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Hotel Santana

Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
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Hotel Santana
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Hotel Santana
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765 reviews from our community

Traveler rating
    128
    280
    217
    84
    56
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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    (146)
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Southampton, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Santana several times and really appreciate the atmosphere in this hotel ,the rooms are nicely decorated,the beds are comfortable and the staff are warm and friendly. The major headache for us on this visit was the presence of a group of at a guess 40 Italian language school students spread through the hotel. We had... More 

Was this review helpful? Yes
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, First and foremost allow me to thank you for your repeat custom to our hotel and also for taking the time to review our hotel on TripAdvisor. I regret to note that you were disappointed with some aspects of your stay with us and apologize for any inconvenience you experienced. Rest assured that we have taken note of... More 

Cheshire, UK
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed in March for 3 nights B&B. The hotel is well situated, near the bus station and about 5 minutes from the promenade and 15 minutes from the new aquarium. The swimming pool complex next to the aquarium is due to open in June to add to the close amenities. Lots of places to enjoy a night out within walking... More 

Was this review helpful? Yes
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel and for your favourable comments concerning the location of the hotel, the rooms, the cleanliness and the bars. I regret to note that you experienced difficulty with the cleaning of the room on the first day and the lack of chair in the terrace and apologize for the inconvenience. In the meantime... More 

Qrendi, Malta
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There was a special offer on, so we had what they called a suite. It was a nice room, with a separate sitting room, which included a kitchenette. There was plenty of space, beds were comfortable and decor was nice. It was very noisy at night though because there was lot of young students staying in the hotel. Banging doors,... More 

Was this review helpful? Yes
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear JenniMalta, Thank you for taking the time to review our hotel on TripAdvisor. I regret to note that you were disappointed with some aspects of your stay with us and apologize for any inconvenience you experienced while staying at our hotel. However, for the benefit of those reading this review, may I remark that the Santana is usually a... More 

Godalming, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked a promo room for our short break in March 2015. We were given room 218, which was well equipped and spacious, with a lovely bathroom which included a large walk in shower. The only minor draw back was that the balcony didn't get the sun at any time, but there were plenty of other places in the hotel... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Many thanks for reviewing our hotel on TripAdvisor, for your favourable comments and for recommending our hotel. We will share your review and comments with our staff, as such reviews are always a source of inspiration to us in our endeavour to make our clients' stay with us a successful one. I do hope that you will soon... More 

Ilminster, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A large range of food on offer, v.good location for getting around the island. Walk to the bus station down the road and get cheap bus tickets from the man in the stall. Bedrooms okay, shower always had hot water. Swimming pools are nice! Also head down to the harbour and get a boat trip to gozo and the blue... More 

Was this review helpful? Yes 1
yorkshire
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very clean hotel, the staff are a credit to the hotel too, we stay on B & B package breakfast was very good, great value will stay here again. Only negative comments the toilet in room was too close to the shower screen and there is also need to have a disable drop down rail too if this room is... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Kiara, Thank you for reviewing Hotel Santana and for sharing your experience of our hotel on TripAdvisor. We appreciate your positive feedback and will share your review with our staff as such reviews are always a source of encouragement in our work. We hope that you will soon have the opportunity to return to Malta and that you will... More 

Newcastle and Gateshead, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel in a land facing superior room for 1st week of March. We have written this review because of all the hotels/ apartments we have stayed at, this is by far the most surprising. We knew before we went that Malta’s 4 star hotels are usually 3 star equivalent elsewhere in the world. First the room was... More 

Was this review helpful? Yes 3
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Colin G., Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel, the suite in which you were accommodated, breakfast, our housekeeping staff and the outdoor and indoor pools. We also thank you for recommending the hotel. I hope you will soon have the opportunity to return to Malta and that you... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a week, the hotel was nice, breakfast was your average breakfast, good, nothing major to complain about. The wifi you have to pay for for a small amount of money, however barely works, not the end of the world but if it is essential, don't bother staying here as it is rubbish, doesnt really work in... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and marketing Executive at Hotel Santana, responded to this review

Dear Sophie S., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments about our hotel. Regarding the Wi-Fi facilities at the hotel, we apologize if you experienced difficulties, this could be the result of a new system we are installing which will enable us to offer FREE-WIFI to all our guests as of the next weeks. With... More 

Tring, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with my university on a field trip. We had a room on the 6th floor and other than the shower being too small (I'm 6'2 and practically had to squat in the bath), we had no complaints, room was cleaned daily, comfy beds, ect... Furthermore our bathroom did seem to be an anomaly, all of our friends rooms... More 

Was this review helpful? Yes 1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Josh W., Thank you for reviewing Hotel Santana on TripAdvisor and for your comments about our hotel. Regarding the Wi-Fi facilities at the hotel, we apologize if you experienced difficulties, this could be the result of a new system we are installing we are installing, which will enable us to offer FREE-WIFI to all our guests as of the... More 

York, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have just returned from a 4 night stay here. We stayed in a suite that had 2 single beds (pushed together but made up separately - I didn't see this as a negative as the other half frequently steals the bedding in the middle of the night), microwave/kettle/cups, TV, sofa, table and chairs. The bathroom had a bath, loo... More 

Was this review helpful? Yes 2
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your comments, especially those concerning our housekeeping staff, our restaurant and bar staff and the food at our hotel. I also take this opportunity to apologize for any inconvenience caused by other clients of the hotel who may have been noisy at times. For the benefit of those... More 

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