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Red Roof Inn - Richmond South

4350 Commerce Road, Richmond, VA 23234
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Red Roof Inn - Richmond South
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Red Roof Inn - Richmond South
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255 Reviews from our TripAdvisor Community

Traveler rating
    97
    79
    41
    20
    18
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74
62
32
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (255)
  • Mar-May only
    (70)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (56)
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Virginia Beach, Virginia
Level Contributor
162 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm not sure how long this facility has been here but they advertise all new rooms and WIFI. It look like the rooms have been refurbished. They are great. Roomy, comfortable and clean. This is our first stay at a Red Roof and we were impressed. We really liked the vinyl floors, no dirty, stinky carpeting. The people at the... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with Red Roof Inns for the first time and taking the time to share your experience. I see you are a high level contributor with Trip advisor with a lot of experiences which adds to the pleasure of reading this. I appreciate your comments on our new upgraded rooms, location, & WiFi.... More 

Tampa, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Me and my fiancée were driving up from FL to NY for a wedding and we actually planned to stay at a different hotel, but we saw a billboard sign for the red roof inn and decided to call and find out the price. When I called the lady said she had one room available and it was $30 cheaper... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us again and taking the time to share your experience. I very much appreciate your comments on our rooms, cleanliness, and price. We are constantly working on the exterior of our property to keep it looking fresh. We are just finishing up some landscaping issues after moving to a new vendor and in... More 

FLORIDA
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I checked in and my room was infested with bugs, the toilet hadn't been flushed and the door didn't dead bolt. See photos. The good was the wifi. The bad was the customer service, cleanliness, hair on towels, the bugs, the leaking and dirty toilet. Other than that it wasn't in a bad location a and I felt safe.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. We work hard to provide clean and comfortable rooms to all our guests on a daily basis. I will share this with my team to make sure we are improving on where we fell short. We... More 

Aliquippa, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

Khan working night check in was one of the friendliest, helpful persons I ever met. very thankful to him and the hotel was a great price and comfortable stay. I drove 1400 miles in less than 3 days and really needed the quiet restful stay

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with us and taking the time to share your experience. I am always happy to hear that someone discovers our product and is pleasantly surprised. It makes us very happy to hear after a long tiring drive we were able to make you feel comfortable. I very much appreciate your kind comments... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

For a hotel that prominently advertises the fact that it is "100% nonsmoking," the amount of smoke in this hotel is unbelievable. The first room we were in stunk of smoke so badly that my wife's asthma was set off within seconds, which only happens when she is in the presence of cigarettes, which suggests someone was smoking in the... More 

Was this review helpful? Yes 2
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. With the recent update of our rooms our goal is to not only meet the guest’s expectations but exceed them and in this case we did not. I have spoken to my team & shared this... More 

Conley, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay and will be back. The staff and service was really nice. The room was clean and neat. I stay in this hotel every time I have business in the Richmond area and wouldn't think of going to another hotel.

Was this review helpful? Yes 1
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for sharing your experience from your stay with us & especially for making us your hotel of choice in the Richmond area. Our new upgraded rooms continue to get very good reviews & I am glad you share that feeling. Thank you for your comments on our service, cleanliness, and my staff. We work hard to... More 

Winter Haven, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this Red Roof on our way to Massachusetts and on the way home. Recent remodel, floors are not carpet, good for traveling with dogs. Subway next door and gas across the street. Just watch your GPS, mine took me straight down a dead end road then had me u-turn back to the hotel. (And it did it... More 

Was this review helpful? Yes 1
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to post your review “Stopped twice traveling”. Our new rooms continue to get very good reviews & I am glad you share that feeling. Our pet policy FREE does attract some great customers. You returning makes us feel good about how we are performing since our goal is... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

This motel deserves a better rating but I can't give it one. The room we stayed in was great, roomy and clean with a comfortable bed. The area around the hotel looks nice but beware! Just a few blocks away it gets really rough. The 6 ft ladder we had strapped to our car roof dissappeared overnight. But the really... More 

Was this review helpful? Yes 1
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. We appreciate your positive comments but sincerely apologize for the problems you had. I can assure you that we take safety and security very seriously here. I will speak with my staff and Security Company to make sure we are keeping a better eye... More 

Ottawa,
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 24, 2015

Staying at this motel right now. This is our second stay and we won't be back. The property is 100% smoke free and the signs say there is a designated smoking area. They do not enforce this as everyone smokes everywhere. The walkway leading to our room had dozens of cigarette butts. Clearly designated areas means anywhere except in the... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and especially for coming back a second night. Your comments on our clean rooms will be shared with housekeeping. I will speak with my staff about directing more guests to the smoking area and making sure we are... More 

Myrtle Beach, South Carolina, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 21, 2015

Precious Red Roof Inns that we have stayed at have been very modern and up-to-date. This RRI must have been omitted when remodeling. There were no tables to put your things. The bathroom had no where to put our overnight case. There were not enough plug-ins for wireless items. No near-by restaurants...

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and am sorry for us not providing what some of the other Red Roof Inns have offered you. When we remodeled our rooms a couple years ago we did eliminate the table but added a desk area and... More 

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