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All 80 Richmond hotels

Holiday Inn Express Downtown Richmond

2.5 of 5 Hotel   |   201 East Cary Street, Richmond, VA 23219
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66%
Ranked #36 of 80 hotels in Richmond
A recent review
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  • Reviews (123)
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123 people have reviewed this hotel

Traveler rating
    23
    55
    30
    7
    8
See reviews for
24
32
12
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Top Contributor
57 reviews 57 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is a great little hotel, we got a suite which was great as we are travelling with children and the second room makes a huge difference. The beds were very comfy and the bathroom was a good size. The complimentary breakfast was usual fare, but the server freshened up the hot food regularly which was nice to see. My... More

Was this review helpful? Yes
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for your feedback, we appreciate it when we have such positive comments about our hotel. We are very happy to hear that your stay was great and we will be handling the issues that you did have accordingly. We hope that you visit us again in the future. Thank you for staying with us, we appreciate you. -Front... More

Yorktown, Virginia
Top Contributor
83 reviews 83 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had another great stay at this HI Express. Convenient parking and much cheaper than other hotels in Richmond. Check-in was a snap. The room was clean, well furnished - free wifi was nice. The bed was very comfortable. The complimentary breakfast was great - the selection was impressive - something for everyone. It was nice to see that the... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

No AC in the halls, appliances that didn't work, excessively noisy AC unit in rooms, and an unfinished bathroom (spigot turned freely, caulking not finished, sharp edges on tub fixtures, etc.). Avoid until it is really renovated.

Was this review helpful? Yes 1
HIE R, Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Henry D, Thank you for taking your time to express your concerns with us. We value and appreciate your feedback and will be using it to make improvements. Although your recent stay was unsatisfactory, we hope that you will give us another chance to exceed your expectations. We strive to provide a wonderful experience for each guest that stays... More

Hot Springs, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The Holiday Inn downtown Richmond was a wonderful place to stay. The rooms were very quiet and the beds were extremely comfortable. The breakfast had a good variety of both hot and cold items and various breakfast drinks. The best part of our stay was the wonderful personal attention we were shown while at the hotel. The front desk people... More

Was this review helpful? Yes 1
Kolkata (Calcutta), India
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 29, 2014

We checked in early, they found us a room. Room was spacious, simple decor and furnishing but nothing to complain about. Breakfast was very good and the Manager goes around checking if you are satisfied. Located close to the business district and the Capitol. Some really GREAT restaurants nearby in walking distance. We were on a business trip and needed... More

Was this review helpful? Yes 2
Lexington, Kentucky
Top Contributor
86 reviews 86 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 20, 2014

Most of the previous reviews for this property are spot on. This is an older Holiday Inn property located in downtown Richmond. What struck me here was that the entire property simply feels tired. Paint is chipping and peeling in numerous places, carpets and floors have multile stains, room was not spotlessly clean but good enough. This place simply is... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Wildcat1897, Thank you for taking the time to communicate your concerns. We apologize for any inconvenience you have experienced. Though we would prefer you had a better experience at the hotel, we would like to thank you for providing your feedback. We have taken note and wish to thank you for all your comments. These are of great importance... More

Idaho Falls, Idaho
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2014

We were I town for a recent conference at the convention center. I had reserved a suite months in advance. When we arrived, our suite had been given away. The first night we had to stay in a regular size room with four adults. The staff was very apologetic and provided us with the extra comforts we needed for the... More

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Winchester, Virginia
Top Contributor
59 reviews 59 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 8, 2014

Location is this Holiday Inns best asset. We were in the city for a musical at a downtown theater. Otherwise typical room. Average comfort. We were at first given a room that smelled VERY smokey, but that was fixed quickly and politely after we complained.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear JayBirdD12, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the smoke smell in the room. While we understand that your stay was not 100% satisfactory, we would... More

Alpharetta, Georgia
Top Contributor
63 reviews 63 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 13, 2014

This is a decent hotel; it's about 10 minute walk from VCU campus. The lobby area is nice, and the rooms are fairly spacious and clean. I liked how they had bed, bath, and beyond products for their toiletries. The staff was pretty nice. My only complaints are that they had the most uncomfortable pillows, and breakfast was mediocre (but... More

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North Dartmouth, Massachusetts
Contributor
12 reviews 12 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 10, 2014

Went to Richmond for a seminar at the Convention Center. This room was just what I needed...cheap, clean, included breakfast. Room was clean. Bathroom modern and clean. Breakfast was good not great. Very helpful staff at front desk. PLEASE NOTE: This hotel is not close to the convention center, it is a 10 minute walk. I knew this ahead of... More

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Downtown Richmond 2.5*
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 
Number of rooms
100

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