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Richmond Magnuson Grand Hotel

3.0 of 5 6531 W Broad St, Richmond, VA 23230 (Formerly Crowne Plaza Hotel Richmond West)
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Richmond Magnuson Grand Hotel
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Richmond Magnuson Grand Hotel
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229 reviews from our community

Traveler rating
    38
    36
    40
    54
    61
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56
30
18
74
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (229)
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    (54)
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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 21, 2014

Dirty, disgusting. No place for a family to stay. Don't know how this place is legal. Mold everywhere is hallways. Strange people walking around. Beware, very creepy. We did not feel safe at all and left after we checked in and went upstairs and saw the conditions of the rooms and people walking around the hallways.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 16, 2014 via mobile

Came to stay during marathon. Although I did well at the marathon, this was the nightmare. Problems: hot tub was out of order. Mildew in the shower. Had to beg the staff to bring you breakfast. I think many of the patrons at breakfast were off of the street. No towels in the dark pool area and got strange looks... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 4, 2014

The only saving grace of the stay was that the woman at the front desk was courteous and accommodating. Most everything else was a bit of a horror show. There are out of order signs everywhere - one of the elevators, and nearly every vending machine and ice machine. The elevator that did work had dusty hand prints all over... More 

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 27, 2014

Very outdated, elevator out of order. Lights were not on in the lobby or pool area after dusk. Room was a decent size, but obviously had not been swept well. Beds were ok, linens were clean, but shower curtain had mildew at the bottom, and there was no ice bucket in the room. No TV remote and when we asked... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed October 21, 2014

The place was clean and fresh looking and the staff were very helpful and happy,.Its more that worth the money..Everything in room was working and bathroom was spotless.I found free Sunday Vegetarian feast in the afternoon. That was additional bonus for me.Overall my stay was excellent.

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Wayne, New Jersey
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 20, 2014

We were looking for a weeken get away vacation and booked room in this hotel. What a beautiful experience we had !!!! Did not know that there was a program hosted by ISKCON every Sunday that was a bonus for our stay. Heard some nice music (Kirtan) and free food. Can't beat the taste of nice vegetarian food. The hotel... More 

Was this review helpful? Yes 2
Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

The place was clean and fresh looking and the staff helpful and cheerful, So nice to get more than you pay for it will be my regular home away from home.Everything in room was working and bathroom was spotless.

Was this review helpful? Yes 1
Harrisonburg, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 2, 2014

When the parking lot is empty at 7pm, take a hint.I had determined, honestly, to not write any review of this hotel. It's obvious that the new owners are struggling with a huge hotel and not a lot of resources. However, since this is rated 3-star and there have been favorable reviews, I thought about other folks like myself who... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

We stayed here for a night this past weekend and the utter neglect this property has is astonishing. Had we not been there for an event for friends I would have packed up and left. The entire hotel had only one ice machine that worked, every drink machine had a paper on it saying sorry but out of service, one... More 

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College Park, Maryland
1 review
1 of 5 stars Reviewed September 8, 2014

This hotel is absolutely, by far, the worst hotel I have stayed in. The management, for number one, are rude and very unprofessional. The female day manager does not care about her guests, let alone, anything they have to say. They overcharged and double charged for my room, the didn't tell me maintenance/renovations were going to be taking place that... More 

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Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230 (Formerly Crowne Plaza Hotel Richmond West)
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Reservation Options:
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza

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