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All 81 Richmond hotels

Country Inn & Suites Richmond/I-95 S

2.5 of 5 Hotel   |   2401 Willis Rd, Richmond, VA 23237
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Ranked #60 of 81 hotels in Richmond
A recent review
3 of 5 stars Reviewed January 28, 2014
BeepTraveller Brooklin, Canada
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61 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Brooklin, Canada
Top Contributor
135 reviews 135 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 28, 2014

This property is adequate for a good nights stay. It is not high class, but adequate and good value for the price. The room was comfortable, moderately well maintained, quiet and comfortable. Breakfast was uninspired and just adequate, with the use of real dishes and cutlery lifting the tone a bit. Pluses for hot oatmeal. minuses for egg patties and... More

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New York
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2013

The hotel is easy to find and check-in was simple. The room they gave us had a musty smell so we asked for another room. Carolina accommodated our request with no problem. She was very helpful. The second room was a winner, very clean and no musty smells! The bed and pillows were comfortable. There was a fridge and microwave... More

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Paramus, New Jersey, USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 3, 2013

The night staff was nice, the day staff not so great. The first room we were put in smelled so bad, I had to have it change. The next room was not much better but we were only there for a few hours while driving back home and were exhausted so we just gave up and sleep. This hotel is... More

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Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear ktdking, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards. More

Richmond
Top Contributor
65 reviews 65 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed September 2, 2013

The staff was polite and helpful. Other than that, no aspect of this hotel is good, or even average. The bathroom was damp, dark, moldy, poorly lit, dirty, and poorly finished. The room had a sticky residue on the filthy carpets. The beds were very uncomfortable with dingy linens. Our room faced the back of the hotel where it is... More

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Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear SuiteLover, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards. We also apologize if you did not enjoy the food provided at... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed September 1, 2013

I found this hotel online, while driving home from FL with my four small children and my mother-in-law. My husband was exhausted. I called and booked the hotel for one night. We arrived around 10pm and the girl at the counter did not ask for my husband's ID after she charged his credit card. We thought that was a little... More

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Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Griswalds X, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. We also sincerely apologize for any noises that woke you during the night from other guests. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

wappingrfalls
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2013 via mobile

The hotel is right off the highway in a great location. We drove around the back to go into the hotel. The door to enter the hotel does not have a key lock. Anyone can enter this door. There was no air conditioning in the hall and it had a strange smell. We entered the room that had the same... More

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Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear tnmhenry98, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Savannah, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 29, 2013

My husband and I stayed at this property for one night while passing through Richmond. We chose this location, despite the questionable reviews, because we had Club Carlson points and because it is situated directly off the highway. We knew we would be arriving late and leaving early, so decided those factors outweighed the negative reviews, even those regarding the... More

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Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Fiftyplus3, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do sincerely apologize that your camera was lost for 2 weeks. We will share this information with our management team so as... More

New York City, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 13, 2013

This served its purpose for a 1 night stay. It is no more than 5 min off of 95. Check in went smoothly. However I asked about my free room upgrade as a club carlson elite member and was informed by the woman at the front desk that the hotel was practically sold out and she did not have an... More

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Katy, Texas, United States
Top Contributor
65 reviews 65 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

This was a great location and the rooms were quiet and nice. The staff was friendly and there were coockies and tea/coffee all day and night, in the lobby. They even had a lending book library. I will search these hotels out in my next search because they are a great price for the comfort level. They even had laundry... More

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Additional Information about Country Inn & Suites Richmond/I-95 S

Also Known As:
Country Inn & Suites Richmond/i-95 s Hotel
Country Inn And Suites Richmond/i-95 s
Country Inn & Suites Richmond/i-95 s Hotel Richmond
Country Inn Richmond
Richmond Country Inn
Address: 2401 Willis Rd, Richmond, VA 23237
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Wheelchair access
Hotel Style:
Ranked #60 of 81 hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Richmond/I-95 S 2.5*
Reservation Options:
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