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BEST WESTERN PLUS Governor's Inn

#12 of 84 Hotels in Richmond
Certificate of Excellence
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9826 Midlothian Turnpike, Richmond, VA 23235-4812
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1 room 1 guest
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (316)
  • Mar-May only
    (104)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (56)
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Columbia, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

I travel on business a lot. Safe Well-Lit Parking, Friendly quick check-in, Wide Halls, Clean Comfortable room, Darkening window shades, Quite Room, Great Shower, No Odor, Nice Bedding, EXCELLENT BREAKFAST, quick check out

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for taking the time out of your day to leave us your feedback regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so happy that you really enjoyed your stay with us. Our hotel is very unique and we take great pride in our beautiful hotel. I am glad that... More 

Birmingham, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Governors Inn sits amid the shops and amenities that line the Midlothian Turnpike. Luckily we had hired a car as moving between the hotel and a local restaurant requires driving - something people from the UK might be surprised by. There are a number of good restaurants nearby. The rooms are spacious and well appointed - a fridge, coffee... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to hear that you really enjoyed your stay with us and that we were conveniently located to shopping, attractions and local restaurants which is a great asset for our guests. We take great pride in our hotel... More 

SPRINGDALE,MD.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff I encounter Adorna, Carina and the General Manager customer service was great . They are the most friendly people you will ever meet. The rooms was great and spacious. Adorna handle my group reservation and did an outstanding job and was very accomodating. Carina was there the whole weekend with a big smile and outstanding customer service. We... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for leaving your review for our hotel Best Western Plus Governor's Inn located in Richmond, Va. We were very happy to host your event this year and I am sorry about the issue that occurred during your stay with us. I am glad that our team was able to help rectify the issue so that... More 

Lansdowne, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This is a hidden treasure for staying in Virginia' Midlothian area. We come down almost every year and visit relatives. We also visit the local zoo, Putt Putt and one of the theme parks in the Virginia area. We really enjoy staying here with our family. We all look forward to staying with nice people.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to know that we are close to all of the local attractions that you like to go to. We do our very best to make sure all of our guests receive Superior Customer... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I could hear the music from the bar, very loudly, even though I was located in a room on the 2nd floor. The view out of the window, well all that I could see was the air conditioner located on the floor.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for leaving your review for our hotel Best Western Plus Governor's Inn located in Richmond, Va. on Trip Advisor. I am so sorry to hear that you had a noise issue while you were staying with us. I recently held a meeting with my Front Desk Staff to do some retraining on the placement of guests... More 

Chatan, Japan
1 review
5 of 5 stars Reviewed 3 weeks ago

We checked all the hotels near Richmond on the way to D.C. from North Carolina. We found Best Western PLUS Governor's Inn has the best value. It is very clean, provides nice breakfast, and beds are comfortable. We came back for the 2nd stay after our D.C trip on the way back to N.C.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for leaving your review of our hotel, Best Western Plus Governor's Inn located in Richmond, Va. on Trip Advisor. We are so glad to hear that you liked everything about our hotel and your stay here. Our team does a great job in providing Superior Customer Care for each and every one of our guests.... More 

newport news, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

not impressed, Stay at Marriott's usually but decided to try Best Western because of their rewards program. Was not offered any of the reward options at check in and didn't seem room was upgraded as promised with the program. Could have stayed at the Marriott for the same price with better beds

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to leave your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so sorry to hear that you were not recognized as being an elite member of the Best Western Rewards Program as well as offered a free upgrade along with the... More 

Kutztown, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Everything was excellent. Better price than other places in Richmond. There was a women being extremely nasty with the person working the check in. So I was a bit apprehensive how our experience would be. It only took a few minutes to realize the problem was her and not anything at the Hotel. The person at the front desk was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for leaving your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so glad to hear that you really enjoyed your stay. MaryAnna was the young lady that helped you make your reservations for your stay in Maryland. I am so glad to know that she was... More 

Kentucky
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 17, 2015

What can you say? It is a Best Western in the strip mall area of Richmond. The hotel itself is nice enough once you figure out the best way to get into the parking lot from the main street. The walls are a bit thin as stated in previous reviews, so noise can be an issue if the neighbors are... More 

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so very much for leaving your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that you had difficulties finding us from the road. We do take pride in our hotel and it is guests like yourself that help us stay on our... More 

Wilkes Barre, United States
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 17, 2015

Bldg is older but lavish when built, décor is worn, grounds looking less than taken good care of. Bkfst was subpar, no fruit nor meat, eggs tasteless. No negatives, staff was very nice, Needed a place in the area, would look for better accomodations next time in area although the price was best in area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that our hotel did not meet your expectations. I will look into the comments regarding the Breakfast as to why their was not any of the items out that you mentioned. We have a variety of items... More 

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