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Fairfield Inn & Suites Richmond Northwest

#27 of 82 Hotels in Richmond
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9937 Mayland Drive, Richmond, VA 23233
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Fairfield Inn & Suites Richmond Northwest
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Fairfield Inn & Suites Richmond Northwest
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Fairfield Inn & Suites Richmond Northwest
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146 reviews from our community

Traveler rating
    66
    55
    19
    5
    1
See reviews for
52
33
15
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Lakeland, Florida
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel on our way back from DC. The staff was friendly and accommodating, the rooms were clean, beds were super comfy and the room decently large. The breakfast was varied and the waffles were delish. Would def recommend and would stay again if faced with choice to do so.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Hotchx4, Thank you for your review! We hope you enjoyed your trip to DC and are glad we provided a comfortable stopover during your travels. We appreciate your 5-star ratings and look forward to seeing you the next time you're in Richmond! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Norwood, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 10, 2015

I called the hotel 3 in the morning to see if we could check in around 7 since w have a 5 hour drive and James said no problem. The rest of the staff was great,the buffet attendant was so nice and friendly even at 6am. I was also there during the power outage, the staff did what they would... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Brenda S, Thank you for taking the time to write a review - we hope you enjoyed your vacation! It's great to hear you found our staff so helpful & friendly and we can't wait for your next stay. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Huntington, New York
Top Contributor
78 reviews 78 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 8, 2015

Spotlessly clean, friendly staff, dog friendly and the front end clerk was able to squeeze an upgrade out of my near depleted Marriott points account. Initially I had hoped it was a bit closer to I-95, simply for convenience. Turns out I'm actually very pleased with the location being just off the beaten path. We will keep this one in... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear ChubbaHill, Thank you for reviewing our Fairfield Inn & Suites! I'm glad to read you found everything very clean and that you ended up enjoying our location off I-64. Thanks again for your comments and we look forward to your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 7, 2015

The hotel suffered from a power outage, and I am aware that this is beyond their control. The shocking part is this hotel does not have a generator. I'm not going to state all of the inconvenience this caused but it is worth mentioning that their emergency lighting did not work . It is extremely dangerous to walk down an... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Handsome-Young-Lad, Thank you for taking the time to write a review - we sincerely regret the inconvenience and that we did not handle the matter to your satisfaction. I am sharing your comments with our corporate team in order to better address such situations in the future and ensure our guests' safety and comfort. Please reach out to me... More 

Portland, Maine
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2015

Stayed one night on the way to Charlottesville, and arrived around 8:30pm. Ben and Evan were at the desk and went out of their way to help us figure out how to use a Marriott reward certificate obtained after we made our reservation. They also provided great advice about where to get a late dinner, and even upgraded us to... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear mainemojo, Thank you for your review - we hope you enjoyed Charlottesville and are glad you had a comfortable, convenient stopover at our hotel! I'm happy to hear our staff was able to help out and you liked your suite. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven,... More 

Fairfax, Virginia
Top Contributor
88 reviews 88 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 22, 2015 via mobile

As a Marriott Platinum, I have a great deal of experience staying in a variety of Marriott properties. The stay was excellent (courtesy, cleanliness, room) until I got to breakfast. Poor quality, poor selection, poor maintenance. I don't want overcooked turkey sausage, undercooked egg substitute, pasty muffins. I do want a real fruit selection and decent yogurt, and hot coffee.... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Ron_from_Brooklyn, Thank you for staying with us again and taking the time to share your feedback. While we're glad you found most aspects of your stay excellent, we sincerely regret that we fell short of our goal in providing a delicious complimentary hot breakfast and are using your feedback to ensure our staff does a more diligent job of... More 

Washington DC, District of Columbia
Top Contributor
159 reviews 159 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 21, 2015

When it comes to hotels I am very particular about cleanliness and this hotel gets 💎💎💎💎 review. The lobby has a modern design with a business center, 24/7 coffee, (👎👎 not fresh and too lite) a breakfast place, a gym and small pool. We did not see the pool and gym since we were only staying for the night while... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Christine_1085, We appreciate you taking the time to review our Fairfield Inn & Suites; we're happy you found us extremely clean and our staff friendly! However, we sincerely apologize our breakfast fell short of your expectations and are discussing your comments with our breakfast team to ensure we provide the high quality breakfast our guests expect. We are thankful... More 

Roanoke
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

Stayed here two nights following a surgery. Front desk staff very nice. Was put in a perfect room for having a dog..low floor, near the exit door. The room was clean, comfortable, and quiet. Liked the fridge and microwave. Although I didn't have breakfast, they did keep the coffee/tea/ area well stocked with fresh fruit too. Asked for a late... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Elizabeth A, Thank you for your review & we hope all went well with your surgery. It's great to hear you had a comfortable, quiet visit and our staff was able to help with your needs. Thanks again for your comments and we look forward to seeing you the next time you're in our area! David Amick eCommerce Manager... More 

Memphis, Tennessee
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Stayed here two nights with my son as we visited colleges. Conveniently located. (Right next to an O'Charley's) Friendly staff and clean hotel. Breakfast was very good. Newer hotel. Would stay here again.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Rankin F, We appreciate you taking the time to write a review and hope you enjoyed visiting the area colleges! It's great to hear you had a comfortable, clean visit and our team is grateful for your 5-star ratings. We can't wait to see you the next time you're in Richmond! Thanks again for your praise. David Amick eCommerce... More 

Ocean Isle Beach
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 3, 2015

Greeted warmly by front desk clerk upon arrival. Room was lovely, clean and comfortable. Plenty of towels. Breakfast was good...always enjoy the waffles. Indoor pool was very clean. We also had free internet/WiFi.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Alice M, Thank you for taking the time to review our hotel! I'm pleased to hear you found our staff so friendly and had a comfortable, clean visit. We love our Marriott Rewards members, too, and are always happy to assists guests who would like to sign up during a stay - thanks for the tip! We look forward... More 

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