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Fairfield Inn & Suites Richmond Northwest

#27 of 84 Hotels in Richmond
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9937 Mayland Drive, Richmond, VA 23233
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Fairfield Inn & Suites Richmond Northwest
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154 Reviews from our TripAdvisor Community

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Traveler rating
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    57
    21
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (41)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (27)
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Des Moines, Iowa
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here on a business trip. Room was clean, hotel staff was nice and the workout room was very nice as well. Continental breakfast was pretty standard but good. For the price I gave this an excellent rating.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Jrsparland, Thank you for reviewing our hotel! I'm happy you had a nice stay, as well as that you felt you received excellent value for your money. We can't wait to see you the next time you're in Richmond! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Virginia
Level Contributor
6 reviews
3 of 5 stars Reviewed 3 weeks ago

Our family stays with Marriott most often whenever we travel. We had a good stay at this hotel. There were a few things that made us think we will probably stay with a different Marriott in the area next time. Those being: 1) The pool was freezing, did not looked like it was kept up well. The date we were... More 

Was this review helpful? Yes
DAmickDaly7, Above Property Management at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Myriah1022, Thank you so much for taking the time to review your stay at the Fairfield Inn and Suites, Richmond Northwest. We are glad that your stay overall was good, but truly sorry for any issues that you and your family endured. I have shared your comments with the hotel management team, as well as our corporate team for... More 

New York City, New York
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 19, 2015

I LOVE this hotel. Ok, maybe I'm exaggerating a bit. But, I smiled when I first walked in because of the colors! I hate when a hotel/motel does not bother to coordinate the decor. (Personally, I like orange. And, IMHO, the designer tastefully coordinated the hues of brown, turquoise, green and even a pop of purple. You have to see... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear judimom, Thank you for taking the time to write a detailed review of our Fairfield Inn & Suites! We're so glad you enjoyed our look & furnishings, and had an outstanding stay all-around. We do indeed cater to guests of all needs and are grateful for your 5-star ratings across the board. Thanks again for your praise and we... More 

Union, West Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

Stayed two nights for a conference. Upon check-in, the front desk staff was great. We were made to feel welcome, and we were able to get some good advice for a restaurant. My room was very clean and big enough. The bathroom was spotless, with upscale amenities. Parking was available no matter when we arrived back at the hotel. The... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear RLasker, Thank you for taking the time to review our Fairfield Inn & Suites! It's great to hear our staff made you welcome and you had a clean, comfy stay. We regret that you experienced noise issues and appreciate you bringing your concerns to our attention to follow up with our staff. Otherwise, thanks again for your praise and... More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 14, 2015

Stayed here one night on a road trip with our dog. The hotel was ok, but the experience was ruined a little when our dog found an old strip of bacon under the desk. Made the $50 pet fee seem even more unreasonable. Probably wouldn't stay here again.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear phil1004, Thank you for taking the time to share feedback. We're sorry to hear your stay fell short of your expectations and will share your comments with our housekeeping team to ensure we meet our standards of cleanliness. We hope to have another opportunity in the future to give you a great stay; thanks again for your review. David... More 

Malvern, Pennsylvania
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 6, 2015

The Fairfield Inn was clean, comfortable, relatively inexpensive and available. This was my first stay here, and was business-related. The location is very convenient. The breakfast won't be confused with that at the Four Seasons, but neither will the price. It's free! I would definitely stay here again.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear jimbo0101, Thank you for taking the time to review our hotel! I'm glad your first experience with us was a great one and you felt you received good value for your money. Thanks again for your comments and we look forward to seeing you the next time you're in town! David Amick eCommerce Manager Daly Seven, Inc More 

Medford Lakes, New Jersey
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 26, 2015

Typical Marriot the room was great and so was the staff. The women running the breakfast was very nice. I felt like a guest in her home, it does not get better than that! The only downside was the car with three guys sleeping in the parking lot next to my car. I was out early and they did not... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear schinnyNewJersey34, Thank you for taking the time to review our hotel! We're glad you had a great stay and found our staff so friendly - we will be sure to recognize our breakfast host for her hard work. We do apologize for the inconvenience regarding parking and appreciate you bringing it to our attention to ensure our guests' comfort... More 

Darien, Connecticut, USA
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed May 26, 2015

While the hotel public areas are new and well appointed we had a few issues during our stay: 1) Mobile check in did not work, while this was not a major issue it was a nuisance as we expected everything ready after a 6 hour drive. 2) Our room smelled of smoke, and there was beer and a bag of... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Wandering-from-CT, Thank you for taking the time to write a review. While we're glad you enjoyed our refreshed public areas, we sincerely regret that your visit fell short of your expectations. We are still working out the kinks of the transition to accommodating mobile check-ins and apologize that we did not handle it satisfactorily - our team is using... More 

Lakeland, Florida
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 27, 2015

We stayed in this hotel on our way back from DC. The staff was friendly and accommodating, the rooms were clean, beds were super comfy and the room decently large. The breakfast was varied and the waffles were delish. Would def recommend and would stay again if faced with choice to do so.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Hotchx4, Thank you for your review! We hope you enjoyed your trip to DC and are glad we provided a comfortable stopover during your travels. We appreciate your 5-star ratings and look forward to seeing you the next time you're in Richmond! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Norwood, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 10, 2015

I called the hotel 3 in the morning to see if we could check in around 7 since w have a 5 hour drive and James said no problem. The rest of the staff was great,the buffet attendant was so nice and friendly even at 6am. I was also there during the power outage, the staff did what they would... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Richmond Northwest, responded to this review

Dear Brenda S, Thank you for taking the time to write a review - we hope you enjoyed your vacation! It's great to hear you found our staff so helpful & friendly and we can't wait for your next stay. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

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