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Country Inn & Suites Richmond/I-95 S

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2401 Willis Rd, Richmond, VA 23237
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Country Inn & Suites Richmond/I-95 S
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Country Inn & Suites Richmond/I-95 S
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84 reviews from our community

Traveler rating
    15
    17
    18
    16
    18
See reviews for
33
19
1
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (23)
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2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Our school staff visited Country Inn Suites and the customer service was beyond excellent. Eric at the front desk was amazing! He was friendly, professional and offered top notch customer service. Our staff and our families will most definitely stay at this location again.

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Toronto
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

We checked in and asked for two rooms. We were given two rooms at the top of the stairs. One was fine but a little run down. The other stunk of smoke covered by chemical spray. We asked for another room and were not even looked at by the desk clerk. No apology or anything. We were given another room... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the smoke smell and ongoing noise issues. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. In addition, we are... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2014 via mobile

Bad breakfast, good service, great staff! Even though my rental was hit in the parking lot, my overall trip was enjoyable. The location is perfect for a traveler working in the area. Staff tried their best to accomodate me. Great value!

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2014

First impression: Unfriendly. Next:cigarette smoke everywhere from night attendant no less. Third: 2 roaches in bathroom! Eating breakfast. Maid comes in 9:27 and starts putting everything away before 9:30 cut off. Then rudely sashayed over to TV I was watching and turned it off! Desk attendants never spoke whether you were 1 foot in front of them or not! Asked... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

It's always our top priority to make sure our guests know exactly how much you business is valued when you stay with us. On behalf of all of us at Carlson Rezidor, we are so sorry that your last stay didn't go the way that we hoped or leave you with a good impression. Certainly, room service at all of... More 

Falmouth, Massachusetts
Top Contributor
55 reviews 55 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 2, 2014

12 hours on the road and we decided to call it a night. Pulled into this hotel and got a great price for a very clean room with king bed, excellent shower, and the usual amenities. Could not ask for more.

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1 review
1 of 5 stars Reviewed November 8, 2014 via mobile

Our daughter had a ball tournament. We have stayed in multiple Country Inns. Service at front desk horrible. Hotel stunk, couch had stains on it, fold out sofa stains all over the mattress and my kids had to sleep there. Glad brought my own sheets. Fan in bathroom was hanging. Toilet kept running and seat was broken, room had dull... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the toilet seat and sofa stains. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More 

Kearney, Ontario
Top Contributor
142 reviews 142 reviews
49 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed October 29, 2014

Having stayed in many Country Inn's, it is easy to spot what must be one of the worst in the chain. My wife and I spent 2 nights in Richmond recentlhy and we found their Willis Rd. inn as a real disappointment. The place seems to get a lot of use from construction workers and the overall cleanliness reflects this... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Richmond/I-95 S, responded to this review

Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.... More 

Florida, United States
1 review
5 of 5 stars Reviewed October 25, 2014

I chose this hotel because of the great value and was very pleasantly surprised that it was a cut above most of the other places we stayed at during our three weeks of travel. I will be a returning guest.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
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