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All 81 Richmond hotels

BEST WESTERN PLUS Governor's Inn

2.5 of 5 Hotel   |   9826 Midlothian Turnpike, Richmond, VA 23235-4812
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Ranked #13 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 17, 2014
joanne b Kitchener, Canada
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179 people have reviewed this hotel

Traveler rating
    88
    61
    15
    7
    8
See reviews for
67
36
10
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
There are newer reviews for BEST WESTERN PLUS Governor's Inn
See the most recent reviews
Kitchener, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

We came down with a soccer team from Canada and were extremely pleased that they opened their breakfast buffet an hour early for the girls. They also changed their menu to ensure the girls had everything they needed to perform. Staff was extremely friendly and helpful ( Penny, the lovely lady who runs the breakfast was amazing). We had one... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to leave your feedback on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us. It is my pleasure to have been able to host your event here at the hotel as well as open Breakfast up early for your team so that they were able to make their tournament... More

Augusta, Maine
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2014

This hotel can be counted on for a good overnight at a very reasonable price. Rooms are clean and comfortable, however It is getting to the point where refurbishment needs to start. Our room was missing the desk/table altogether with nothing as a substitute. The bathroom is showing signs of age..but having said that, staff is always helpful and courteous,... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you for providing us your feedback on TripAdvisor. It is guests like yourself that help us to maintain our hotel quality and guest satisfaction. I see that you noted some areas of improvement for us and I thank you for pointing those out, I will pass those on to the ownership. Anyway... More

Crozet, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed March 12, 2014

We just returned from a night at this hotel. Nice stay overall however we stayed in a non-smoking room on second floor and hallway had a very strong smoky odor. The room did not have this smoky smell thank goodness or we could not have stayed. The breakfast was excellent and even included hot foods. The staff could not have... More

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on TripAdvisor. I just wanted to apologize to you for the strong smoke smell you encountered on the 2nd floor of our building. Myself along with the owner will be looking into ways in which we can eliminate the smell of smoke on that floor. I am appalled that my... More

Old Town, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

I stay at this hotel often and LOVE IT. When I am not here for work, I have my family with me and they enjoy the pool, fittness room and breakfast every morning. We enjoy this hotel and would not stay any where else when in Richmond, VA.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for providing your feedback on TripAdvisor. We appreciate the great comments you left regarding our hotel. I am overwhelmed to know that you love our hotel so much. I am pleased to know that I have such great staff that take care of our guests. I look forward to your return stay with us. Again, thank you so... More

Nanuet, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

I've stayed here twice now coming to Richmond on business. It has been a pleasant stay on both occasions. Nothing too fancy about the place but it has large rooms and they are well kept. The staff here is fine with little fanfare but they do their job. The hotel has a great location near main roads and easy to... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on TripAdvisor. I am glad to see that you are a frequent guest of ours. We are glad that you choose Best Western Plus Governor's Inn for your hotel accommodations. I am honored that my staff provide you with clean and comfortable spacious rooms as well as fine Customer Service.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 10, 2014

My husband and I stayed at the Best Western Plus Governor's Inn in Richmond, VA on March 4, 2014. The hotel is interesting regarding its ambiance and architectural appearance. We were graciously welcomed by Lisa, one of the front desk receptionists. She was eager to please us with a nice room. The room was huge. My only complaint was that... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you for providing your feedback on TripAdvisor. I am very pleased to hear that you were taken care of by 3 of my most valuable employees, Lisa, Penny & Carina. I apologize about the sloping of the floor in your room. We will definitely look into the flooring situation so thank you... More

Chesapeake, Virginia
1 review
4 of 5 stars Reviewed March 10, 2014

Hotel Staff friendly and very attentive. We arrived before check-in time. However, staff accommodated us in a timely manner. Allowing us to start our stay immediately. Breakfast room staff was exceptional. Penny stood out on the days of our visit. She made sure hot foods were hot and cold foods were cold. When we encountered difficulty using the mini waffle... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide us your feedback on TripAdvisor. I am so glad to hear that you had an enjoyable stay with us. I am very honored to have such a great Breakfast Attendant such as Penny. She really knows how to maintain her area and how to make our guests feel really special. I am... More

St. Clairsville, United States
1 review
5 of 5 stars Reviewed March 8, 2014

The staff was most helpful and caring when we explained why were staying there. The room was comfortable, especially when we were marooned by a snow storm. It was quiet, safe and close to our loved ones.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for your positive feedback on TripAdvisor. I am so pleased to hear that my staff provided you with the best experience. I am glad that the staff was most helpful and caring especially having to endure a snow storm on top of other things you may have been going through. I also pride myself on my Housekeeping staff... More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed March 6, 2014

I've stayed w/my Pug half a dozen times now at Richmond's Best Western Plus Governor's Inn & can't say enough about the roomy room, the cheerful service, the comp breakfast variety, & the ease of having safe places to walk my pet. It's also very convenient to have a refrigerator, microwave & means to make a cup of tea in... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you so very much for the wonderful comments you left on TripAdvisor for us. I am very proud and fortunate to have such wonderful employees such as Jose and Tasha. They both bring such wonderful attributes to our hotel. I am honored that you are a frequent guest of ours and I... More

Chesapeake, Va
2 reviews
4 of 5 stars Reviewed March 5, 2014

I reserved a room at this hotel with some reservations because of another one I had visited in another part of the state. However, I was really amazed. The young man at the desk, Jose, was very professional, but friendly and very helpful. I liked my room and its décor. I enjoyed the breakfast--the sausage was tasty and not too... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you very much for leaving such wonderful feedback on TripAdvisor. I am glad that Jose provided you with exceptional Customer Service. It is always a pleasure to hear when our guests like our hotel and the service we provide. I hope that you will stay with us in the near future. Again,... More

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Additional Information about BEST WESTERN PLUS Governor's Inn

Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Plus Governor`s Hotel
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western
Address: 9826 Midlothian Turnpike, Richmond, VA 23235-4812
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Richmond
#7 Romantic Hotel in Richmond
#9 Family Hotel in Richmond
#26 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Governor's Inn 2.5*
Official Description (provided by the hotel):
Enjoy a memorable stay at the Governor's Inn, where hospitality is second nature. Our friendly associates are always available to make your stay as comfortable as possible. Tastefully furnished in warm tones, rich woods, and stone masonry, the Governor's Inn creates an atmosphere of coziness and welcomed. Whether business or pleasure, you will enjoy your stay at the Governor's Inn. ... more   less 
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