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All 82 Richmond hotels

Holiday Inn Express Downtown Richmond

2.5 of 5 Hotel   |   201 East Cary Street, Richmond, VA 23219
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Ranked #31 of 82 Hotels in Richmond
A recent review
4 of 5 stars reviewed 1 week ago
o311mom virginia beach,va
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145 reviews from our community

Traveler rating
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    62
    32
    8
    8
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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virginia beach,va
Top Contributor
76 reviews 76 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose to stay here again because my last experience was so good. I was not disappointed. Friendly staff, comfy bed, strong free WiFi signal and free breakfast. The only reason I dropped my rating was because they did not put down salt on the front entrance and it was very slick out there. Other than that, it was close... More 

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Top Contributor
105 reviews 105 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are in town for USA Fencing Junior Olympics. The front desk staff is among the best that I have seen! They are genuinely friendly and handle guest requests promptly with a smile. The king suite is huge with a separate sitting room and a very comfortable king bed. The hotel is centrally located within easy walk/drive distance from the... More 

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Salisbury, North Carolina
1 review
2 of 5 stars Reviewed 3 weeks ago

Very friendly staff and clean, comfortable rooms but when my wife and I woke up in the morning there was no hot water in our room. After speaking to the operations manager, she informed us that 'too many people are taking showers at the same time and it is using up the hot water, you will need to wait 20-30... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Justin D, Thank you for the feedback. It is lovely to hear you found our staff friendly and the rooms clean and comfortable. Please accept our apologies for the problem with the hot water and for any inconvenience this may have caused you. It is certainly not our intent to inconvenience our valued customers, but to instead provide good... More 

Tarboro, North Carolina
Top Contributor
88 reviews 88 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 6, 2015

A suite at this property comfortably accommodated 4 teenage girls and 2 adults. The girls slept in the bedroom with 2 queen beds and double doors, while the adults sleep on the pullover sofa. The living area was huge! I hate to feel cramped and have stayed in many suites that are smaller than regular rooms so I appreciated the... More 

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York, Pennsylvania
Top Contributor
54 reviews 54 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 25, 2014

Stayed overnight to attend a function at the nearby convention center. Easy, reasonably priced parking for a downtown hotel with centrally located elevators that take you directly to the lobby. I was greeted at the front desk by a very friendly associate who checked me into my room in about 3 minutes, very efficient and polite. I'm not sure if... More 

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Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2014

I stayed at this hotel for two nights for meetings at the convention center (about a five minute walk from the hotel). I was very happy with the room rate and the parking cost - $10 for overnight - which was very reasonable compared to other hotels in the area. The staff was very nice at check-in and very accommodating... More 

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Philly Area
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 23, 2014

Stayed at this hotel for a convention at the convention center. It is about a 7-10 minute walk to the center. The room was pretty standard, clean, and comfortable. Don't quite understand the placement of the bathroom door. When open you can't access the door out of the room. Free wifi worked well in the room. Free breakfast was very... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2014

This hotel understandably doubled the room rate for folks coming into town for the Richmond marathon (which is fine) but wouldn't even offer a 30 minute late checkout for all the clientele that afforded them the opportunity to issue that rate. Declining runners who would arrive back at the hotel at 1030 the opportunity to shower before leaving town is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Dan W, I appreciate you taking the time to comment about your recent stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. Please allow me to apologize for the inconvenience and negative experience you may have had about the... More 

Greensboro, NC
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 9, 2014

Room was spotless and quiet. Close to restaurants in a safe area and about 10-15 minute walk to Altria Theater. Friendly staff. Breakfast was far better than at comperable hotels. Fare included pancakes, omlet, turkey sausage, biscuits and more. Highly recommended.

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Oconomowoc, Wisconsin
Top Contributor
80 reviews 80 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 28, 2014 via mobile

When all of the hotels look alike, it is the people that make the difference and the staff at this HIExpress excels. I cannot even call them out by name because they are ALL super nice at this typical clean and comfortable Holiday Inn Express property.

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Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Downtown Richmond 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#24 Business Hotel in Richmond

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