We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites Richmond/I-95 S

Hotel website
Hotel deals
2401 Willis Rd, Richmond, VA 23237
Special Offer
Book early and Save 15%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Country Inn & Suites Richmond/I-95 S
Professional photos View all
Browse nearby
Country Inn & Suites Richmond/I-95 S
Write a Review

88 reviews from our community

Traveler rating
    16
    17
    20
    16
    19
See reviews for
34
21
1
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (27)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (14)
All months
Virginia Beach, Virginia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed in this hotel for one night......in late out early.....room appeared clean and no odors that we noticed. Problems noted: AC did not work properly, there were repaired areas on bathroom walls not painted just patched, the shower screamed when you turned it on and the pressure was so low it would almost not switch to shower mode. The front... More 

Was this review helpful? Yes
Central Square, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stopped here for a quick overnight stay on our way home from Florida. It was fine for what we needed. It was clean. It does seriously need some updating. The carpet and bedcovers look like they're 20 years old. I was glad I didn't have a small child with me as the outlet under the window was wide open... More 

Was this review helpful? Yes
Ringoes, New Jersey
Top Contributor
82 reviews 82 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't ever stay here. The rooms smells like carpet fresh and smoke, a non smoking room FYI , the walls are 3 "different color, dirty and dust balls all over them. Toilet seat is broken, stained and gross. TV missing from the bedroom, other tv in suite not working. Pillows has blood on them and stains. Carpet is sticky and... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, including the odor, toilet seat, and general room cleanliness. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

2 reviews
5 of 5 stars Reviewed March 19, 2015

Our school staff visited Country Inn Suites and the customer service was beyond excellent. Eric at the front desk was amazing! He was friendly, professional and offered top notch customer service. Our staff and our families will most definitely stay at this location again.

Was this review helpful? Yes
Toronto
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

We checked in and asked for two rooms. We were given two rooms at the top of the stairs. One was fine but a little run down. The other stunk of smoke covered by chemical spray. We asked for another room and were not even looked at by the desk clerk. No apology or anything. We were given another room... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the smoke smell and ongoing noise issues. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. In addition, we are... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2014 via mobile

Bad breakfast, good service, great staff! Even though my rental was hit in the parking lot, my overall trip was enjoyable. The location is perfect for a traveler working in the area. Staff tried their best to accomodate me. Great value!

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2014

First impression: Unfriendly. Next:cigarette smoke everywhere from night attendant no less. Third: 2 roaches in bathroom! Eating breakfast. Maid comes in 9:27 and starts putting everything away before 9:30 cut off. Then rudely sashayed over to TV I was watching and turned it off! Desk attendants never spoke whether you were 1 foot in front of them or not! Asked... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

It's always our top priority to make sure our guests know exactly how much you business is valued when you stay with us. On behalf of all of us at Carlson Rezidor, we are so sorry that your last stay didn't go the way that we hoped or leave you with a good impression. Certainly, room service at all of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Bathroom (1)
Viewed
Room/suite (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question