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BEST WESTERN PLUS Governor's Inn

#11 of 82 Hotels in Richmond
Certificate of Excellence
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9826 Midlothian Turnpike, Richmond, VA 23235-4812
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BEST WESTERN PLUS Governor's Inn
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BEST WESTERN PLUS Governor's Inn
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292 reviews from our community

Traveler rating
    157
    88
    25
    11
    11
See reviews for
109
53
18
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • French first
  • Italian first
  • Any
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  • All months
    (292)
  • Mar-May only
    (102)
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Long Island, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My son and I were travelling back from his graduation at Winston Salem to Long Island, NY and we broke our trip up with a one night stay at the Best Western Governor's Inn in Richmond, VA. I was really pleasantly surprised with the hotel and its cleanliness and overall ambiance. Going down to Winston Salem I had stayed at... More 

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 3 days ago NEW

This establishment was clean and the staff was very helpful.The outside grounds were in need of some repair. the pool needed cleaning and full of pollen.the room was clean and the bedding nice. the ice maker didn't work and had to go to another building to get ice.

Review collected in partnership with Best Western

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DC
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was here for a few days on business. The room was pleasant and comes with a free breakfast and a USA Today paper in the lobby. This was a very good value for the rate. The lady in the breakfast room, Penny, was super helpful. The hotel has a nice exercise room and the pool looked inviting. There are... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Absolutely amazing, everything one would need for a short getaway. Beautiful atmosphere. The front desk was very accommodating and pleasant! Luggage cart was available. Room was spacious.bed was comfortable. Breakfast was simple but effective for travels. Quiet surrounding and plenty of parking.

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to say Congratulations on your recent Marriage and thank you for choosing us to accommodate your honeymoon. I am very happy to see that you enjoyed your stay with us at Best Western Plus Governor's Inn located in Richmond, Va. It is in special moments like this in your life that are the most... More 

Byron, Georgia
Top Contributor
90 reviews 90 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My high school choir students stayed here on a recent trip, and group sales was fabulous. We dealt directly with Adorna Howard, who answered every email and made sure we were taken care of. The hotel sits off the road just a bit, so be sure not to miss the sign. The grounds and rooms are clean, the neighborhood is... More 

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you very much for providing us with your feedback regarding your recent stay at Best Western Plus Governor's Inn located in Richmond, Virginia. I have a wonderful Sales Director Adorna Hayward and I am so glad to hear that she provided such care to you and your group. I do understand how troublesome it can be... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have travelled from Lethbridge, Alberta Canada thru Montana all the way down to Marco Island Fl and have stayed in Best Westerns all the way. This Property is a Crown Jewel. Courtney at the front desk was very helpful when we checked in and never seen a temp rewards Card so she asked us if she could take a... More 

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for taking the time to leave your review on Trip Advisor for us here at the Best Western Plus Governor's Inn located in Richmond, Virginia. I am happy that you received such wonderful service from Courtney. I have a great team here and they are always excited to help our guests in any way they can.... More 

Westchester, NY
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My kids driving home from college needed a place to stay. Called Best Western directly and spoke to Courtney who, according to them, put them under her wing. Reports that hotel is clean and a perfect place to stay over on the long drive home. this will be our rest stop for future journeys. Thank you, Courtney!

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for leaving us such a wonderful review for the Best Western Plus Governor's Inn located in Richmond, Va. Kudos to Courtney for her Superior Customer Care she provided to your children. I am so happy with my team and the outstanding care that they provide to our guests. Thank you for choosing Best Western Plus... More 

Glen Burnie, MD
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed in quite a few hotels in the past, but this is the cleanest hotel that I have ever stayed in. The entire place was spotless. The employees were extremely courteous and helpful. We were very happy with outer stay. And added benefit was there were several restaurants within a mile.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to thank you for taking the time to leave your feedback for us on Trip Advisor regarding your stay at Best Western Plus Governor's Inn located in Richmond, Va. We are happy that you received Superior Customer Care from my team as well as excellent Housekeeping Services. We do pride ourselves on cleanliness and Superior Customer Service. Please... More 

Crewe, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Courtney was a excellent help this past weekend in my stay with you guys. Hotel staff & club staff was superb. She was trying Michael and was very patient with him as he was assisting me as I checked in. That was very nice to see staff patient and working together

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so happy to hear that you enjoyed your stay. It is always great to hear good things regarding my team and I am glad that Courtney demonstrated Superior Customer... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

we enjoyed our stay at the hotel had a good time and were able to get a room that was perfect for us and extra pillows and blankets as well. courtney helped us and was a great asset to your hotel. we will return

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to leave your review for us on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. It is always great to hear the feedback from my guests but even more delightful is to read the name of one of my Employees in the review. It warms... More 

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