We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Downtown Richmond

2.5 of 5
Hotel website
Hotel deals
201 East Cary Street, Richmond, VA 23219
Special Offer
Save 10-30%
Holiday Inn Express Downtown Richmond
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #38 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
kawbuffalo Amherst
Write a Review

155 reviews from our community

Traveler rating
    37
    64
    34
    10
    10
See reviews for
29
37
15
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (36)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (28)
All months
Amherst
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I continue to be impressed by Holiday inn Express. The rooms are consistently clean, well furnished, with frig, microwave and coffee maker (which one really doesn't need as breakfast is included), and WiFi. Parking was only $10/day with in/out privileges and always plenty of spaces. The breakfast room was well-maintained and the variety was good although they should provide more... More 

Was this review helpful? Yes
Fayetteville, North Carolina
1 review
3 of 5 stars Reviewed 5 days ago NEW

Found rooms to be clean and comfortable, but nothing to write home about. The view from my room consisted of construction work immediately behind (beside) hotel and a nice view of the city's high rise buildings and churches. Staff was nice and housekeeping was extremely helpful and hardworking. My only major complaint is parking. With a 6 ft. limit not... More 

Was this review helpful? Yes
Knoxville, Tennessee
Top Contributor
76 reviews 76 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here one night on business. The downtown location is very convenient. However, I was underwhelmed with the hotel. Almost all hotels these days have a small snack/sundry shop in the lobby, but none of the Holiday Inn hotels seem to have these. After making several trips to the 3 floors with soda/water vending machines, I was out of... More 

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

BCTE4, I'd like to thank you for taking the time to write our hotel a guest survey, your feedback is vital to our success and efforts to continuously improve. We will be sharing your feedback with our hotel staff as well as our management team to improve on the quality of our hotel as well as the service we provide.... More 

Travelers are raving about these Richmond hotels

Port Jefferson, New York
Top Contributor
54 reviews 54 reviews
54 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start with something that I consider funny about this hotel. To take the elevators from the lobby to your room you have to use your room card. Fine, this is for security. However, there are at least two doors in the lobby area that lead to staircases which do not require a room key. I used those stairs... More 

Was this review helpful? Yes 1
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

grevo77, Thank you for taking the time to write our hotel a review of your most recent stay with us. We truly appreciate all the feedback you have given us. We will be addressing the set up of the stairwell/elevators very soon to help accommodate our guest in a better way in the future. We hope you choose our hotel... More 

Wake Forest, Nc
Top Contributor
344 reviews 344 reviews
57 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this HOliday Inn Express is really good and there is an attached garage so if you want to be downtown it is very convenient. The first impression is that this hotel lobby and our room had tired furnishings and could use updating, particularly carpet and upholstered pieces but the room was basically clean. The absolute customer service... More 

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

CarolinaBecky, Thank you for taking the time to write a review on your stay. We appreciate all the feedback you have given us, and we are please to see that you had a great time here in Richmond, VA. We put a lot of emphasis on guest service by our staff, and I'm pleased to hear that the service was... More 

Christiansburg, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We (me and my mother) stayed here in mid-April because my father was hospitalized at the McGuire VA. This was my first trip to Richmond and we did not know where to stay. This hotel was recommended to us by a family member. The hotel is in a good part of town (many office building surround it such as the... More 

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Kakie07, We appreciate the feedback you have given us for our stay at our hotel in April. Our goal each and every day is to provide the best service possible to all of our guests, and I'm happy to hear you had a wonderful stay at our property. We look forward to seeing you again on your next visit to... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Staff VERY accommodating and helpful. Shuttle service person stayed past her shift to accommodate our slightly after hours pick-up schedule. Nice large rooms, comfy beds. Free breakfast. We plan to stay again next year!

Was this review helpful? Yes
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Alice T, Thank you for taking the time to write our hotel a guest review. We are very happy to hear that you had such a great stay during the college reunion weekend, and that our complimentary hotel shuttle was able to accommodate your group as well. We hope to see you again soon. Badal Patel General Manager More 

Top Contributor
187 reviews 187 reviews
25 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed March 17, 2015

This is so frustrating, here again is a holiday inn express that gives the other ones a bad name and is bad for the brand. Barf not cleaned up in the hallway, lumpy beds, old fixtures, weirdly shaped room and barely clean bathrooms. Ugh every time this happens I trust the chain even less. Also nothing offered to rewards members... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear lab12345, Thank you for being an IHG Club Rewards member and for writing us a review. I am extremely sorry for the issues you had with the cleanliness of the property. Rest assured that your comments will be looked into and take actions accordingly. We appreciate your comprehension and we are hope you give us the opportunity to offer... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2015

Same as previous review, I made a reservation over 4 months ago for an event taking place in Richmond. I got a call saying there was a glitch and reservation can't be honored. I called the number back and talked to someone and then they connected me directly to the Richmond hotel where that person told me my reservation is... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear simmonstj, First of all, thank you very much for your recent stay at our hotel. I am so sorry that you had issues with your reservation. Rest assured that this matter will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

1 review
1 of 5 stars Reviewed March 11, 2015

I made reservations online for three rooms at this Holiday Inn Express back in November, for an event that is taking place on March 28. I get a call from a number in UT, telling me that at the time I made my reservations, there was a system glitch; I never should've given me confirmation numbers, because there were no... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Carol W, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We appreciate your taking the time to make us aware of the issues surrounding your reservation and apologize for any inconvenience this may have caused... More 

Questions? Get answers from hotel staff and past guests. Ask a question

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
View from room (2)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Hotel & grounds (13)
Viewed
Dining (9)
Viewed
Pool/beach area (1)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
View from room (1)
Viewed
Business center/function rooms (4)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities