of 5 stars 684 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay