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BEST WESTERN PLUS Governor's Inn

#11 of 82 Hotels in Richmond
Certificate of Excellence
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9826 Midlothian Turnpike, Richmond, VA 23235-4812
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Governor's Inn
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BEST WESTERN PLUS Governor's Inn
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283 reviews from our community

Traveler rating
    150
    85
    25
    11
    12
See reviews for
106
50
18
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Marathon, Florida
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great bargain hotel. The location is so conveniently located. The rooms are clean and very large. The style is extremely homey also. The breakfast in the morning is a very nice plus to an overall great package. Not fancy, but nice.

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Mechanicsburg, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

Every aspect of my expectations were met based on the recent reviews I read on TripAdvisor. I can't provide any feedback regarding the "night club" because we stayed on a Wednesday night so I don't even know where it was located. We weren't disturbed by it at all. When we arrived around 10 PM Courtney at the front desk was... More 

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Virginia Beach, VA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My forensics public speaking team and I, along with chaperones and judges, all stayed at this Best Western for two nights, March 27 and 28. Even though there was no indoor pool for the kids, the rooms were big enough to accommodate 4 students to a room. There was a nice breakfast area for them, and enough variety that even... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for taking the time to post your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va.. It was a pleasure to host your team at our hotel. I am glad to see that you enjoyed your stay with us. We pride ourselves on Superior Customer Care and I am glad that... More 

Baltimore, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a good hotel with staff that are professional. There is a lounge in the main building that I stayed in. For some reason people were knocking on my door looking for someone else. I don't know where the confusion came from.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to express my sincerest apologies for the unpleasant experience you had at our hotel, due to the lounge and people knocking on your door. We are working with the Management Team of the Lounge in hopes of finding solutions to the noise issue. Our staff is always there to assist you so please feel... More 

Madison, NJ
Top Contributor
137 reviews 137 reviews
25 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 1 week ago

We came here after reading the reviews but did not see the ones highlighting the nightclub attached until after we had booked (non-refundable). Big mistake. We were on a college tour with my son to see U of Richmond. This seemed like a great, reasonably priced option. However loud noise from the nightclub and then the idiots from the club... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to express to you my sincerest apologies that you had such an unpleasant stay with us due to the noise from the lounge as well as patrons leaving from the lounge and making noise. I will certainly pass on your concerns to that Management Team of the Lounge. We currently are working with them to make changes as... More 

Lexington, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Easy to get to this hotel. it is clean, good complimentary breakfast with a server that is fantastic! Small outside mall and olive Garden within walking distance. Rooms are clean, well furnished. They are well kept. We visit Richmond several times a year and we always stay at this Hotel. great rates. Just had new carpet installed with really looks... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for taking time out of your day to provide us with your feedback on Trip Advisor regarding your stay at our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad to see that you were pleased with every aspect of your stay at our hotel as well as the local shopping... More 

BRooklyn, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Best Western is very cozy and quiet. Nice contemporary room with some modern updates. (A little rustic charm too. ) Great staff and nice location set off from the main road. I would truly recommend this location to family and friends and would always stay here if the price remains in the bracket it is in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you so very much for leaving us your feedback regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to see that you enjoyed your stay with us. We were very happy to have you as our guest and that we was able to provide you with... More 

Philadelphia, Pennsylvania, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We read some of the reviews on this place before booking and were hesitant at first; there is a club in the hotel which offers live bands and a DJ. Some of the reviews stated that it was loud and that the staff was uncaring about it. We found it to be somewhat noisy but mostly in the background. Our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you so very much for taking the time out of your day to leave your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va.. I am happy that the music and patrons from the lounge did not disturb your stay with us. We have a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Courtney was very professional and greeted us with a smile. We weren't sure how long we would need to stay but she gave us a discount anyway. The room was very clean and included a fridge and microwave. Will be in the area for work in the future and will definitely be staying here again.

Was this review helpful? Yes 1
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to say thank you so very much for leaving your feedback for us on Trip Advisor. Our hotel, Best Western Plus Governor's Inn located in Richmond, Va. prides ourselves with our Superior Customer Care. I am so glad to hear that Courtney provided you with such great service. Our Housekeeping Team does such a... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

nice room location, breakfast was great all friendly staff fresh food Courtney was helpful to me. All staff front desk and night gentleman was nice. they greet you wherever you are and that was nice. coffee was good

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so very much for taking the time to provide us your feedback on Trip Advisor regarding your stay at Best Western Plus Governor's Inn located in Richmond, Va. I am overwhelmed to hear that Courtney provided you with such Superior Customer Care. Courtney is the newest addition to our team and comments like yours is the exact reason... More 

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