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Holiday Inn Express Downtown Richmond

2.5 of 5
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201 East Cary Street, Richmond, VA 23219
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Holiday Inn Express Downtown Richmond
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Ranked #38 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
Alice T
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149 reviews from our community

Traveler rating
    36
    62
    32
    9
    10
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27
36
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34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (30)
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Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Staff VERY accommodating and helpful. Shuttle service person stayed past her shift to accommodate our slightly after hours pick-up schedule. Nice large rooms, comfy beds. Free breakfast. We plan to stay again next year!

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Top Contributor
183 reviews 183 reviews
25 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This is so frustrating, here again is a holiday inn express that gives the other ones a bad name and is bad for the brand. Barf not cleaned up in the hallway, lumpy beds, old fixtures, weirdly shaped room and barely clean bathrooms. Ugh every time this happens I trust the chain even less. Also nothing offered to rewards members... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear lab12345, Thank you for being an IHG Club Rewards member and for writing us a review. I am extremely sorry for the issues you had with the cleanliness of the property. Rest assured that your comments will be looked into and take actions accordingly. We appreciate your comprehension and we are hope you give us the opportunity to offer... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2015

Same as previous review, I made a reservation over 4 months ago for an event taking place in Richmond. I got a call saying there was a glitch and reservation can't be honored. I called the number back and talked to someone and then they connected me directly to the Richmond hotel where that person told me my reservation is... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear simmonstj, First of all, thank you very much for your recent stay at our hotel. I am so sorry that you had issues with your reservation. Rest assured that this matter will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

1 review
1 of 5 stars Reviewed March 11, 2015

I made reservations online for three rooms at this Holiday Inn Express back in November, for an event that is taking place on March 28. I get a call from a number in UT, telling me that at the time I made my reservations, there was a system glitch; I never should've given me confirmation numbers, because there were no... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Carol W, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We appreciate your taking the time to make us aware of the issues surrounding your reservation and apologize for any inconvenience this may have caused... More 

virginia beach,va
Top Contributor
77 reviews 77 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 25, 2015

I chose to stay here again because my last experience was so good. I was not disappointed. Friendly staff, comfy bed, strong free WiFi signal and free breakfast. The only reason I dropped my rating was because they did not put down salt on the front entrance and it was very slick out there. Other than that, it was close... More 

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Top Contributor
111 reviews 111 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 14, 2015

We are in town for USA Fencing Junior Olympics. The front desk staff is among the best that I have seen! They are genuinely friendly and handle guest requests promptly with a smile. The king suite is huge with a separate sitting room and a very comfortable king bed. The hotel is centrally located within easy walk/drive distance from the... More 

Was this review helpful? Yes 1
Salisbury, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 8, 2015

Very friendly staff and clean, comfortable rooms but when my wife and I woke up in the morning there was no hot water in our room. After speaking to the operations manager, she informed us that 'too many people are taking showers at the same time and it is using up the hot water, you will need to wait 20-30... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Justin D, Thank you for the feedback. It is lovely to hear you found our staff friendly and the rooms clean and comfortable. Please accept our apologies for the problem with the hot water and for any inconvenience this may have caused you. It is certainly not our intent to inconvenience our valued customers, but to instead provide good... More 

Tarboro, North Carolina
Top Contributor
88 reviews 88 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 6, 2015

A suite at this property comfortably accommodated 4 teenage girls and 2 adults. The girls slept in the bedroom with 2 queen beds and double doors, while the adults sleep on the pullover sofa. The living area was huge! I hate to feel cramped and have stayed in many suites that are smaller than regular rooms so I appreciated the... More 

Was this review helpful? Yes 1
York, Pennsylvania
Top Contributor
55 reviews 55 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 25, 2014

Stayed overnight to attend a function at the nearby convention center. Easy, reasonably priced parking for a downtown hotel with centrally located elevators that take you directly to the lobby. I was greeted at the front desk by a very friendly associate who checked me into my room in about 3 minutes, very efficient and polite. I'm not sure if... More 

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Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2014

I stayed at this hotel for two nights for meetings at the convention center (about a five minute walk from the hotel). I was very happy with the room rate and the parking cost - $10 for overnight - which was very reasonable compared to other hotels in the area. The staff was very nice at check-in and very accommodating... More 

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