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Richmond Magnuson Grand Hotel

6531 W Broad St, Richmond, VA 23230 (Formerly Crowne Plaza Hotel Richmond West)
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1 room 1 guest
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Richmond Magnuson Grand Hotel
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • English first
  • French first
  • Any
English first
  • All months
    (232)
  • Mar-May only
    (56)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (34)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't even think about staying if you're looking to have any type of a good stay. They are not even legally under the name Magnuson Hotels since January 2015. After contacting the corporate office to dispute the $150+ unauthorized charges and the blatant disrespect I received from the half rate Manager, they unbeknownst to themselves informed me they no longer... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 15, 2015

This review is/was based on an 07/14 visit and my opinion only, not fact: FYI, the RMG may be listed as "I-64 Richmond" hotel under Hotels.com and other websites At one time, the RMG may have been grand, but its time is over. I suspect it may go out of business here at some point. Lack of maintenance has let... More 

Was this review helpful? Yes 2
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 6, 2015

This hotel overcharged my credit card by $197.43. AFter several days, they did refund the money to my bank account, but by then it was too late. I did not have the extra $200 in my account to absorb this error, so my account became overdrawn and I was charged an additional $105.00 in overdraft charges. I contacted the Assistant... More 

Was this review helpful? Yes 8
A TripAdvisor Member
1 of 5 stars Reviewed April 26, 2015

My husband and I booked this place through trip advisor and it's Horrible!!!! First we both were charged and we NEVER spent the night! Not so much as signed a piece of paper to check in! There was a trash can in the Lobby that read "Ice Bucket" People were expected to dig ice from it! It says Magnisun and... More 

Was this review helpful? Yes 7
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed February 17, 2015

The first thing to note is that last year the Virginia Attorney General filed a lawsuit against this hotel for committing fraud, deception, and misrepresentation. The hotel was accused of violating Virginia's bait-and-switch law by charging customers more than they were told their rooms would cost. Also, about a month before we were there, 2 people were shot in the... More 

Was this review helpful? Yes 18
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed November 21, 2014

Dirty, disgusting. No place for a family to stay. Don't know how this place is legal. Mold everywhere is hallways. Strange people walking around. Beware, very creepy. We did not feel safe at all and left after we checked in and went upstairs and saw the conditions of the rooms and people walking around the hallways.

Was this review helpful? Yes 12
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 16, 2014

Came to stay during marathon. Although I did well at the marathon, this was the nightmare. Problems: hot tub was out of order. Mildew in the shower. Had to beg the staff to bring you breakfast. I think many of the patrons at breakfast were off of the street. No towels in the dark pool area and got strange looks... More 

Was this review helpful? Yes 10
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 4, 2014

The only saving grace of the stay was that the woman at the front desk was courteous and accommodating. Most everything else was a bit of a horror show. There are out of order signs everywhere - one of the elevators, and nearly every vending machine and ice machine. The elevator that did work had dusty hand prints all over... More 

Was this review helpful? Yes 9
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed October 27, 2014

Very outdated, elevator out of order. Lights were not on in the lobby or pool area after dusk. Room was a decent size, but obviously had not been swept well. Beds were ok, linens were clean, but shower curtain had mildew at the bottom, and there was no ice bucket in the room. No TV remote and when we asked... More 

Was this review helpful? Yes 6
Wayne, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 20, 2014

We were looking for a weeken get away vacation and booked room in this hotel. What a beautiful experience we had !!!! Did not know that there was a program hosted by ISKCON every Sunday that was a bonus for our stay. Heard some nice music (Kirtan) and free food. Can't beat the taste of nice vegetarian food. The hotel... More 

Was this review helpful? Yes 2
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