Four day stay for business and was very pleased. My room was very clean and comfortable~ especially the bed. Bathrooms were clean and well stocked with lots of towels. Very happy with all the lighting! Usually I am dragging lamps across the room to get better lighting for work. The staff was a huge asset to the hotel!!! All were... more

We stayed for four nights and we had a wonderful time. The room was clean, the staff was friendly and helpful. We enjoyed the indoor pool every night that we were there. I would highly recommend this hotel to anyone. We were there to see the historical sites and we had a great time. more

Just returned from a 3-day here. We were staying for a volleyball tournament. Given the previous reviews, I was very pleasantly surprised. The front desk staff was pleasant and efficient. The room was fresh, clean and comfortable, especially the beds, which were sumptiously comfortable. Overall, the property had the air of an older place which had been recently and thoroughly... more

There is nothing Crowne or Plaza about this hotel. Room service is horrible, the rooms stink (all three that I moved into and from), the bathrooms are dirty and moldy and I can go on. Intercontinental should be ashamed to let this hotel fly a Crowne Plaza flag. This hotel should downgrade to a limited service bargain hotel. But even... more

I saw the reviews prior to my stay so I had low expectations. I was surprised based on the poor review. The hotel is fair. The exterior needs help and upgraded and you can tell it is older. There was nothing wrong with the room at all and comparable to new rooms. I would stay here again if it was... more

We are priority club members with Holiday Inn/Crowne Plaza and have come to expect that Holiday Inn's can be hit or miss, however we have never had a bad experience when staying at a Crowne Plaza. Sadly, this hotel has destroyed that perfect record. This is an old hotel that is run down and in need of lots of TLC.... more

I have stayed at this hotel numerous times for business purposes and have found something wrong each time I stayed there. The first time I was booked into a room and went to relax. My key opened the door but unfortunately there was another family staying in the room I had been assigned. The staff fixed the problem but It... more

I had stayed in this hotel a year prior and was thoroughly pleased with my stay. I had planned a trip with my sister and her family and I chose this hotel due to my positive past experience. Needless to say, this experience was not as pleasant. The room was dirty. We were on the 6th floor and there were... more

We enjoyed the stay at Crown Plaza Richmond West. This former Holiday Inn hotel has been tastefully renovated to Crown Plaza's standards. Although older as an establishment, it is well maintained. The bed was comfortable and the room clean. The elevator used in the Tower building is very slow, but does what is intended. The most outstanding compliment for this... more