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Crowne Plaza Hotel Richmond West


Crowne Plaza Hotel Richmond West
Hotel class 3 of 5
6531 W Broad St, Richmond, VA 23230
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Traveler Reviews

60% Recommend
3.5 of 5 stars 33 reviews
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By trip type
All (33)
[ Date ] [ Rating ]
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5 of 5 stars
mystryshopper 1 contribution
Charlotte, NC
Jul 4, 2009 | Trip type: Solo travel
1/1 found this review helpful

This hotel is a little old to look at but honestly its quality of services far exceed the reviews that I read before I decided to stay at this hotel. The staff is excellent and I was made to feel right at home as soon as I walked through the door. Though they just have one food outlet, their multi-cuisine... more

Nice visit
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4 of 5 stars
teachu2 1 contribution
virginia
Mar 15, 2009 | Trip type: Business
1/1 found this review helpful

Four day stay for business and was very pleased. My room was very clean and comfortable~ especially the bed. Bathrooms were clean and well stocked with lots of towels. Very happy with all the lighting! Usually I am dragging lamps across the room to get better lighting for work. The staff was a huge asset to the hotel!!! All were... more

Great Place
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5 of 5 stars
Beltalk 1 contribution
NC
Jan 22, 2009 | Trip type: Family
1/1 found this review helpful

We stayed for four nights and we had a wonderful time. The room was clean, the staff was friendly and helpful. We enjoyed the indoor pool every night that we were there. I would highly recommend this hotel to anyone. We were there to see the historical sites and we had a great time. more

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5 of 5 stars
TarHeelTraveller 21 contributions
Raleigh
Jan 20, 2009 | Trip type: Family
2/2 found this review helpful

Just returned from a 3-day here. We were staying for a volleyball tournament. Given the previous reviews, I was very pleasantly surprised. The front desk staff was pleasant and efficient. The room was fresh, clean and comfortable, especially the beds, which were sumptiously comfortable. Overall, the property had the air of an older place which had been recently and thoroughly... more

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1 of 5 stars
rexroman 1 contribution
nashville
Dec 18, 2008 | Trip type: Business
0/1 found this review helpful

There is nothing Crowne or Plaza about this hotel. Room service is horrible, the rooms stink (all three that I moved into and from), the bathrooms are dirty and moldy and I can go on. Intercontinental should be ashamed to let this hotel fly a Crowne Plaza flag. This hotel should downgrade to a limited service bargain hotel. But even... more

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3 of 5 stars
nwmsu 10 contributions
Kansas CIity, NO
Sep 26, 2008 | Trip type: Business

I saw the reviews prior to my stay so I had low expectations. I was surprised based on the poor review. The hotel is fair. The exterior needs help and upgraded and you can tell it is older. There was nothing wrong with the room at all and comparable to new rooms. I would stay here again if it was... more

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1 of 5 stars
The_Travel_Clan 1 contribution
NorthEast
Aug 3, 2008 | Trip type: Family

We are priority club members with Holiday Inn/Crowne Plaza and have come to expect that Holiday Inn's can be hit or miss, however we have never had a bad experience when staying at a Crowne Plaza. Sadly, this hotel has destroyed that perfect record. This is an old hotel that is run down and in need of lots of TLC.... more

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1 of 5 stars
vosskkb 1 contribution
US
Jul 24, 2008 | Trip type: Business, Solo travel

I have stayed at this hotel numerous times for business purposes and have found something wrong each time I stayed there. The first time I was booked into a room and went to relax. My key opened the door but unfortunately there was another family staying in the room I had been assigned. The staff fixed the problem but It... more

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2 of 5 stars
ruann23 12 contributions
Virginia
Jul 6, 2008 | Trip type: Family

I had stayed in this hotel a year prior and was thoroughly pleased with my stay. I had planned a trip with my sister and her family and I chose this hotel due to my positive past experience. Needless to say, this experience was not as pleasant. The room was dirty. We were on the 6th floor and there were... more

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4 of 5 stars
Whiccup 6 contributions
Matthews
Apr 23, 2008 | Trip type: Business, Couples

We enjoyed the stay at Crown Plaza Richmond West. This former Holiday Inn hotel has been tastefully renovated to Crown Plaza's standards. Although older as an establishment, it is well maintained. The bed was comfortable and the room clean. The elevator used in the Tower building is very slow, but does what is intended. The most outstanding compliment for this... more

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Crowne Plaza Hotel Richmond West Address

6531 W Broad St, Richmond, VA 23230
Richmond Hotels Crowne Plaza Hotel Richmond West
3.5/5.0
33