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All 82 Richmond hotels

The Massad House Hotel

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11 North 4th Street, Richmond, VA 23219
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The Massad House Hotel
Ranked #53 of 82 hotels in Richmond
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11 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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Washington DC
Top Contributor
56 reviews 56 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 20, 2013

I reviewed this place back in November 2009 when I was there for the Richmond Marathon. I ran it again in November 2013, and stayed here again. Again, I know that people really have strong feelings about it, but I didn't see a ton of negatives. Definitely, this place is not for people who are used to W Hotels, or... More

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Hollywood, Florida, United States
1 review
5 of 5 stars Reviewed April 23, 2013

I think these reviews are horribly wrong...My mom an I stayed at this Hotel in March of 2010 and loved it...The things that attracted us to it was their quaintness..european charm, such as their antique elevator..the high postered beds an the eagerness an politeness of every employee we encountered.  All reasons  we wanted to stay again, on our trip from New... More

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Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2012

My friend and I reserved this hotel in advance online because of the location. The entire place smells of smoke and mold. Very old and not kept up well. To get up to our room, we were shown to a 2x2 unventalated elevator. Room was extremely small and bathroom no more than a closet. The hotel would not refund any... More

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Senior Contributor
24 reviews 24 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 26, 2011

Friendly communications online, made it easy for 3 of us to get the accommodations we wanted. Upon arrival all staff members we encountered on various shifts were very friendly and helpful. The Hotel is a bit older, but very well located and very well priced next to similar options nearby. Only a few blocks from the State Capitol, and right... More

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Richmond, Virginia
1 review
1 of 5 stars Reviewed July 18, 2011

This one of the worst places I've ever stayed for a hotel. When I finished taking my shower and reached for the towel; snatched it off the towel rack, I was met by roaches. All night roaches crept on the rug, the bathtub, my toothpaste tube, toothbrush and everything else. The comforter itself was infested with cigarette smoke as well... More

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New York City, New York
1 review
2 of 5 stars Reviewed April 28, 2010

I don't meet to be mean to the hotel. The employees are great and very welcoming. Nonetheless, I the hotel is not very clean, the rooms are narrow, and it smells smoke everywere. There are signs forbitting smoking but I don't believe the rule is reinforced. I believe it they can do something about the smoking and renew some of... More

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Washington DC
Top Contributor
56 reviews 56 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 17, 2009

I went to Richmond to run the Suntrust Richmond Marathon in November 2009. I'd been lazy about getting rooms at the downtown hotels and found this one on Google maps (the hotel doesn't have a website). While the other hotels had been charging triple digit figures with minimum 2-night stays (as reported via promotional e-mails), this place charged me less... More

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1 review
5 of 5 stars Reviewed August 17, 2009

I am an artist and recently stayed at this hotel during a festival they had downtown....I was looking for a nice in-expensive quaint place to stay. I guess the economy had something to do with it...but I am a starving artist after all....All the hotels I called were way...( I mean "way" ), out of my price range for where... More

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Stamford, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 16, 2008

We chose the Massad House based on a recommendation in Lonely Planet, even though the hotel does not have a website and we weren't able to see any pictures of the property. BIG mistake. First, the good-- the front desk clerk was very friendly, and the room was pretty clean. Now, the bad-- the hotel looks like it has not... More

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massad, Public Relation Manager at The Massad House Hotel, responded to this review

We here at The Massad House Hotel want to express our appologies for any inconvience you may have experienced during your stay here at the hotel. Since your last stay, the hotel has recently gone under new management and has been completely been renovated. All hotels in the downtown area lock there doors after 12:00 a.m. so the quest can... More

3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 3, 2008

We stayed at the MHH in March 2008. I'd booked a "suite" as there were three of us and did so directly with the property, as their website was not working and they don't seem to be listed with any of the online providers. It's hard to say whether this was a good or bad stay as there seemed to... More

Was this review helpful? Yes 1
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Additional Information about The Massad House Hotel

Address: 11 North 4th Street, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Also Known As:
Massad Hotel Richmond

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