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All 81 Richmond hotels

BEST WESTERN PLUS Governor's Inn

2.5 of 5 Hotel   |   9826 Midlothian Turnpike, Richmond, VA 23235-4812
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84%
Ranked #13 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
exlr8 Fort Myers, Florida
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176 people have reviewed this hotel

Traveler rating
    86
    60
    15
    7
    8
See reviews for
65
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Fort Myers, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Cute hotel inside. Has a castle look and feel. It defiantly was not the drab 4 walls most hotels have. I stayed an extra night. Not sure what the breakfast was supposed to be so I just ate some fruit and a bagel.

Review collected in partnership with Best Western

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you for providing your feedback on TripAdvisor. I am pleased to hear that you like the castle look and feel of our hotel. Our hotel is very unique and we take pride in the cleanliness and service we provide at the Best Western Plus Governors Inn. We hope that you will return... More

Lynchburg, Virginia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had to come up to Richmond for a Lasik Procedure and since I had a follow-up appointment the next day I thought it would be easiest just to spend the night. This ended up being perfect. The Customer Service is fantastic. I called to see if we could do early check in and not only was this not a... More

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Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide us your feedback on TripAdvisor. I am hoping all went well with your procedure. I am very proud that my staff provided you with exceptional Customer Service. I know it is a choice every time you select your hotel accommodations and I am very happy that you selected us. I am glad... More

Richmond VA, United States
1 review
3 of 5 stars Reviewed 1 week ago

Their is dance club attached to the hotel, and every friday night it open till 2:00 AM and very load and their was dangeerise crowd in the parking lot make it hard to get into the hotel, and made you fell very un safe.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for providing your feedback on TripAdvisor. I am sorry to hear that you felt uncomfortable by the presence of the lounge and its patrons. We always want our guests to feel safe and secure and I am sorry that this was not the feeling you received when attempting to enter out hotel. My sincerest apologies. We are currently... More

Glenside, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Carina did an excellent job checking us into the hotel after some issues with our 1800 booking. She was very friendly and accommodating. this is my forth time at this hotel, and the second time that I had her check me in. During both occasions, there were reservation issues, that she helped clear up. The hotel is very clean and... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to leave your feedback on TripAdvisor. I am very pleased that my Guest Service Representative Carina provided you with exceptional Customer Service. I am sorry to hear that you encountered issues with your reservations but very pleased that Carina could help you out with resolving them. I look forward to you returning to see... More

Vienna, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel is a little surprising. The decor is unlike anything I have seen. Arches and stones and bricks, all feel a little dark, but the room was clean and the staff were wonderful. Breakfast was great and the woman in charge was kind and gracious, at 7am, no less! My daughter left a pair of boots in our room.... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you for proving your feedback on TripAdvisor. I am glad to hear that Penny, our Breakfast Attendant provided you with exceptional Customer Service as well as the rest of our staff. It is always a pleasure to know that our rooms are clean and comfortable, we always want our guests to enjoy... More

richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I always stay at a Best Western Hotel if there is one in the area I'm traveling. The staff is always friendly and accommodating. The rooms are large and so comfortable, reasonable priced and a full complimentary hot breakfast is always appreciated.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to personally thank you for providing your feedback on TripAdvisor. I am so glad to hear that you had such a positive experience with us at the Best Western Plus-Governor's Inn. I will pass on your feedback to my staff as I know they will be thrilled to hear of the great service they provided you during your... More

Virginia Beach, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The location, price and quality were outstanding. The "hidden" , shown in the title of this review, is that I normally stay in this area of Richmond at least twice a year for sports events and never knew it was here. I finally found it when searching on Google Earth and noticed it located behind some other buildings. There was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for providing your feedback on TripAdvisor. I am so sorry that it was difficult for you to locate us. Sitting back off of the road can have its advantages and its disadvantages but we certainly would want to make it easier for our guests to locate us.I am glad to hear that you had a good stay however.... More

Kitchener, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We came down with a soccer team from Canada and were extremely pleased that they opened their breakfast buffet an hour early for the girls. They also changed their menu to ensure the girls had everything they needed to perform. Staff was extremely friendly and helpful ( Penny, the lovely lady who runs the breakfast was amazing). We had one... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to leave your feedback on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us. It is my pleasure to have been able to host your event here at the hotel as well as open Breakfast up early for your team so that they were able to make their tournament... More

Augusta, Maine
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2014

This hotel can be counted on for a good overnight at a very reasonable price. Rooms are clean and comfortable, however It is getting to the point where refurbishment needs to start. Our room was missing the desk/table altogether with nothing as a substitute. The bathroom is showing signs of age..but having said that, staff is always helpful and courteous,... More

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you for providing us your feedback on TripAdvisor. It is guests like yourself that help us to maintain our hotel quality and guest satisfaction. I see that you noted some areas of improvement for us and I thank you for pointing those out, I will pass those on to the ownership. Anyway... More

Crozet, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed March 12, 2014

We just returned from a night at this hotel. Nice stay overall however we stayed in a non-smoking room on second floor and hallway had a very strong smoky odor. The room did not have this smoky smell thank goodness or we could not have stayed. The breakfast was excellent and even included hot foods. The staff could not have... More

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you for taking the time to provide your feedback on TripAdvisor. I just wanted to apologize to you for the strong smoke smell you encountered on the 2nd floor of our building. Myself along with the owner will be looking into ways in which we can eliminate the smell of smoke on that floor. I am appalled that my... More

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Additional Information about BEST WESTERN PLUS Governor's Inn

Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Plus Governor`s Hotel
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western
Address: 9826 Midlothian Turnpike, Richmond, VA 23235-4812
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Richmond
#13 Luxury Hotel in Richmond
#25 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Governor's Inn 2.5*
Official Description (provided by the hotel):
Enjoy a memorable stay at the Governor's Inn, where hospitality is second nature. Our friendly associates are always available to make your stay as comfortable as possible. Tastefully furnished in warm tones, rich woods, and stone masonry, the Governor's Inn creates an atmosphere of coziness and welcomed. Whether business or pleasure, you will enjoy your stay at the Governor's Inn. ... more   less 
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