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Richmond Magnuson Grand Hotel

6531 W Broad St, Richmond, VA 23230 (Formerly Crowne Plaza Hotel Richmond West)
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Richmond Magnuson Grand Hotel
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Richmond Magnuson Grand Hotel
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230 reviews from our community

Traveler rating
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    64
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Richmond Magnuson Grand Hotel
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Fort Wayne, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2011

Nice friendly staff, thats the first thing I noticed. The hotel is on the older side, but well established and know how to treat guests. I was impressed. I dont typically leave reviews but felt like they warranted it. Walked over to the restaurant for a quick bite and was surprised at how quick I got seated and served. Had... More 

Was this review helpful? Yes 1
ontario
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2011

Our family is glad that we chose to stay at this hotel. During our 4 day stay, we found our stay comfortable and the staff including assistant front office manager, Huseyin Cakir, to be extremely helpful and responsive to our needs. He is an attribute to the Crowne Plaza organization.

Was this review helpful? Yes 1
San Carlos, Panama
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 8, 2011

Super Clean, Very Comfortable Bed, Nice Restaurant. I was most impressed by the staff. They are very attentive to guests. It was very consistent, not just a few of the staff. Hurricane Irene: We were there during the Hurricane. Staff was on hand to help with small things that came up. No complaints. Good generator provided basics until power was... More 

Was this review helpful? Yes 1
1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear Ed and A. Thank you for your valued feedback and review. While we take tremendous pride in providing the most clean and comfortable environment for all of our valued guests, it is our well trained and service dedicated staff which makes the Crowne Plaza Richmond West a memorable experience and not just another hotel. More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed August 15, 2011

Please provide the USA channel to your list of viewing channels. Especially, because of the series that come on this channel, compared to the major stations in the summer. Also, please provide refrigerators in the rooms, and much bigger closets. I have to be here for a month an d had to request a luggage cart to hang all the... More 

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear Maryanne. Thank you for your review of the Crowne Plaza Richmond West. While we value all of the feedback we receive from our guests, it is especially great to hear of the experience from guests with extended stays with us, as it provides us with a level of consistancy we strive to acheive each and every day. We are... More 

Miami, Florida
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2011

I stayed 6 days during a business trip. I had a nice size room that was in need of minor updating. The room appeared clean but had a mild lingering odor ( I don't think it was coming from me:). The staff was great and ready to assist. The location was a bit of a drive from the airport but... More 

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear valued guest. Thank you for taking the time to provide your feedback in regards to your stay with us at the Crowne Plaza Richmond West. We are an older property, having been built in 1975, but have the advantage of large, spacious rooms designed for the comfort of our guests. This is especially advantagous when corporate guests stay for... More 

Norfolk, VA
Top Contributor
132 reviews 132 reviews
57 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed August 3, 2011

This hotel was very good, with just a couple of nit-picks here and there. The staff was friendly and efficient. They got me checked in and out very quickly. The room was clean. Everything in the room was in good working order and very comfortable. Most of the public areas were in great shape. The only flaws were the slightly... More 

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear MikeBHR, Thank you for taking the time to provide us with a review of your stay at our Crowne Plaza Richmond West. We encourage and greatly appreciate all feeback in the smallest details so we can continue to provide to valued guests as yourself the highest standards of service and product you deserve. Our professional yet friendly staff is... More 

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2011

Our organization recently held training sessions at the Crowne Plaza in West End Richmond for five days. Mark, Lori, and the entire banquet and catering staff provided excellent service. Though this hotel is an older property, the meeting rooms were spacious and nicely furnished and staff members checked on us often to make sure that everything met our expectations. The... More 

Was this review helpful? Yes 1
1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear valued guest. Thank you for taking your valuable time to post your thoughts and experience on your recent stay with the Crowne Plaza Richmond West. We are very pleased to know our strong committment in providing exceptional customer service to our partners ensured your week long training was a success. We are an older property, but pride ourselves on... More 

Boston, MA
Top Contributor
97 reviews 97 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 25, 2011

We stayed at this hotel just for one night in April. The location was perfect for visiting the college we had to tour. It was close enough to Richmond without having to pay for the advantages of staying in the actual city.

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear valued guest, Thank you for taking the time to post a review of your stay with the Crowne Plaza Richmond West. You are absolutly correct regarding our "perfect" location when visiting any of our nationally recognized local universities. We are less than 5 miles from Virginia Commonwealth University (VCU), the University of Richmond (UofR) and Virginia Union University (VUU).... More 

freedom, new york
1 review
4 of 5 stars Reviewed July 1, 2011

The rooms are clean, well appointed and large. Unfortunately they would only put a roll away in a room with a king size bed. Which wasn't the most convenient because we have three small Children. We opted to save the $10 and have them camp out on the floor. The hotel is clean, and completely nonsmoking so the rooms all... More 

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear valued guest, Thank you for your time in providing feeback on your experience here at the Crowne Plaza Richmond West. We work hard every day to ensure all of our guests consistently receive superior customer service along with high standards of cleanliness, comfort and security. Towards this goal, we invested considerable time, effort and finances to ensure our former... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed June 19, 2011

Thanks to the front desk manager, Sauvik Ghosh, our stay was a pleasure. He was professional, personal, and informative about the area. We booked this trip through priceline.com, and the cheap price was got the room for was not reflective of the quality of service. We would definitely stay in this hotel again.

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1RichmondReview196, Director of Sales at Richmond Magnuson Grand Hotel, responded to this review

Dear Valued Guest, We are indeed impressed with the stellar guest service skills of our Front Office Manager. He is one of many outstanding staff members here at the Crowne Plaza Richmond West eager to showcase those skills to every guest we have the pleasure of hosting while in Richmond,Virginia. Thank you for your feedback. We have relayed your compliments... More 

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