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Country Inn & Suites Richmond/I-95 S

2.5 of 5 2401 Willis Rd, Richmond, VA 23237
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Country Inn & Suites Richmond/I-95 S
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Country Inn & Suites Richmond/I-95 S
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79 reviews from our community

Traveler rating
    14
    16
    16
    16
    17
See reviews for
32
18
1
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (79)
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    (20)
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    (33)
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    (14)
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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

First impression: Unfriendly. Next:cigarette smoke everywhere from night attendant no less. Third: 2 roaches in bathroom! Eating breakfast. Maid comes in 9:27 and starts putting everything away before 9:30 cut off. Then rudely sashayed over to TV I was watching and turned it off! Desk attendants never spoke whether you were 1 foot in front of them or not! Asked... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

It's always our top priority to make sure our guests know exactly how much you business is valued when you stay with us. On behalf of all of us at Carlson Rezidor, we are so sorry that your last stay didn't go the way that we hoped or leave you with a good impression. Certainly, room service at all of... More 

Falmouth, Massachusetts
Top Contributor
55 reviews 55 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

12 hours on the road and we decided to call it a night. Pulled into this hotel and got a great price for a very clean room with king bed, excellent shower, and the usual amenities. Could not ask for more.

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1 review
1 of 5 stars Reviewed November 8, 2014

Our daughter had a ball tournament. We have stayed in multiple Country Inns. Service at front desk horrible. Hotel stunk, couch had stains on it, fold out sofa stains all over the mattress and my kids had to sleep there. Glad brought my own sheets. Fan in bathroom was hanging. Toilet kept running and seat was broken, room had dull... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the toilet seat and sofa stains. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More 

Kearney, Ontario
Top Contributor
131 reviews 131 reviews
48 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed October 29, 2014

Having stayed in many Country Inn's, it is easy to spot what must be one of the worst in the chain. My wife and I spent 2 nights in Richmond recentlhy and we found their Willis Rd. inn as a real disappointment. The place seems to get a lot of use from construction workers and the overall cleanliness reflects this... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.... More 

Florida, United States
1 review
5 of 5 stars Reviewed October 25, 2014

I chose this hotel because of the great value and was very pleasantly surprised that it was a cut above most of the other places we stayed at during our three weeks of travel. I will be a returning guest.

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
1 of 5 stars Reviewed October 25, 2014

The hallway smelled of stale smoke and some kind of air freshener. The room smelled musty and was not cleaned well. The water did not go down the sink very fast and my husband said he did see mold in the bathroom. Breakfast was at 7am. I went down at 6:52 just for coffee and was told it would be... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

We are sorry you were not satisfied with the condition of the hotel and your room, including the musty and smoky smell and bathroom cleanliness. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. We appreciate you taking the time share your experience as your comments are valued... More 

A TripAdvisor Member
5 of 5 stars Reviewed September 4, 2014

We did a PCS move and had to stay at this place until we found a place. It's wonderful. It's very clean. It's comfortable. It's an excellent price even with pets. I very much enjoyed my stay here for a week. Everywhere else wanted to charge an arm and leg for our dogs, but the people here charged a normal... More 

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Fort Stewart
2 reviews
3 of 5 stars Reviewed August 24, 2014

pretty clean, pet friendly, typical breakfast. Pet friendly and fee is pretty cheap compared to other hotels. Front desk girl was very unfriendly never even looked at me and smelled like smoke in the lobby because they allow smoking on the porch right in front of Hotel which was pretty gross.

Review collected in partnership with Country Inns & Suites By Carlson

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

We stopped here twice and each time were treated rudely by a large woman at the desk. She did not seem happy to see us and definitely not happy to help with our check in or dining questions. We considered asked for a new room since our carpet was wet around the bathroom, and the bath floor was dangerously slippery,... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Marianne S, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. More 

Englewood, United States
1 review
5 of 5 stars Reviewed July 27, 2014

Everything was great from making reservations by phone, checking in, comfortable stay and checking out. My family was very pleased and will definitely use the same hotel when we visit our friends and relatives. Check in and out was easy. Housekeeping staff were all friendly and personable, including the kitchen staff. There were other hotels nearby and we had no... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Additional Information about Country Inn & Suites Richmond/I-95 S

Address: 2401 Willis Rd, Richmond, VA 23237
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Richmond/I-95 S 2.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Expedia, Priceline, Hotels.com, Orbitz, Carlson and Tingo so you can book your Country Inn & Suites Richmond/I-95 S reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites Richmond/i-95 s
Country Inn & Suites Richmond/i-95 s Hotel Richmond
Country Inn Richmond
Richmond Country Inn

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