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BEST WESTERN PLUS Governor's Inn

#11 of 83 Hotels in Richmond
Certificate of Excellence
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9826 Midlothian Turnpike, Richmond, VA 23235-4812
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BEST WESTERN PLUS Governor's Inn
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304 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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usa
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Don't let the outside the city location throw you off, this Best Western is close to the highways and minutes from downtown. The rooms are huge, with brick walls, king beds, big flatscreen tv's that are actually in HD (shocking how many hotels have new tv's and use SD for a terrible picture). Bathrooms large, clean, and stocked with everything... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you very much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that your experience with us did not grant us a 5 in ratings. I truly understand the frustration with one building having an elevator and... More 

Cumberland, Virginia
1 review
3 of 5 stars Reviewed 1 week ago

This hotel wasn't bad, but my room had bugs (think fruit flies) flying around the room. They were pretty bad to the point if you were sitting still you were swatting bugs to keep them out of your face. Overall it wasn't to bad.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so sorry to hear about the fruit flies that were in your room. I know personally how annoying they can be. We have treated that room and hopefully this... More 

Piscataway, New Jersey
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night but our stay was very comfortable. Upon arriving at the hotel, music was playing in the club near the check in counter. It was nice but rather loud. I'm glad we took the advice of other reviewers and got a room in the second building. We had a king room on the second floor. There... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to take the time to thank you so very much for leaving your feedback for us on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so glad to see that you enjoyed your stay with us and that having to go to the other building and up the flight of... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night at the Governor's Inn and were very pleased with the service at the front desk - particularly Courtney and Marishia who were working at check-in time on June 16. The hot breakfast was very substantial and the eating area was kept immaculate by the staff. A pleasure to stay here - and it's our second stay.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

Thank you so much for taking the time to leave us your feedback on Trip Advisor regarding your stay at the Best Western Plus Governor's Inn located in Richmond, Va. I am so glad that my team took such great care of you, Courtney and our new employee Maharshi do such a wonderful job at providing Superior Customer Service to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We were in town for the HEAV convention for homeschool families, we chose this location for the price and were very pleased with the young lady, Courtney at the front desk. She went over and beyond to help us. The room we booked on Priceline was suppose to have a sleeper sofa and didn't, so she moved us to another... More 

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I wanted to take the time to thank you so very much for taking the time to leave us your feedback on Trip Advisor regarding the Best Western Plus Governor's Inn located in Richmond, Va. It was such a pleasure to have you stay with us. I am happy that Courtney was able to provide you with Superior Customer Care.... More 

Alexandria, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I found a nice hotel at a very attractive rate. It was clean, the service staff were terrific and it was close to the business I was visiting. There were many restaurants in the area or high end restaurants nearby in center Richmond.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so very much for leaving us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to see that you enjoyed your stay with us. We pride ourselves on our Great Service and Cleanliness and I am so glad that you experienced these qualities while you... More 

lebanon, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I truly enjoyed my stay....Employees were very polite and helpful. The hotel room was very clean along with the entire hotel. Breakfast was great with a variety to choose from. I would definitely stay here again......

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so much for leaving your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Virginia. I am so glad to hear that you enjoyed your stay with us. It is always a pleasure to hear wonderful things about our hotel and our staff. We hope that you will come... More 

Durham
1 review
4 of 5 stars Reviewed 4 weeks ago

I have had mediocre experiences with Best Westerns in the past. I was pleasantly surprised by the cleanliness and service. Isaiah at the front desk was particularly helpful and friendly. The immediate neighborhood was nothing to write home about but shopping and dining were fairly close.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so very much for taking the time to leave your feedback on Trip Advisor for our hotel Best Western Plus Governor's Inn. I am happy to see that we were able to meet and exceed your expectations. I am pleased top hear that Isaiah provided you with exceptional Customer Care and that my Housekeeping Team... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

First, let me mention that I don't remember ever staying at a Best Western, but I was very impressed with this Best Western. I had no idea that this hotel was this grand. The hallways are wide, clean, and decorated nicely. I just loved the stone and brick walls that decorate the halls on each floor. The lighting was very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to thank you so very much for taking the time out to leave your review on Trip Advisor regarding our hotel Best Western Plus Governor's Inn located in Richmond, Va. It certainly is heart warming to read all the great things that you had to say about our hotel and your stay. Our hotel is very unique in... More 

Chesapeake, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2015

The hotel is lovely brick buildings. The staff is friendly. Rooms are very nice, and come with all the amenities, including a microwave and refrigerator, although that is not listed on the hotel's website. The exercise room looked very nice. Close to shopping and downtown. There is also an onsite restaurant.

Was this review helpful? Yes
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review

I want to express my sincere thanks for leaving your review on Trip Advisor for the Best Western Plus Governor's Inn, Richmond, Va. I am glad to hear that you loved our brick work. Our hotel is very unique in its architecture. We receive many compliments on our hotel. Our team was more than happy to accommodate you and I... More 

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