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Red Roof Inn - Richmond South

4350 Commerce Road, Richmond, VA 23234
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Red Roof Inn - Richmond South
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Red Roof Inn - Richmond South
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269 Reviews from our TripAdvisor Community

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Traveler rating
    102
    83
    42
    23
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (269)
  • Mar-May only
    (70)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (56)
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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My friend and I stayed here for 1 night while visiting Richmond for the weekend. Room was clean and price was very reasonable. Hotel does serve free coffee in the lobby, but no continental breakfast. No swimming pool, no frig in room. There is free wifi. I don't know about TV offerings because we did not even turn on the... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for sharing your experience from your stay with us. We appreciate you choosing Red Roof Inns for the night. I am always happy to hear that someone discovers our product and is pleasantly surprised. The Free Wifi is a benefit to most of our guests but if you stay again you need to watch a little... More 

Whitinsville, Massachusetts
Level Contributor
66 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Room was decent, but there was a very off-putting smell in the room that smelled like smoke/cigarettes being covered up by cleaner/spray -- not good. Part of the problem with this location is that they have a "100% Smoke Free" policy which is completely not enforced and both new and regular attendees at the hotel figure that out almost immediately.... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to post your review after your stay with us. I apologize that you did not have a better experience. We work hard to give guests an experience that is better that they expect in economy lodging and I am sorry we fell short of that. Providing smoke free rooms is our goal so I... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good location. Room was clean and comfortable. Tv and wifi was good. Cheap prices. Helpfull staffs. But no refrigerator. İt is good to stay for a short time. You can stay if you are nearby Richmond. Thanks for everything. Hope to be there again.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for sharing your experience from your stay with us. I always enjoy hearing positive comments about my staff & property. We work hard to offer a good quality product at the economy level. Our prices provide a very good value to the consumer. Our rooms continue to get great reviews, along with our new flat screens... More 

Mechanicsburg, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We broke up a trip by staying overnight at the RR Inn. Room was clean and comfortable. After I got past the check in at the night security window, everything else was fine. I was pleasantly surprised by the condition of the room.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. We are glad that you found your stay clean and convenient. I will share this with my staff to provide encouragement to all the employees as we strive to provide consistent quality rooms for our guests. We hope that we will see you again inthe near future. More 

Rosendale, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Chose this motel based on TA reviews and price. Arrived at almost midnight after a long day on the road. Check in staff was nice & security guard escorted us (3 females) to the vicinity of our room which was nice but a bit concerning. The non smoking room smelled slightly of cigarettes ; found a roach in the bed... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. We work hard to provide clean and comfortable rooms to all our guests with good service even when we don’t get it all right. I will share this with my team to make sure we are... More 

Grapevine, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm traveling the East coast and stayed at a Red Roof Inn last night in New Jersey thinking "it's cheap and I just need somewhere to crash". Boy, was I wrong! Clean! Organized! Attractive! Friendly! This is not what I had experienced years ago but was so impressed that I purposely searched for another Red Roof Inn upon arriving to... More 

Was this review helpful? Yes 2
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with red Roof Inns on your East Coast trip. I am very happy that you gave us an opportunity and that we were able to surprise you with our brand. Your comments and recommendation means a lot to my staff as we work hard to provide consistently the cleanest rooms in the... More 

Greenville, North Carolina
5 of 5 stars Reviewed 1 week ago

With my dog I stayed at Red Roof Inn (#086, Richmond) because of their dog policy. It was late when we arrived, and we were exhausted from a very long day of travel. I benefited from the in-room Wi-Fi and found the late-night staff member (Khan was his name) very helpful in acclimating me to the hotel and getting me... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with us and taking the time to share your experience. I very much appreciate your remarks on our service and rooms. Our pet policies bring a lot of pet lovers to our property since there is no charge. I am glad you enjoyed our WiFi. We recently had it improved and it... More 

Niagara Falls
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Three of us were on a road trip recently and needed a place to stay overnight. When stopping on the Interstate for gas we decided to stay at The Red Roof Inn which was also at that Service Center. We were very happy to find that the price was reasonable and also included free Wi Fi in our room as... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for staying with us and taking the time to share your experience. I thank you for your comments and recommendations as our new rooms with the recent updates are getting a lot of positive feedback. When customers are looking for a good value – a comfortable room at a good price – we make that happen.... More 

Portland, Oregon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Not too bad for a place that doesn't charge for dogs.I have been to only a few Red Roofs and they were cleaner than this one. I would have liked the floor vacuumed and there were some type of beatles in the room. I stayed at a Quinta the night before for about $20 more and it was so much... More 

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize for your experience not being above satisfactory here at our inn. It is very disappointing to the staff and I that we did not meet your expectations in cleanliness. We have recently made some changes to the staff to improve our quality and prevent issues like this... More 

Naples, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this Red Roof Inn and was very impressed. The room had an updated look, was well maintained, very comfortable, and clean. I was also impressed by Khan who was the very friendly and helpful customer service representative. I look forward to staying there again.

Was this review helpful? Yes
KenVincent, General Manager at Red Roof Inn - Richmond South, responded to this review

Thank you very much for choosing to stay with us and taking the time to share your experience. I am always happy to hear that someone discovers our product and is “very impressed”. We work hard at providing clean and comfortable rooms for all our guests – which in most cases we meet or exceed a guests expectations being at... More 

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