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Crowne Plaza Hotel Richmond West


Hotel class 2.5 of 5
6531 W Broad St, Richmond, VA 23230
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Reviews you can trust

56% Recommend
3.5 of 5 stars 39 reviews
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By trip type
All (39)
[ Date ] [ Rating ]
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4 of 5 stars
frogKeswick   1 contribution
Keswick,Virgina
Nov 19, 2009 | Trip type: Business New

I was pleased with the services,room,and my stay. The food was good.. There was a problem with getting the food to the table. the pancakes were not brown they were white. We are use to our chicken cooked with no meat being redd around the bone. This will not stop us from coming back. more

Management response from
1RichmondReview196, Director of Sales

Thank you so much for your feedback. As I understand, your group will return in the future and I am sure that our staff will correct any of the concerns you had with the meal in your banquet event. It is your feedback that ensures we move forward improving upon our efforts with every event. We look forward to having...

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5 of 5 stars
countryd00d   13 contributions
Virginia Beach
Oct 2, 2009 | Trip type: Solo travel

I stayed at the Crowne Plaza in April while attending a science fiction convention. This is a very nice hotel, the staff was very responsive to my request for a room on a quiet floor. The room was very spacious and quiet. The bed was extremely comfortable. The restaurant in the hotel is very expensive. I ate lunch in the... more

Management response from
1RichmondReview196, Management

Dear Valued Guest, Thank you for your great review. We too are sad that your convention has outgrown our hotel. It is always appreciated when someone takes the time to write a good review since unfortunately, many times we only take time to report concerns. Thank you for your time and patronage!

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3 of 5 stars
waterscientist   2 contributions
Johnstown, Pa
Sep 24, 2009 | Trip type: Business, Solo travel

I stayed at this hotel for about 2 months. I would have gone elsewhere after the first week if it had not been for the excellent discount, which was arranged through my company. The hotel common areas were clean and quiet with the exception of the elevator doors that bang together loudly. My room was of average size. The décor... more

Management response from
1RichmondReview196, Management

Dear Valued Platinum Member, I want to thank you for your feedback regarding your lengthy stay with our property. As you stated, due to your companies continued support of our hotel hosting their guests, we do offer a valuable discount. This however, does not change the amenities we provide. We do offer an additional perk for Platinum guests only, regardless...

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2 of 5 stars
MSJet_Setter1   3 contributions
U.S.A
Sep 13, 2009 | Trip type: Couples

My husband and I attended a wedding in town and booked a room here as the wedding party was staying in the hotel and the reception was there. When we got to the room, it was horrible. The ceiling of the room appeared as though it would cave in any moment. The bathroom as well, and the ceiling over the... more

Management response from
1RichmondReview196, Management

Dear Valued Guest, I apologize for any inconvenience you may have experienced. We do depend on our guests to offer us valued comments and suggestions so that we can continue to provide the service and product you expect. I want to assure you that we have begun adressing all of your concerns.

So-so
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3 of 5 stars
Daylove   17 contributions
Las Vegas
Jul 29, 2009 | Trip type: Business, Solo travel

It's a good value for the price paid but the rooms carpet was wet and I could not get the room changed because they were booked. Small business center with old computers. more

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2 of 5 stars
traveler1234Michigan   1 contribution
michigan
Jul 26, 2009 | Trip type: Business, Solo travel

i have stayed in this hotel a few weeks ago for a weekend, my trip was ok at begining but second day i had noise problem in my room at third floor, when i went and ask to front desk about room change, the guy at front desk told me directly `` can i ask why`` with a ignoring attitude... more

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5 of 5 stars
mystryshopper   1 contribution
Charlotte, NC
Jul 4, 2009 | Trip type: Solo travel
1/1 found this review helpful

This hotel is a little old to look at but honestly its quality of services far exceed the reviews that I read before I decided to stay at this hotel. The staff is excellent and I was made to feel right at home as soon as I walked through the door. Though they just have one food outlet, their multi-cuisine... more

Nice visit
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4 of 5 stars
teachu2   1 contribution
virginia
Mar 15, 2009 | Trip type: Business
1/1 found this review helpful

Four day stay for business and was very pleased. My room was very clean and comfortable~ especially the bed. Bathrooms were clean and well stocked with lots of towels. Very happy with all the lighting! Usually I am dragging lamps across the room to get better lighting for work. The staff was a huge asset to the hotel!!! All were... more

Great Place
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5 of 5 stars
Beltalk   1 contribution
NC
Jan 22, 2009 | Trip type: Family
1/1 found this review helpful

We stayed for four nights and we had a wonderful time. The room was clean, the staff was friendly and helpful. We enjoyed the indoor pool every night that we were there. I would highly recommend this hotel to anyone. We were there to see the historical sites and we had a great time. more

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5 of 5 stars
TarHeelTraveller   21 contributions
Raleigh
Jan 20, 2009 | Trip type: Family
3/3 found this review helpful

Just returned from a 3-day here. We were staying for a volleyball tournament. Given the previous reviews, I was very pleasantly surprised. The front desk staff was pleasant and efficient. The room was fresh, clean and comfortable, especially the beds, which were sumptiously comfortable. Overall, the property had the air of an older place which had been recently and thoroughly... more

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Crowne Plaza Hotel Richmond West Also Known As

  • Crowne Plaza Richmond
  • Richmond Crowne Plaza
Address: 6531 W Broad St, Richmond, VA 23230
Richmond Hotels Crowne Plaza Hotel Richmond West
3.5/5.0
39