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All 16 St. Paul's Bay hotels

Hotel Santana

4.0 of 5 Hotel   |   Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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Ranked #4 of 16 hotels in St. Paul's Bay
A recent review
4 of 5 stars reviewed yesterday
Pippasmum2014 Inverness, United Kingdom
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616 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
Inverness, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Just returned from three weeks here. This is not yet a first class hotel or a new hotel but the staff, the food and the location for easily touring Malta ARE first class!! Although the hotel does not have wonderful scenic views except from the swimming pool on top, I have lovely sunset photos from there. But inside the hotel... More

Was this review helpful? Yes 1
London
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Hotel Santana is a lovely hotel with excellent facilities and lovely staff. When we arrived our rooms were ready immediately and they were really nice. The cleaner came daily and all bed sheets and towels were changed daily. They had an outdoor pool which is on the roof and a lot of space on the outdoor floors below to sit... More

Was this review helpful? Yes 2
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Priya 154, Thank you for reviewing Hotel Santana on TripAdvisor, for your most favourable comments and for sharing your experience at our hotel with other reviewers on Tripadvisor. I really hope that you will soon be able to return to Malta and to our hotel and hereby confirm our availability to assist you with any future bookings. In the... More

Bournemouth, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is central near to shops, water front, and two minutes walking away from the bus station. Rooms definitely needs a refurb! You can use complementary pool and Jacuzzi which is great but only until 7pm. I have personally found bizarre that the restaurant food is of a great quality for dinner (you could see locals walking in from... More

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SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Sabrie 123, Thank you for reviewing our hotel on TripAdvisor. I am pleased to note that you were satisfied with most of our services and regret to observe that our breakfast did not meet your expectations. I will share your comments with my colleagues on the management team in view of checking matters. At the same time I am... More

Krakow, Poland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

In my opinion this is not 4 star hotel - it is decent 3 star. Advantages: - close to the bus station from which you can go to all places in Malta - very quiet and calm place - in the suite there is fridge and cooker so you can prepare your own food Disadvantages: - wifi is not free... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Agnieska C., Thank you for reviewing our hotel on TripAdvisor and for your comments about our hotel. I will be sharing your review with my colleagues on the management team in view of improving our product and services. In the meantime I do hope that you will soon return to Malta and to our hotel in the near future... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a two week stay at the Santana. We were really impressed with the hotel location,facilities and the friendly welcome we received. Our rooms were spotless , a credit to the housekeeping team. We thoroughly enjoyed our stay and are planning to return next year.

Was this review helpful? Yes
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Tracey O., Many thanks for reviewing our hotel on TripAdvisor and for your most favourable comments. Our aim is to meet, and surpass, the expectations of our clients and we are thus very happy to note that you really enjoyed your stay at our hotel. We hope that you will soon be able to return to Malta and to... More

Lincoln, United Kingdom
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well located within Bugibbua, it's easy to walk to a variety of bars and restaurants and is only 2 minutes form the bus terminal. The rooms weren't terribly special and the beds not overly comfy however, for a week B&B it was pretty cheap so can't complain.

Was this review helpful? Yes 3
SunrouteSantana, Manager at Hotel Santana, responded to this review

Dear fairy_world_explorer, Thank you for your comments and we are glad to hear that you enjoyed your stay with us at the Hotel Santana. Regards, John Bugeja More

Tenby, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

To be fair to this Hotel all the staff are friendly and helpful, and the location perfect. A few problems however, on arrival the back room given was not very good, (I upgraded at additional cost). The food of good quality and a very good choice was often cold unless you arrive at the Restaurant when it first opens, and... More

Was this review helpful? Yes 1
SunrouteSantana, Manager at Hotel Santana, responded to this review

Dear Lynn, Thank you for complimenting our staff. Hotel Santana offers 3 different room types : Standard rooms , Superior rooms & Suites . The Superior rooms & Suites are all situated over looking the front of the hotel. We have passed on your comments onto our F&B Department and Our Duty Managers who monitor the Dinner service and temperature... More

Basingstoke
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently left a damning review on this hotel and stated it was not worthy of even a two I would like to set the record straight Following discussions with Carmen zammit the hotel sales manager Who perused some photographs I sent to her I was offered and accepted a partial refund on our room upgrade Carmen has tried to... More

Was this review helpful? Yes 1
SunrouteSantana, Manager at Hotel Santana, responded to this review

Dear Mike, Thank you for comments and reply to Carmen Zammit's response. John Bugeja More

Bournemouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I returned yesterday from a weeks stay here. We stayed in what seemed to be one of the larger rooms, with 2 single beds. Room was clean and tidy when we arrived and hotel seemed of high quality. We were on the fourth floor so even though we didn't have a great view looking down we could see the sea... More

Was this review helpful? Yes 1
SunrouteSantana, Manager at Hotel Santana, responded to this review

Dear Bek804, Thank you for your review and comments, we are glad that you have enjoyed your stay with us. Regarding your comments : 1. Hotel Santana is situated in the resort center just a few meters away from the Sea, a few rooms have distant sea views, some rooms have city view and some have country views. 2. We... More

St Agnes, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Returned a couple of days ago from a weeks holiday in Malta. I booked with Mercury Direct, great company, very helpful, friendly & efficient. I was travelling alone & this company offer many 0ptions for solo traveller's not wanting to be stung financially with single supplements. I chose the Santana Hotel as it was just around the corner from the... More

Was this review helpful? Yes 3
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review

Dear Angela K. Thank you for reviewing Hotel Santana on Tripadvisor, for your most favourable comments and for sharing your experience online. Above all, we are happy to note that you enjoyed your stay with us so much. We hope that you will soon find the time to return to Malta and to our hotel and promise ou our availability... More

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Additional Information about Hotel Santana

Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 16 hotels in St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
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