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All 80 Richmond hotels

BEST WESTERN PLUS Governor's Inn

2.5 of 5 Hotel   |   9826 Midlothian Turnpike, Richmond, VA 23235-4812
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83%
Ranked #11 of 80 hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Ghostm68 Princeton, West Virginia
  • Overview
  • Reviews (208)
  • Photos (56)
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  • Room tips (42)
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208 people have reviewed this hotel

Traveler rating
    105
    67
    19
    9
    8
See reviews for
76
39
12
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Princeton, West Virginia
1 review
4 of 5 stars Reviewed 2 days ago NEW

I'm a disabled veteran and I have had to travel to Richmond Va. Several times a year for the past 5 or so years for treatment. On my first visit I found this Best Western and was so pleased I had no need to look any further. The rooms are clean, the staff is great. It is located close to... More

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Bologna, Italy
Top Contributor
67 reviews 67 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel must have been good...quite a while ago though. It would need a huge renovation, it is pretty clean, but really, really outdated!!! Breakfast is served in paper dishes and glasses and is barely acceptable. Staff has always been very nice and friendly and that improved the experience

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you for providing your feedback on Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Va. I am sorry to hear that your experience with us was not a pleasant one. I can always be contacted at 804-323-0007 or via email at bwgovernorsinn@yahoo.com to discuss issues regarding my hotel.... More

LITITZ
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were well treated by all and the service was very good, especially by Charlot who supervised the continental breakfast one of our two mornings there. You have easy travel times to downtown Richmond as well as to the historic sites such as the battlefields, Tredegars, the Civil War museums, and Hollywood Cemetery, which is a must see...do the car... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to say thank you so much for submitting your review on Trip Advisor regarding the Best Western Governors Inn located in Richmond, Va. I am so happy to hear that you enjoyed your stay as well as the service you received from our staff and more importantly Charlot in the Breakfast Area. I am... More

Virginia Beach, Virginia
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I have just returned from a three day stay at the Governors Inn in Richmond. The staff were all friendly and considerate. The bed was able to be slept in. The room was tidy and the halls had been freshly cleaned. The star of our experience was the breakfast area and the ladies who staffed it. All... More

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to provide your feedback on Trip Advisor regarding Best Western Plus Governor's Inn in Richmond, Va. I am so glad to hear that you enjoyed your stay. I am happy to hear that you had the opportunity to meet Penny and Charlot. They are awesome and I am lucky to have... More

Richmond, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

6-night stay with my dog. Room was clean, without dog odor. Large rooms Older hotel with a lot of charm/character with exposed brick. Free breakfast was good. Exercise room had the right amount of cardio equipment and weights. Nice pool and surrounding area. Staff very accommodating and eager to ensure stay was comfortable. Highly recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you for leaving your feedback on Trip Advisor for the Best Western Plus-Governor's Inn. I am glad to hear that you and your pet had a nice clean room to relax in during your stay. We really value all our guests including our little furry friends as well. I am glad to... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for an extended family reunion. Rooms very clean and the customer service was beyond expectations. They did have trouble staffing the banquet we had scheduled, but then we had about 15 more people than we had expected.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to personally thank you for taking the time to provide us your feedback on Trip Advisor regarding the Best Western Plus-Governors Inn located in Richmond, Virginia. I am so glad to hear that you enjoyed your stay with us. To hear how clean the rooms were and the Customer Service that you received is always great for a... More

Eden, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent accommodations and STAFF all have a great customer service attitude....It is off the road enough to give a quiet experience....yet is located amopng great restaurants and shopping centers...Parking lot and swimming pool were immaculate

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback n Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Virginia. I am so pleased to hear that my staff provided you with superior Customer Care during your staff. I have a great staff and they love our guests. Easy access to restaurants and shopping is always... More

Zanesville, Ohio
Top Contributor
125 reviews 125 reviews
40 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Decor is dated but overall the service took this rating from average to above average. There was a karaoke bar on the first floor and my only issue was I am assuming a drunk individual was slamming doors around 2am. Front desk was very nice and it stopped after she came up to check it out. For the money it... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on Trip Advisor regarding Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that you feel that our hotel has average accommodations however I am pleased to know that the Service you received took the rating higher for you. We are in the process of... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 24, 2014

Hotel was pretty clean and up to date. Not a lot of wear on furnishings, etc. Price was okay for what they offer. Breakfast was severely lacking in quality and they ran out of a lot of items by 7:30 AM.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on Trip Advisor regarding your stay at Best Western Plus Governors Inn located in Richmond Va. I am so sorry to hear that we did not meet your expectations regarding our Breakfast or the quality of it. I am sorry to hear that we ran out of items at 7:30am.... More

Jericho, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

Quality hotel on the way around. Charming exterior, helpful staff and delicious breakfast. Definitely would come again...although it's a little tricky to find the entrance. I came here to attend a funeral and Lisa at the desk even suggested she print out the location of my destination for me. Very helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide us your feedback on Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Va. I am so glad to hear that you enjoyed our hotel . I am so sorry that it was under such circumstances that you were staying with us but very happy to hear that you... More

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Additional Information about BEST WESTERN PLUS Governor's Inn

Address: 9826 Midlothian Turnpike, Richmond, VA 23235-4812
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Governor's Inn 2.5*
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Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

56 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#10 Family Hotel in Richmond #12 Romantic Hotel in Richmond #23 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Enjoy a memorable stay at the Governor's Inn, where hospitality is second nature. Our friendly associates are always available to make your stay as comfortable as possible. Tastefully furnished in warm tones, rich woods, and stone masonry, the Governor's Inn creates an atmosphere of coziness and welcomed. Whether business or pleasure, you will enjoy your stay at the Governor's Inn. ... more   less 
Number of rooms
80

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