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All 17 St. Paul's Bay hotels

Hotel Santana

4.0 of 5 Hotel   |   Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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Ranked #4 of 17 hotels in St. Paul's Bay
A recent review
4 of 5 stars reviewed yesterday
dallas s Bradford, United Kingdom
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654 people have reviewed this hotel

Traveler rating
    100
    244
    189
    73
    48
See reviews for
109
343
49
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Bradford, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

We have just enjoyed two weeks stay at the Santana Hotel, We stayed in a superior room on the 3rd floor, The room was a good size over looking the front of the hotel with a balcony to the front and side of the room, we found the staff were very professional and always polite. We stayed half board and... More

Was this review helpful? Yes
Exmouth, England, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just returned from Malta and stayed at this Hotel, we found the staff to be very helpful and nothing was too much trouble. We were booked into Room 326 which is situated at the rear of the hotel but found the balconies were very close together,the sink was very small and no bath just a shower.I asked if I could... More

Was this review helpful? Yes
London, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

I had a similar experience to the "You've been WARNED” review. We arrived early around 11.00 and was told that we had to wait around until 2.00 so we had to leave our luggage in a room which was not clean at all (see pictures). And then when it did come to 2.00, we was told that the room wasn't... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have just enjoyed two weeks stay at the Santana hotel and have to say that the level of service is top grade, the staff were all very professional nothing was too much trouble for them. All the food was nicely presented and very tasty,with a large choice of new food every day. The hotel decor is not ultra-modern and... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Ged, Thank you for reviewing our hotel on TripAdvisor and for your most favourable comments about the service we offer, our staff, the food and the location of the hotel. I do hope that you will soon find the opportunity to return to Malta and to our hotel and promise you our availability to assist you with any future... More

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from another fab holiday in Malta and as always, feel exhilarated. After spending my first three years being brought up in Malta (my father being ex RAF) I've always held the Maltese people in high regard. They are the most friendly, hard working people I care to meet and it really upsets me when people use this site... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Clients, Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel and our staff. Indeed, our staff do their utmost for clients to have a good experience and, on our part, we are always striving to offer the best value for money. I do hope that you will soon have the opportunity... More

Derry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel we were moved here because of over booking by travel company , food good , pool lovely , rooms good but we moved back to other hotel purely because we were staying there meeting friends , only complaint about hotel is at night the entertainment is out the front along main road no were for kids and a... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for you favourable comments. I will share your comments concerning the entertainment with my colleagues on the management team in view of improving our product. In the meantime I hope that you will soon be able to return to Malta and to our hotel and promise you our availability... More

London, United Kingdom
Top Contributor
59 reviews 59 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It's tough to know where to begin. We arrived at this hotel on Monday, midday, to spend 5 days exploring and enjoying Malta. As we arrived early at 1230, there was no room ready for us. The staff were not welcoming or helpful. Just no room until 2 - maybe. We should check back. So we asked if they could... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Jeremy H., Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about your recent stay with us and take this opportunity to apologize for any inconvenience you allegedly experienced. However, may I point out that whereas we do try to accommodate clients who arrive at the hotel before check-in time, our official... More

Barry, United Kingdom
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel staff charming and very helpful. Good facilities, roof pool, basement gym & pool, bar and restaurants, reading lounge, etc., Our room was very clean with a fridge, two balconies, and a good view. Maid service, new towels daily. Breakfast only average. Hotel in a very central location in Qawra, close to bus terminal, restaurants, pubs, shops, and sea, yet... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Michael S., Thank you for reviewing our hotel and for your most favourable comments. I am happy to note that you truly enjoyed your stay with us and hope that you will soon have the opportunity to retunr. Do let me know if you need assistance with any future booking. In the meantime Best regards Carmen Carmen Zammit Sales... More

Yorkshire
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well just back from a 14 night stay at the Santana, Reception staff was very friendly on arrival and was soon sorted and off to my room.When i got to the room it was very clean and well set out also a bottle of wine and a bowl of fruit,Nice touch i thought, Breakfast is still not great, plates on... More

Was this review helpful? Yes 4
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Pilot 044, Thank you for your repeat custom, for your detailed review of our Hotel on TripAdvisor, for your favourable comments about our hotel and our staff and for recommending our hotel. I will also share your review with my colleagues on the management team in view of continuing to improve our product and services. In the meantime I... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was nice, clean and comfortable for price. However, simple things such as wifi, tea/coffee making facilities in room, and room-safe were all chargeable extras (wifi was even charged by the hour, and only accessible in lobby). This is not a budget hotel & we felt it was outrageous to be charged for these things.

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Manda H., Thank you for reviewing our hotel on TripAdvisor. I am pleased to note that you found Hotel Santana to be nice, clean and comfortable. With regards to Wi-Fi, tea and Coffee Making facilities in the room and safe at a charge, all this is correctly advertised in our web-site and on the advice we give to operators... More

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Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
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Number of rooms
200

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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