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The Massad House Hotel

11 North 4th Street, Richmond, VA 23219
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The Massad House Hotel
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Ranked #58 of 82 Hotels in Richmond
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14 reviews from our community

Traveler rating
    4
    4
    1
    1
    4
See reviews for
3
Couples
0
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
39 reviews 39 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visiting Richmond for a conference, I had to book last minute, and realised that all other hotels near the convention centre were fully booked. It was quite hard to find this hotel - it wasn't on Expedia, I just stumbled upon it on Google Maps. Having emailed for availability, the owner, Abe, gave me a very good rate. Upon arrival... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This is the worst hotel in the world they have no hot water and they also have roaches the hotel also has a permanent smoke smell the bathroom is so small that when you use the toilet you have to put you legs in the tub to use the toilet properly smh the spare chair in the room was filthy... More 

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Travelers are raving about these Richmond hotels

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 22, 2015

In December I had to come and stay in Richmond, VA. It was a last minute trip due to the fact that I had an unfortunate family emergency and needed to be close to the MCV hospital. When I got to Richmond I passed by the Massad House Hotel and decided I would stop and take a look. As soon... More 

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Washington DC
Top Contributor
56 reviews 56 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 20, 2013

I reviewed this place back in November 2009 when I was there for the Richmond Marathon. I ran it again in November 2013, and stayed here again. Again, I know that people really have strong feelings about it, but I didn't see a ton of negatives. Definitely, this place is not for people who are used to W Hotels, or... More 

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Hollywood, Florida, United States
1 review
5 of 5 stars Reviewed April 23, 2013

I think these reviews are horribly wrong...My mom an I stayed at this Hotel in March of 2010 and loved it...The things that attracted us to it was their quaintness..european charm, such as their antique elevator..the high postered beds an the eagerness an politeness of every employee we encountered.  All reasons  we wanted to stay again, on our trip from New... More 

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Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2012

My friend and I reserved this hotel in advance online because of the location. The entire place smells of smoke and mold. Very old and not kept up well. To get up to our room, we were shown to a 2x2 unventalated elevator. Room was extremely small and bathroom no more than a closet. The hotel would not refund any... More 

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Calgary, Canada
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 26, 2011

Friendly communications online, made it easy for 3 of us to get the accommodations we wanted. Upon arrival all staff members we encountered on various shifts were very friendly and helpful. The Hotel is a bit older, but very well located and very well priced next to similar options nearby. Only a few blocks from the State Capitol, and right... More 

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Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2011

This one of the worst places I've ever stayed for a hotel. When I finished taking my shower and reached for the towel; snatched it off the towel rack, I was met by roaches. All night roaches crept on the rug, the bathtub, my toothpaste tube, toothbrush and everything else. The comforter itself was infested with cigarette smoke as well... More 

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New York City, New York
1 review
2 of 5 stars Reviewed April 28, 2010

I don't meet to be mean to the hotel. The employees are great and very welcoming. Nonetheless, I the hotel is not very clean, the rooms are narrow, and it smells smoke everywere. There are signs forbitting smoking but I don't believe the rule is reinforced. I believe it they can do something about the smoking and renew some of... More 

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Washington DC
Top Contributor
56 reviews 56 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 17, 2009

I went to Richmond to run the Suntrust Richmond Marathon in November 2009. I'd been lazy about getting rooms at the downtown hotels and found this one on Google maps (the hotel doesn't have a website). While the other hotels had been charging triple digit figures with minimum 2-night stays (as reported via promotional e-mails), this place charged me less... More 

Was this review helpful? Yes 2
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