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Holiday Inn Express Downtown Richmond

2.5 of 5 Hotel   |   201 East Cary Street, Richmond, VA 23219
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67%
Ranked #34 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 1 week ago
caddotrouble Hot Springs, Arkansas
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130 reviews from our community

Traveler rating
    29
    55
    31
    7
    8
See reviews for
24
32
14
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Hot Springs, Arkansas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful. The front desk clerks were very helpful but the best part was the wonderful shuttle driver. The breakfast had a nice variety. The beds were very comfortable. We were there for 4 night and were very pleased with this hotel.

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Pittsburg, California
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed 2 nights on business. This is what you expect from a Holiday Inn Express. I had a corner room that was huge. Unfortunately the AC unit struggled to keep that big room cooled off. The main sleeping area was fine but the entry was a little warm. The WIFI was very good and the breakfast is hard to beat... More

Was this review helpful? Yes
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear HoltED, Thank you for taking time out of your day to provide us with this amazing feedback. We are so glad that you enjoyed the majority of your stay. We apologize about the a/c issues and will be fixing those immediately. We value our guest feedback so that we can continue to WOW each guest that stays with us.... More

Norfolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed for 2 weekend nights in mid-August. The location is fantastic, near everything, super convenient parking and excellent rates.. Good security. Immaculate public spaces and rooms. The bed was very comfortable, everything in the room worked well. It was quiet. The staff was uniformly wonderful! Friendly, helpful and excited about introducing visitors to their city. The breakfast room was... More

Was this review helpful? Yes
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Ember Rose, Thank you for taking the time out to provide with such wonderful feedback. We are very glad that you felt safe and secure at our location. We are also glad that you had a pleasant stay and experience with us. We will be looking forward to your next stay with us. -Front Desk Manager Taylor Williams Holiday... More

Baltimore
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this facility for a week while participating in an intensive at the nearby Richmond Ballet. I arrived before 11 am so I was given the available room for handicapped persons. It was fine. The space was suitable for a person in a wheelchair. I was able to use the space without problems. A full complementary breakfast was... More

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HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for taking the time to provide such complimentary and constructive feedback. We appreciate your visit every single year and are excited to see you again next year. We hope your fall and holiday months are wonderful! More

UK
Top Contributor
210 reviews 210 reviews
78 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for a couple of nights whilst on holiday. The hotel is centrally located and has a free shuttle that will drive you around the town centre. The staff are very friendly and make a point of saying hello. There is plenty of parking below the hotel, and the breakfast is the usual tasty fare from Holiday Inn... More

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HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for taking the time out of your day to provide us with such positive feedback. We were glad to have you here as our guest and look forward to seeing you again in the future to provide another five experience. More

Salisbury
1 review
5 of 5 stars Reviewed August 10, 2014 via mobile

My wife and I just stayed here for a "weekend away" and could not have been more pleased with our choice. Our room was large and immaculate..every member of the staff that we encountered could not have been nicer. From the housekeeping staff to the front desk-everyone went out of their way to make our stay enjoyable. Great location-close to... More

Was this review helpful? Yes
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

We are so happy that you enjoyed your stay with us and your compliments about our staff are much appreciated and will be passed along to the staff.Thank you for your feedback, we hope that we have another chance in the future to wow you again. More

Lynchburg, Virginia, United States
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 3, 2014

Ended up here due to being bumped from another hotel use to overbooking. We were placed in a suite. Wonderful room! Very clean and comfy! Wonderful staff! Very nice and helpful! Would stay here again! Centrally located to anywhere you want to go downtown.

Was this review helpful? Yes 1
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Serena R, Thank you for taking the time out to provide feedback for us. We appreciate your business and are ecstatic that you had such an amazing stay. We hope to see you again soon. More

Top Contributor
57 reviews 57 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

This is a great little hotel, we got a suite which was great as we are travelling with children and the second room makes a huge difference. The beds were very comfy and the bathroom was a good size. The complimentary breakfast was usual fare, but the server freshened up the hot food regularly which was nice to see. My... More

Was this review helpful? Yes 1
HIE R, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review

Thank you for your feedback, we appreciate it when we have such positive comments about our hotel. We are very happy to hear that your stay was great and we will be handling the issues that you did have accordingly. We hope that you visit us again in the future. Thank you for staying with us, we appreciate you. -Front... More

Yorktown, Virginia
Top Contributor
93 reviews 93 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 16, 2014

We had another great stay at this HI Express. Convenient parking and much cheaper than other hotels in Richmond. Check-in was a snap. The room was clean, well furnished - free wifi was nice. The bed was very comfortable. The complimentary breakfast was great - the selection was impressive - something for everyone. It was nice to see that the... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

No AC in the halls, appliances that didn't work, excessively noisy AC unit in rooms, and an unfinished bathroom (spigot turned freely, caulking not finished, sharp edges on tub fixtures, etc.). Avoid until it is really renovated.

Was this review helpful? Yes 1
HIE R, Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Henry D, Thank you for taking your time to express your concerns with us. We value and appreciate your feedback and will be using it to make improvements. Although your recent stay was unsatisfactory, we hope that you will give us another chance to exceed your expectations. We strive to provide a wonderful experience for each guest that stays... More

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Additional Information about Holiday Inn Express Downtown Richmond

Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Downtown Richmond 2.5*
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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