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Red Roof Inn - Richmond South

4350 Commerce Road, Richmond, VA 23234
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Red Roof Inn - Richmond South
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Red Roof Inn - Richmond South
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238 reviews from our community

Traveler rating
    94
    75
    37
    18
    14
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34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hudson, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This by far, the noisiest, dirtiest, no amenities, worst hotel I ever stayed at. If U heard any good news about this place, it was written by the employees. Don't waste your time or money. I did not get a speck of sleep because of noise. Don't bother about a "coffee" there is none. This place is probably used for... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. It is very disappointing to the staff & me that you were disturbed and didn’t feel comfortable. Safety and security of our guests is always a top concern of ours. I will speak with my staff... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Stained, old comforter, pillows and blankets with burn holes. Stains on walls in bathroom, dirt on fresh towel, low toilet paper. Marijuana smells in halfway, man talking about drug user on phone. Sketchy area. This is a Deluxe King Room? Bad hotel, try Hampton Inn next door.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and am sorry for us letting you down. I have spoken to my team to remind them all that we most provide the best experience possible to our guests from the front office to the quality & cleanliness... More 

Harrisburg, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived after midnight and was pleasantly surprised with the courteous service. Had reserved one double room but asked if a second room was available. It was, and the clerk gave me the same price as the first room which I booked via an online bidding service. The clerk, Khan was a delight to deal with. He could not have been... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to post your review after your stay with us. I very much appreciate you and your family choosing to stay with us. Your comments on service &cleanliness are what we work hard for & it makes the staff’s day to read this Trip advisor posting. I am glad Khan was able to get you... More 

Morristown, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

I am a single woman who had been traveling alone (plus 1 mini dog) from FL to NJ with all my belongings in my car (relocating back home to NJ). I corresponded with Kevin the GM as to my safety and obvious car load of "stuff". He made a note to the staff to put me on the first floor... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for sharing your experience from your stay with us. I always enjoy hearing positive comments about my staff & property. “Clean, safe, and affordable” are comments we work to hear. Our rooms continue to get great reviews, along with our new flat screens with updated programming mostly in HD. Our location makes traveling a little more... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Enjoyed the stay ; enjoyed the bedding ; room smelled clean ; overall it would've been nice to stay in bed sleep. No truck parking and the nice floor could've use a little broom ; at first I didn't want to stay my prayers but The Holy Ghost quickly reminded me He came down out of Heaven to live among... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking a moment to share your experience. I very much appreciate your comments on our rooms. We are happy that you decided to stay and gave us 5 stars for your overall experience. I hope your business venture to Richmond was successful. We hope to see you again next time you... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We were arriving late for an early morning tour of the University of Richmond the next day. We needed a place to lay our heads and get some sleep. We were able to do that, shower and be on our way the next morning. Our room was clean and in good condition. The bathroom was small but clean and had... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. We are very pleased that you found our new renovated rooms to be clean and in good condition. I appreciate your comments on our service as well. We hope that your visit to the University of Richmond was enjoyable. A good night’s rest I... More 

Pittsburgh, Pennsylvania
Top Contributor
54 reviews 54 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all - we love it here. We have stayed here three years in a row on our way to OBX. It is a Red Roof - so do not expect the Waldorf. however, expect this: this place is clean as a whistle, the beds are so comfortable, the shower is great and the linens are wonderful. And, I... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for taking the time to share your experience. The staff and I really appreciate you coming back to stay with us multiple times. It pleases us very much that our customers can count on us - Red Roof Inn. “We LOVE Red Roof” is a major compliment coming from a seasoned traveler and a significant contributor... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I am so impressed with this Red Roof Inn. The room did not smell like smoke, in fact it is a nonsmoking facility and while there is not a hair dryer in the room you can get one from the front desk. This hotel was quite a surprise. The room was newly renovated with pergo wood floors, faux granite sink... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to post your review after your stay with us. I very much appreciate you choosing to stay with us and for the “What a Wonderful Surprise” posting. Your comments on our quality, service, & our new rooms are what we strive for in a customer experience. We are grateful for your recommendation. Our new... More 

Stoughton, Massachusetts, United States
Top Contributor
96 reviews 96 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were driving to Florida and between the snow on the east coast and getting through the traffic in the DC/VA area we pulled into the Red Roof close to the highway (95) and asked for a king bed non-smoking room. Once we entered the room we both noticed the strong odor of smoke, however with being so tired we... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

I sincerely apologize for your experience not being above satisfactory here at our inn. I appreciate you choosing to stay with us and am sorry for us letting you down. I have spoken to my team to remind them all that we most provide the best experience possible to our guests from the front office to the quality & cleanliness... More 

Peterborough, Canada
Top Contributor
197 reviews 197 reviews
41 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I always take the king superior and the room was spotless and I requested a room not backing onto the hwy and was obliged. Staff was friendly and efficient. Over all a pleasant stay !! Free coffee helped me settle in to a night of TV on a big screen TV and the work station was as usual a bonus.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with us and taking the time to share your experience. It was a pleasure reading our most recent post “Lived up to its ever improving name”. We very much appreciate your comments on our property, especially coming from a seasoned traveler and top contributor on Trip advisor. We pride ourselves in being... More 

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