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Holiday Inn Express Downtown Richmond

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201 East Cary Street, Richmond, VA 23219
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Holiday Inn Express Downtown Richmond
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188 Reviews from our TripAdvisor Community

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Richmond, Virginia
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great venue to downtown Richmond. Within walking distance to the Coliseum. We walked from the hotel to a show and it was very convenient. Also a nice short walk to the cobble stone part of Cary Street with a lot of fun restaurants and such. Comfortable rooms and there is In and Out Parking available.

Helpful?
1 Thank Bob D
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Bob D, Thank you for taking the time to write our hotel a guest review. Your feedback is vital to our success. I'm glad to hear you had such a great stay with us, and enjoyed the areas that are within walking distance. We hope to see you again very soon. Badal P General Manger More 

Waterloo, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed there for three nights on business in January. It's a great location with a few restaurants within walking distance and the canal walk about 10 minutes away. The property is clean, quiet and the staff are friendly and helpful. Breakfast is what you'd expect from a Holiday Inn. If you have to call though, you'll be greeted by... More 

Helpful?
Thank John T
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

John T, Thank you for taking the time to write our hotel a guest review. We apprecaite all the feedback you have given. I'm happy to hear you had a great stay with us and look forward to seeing you again on your next visit to Richmond. Please feel free to contact our hotel at 804-788-1600, or email myself at... More 

Orange, Virginia
Level Contributor
12 reviews
5 of 5 stars Reviewed January 5, 2016

I was a little weary about staying here but we had a pleasant time. The hotel is updated, clean, and quiet. The staff could be a little more welcoming and motivated -- they talk to you as if they hate their jobs and are looking for a reason to be fired. However, breakfast was good, I felt safe in all... More 

Helpful?
Thank Bc2016
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Bc2016, Thank you for taking the time to write our hotel a review. We look forward to seeing you again very soon, and continuing to improve our guest experience during your next visit. Badal P General Manager More 

Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 3, 2016

Rooms updated and clean, but that's the only good part of this hotel. The mattresses are squishy and bouncy, the room was stuffy, and the majority of the staff you deal with are unprofessional and uninspired. Worst, I held the reservation with a debit card, but when I checked in with my mother, we immediately charged the room to her... More 

Helpful?
Thank plushpup
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

We appreciate you taking the time to write our hotel a review. I'm sorry to hear that your stay with us was not up to standard. We will use this information and improve our services for all future stays. Badal P General Manager More 

Travelers are raving about these Richmond hotels

dc metro area
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

the staff at this hotel is friendly and the hotel is located within walking distance of many downtown attractions and restaurants. I will definitely choose it again next trip. the rooms are clean and large. breakfast is included and offered eggs bacon sausage cereal bagels muffins biscuits and the like.

Helpful?
Thank bbg130
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

bbg130, We appreciate your kind words, and thank you for taking the time to write our hotel a guest review. I'm glad to hear you had such a great stay with us, and we look forward to seeing you again on your next visit. Badal P General Manager More 

Tampa, Florida
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 15, 2015

visited lots of holiday inn locations nationwide and this one disappointed. It is near some better quality hotels, so I had hoped some of that would rub off on this place. It is simple, but dated, and no restaurant or bar either onsite or nearby. The rooms were spacious and clean, but again in need of a make over.

Helpful?
Thank FLBowes
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review

Dear FLBowes, We welcome feedback especially from our valued guests like you. I am happy that you liked our spacious rooms and that you were satisfied with the level of cleanliness provided. However, I regret that the interior was not to your liking and that it made an old and worn out impression. Your review will be used to reconsider... More 

Williamsburg, Virginia
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed December 14, 2015

I stayed here on a Wednesday night so I could attend a concert at the Coliseum. My room on the 4th floor was actually a two-room suite. Very clean and very spacious. The receptionist was welcoming, and although her answer about the shuttle that I had hoped to take to and from the concert was disappointing (it runs from 7... More 

Helpful?
Thank Zoey1996
Hastings
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed November 24, 2015

What a reception! Judy, the receptionist has a smile and character as big as can be. She and housekeeper Tammie made us feel great. Our room was a corner room which had a strange design. A lot of nothingness. The bed was big and comfy and the bathroom what you would expect from this type of hotel. The neighbourhood, not... More 

Helpful?
Thank ianmantel
United Kingdom
Level Contributor
76 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 15, 2015

Although this is a downtown hotel. I have learnt that this does not mean that the hotel is in the thick of the action , it is within walking or shuttle distance. This hotel is situated a the top of a large hill which is about 8 or 9 blocks from the centre where all the restaurants . It is... More 

Helpful?
Thank Janis A
Wrea Green, United Kingdom
Level Contributor
425 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed October 31, 2015

In retrospect would have parked on street rather than the 10$ per night here .Hotel check inn and rooms were good as well as better than average hotel breakfast. Disappointed with lobby coffee and hot water as cold

Helpful?
Thank Larry M
BadalPTL, General Manager at Holiday Inn Express Downtown Richmond, responded to this review

Larry M, Thank you for taking the time to write our hotel a guest review. We will be working hard to correct the details you mentioned above, and we look forward to seeing you again on your next visit to Richmond, VA Badal P General Manager More 

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