We were at this hotel for the NASCAR event for a couple of nights. Great hotel for the price we paid. We only booked three days before the event. Nice bar and hot breakfast buffet. Coming back in September for the races! What a deal for a full service hotel!

Would not recommend this place for any function that has to be served food and has to have rooms setup. We had to set them up ourselves, dirty glasses were being put on the table we mention and they only wiped them out, broken ones were also on tables. Butter paddies were just dropped on tables, no rolls plates, very... More

We found this on our way to dc. Right of the freeway. Great welcoming hotel and lobby. We were given a room on the 2nd floor. Extremely spacious and clean. There was everything we needed. Even had a great indoor pool with a 8ft depth!. This place truly is a hidden gem especially at the really low rate we were... More

Under New Management? Great right? The Former Crowne Plaza West has changed guards.SO, reNEWal means new start, right? Out with the old and rebirth of fresh new better service and value is the immediate expectation, right? But No. New Management at Magnuson Grand got this thing wrong - VERY wrong. Prior to even arriving in town,I phoned on 2 seperate... More

I was a guest at the Richmond Magnuson Grand Hotel on March 20th, 2013. I was there to attend a conference that was being held there the following day. The hotel smelled like mold and was very dingy. The room I stayed in did not have working heat. I was freezing! I had the heat turned all the way up... More

The Manuson Grand purchased the hotel from Crown Plaza and since has not lived up to what they sell, after 30 years of traveling this was probably the worst experience I've ever had, cold food, not staffed properly to take care of customers, chained outer doors because locks don't work, not swept or cleaned. Find another hotel

It had bed bugs, pee stains on the sheets, hair on the sheets, dirty bathrooms, the windows were dirty, the showers, the walls were, and the lights went out. The worsy hotel I have ever been in. It was horrible I recommend that no one ever go to that hotel.

If you can avoid staying here I would at all cost. There are a list of several little things that could be knick picked, but I must say that this hotel is more interested in hosting parties in their event rooms rather than making sure their paying guests are comfortable and happy. Friday night my daughter and I went down... More

My husband and I were attending an event the weekend of February 15 - 17th. Making the reservation was an ordeal to begin with. We tried several days in a row with the phone just ringing and ringing. They told us they were having phone problems. Okay, then when we arrived they couldn't find our reservation. After quite a bit... More