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Country Inn & Suites Richmond/I-95 S

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2401 Willis Rd, Richmond, VA 23237
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Country Inn & Suites Richmond/I-95 S
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Country Inn & Suites Richmond/I-95 S
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90 reviews from our community

Traveler rating
    16
    17
    20
    16
    21
See reviews for
35
21
1
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Country Inn & Suites Richmond/I-95 S
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2014 via mobile

Bad breakfast, good service, great staff! Even though my rental was hit in the parking lot, my overall trip was enjoyable. The location is perfect for a traveler working in the area. Staff tried their best to accomodate me. Great value!

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2014

First impression: Unfriendly. Next:cigarette smoke everywhere from night attendant no less. Third: 2 roaches in bathroom! Eating breakfast. Maid comes in 9:27 and starts putting everything away before 9:30 cut off. Then rudely sashayed over to TV I was watching and turned it off! Desk attendants never spoke whether you were 1 foot in front of them or not! Asked... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

It's always our top priority to make sure our guests know exactly how much you business is valued when you stay with us. On behalf of all of us at Carlson Rezidor, we are so sorry that your last stay didn't go the way that we hoped or leave you with a good impression. Certainly, room service at all of... More 

Falmouth, Massachusetts
Top Contributor
56 reviews 56 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 2, 2014

12 hours on the road and we decided to call it a night. Pulled into this hotel and got a great price for a very clean room with king bed, excellent shower, and the usual amenities. Could not ask for more.

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1 review
1 of 5 stars Reviewed November 8, 2014 via mobile

Our daughter had a ball tournament. We have stayed in multiple Country Inns. Service at front desk horrible. Hotel stunk, couch had stains on it, fold out sofa stains all over the mattress and my kids had to sleep there. Glad brought my own sheets. Fan in bathroom was hanging. Toilet kept running and seat was broken, room had dull... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the toilet seat and sofa stains. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More 

Kearney, Ontario
Top Contributor
153 reviews 153 reviews
50 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed October 29, 2014

Having stayed in many Country Inn's, it is easy to spot what must be one of the worst in the chain. My wife and I spent 2 nights in Richmond recentlhy and we found their Willis Rd. inn as a real disappointment. The place seems to get a lot of use from construction workers and the overall cleanliness reflects this... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.... More 

Florida, United States
1 review
5 of 5 stars Reviewed October 25, 2014

I chose this hotel because of the great value and was very pleasantly surprised that it was a cut above most of the other places we stayed at during our three weeks of travel. I will be a returning guest.

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
1 of 5 stars Reviewed October 25, 2014

The hallway smelled of stale smoke and some kind of air freshener. The room smelled musty and was not cleaned well. The water did not go down the sink very fast and my husband said he did see mold in the bathroom. Breakfast was at 7am. I went down at 6:52 just for coffee and was told it would be... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

We are sorry you were not satisfied with the condition of the hotel and your room, including the musty and smoky smell and bathroom cleanliness. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. We appreciate you taking the time share your experience as your comments are valued... More 

A TripAdvisor Member
5 of 5 stars Reviewed September 4, 2014

We did a PCS move and had to stay at this place until we found a place. It's wonderful. It's very clean. It's comfortable. It's an excellent price even with pets. I very much enjoyed my stay here for a week. Everywhere else wanted to charge an arm and leg for our dogs, but the people here charged a normal... More 

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Fort Stewart
2 reviews
3 of 5 stars Reviewed August 24, 2014

pretty clean, pet friendly, typical breakfast. Pet friendly and fee is pretty cheap compared to other hotels. Front desk girl was very unfriendly never even looked at me and smelled like smoke in the lobby because they allow smoking on the porch right in front of Hotel which was pretty gross.

Review collected in partnership with Country Inns & Suites By Carlson

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

We stopped here twice and each time were treated rudely by a large woman at the desk. She did not seem happy to see us and definitely not happy to help with our check in or dining questions. We considered asked for a new room since our carpet was wet around the bathroom, and the bath floor was dangerously slippery,... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Marianne S, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. More 

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