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All 81 Richmond hotels

BEST WESTERN PLUS Governor's Inn

2.5 of 5 Hotel   |   9826 Midlothian Turnpike, Richmond, VA 23235-4812
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84%
Ranked #11 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Sabhaig
  • Reviews (202)
  • Photos (54)
  • Amenities
  • Q&A
  • Room tips (39)
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202 people have reviewed this hotel

Traveler rating
    103
    65
    18
    8
    8
See reviews for
74
38
11
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for an extended family reunion. Rooms very clean and the customer service was beyond expectations. They did have trouble staffing the banquet we had scheduled, but then we had about 15 more people than we had expected.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to personally thank you for taking the time to provide us your feedback on Trip Advisor regarding the Best Western Plus-Governors Inn located in Richmond, Virginia. I am so glad to hear that you enjoyed your stay with us. To hear how clean the rooms were and the Customer Service that you received is always great for a... More

Eden, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent accommodations and STAFF all have a great customer service attitude....It is off the road enough to give a quiet experience....yet is located amopng great restaurants and shopping centers...Parking lot and swimming pool were immaculate

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback n Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Virginia. I am so pleased to hear that my staff provided you with superior Customer Care during your staff. I have a great staff and they love our guests. Easy access to restaurants and shopping is always... More

Zanesville, Ohio
Top Contributor
115 reviews 115 reviews
39 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Decor is dated but overall the service took this rating from average to above average. There was a karaoke bar on the first floor and my only issue was I am assuming a drunk individual was slamming doors around 2am. Front desk was very nice and it stopped after she came up to check it out. For the money it... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on Trip Advisor regarding Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that you feel that our hotel has average accommodations however I am pleased to know that the Service you received took the rating higher for you. We are in the process of... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was pretty clean and up to date. Not a lot of wear on furnishings, etc. Price was okay for what they offer. Breakfast was severely lacking in quality and they ran out of a lot of items by 7:30 AM.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on Trip Advisor regarding your stay at Best Western Plus Governors Inn located in Richmond Va. I am so sorry to hear that we did not meet your expectations regarding our Breakfast or the quality of it. I am sorry to hear that we ran out of items at 7:30am.... More

Jericho, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Quality hotel on the way around. Charming exterior, helpful staff and delicious breakfast. Definitely would come again...although it's a little tricky to find the entrance. I came here to attend a funeral and Lisa at the desk even suggested she print out the location of my destination for me. Very helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide us your feedback on Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Va. I am so glad to hear that you enjoyed our hotel . I am so sorry that it was under such circumstances that you were staying with us but very happy to hear that you... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Have stayed perhaps 5 times. Keep coming back because of the clean large rooms and friendly staff. Landscaping is attractive. The property is older but well maintained. We also like the convenient location. The property is set back so there is no traffic noise.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on Trip Advisor regarding the Best Western Plus-Governor's Inn located in Richmond, Va. It is always a pleasure to know that our guests have had such a pleasant stay. We value your feedback. I am glad that we can accommodate you with clean rooms, friendly staff and a great location.... More

Old Town, Florida, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is AWESOME!!!! From the staff to the food to the rooms... Will always stay at the Governors Inn Best Western any time we are in Richmond VA. They were so helpful and knowledgeable. They are in a great location and very close to shopping when my husband was in meetings all day.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you so much for the feedback you provided for Best Western Plus-Governor's Inn located in Richmond, Va. It was a pleasure having you here as our guests. I am happy that you were able to shop at local shops while your husband was at work, I am sure that made for a... More

1 review
5 of 5 stars Reviewed 4 weeks ago

The grounds at the best western were beautiful. No trash in the parking lot, beautiful flowers blooming . The room was huge! I couldn't believe how big. Very updated with nice carpet and big flat screen TV. Bed was comfortable. Penny was in the breakfast area and she did a fantastic job as everything was well stocked and fresh. She... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on TripAdvisor regarding the Best Western Plus-Governors Inn in Richmond, Va. I am very pleased to know that you really enjoyed your stay with us. I am glad that we could provide you clean grounds, clean room, and friendly staff. Penny is an asset to our company and I am... More

2 reviews
4 of 5 stars Reviewed June 1, 2014

Beautiful brick hotel, very friendly staff! Breakfast was great! Penny was very helpful with breakfast! Pool was small but clean! Overall good stay! And there is a nice patio outback for lounging! Family Friendly and nice

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I would like to take the time to thank you for providing feedback on Trip Advisor regarding the Best Western Plus Governors Inn in Richmond, Virginia. We value our guests feedback and are happy that you had an enjoyable stay. Penny is one of my best and we are so lucky to have her, I will pass on your comments... More

Richmond, United States
1 review
5 of 5 stars Reviewed May 29, 2014

Great value, clean and excellent breakfast. Staff friendly and hotel at a convenient location to shopping, restaurants and activities for both family and couples. I would recommend to friends and would definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide us your feedback regarding your stay at Best Western Plus-Governor's Inn in Richmond, Virginia. I am so glad to hear that your stay was a pleasant one and that we provided you with a clean room and friendly staff. We value our guests and just want to thank you for wanting to... More

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Additional Information about BEST WESTERN PLUS Governor's Inn

Address: 9826 Midlothian Turnpike, Richmond, VA 23235-4812
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Governor's Inn 2.5*
Reservation Options:
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Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

54 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#9 Family Hotel in Richmond #11 Romantic Hotel in Richmond #22 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Enjoy a memorable stay at the Governor's Inn, where hospitality is second nature. Our friendly associates are always available to make your stay as comfortable as possible. Tastefully furnished in warm tones, rich woods, and stone masonry, the Governor's Inn creates an atmosphere of coziness and welcomed. Whether business or pleasure, you will enjoy your stay at the Governor's Inn. ... more   less 
Number of rooms
80

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