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Hotel Santana

4.0 of 5 Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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Hotel Santana
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734 reviews from our community

Traveler rating
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    269
    208
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    54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Inside Swimming Pool & Jacuzzi very cold. Sauna need to pay Euro4 / 45mins. You need to go reception and tell them I want 45mins. They switch the sauna on and you go downstairs, The sauna need 30mins to start getting a bit hot, The first ever cold sauna I saw in my life. Worst Sauna ever. No Kettle in... More 

Was this review helpful? Yes
Bali, Indonesia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed here, there is no way this is a 3/4 * hotel. To top it off I left 3 jackets in the wardrobe as the day I checked out it was sunny and some 12 hrs later when I realized, I had a hard time locating them. They were found some 24hrs later. I then realized I had also left... More 

Was this review helpful? Yes 1
edinburgh
1 review
5 of 5 stars Reviewed 1 week ago

Just back from spending Xmas and the new year at The Santana great time as usual lovely room at the front of the hotel as requested chambermaid gave us excellent service everyday front staff very helpful and pleasant as usual restuarant staff very attentive as ever food good choices good location to get around if you want to go by... More 

Was this review helpful? Yes
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Mayaedinburgh, Many thanks for your repeat custom to Malta and to Hotel Santana and for sharing your experience at our hotel on TripAdvisor. We appreciate your most favourable comments about our hotel and our staff and will also share the review with our staff and with Paul Tanti as a source of encouragement for them. We look forward to... More 

New Quay,West wales
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Last year we holidayed in Gozo and as a result of that holiday we were invited to a family wedding in Malta, not being sure if we were going to attend we did not make any plans, but as time progressed we talked and talked about it and decided to go, not only because we did not want to disappoint,... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your most favourable comments about our hotel and our staff. I hope that you will soon have the opportunity of returning to Malta and to our hotel and promise you our availability to assist you with any future... More 

spain
Top Contributor
204 reviews 204 reviews
100 hotel reviews
438 helpful votes 438 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for five days over new year and overall thought it had the potential to be a good hotel. However the rooms need a thorough refit, we complained about the first room we were offered as the beds were soooo low, but they were all the same so their only solution was to put two mattresses on each one!... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Eileen J., Many thanks for reviewing our hotel on TripAdvisor. I will share your comments with our management team in view of improving our product and services. I also take this opportunity to apologize for any inconvenience you encountered while staying at our hotel. In the meantime, for the benefit of those reading this review, may I point out... More 

limnos greece
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel to spend a week during winter.The room was nice ,the bathroom newly innovated.The food at the main restaurant was tasty ,the breakfast had everything that is included in a breakfast.The main bar had everything you need during the rest of the day.We did not have the chance to eat in the pizzeria though because of the celebration... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Rita-Bibi, Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel and our staff. We hope that you will soon have the opportunity to return to Malta and to our hotel in the near future and promise you our availability to assist you with any future booking. In the meantime Best regards... More 

St. Paul's Bay, Malta
Top Contributor
51 reviews 51 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was professional and friendly.Room was a superior room which was excellent,comfortable beds and had a separate lounge with kitchenette. We were all inclusive and did not pay for bottle water which another so called4 star did. Lovely big balcony with views . Drinks and bar staff were brilliant, the girls in the bar work extremely hard but still... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Happy New Year! Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel and our staff. With regards to the Wi-Fi, currently we offer All Inclusive clients free Wi-Fi in a hot spot in the lobby area. Nevertheless, I will share your review with our management team as we are currently... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always despair when I read bad reviews about the Santana. It is fantastic value for money, the staff are incredibly hard working, and we always get a very warm welcome. We are looking forward to this Saturday when we arrive for yet another visit to this excellent hotel.

Was this review helpful? Yes
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Kevin J., Happy New Year! Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel. We also thank you for your repeat custom to Hotel Santana and look forward to your forthcoming visit. As always, we promise you our availability to assist you with your bookings. Best regards Carmen Carmen Zammit Sales... More 

Haifa, Israel
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is clean and welcoming. Good breakfast, including cook to order eggs option. The parking lot in the front of the hotel is a huge advantage for those who like to rent a car. a local rental company is also recommended, right next to the hotel.

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Rami M., Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel. We do hope that you will soon have the opportunity to return to Malta and to our hotel and we promise you our availability to assist you with any future bookings. Best regards Carmen More 

Chelmsford, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We decided to have a winter break and originally booked the Sunflower Hotel which is the sister hotel to the Santana. Due to refurbishment of the Sunflower we were offered the Santana which was 4* and not 3*. We were glad that this happened after finding where the Sunflower was located. Travelled with Easyjet with no problems. Arrived at the... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Happy New Year! Thank you for reviewing our hotel on TripAdvisor and for your comments, particularly about our staff. Concerning lunches and dinners at our hotel kindly note that prices do not include beverages, unless one opts for the All inclusive package. I do hope that you will soon have the opportunity to return to Malta. Do contact... More 

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Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 200
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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