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Holiday Inn Express Downtown Richmond

2.5 of 5
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201 East Cary Street, Richmond, VA 23219
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Holiday Inn Express Downtown Richmond
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Ranked #38 of 83 Hotels in Richmond
A recent review
3 of 5 stars reviewed 2 weeks ago
NellieBess Minnesota
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minnesota
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is pretty nice. It could use new carpet but other than that the room was fine. I appreciated having a microwave and fridge. Also, they have a good breakfast and I could get tea later in the day as well. There was one guy at the front desk who was frustrating, but the manager and shuttle drivers were... More 

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Wokingham, United Kingdom
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Friendly welcome on arrival on a very wet Saturday - comfortable, spacious room - we were very surprised that as Richmond is the Capital city - it was dead - hardly any people around the city. Richmond itself disappointing nothing there. The hotel served its purpose for us. The downside was the buffet breakfast which was included. The first morning... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Barbara M, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodation to all of our guest and we appreciate your business with us. It is nice to know that the comfort and space of the room received is well to your liking and found the location convenient. However, we... More 

chesapeake
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Never disappointed with Holiday Inn Express. This was no exception. The hotel has a good location near the conference center where we were attending a volleyball tournament. The rooms were clean and comfortable, the breakfast was good, parking was not very good the garage has very low ceilings and they charge you to park. Stayed 3 nights and all was... More 

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Doylestown, Pennsylvania
1 review
5 of 5 stars Reviewed May 27, 2015

My family & I spent a long weekend in Richmond and saving money while seeing the sights. They had a half price at the sights we visited. I would recommend staying at the Holiday Inn Express. A lot of the sights we want to see was in walking distance.

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Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 26, 2015

We were given a suite with 2 comfortable double beds and a separate lounge with a double sofa bed, loads of room for 5 of us. Breakfast was particularly worth a mention, hot and plenty of it. Unfortunately we were a bit disappointed in Richmond and wished we'd stayed in Fredericksburg instead although that's not a reflection on the hotel,... More 

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Amherst
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 20, 2015

I continue to be impressed by Holiday inn Express. The rooms are consistently clean, well furnished, with frig, microwave and coffee maker (which one really doesn't need as breakfast is included), and WiFi. Parking was only $10/day with in/out privileges and always plenty of spaces. The breakfast room was well-maintained and the variety was good although they should provide more... More 

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BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

kawbuffalo, Thank you for taking the time to write our hotel a guest review. I'm excited to hear that you had such a great stay at our property. We always try our hardest to create a great stay for our guests, and we look forward to seeing you again in Richmond, VA. Badal Patel General Manager More 

Fayetteville, North Carolina
1 review
3 of 5 stars Reviewed May 18, 2015

Found rooms to be clean and comfortable, but nothing to write home about. The view from my room consisted of construction work immediately behind (beside) hotel and a nice view of the city's high rise buildings and churches. Staff was nice and housekeeping was extremely helpful and hardworking. My only major complaint is parking. With a 6 ft. limit not... More 

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BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Daffodownk Thank you for taking the time to write our hotel a guest review. We appreciate all the feedback you have given and I have shared this information with our upper management. We hope to see you again on your next visit to Richmond, VA. Badal Patel General Manager More 

Knoxville, Tennessee
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed May 11, 2015

I stayed here one night on business. The downtown location is very convenient. However, I was underwhelmed with the hotel. Almost all hotels these days have a small snack/sundry shop in the lobby, but none of the Holiday Inn hotels seem to have these. After making several trips to the 3 floors with soda/water vending machines, I was out of... More 

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BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

BCTE4, I'd like to thank you for taking the time to write our hotel a guest survey, your feedback is vital to our success and efforts to continuously improve. We will be sharing your feedback with our hotel staff as well as our management team to improve on the quality of our hotel as well as the service we provide.... More 

Travelers are raving about these Richmond hotels

Port Jefferson, New York
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed May 8, 2015

Let me start with something that I consider funny about this hotel. To take the elevators from the lobby to your room you have to use your room card. Fine, this is for security. However, there are at least two doors in the lobby area that lead to staircases which do not require a room key. I used those stairs... More 

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BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

grevo77, Thank you for taking the time to write our hotel a review of your most recent stay with us. We truly appreciate all the feedback you have given us. We will be addressing the set up of the stairwell/elevators very soon to help accommodate our guest in a better way in the future. We hope you choose our hotel... More 

Wake Forest, Nc
Level Contributor
344 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed May 6, 2015

The location of this HOliday Inn Express is really good and there is an attached garage so if you want to be downtown it is very convenient. The first impression is that this hotel lobby and our room had tired furnishings and could use updating, particularly carpet and upholstered pieces but the room was basically clean. The absolute customer service... More 

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BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

CarolinaBecky, Thank you for taking the time to write a review on your stay. We appreciate all the feedback you have given us, and we are please to see that you had a great time here in Richmond, VA. We put a lot of emphasis on guest service by our staff, and I'm pleased to hear that the service was... More 

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