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Holiday Inn Express Downtown Richmond

2.5 of 5
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201 East Cary Street, Richmond, VA 23219
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Holiday Inn Express Downtown Richmond
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169 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beaver, Pennsylvania
Level Contributor
143 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

This Holiday Inn is located in the downtown area. It's a real bargain compared to the other hotels in town. You can easily walk to several restaurants just 6-7 blocks away. Historic sites are also within walking distance. If you prefer to drive, there's plenty of public parking in town. The Holiday Inn is very comfortable with a hot buffet... More 

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Bristow, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Holiday Inn Express is right in downtown Richmond, close to restaurants, museums, and the VCU campus. It is a short drive to Carytown with great stores to shop. The housekeeping staff is wonderful. Very cheerful and helpful. One problem we had was the complementary breakfast of scrambled eggs were cold, and the biscuts were hard as a rock,

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Blairsville, Georgia, United States
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 29, 2015

This hotel is downtown, but our room was very quiet. Housekeeping was very good. There is no pool. Front desk staff were very helpful. Parking garage is under hotel, but requires use of room key to get to the hotel floors. Restaurants were nearby and there was a lot of college foot traffic, so we always felt safe.

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China Grove, North Carolina, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2015

Stopped here with the family on the way to DC. We stopped in Richmond to specifically visit a particular restaurant and this place was only a mile away. Check in went "ok", When we asked the desk clerk what was neat to see around there we got some vague answers about historical sites nearby and some terrible directions. She did... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Jason H, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our sincerest apologies for falling short of your expectations on some aspects of your stay. Rest assured that all your comments will be looked into and actions will be taken. The feedback we receive from our valued guests,... More 

Manchester, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 15, 2015

We stopped here for one night to break a long journey South and it was excellent. Free parking and easy access from the car park to the room. The room was clean and well maintained. The staff were helpful with advice about local restaurants and it was only a short walk to the downtown area. The free breakfast was better... More 

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New York City, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 9, 2015

My family and I were visiting Richmond for my younger sister's orientation at VCU. The hotel was very easy to locate and was within perfect proximity to the university. There was breakfast included, but it was merely OK. However, we had a double occupancy room WITH double beds which means there would at least have been TWO people in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Demi A, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

CO
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 2, 2015

The room was huge! The location was convenient to downtown and only a couple of minutes away from the university. The neighborhood and surrounding area made me a little uncomfortable but the hotel had great security in place. The bed and pillows were comfortable and the staff was pleasant and helpful. We would stay here again if in the area.

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Minnesota
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 17, 2015

The hotel is pretty nice. It could use new carpet but other than that the room was fine. I appreciated having a microwave and fridge. Also, they have a good breakfast and I could get tea later in the day as well. There was one guy at the front desk who was frustrating, but the manager and shuttle drivers were... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear NellieBess, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the rooms, amenities, nice breakfast and shuttle service. It is regrettable that you were let down by front office services. Please accept our sincere apologies for... More 

Wokingham, United Kingdom
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 2, 2015

Friendly welcome on arrival on a very wet Saturday - comfortable, spacious room - we were very surprised that as Richmond is the Capital city - it was dead - hardly any people around the city. Richmond itself disappointing nothing there. The hotel served its purpose for us. The downside was the buffet breakfast which was included. The first morning... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear Barbara M, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodation to all of our guest and we appreciate your business with us. It is nice to know that the comfort and space of the room received is well to your liking and found the location convenient. However, we... More 

chesapeake
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 28, 2015

Never disappointed with Holiday Inn Express. This was no exception. The hotel has a good location near the conference center where we were attending a volleyball tournament. The rooms were clean and comfortable, the breakfast was good, parking was not very good the garage has very low ceilings and they charge you to park. Stayed 3 nights and all was... More 

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