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BEST WESTERN PLUS Governor's Inn

#12 of 84 Hotels in Richmond
Certificate of Excellence
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9826 Midlothian Turnpike, Richmond, VA 23235-4812
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BEST WESTERN PLUS Governor's Inn
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309 Reviews from our TripAdvisor Community

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Traveler rating
    164
    93
    29
    11
    12
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116
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75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (309)
  • Mar-May only
    (104)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (56)
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Kutztown, United States
5 of 5 stars Reviewed 2 days ago NEW

Everything was excellent. Better price than other places in Richmond. There was a women being extremely nasty with the person working the check in. So I was a bit apprehensive how our experience would be. It only took a few minutes to realize the problem was her and not anything at the Hotel. The person at the front desk was... More 

Review collected in partnership with Best Western

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Kentucky
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

What can you say? It is a Best Western in the strip mall area of Richmond. The hotel itself is nice enough once you figure out the best way to get into the parking lot from the main street. The walls are a bit thin as stated in previous reviews, so noise can be an issue if the neighbors are... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so very much for leaving your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that you had difficulties finding us from the road. We do take pride in our hotel and it is guests like yourself that help us stay on our... More 

Wilkes Barre, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Bldg is older but lavish when built, décor is worn, grounds looking less than taken good care of. Bkfst was subpar, no fruit nor meat, eggs tasteless. No negatives, staff was very nice, Needed a place in the area, would look for better accomodations next time in area although the price was best in area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that our hotel did not meet your expectations. I will look into the comments regarding the Breakfast as to why their was not any of the items out that you mentioned. We have a variety of items... More 

Pittsburgh
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 1 week ago

I must admit I usually don't stay in a hotel unless I look at trip advisor first but the reviews on this hotel totally miss the mark. My husband (not picky) and daughter went to check into hotel and the door to their room was propped open. Had to check to make sure no one hiding there. Said it was... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that your Husband and your Daughter approached their room and the door was left ajar. My Housekeeping Staff/Maint. Staff are really good at making sure the doors are closed after they clean or... More 

Chesapeake, United States
1 review
3 of 5 stars Reviewed 1 week ago

The rooms were clean. However, the group that I was with were all given rooms in the back building next to the pool, which was great to be together, however we were not told that the building we were in did not have an elevator. Many parents including myself had several bags and coolers to carry up to the second... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to leave your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so sorry that you and your family was given the building with no elevator. The thought process behind assigning the group the other building was because the lounge was going... More 

usa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Don't let the outside the city location throw you off, this Best Western is close to the highways and minutes from downtown. The rooms are huge, with brick walls, king beds, big flatscreen tv's that are actually in HD (shocking how many hotels have new tv's and use SD for a terrible picture). Bathrooms large, clean, and stocked with everything... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you very much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that your experience with us did not grant us a 5 in ratings. I truly understand the frustration with one building having an elevator and... More 

Cumberland, Virginia
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel wasn't bad, but my room had bugs (think fruit flies) flying around the room. They were pretty bad to the point if you were sitting still you were swatting bugs to keep them out of your face. Overall it wasn't to bad.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so sorry to hear about the fruit flies that were in your room. I know personally how annoying they can be. We have treated that room and hopefully this... More 

Piscataway, New Jersey
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed one night but our stay was very comfortable. Upon arriving at the hotel, music was playing in the club near the check in counter. It was nice but rather loud. I'm glad we took the advice of other reviewers and got a room in the second building. We had a king room on the second floor. There... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you so very much for leaving your feedback for us on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so glad to see that you enjoyed your stay with us and that having to go to the other building and up the flight of... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 18, 2015

We spent one night at the Governor's Inn and were very pleased with the service at the front desk - particularly Courtney and Marishia who were working at check-in time on June 16. The hot breakfast was very substantial and the eating area was kept immaculate by the staff. A pleasure to stay here - and it's our second stay.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for taking the time to leave us your feedback on Trip Advisor regarding your stay at the Best Western Plus Governor's Inn located in Richmond, Va. I am so glad that my team took such great care of you, Courtney and our new employee Maharshi do such a wonderful job at providing Superior Customer Service to... More 

1 review
5 of 5 stars Reviewed June 14, 2015 via mobile

We were in town for the HEAV convention for homeschool families, we chose this location for the price and were very pleased with the young lady, Courtney at the front desk. She went over and beyond to help us. The room we booked on Priceline was suppose to have a sleeper sofa and didn't, so she moved us to another... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you so very much for taking the time to leave us your feedback on Trip Advisor regarding the Best Western Plus Governor's Inn located in Richmond, Va. It was such a pleasure to have you stay with us. I am happy that Courtney was able to provide you with Superior Customer Care.... More 

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