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All 82 Richmond hotels

Holiday Inn Express Downtown Richmond

2.5 of 5 Hotel   |   201 East Cary Street, Richmond, VA 23219
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67%
Ranked #35 of 82 hotels in Richmond
A recent review
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127 people have reviewed this hotel

Traveler rating
    27
    55
    30
    7
    8
See reviews for
24
32
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Baltimore
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at this facility for a week while participating in an intensive at the nearby Richmond Ballet. I arrived before 11 am so I was given the available room for handicapped persons. It was fine. The space was suitable for a person in a wheelchair. I was able to use the space without problems. A full complementary breakfast was... More

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UK
Top Contributor
192 reviews 192 reviews
74 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for a couple of nights whilst on holiday. The hotel is centrally located and has a free shuttle that will drive you around the town centre. The staff are very friendly and make a point of saying hello. There is plenty of parking below the hotel, and the breakfast is the usual tasty fare from Holiday Inn... More

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Salisbury
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I just stayed here for a "weekend away" and could not have been more pleased with our choice. Our room was large and immaculate..every member of the staff that we encountered could not have been nicer. From the housekeeping staff to the front desk-everyone went out of their way to make our stay enjoyable. Great location-close to... More

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Lynchburg, Virginia, United States
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ended up here due to being bumped from another hotel use to overbooking. We were placed in a suite. Wonderful room! Very clean and comfy! Wonderful staff! Very nice and helpful! Would stay here again! Centrally located to anywhere you want to go downtown.

Was this review helpful? Yes 1
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Serena R, Thank you for taking the time out to provide feedback for us. We appreciate your business and are ecstatic that you had such an amazing stay. We hope to see you again soon. More

Top Contributor
57 reviews 57 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a great little hotel, we got a suite which was great as we are travelling with children and the second room makes a huge difference. The beds were very comfy and the bathroom was a good size. The complimentary breakfast was usual fare, but the server freshened up the hot food regularly which was nice to see. My... More

Was this review helpful? Yes 1
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for your feedback, we appreciate it when we have such positive comments about our hotel. We are very happy to hear that your stay was great and we will be handling the issues that you did have accordingly. We hope that you visit us again in the future. Thank you for staying with us, we appreciate you. -Front... More

Yorktown, Virginia
Top Contributor
83 reviews 83 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 16, 2014

We had another great stay at this HI Express. Convenient parking and much cheaper than other hotels in Richmond. Check-in was a snap. The room was clean, well furnished - free wifi was nice. The bed was very comfortable. The complimentary breakfast was great - the selection was impressive - something for everyone. It was nice to see that the... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

No AC in the halls, appliances that didn't work, excessively noisy AC unit in rooms, and an unfinished bathroom (spigot turned freely, caulking not finished, sharp edges on tub fixtures, etc.). Avoid until it is really renovated.

Was this review helpful? Yes 1
HIE R, Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Henry D, Thank you for taking your time to express your concerns with us. We value and appreciate your feedback and will be using it to make improvements. Although your recent stay was unsatisfactory, we hope that you will give us another chance to exceed your expectations. We strive to provide a wonderful experience for each guest that stays... More

Hot Springs, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014 via mobile

The Holiday Inn downtown Richmond was a wonderful place to stay. The rooms were very quiet and the beds were extremely comfortable. The breakfast had a good variety of both hot and cold items and various breakfast drinks. The best part of our stay was the wonderful personal attention we were shown while at the hotel. The front desk people... More

Was this review helpful? Yes 1
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear troublearok, Thank you for such positive feedback. We truly enjoyed having the National Beta Group here and we hope to see everyone once again at the next convention. We appreciate it when our groups have such an amazing experience! Again, thank you for taking the time out to review your stay. -Taylor Williams Front Desk Manager HIE Richmond Downtown More

Kolkata (Calcutta), India
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 29, 2014

We checked in early, they found us a room. Room was spacious, simple decor and furnishing but nothing to complain about. Breakfast was very good and the Manager goes around checking if you are satisfied. Located close to the business district and the Capitol. Some really GREAT restaurants nearby in walking distance. We were on a business trip and needed... More

Was this review helpful? Yes 2
Lexington, Kentucky
Top Contributor
86 reviews 86 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 20, 2014

Most of the previous reviews for this property are spot on. This is an older Holiday Inn property located in downtown Richmond. What struck me here was that the entire property simply feels tired. Paint is chipping and peeling in numerous places, carpets and floors have multile stains, room was not spotlessly clean but good enough. This place simply is... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Wildcat1897, Thank you for taking the time to communicate your concerns. We apologize for any inconvenience you have experienced. Though we would prefer you had a better experience at the hotel, we would like to thank you for providing your feedback. We have taken note and wish to thank you for all your comments. These are of great importance... More

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Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Downtown Richmond 2.5*
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 
Number of rooms
100

Questions & Answers

Questions? Get answers from Holiday Inn Express Downtown Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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