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Red Roof Inn - Richmond South

4350 Commerce Road, Richmond, VA 23234
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Red Roof Inn - Richmond South
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Red Roof Inn - Richmond South
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250 Reviews from our TripAdvisor Community

Traveler rating
    95
    78
    41
    20
    16
See reviews for
73
61
32
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (70)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (56)
All months
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

For a hotel that prominently advertises the fact that it is "100% nonsmoking," the amount of smoke in this hotel is unbelievable. The first room we were in stunk of smoke so badly that my wife's asthma was set off within seconds, which only happens when she is in the presence of cigarettes, which suggests someone was smoking in the... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. With the recent update of our rooms our goal is to not only meet the guest’s expectations but exceed them and in this case we did not. I have spoken to my team & shared this... More 

Conley, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my stay and will be back. The staff and service was really nice. The room was clean and neat. I stay in this hotel every time I have business in the Richmond area and wouldn't think of going to another hotel.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for sharing your experience from your stay with us & especially for making us your hotel of choice in the Richmond area. Our new upgraded rooms continue to get very good reviews & I am glad you share that feeling. Thank you for your comments on our service, cleanliness, and my staff. We work hard to... More 

Winter Haven, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this Red Roof on our way to Massachusetts and on the way home. Recent remodel, floors are not carpet, good for traveling with dogs. Subway next door and gas across the street. Just watch your GPS, mine took me straight down a dead end road then had me u-turn back to the hotel. (And it did it... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to post your review “Stopped twice traveling”. Our new rooms continue to get very good reviews & I am glad you share that feeling. Our pet policy FREE does attract some great customers. You returning makes us feel good about how we are performing since our goal is... More 

2 reviews
3 of 5 stars Reviewed 1 week ago NEW

This motel deserves a better rating but I can't give it one. The room we stayed in was great, roomy and clean with a comfortable bed. The area around the hotel looks nice but beware! Just a few blocks away it gets really rough. The 6 ft ladder we had strapped to our car roof dissappeared overnight. But the really... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. We appreciate your positive comments but sincerely apologize for the problems you had. I can assure you that we take safety and security very seriously here. I will speak with my staff and Security Company to make sure we are keeping a better eye... More 

Ottawa,
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Staying at this motel right now. This is our second stay and we won't be back. The property is 100% smoke free and the signs say there is a designated smoking area. They do not enforce this as everyone smokes everywhere. The walkway leading to our room had dozens of cigarette butts. Clearly designated areas means anywhere except in the... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and especially for coming back a second night. Your comments on our clean rooms will be shared with housekeeping. I will speak with my staff about directing more guests to the smoking area and making sure we are... More 

Myrtle Beach, South Carolina, United States
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Precious Red Roof Inns that we have stayed at have been very modern and up-to-date. This RRI must have been omitted when remodeling. There were no tables to put your things. The bathroom had no where to put our overnight case. There were not enough plug-ins for wireless items. No near-by restaurants...

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and am sorry for us not providing what some of the other Red Roof Inns have offered you. When we remodeled our rooms a couple years ago we did eliminate the table but added a desk area and... More 

Bergen, Norway
Top Contributor
68 reviews 68 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After 21(!) hrs travel from northern europe via DC we settled at this place for the first night of many in US. Read some TA comments before booking and was slightly curious when opening the door to our room. Well, the room was spacy, comfy and clean. The maid earned her reward left on the pillow. Frontdesk welcoming and friendly.... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. I very much appreciate your comments, recommendation & am glad that you gave us a chance after reading our TA reviews. I can understand your reluctance since we had a few poor reviews, but if you look past those we get a lot of... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've been to this RRI/Richmond South three times in the past 2 years. Each time it's been consistently good! The check-in process was hassle free and they even honored my special request that I had made online. Last time I had to revise my check-in/out dates which was easily taken care of over the phone. My room was clean, quiet... More 

Was this review helpful? Yes 1
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for coming back to stay with us again & taking the time to share your experiences. We greatly appreciate your comments on our service and quality. Consistency is what we work hard for so each and every guest has the best experience possible. Making reservations online is a great way to find our best deals and... More 

Manama, Bahrain
Top Contributor
52 reviews 52 reviews
47 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stopped over here whilst on a roadtrip, just looking for somewhere to put my head down I pulled over here. I had never stayed at a Red Roof Inn but I was pleasantly surprised. Everything was clean and fresh, the room was fine, nothing wrong at all, it was all nice, clean and comfortable. The staff were very pleasant... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for taking the time to share your experience “Clean and comfortable – great little spot”. We are so thankful you chose to give us a try in Richmond and I Hope this will be the start of you looking for Red Roof Inns. Your comments and recommendation mean a lot to the staff & me, especially... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This red roof is very easy to find, it`s just off I-95 & you can see it from the highway (in case you miss the road signs). It`s the typical Red Roof style with the best water pressure! If you are going to be there for more than a day, you need to find restaurants - there`s only a couple... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for taking the time to share your experience. I am very happy you enjoyed your stay and feel we stay pretty consistent. Our new style rooms continue to get very good reviews so I am glad the room was good and you had great water pressure. Our easy access off of I-95 helps take some of... More 

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