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All 82 Richmond hotels

Country Inn & Suites Richmond/I-95 S

2.5 of 5 Hotel   |   2401 Willis Rd, Richmond, VA 23237
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Ranked #61 of 82 Hotels in Richmond
A recent review
3 of 5 stars Reviewed August 24, 2014
Catherine L Fort Stewart
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73 reviews from our community

Traveler rating
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    15
    16
    14
    15
See reviews for
29
17
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9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We did a PCS move and had to stay at this place until we found a place. It's wonderful. It's very clean. It's comfortable. It's an excellent price even with pets. I very much enjoyed my stay here for a week. Everywhere else wanted to charge an arm and leg for our dogs, but the people here charged a normal... More

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Fort Stewart
2 reviews
3 of 5 stars Reviewed August 24, 2014

pretty clean, pet friendly, typical breakfast. Pet friendly and fee is pretty cheap compared to other hotels. Front desk girl was very unfriendly never even looked at me and smelled like smoke in the lobby because they allow smoking on the porch right in front of Hotel which was pretty gross.

Review collected in partnership with Country Inns & Suites By Carlson

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

We stopped here twice and each time were treated rudely by a large woman at the desk. She did not seem happy to see us and definitely not happy to help with our check in or dining questions. We considered asked for a new room since our carpet was wet around the bathroom, and the bath floor was dangerously slippery,... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Marianne S, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. More

Englewood, United States
1 review
5 of 5 stars Reviewed July 27, 2014

Everything was great from making reservations by phone, checking in, comfortable stay and checking out. My family was very pleased and will definitely use the same hotel when we visit our friends and relatives. Check in and out was easy. Housekeeping staff were all friendly and personable, including the kitchen staff. There were other hotels nearby and we had no... More

Review collected in partnership with Country Inns & Suites By Carlson

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Woodstock
1 review
1 of 5 stars Reviewed July 18, 2014 via mobile

This Country Inn was one of the filthiest hotels out family has ever stayed at. There was no water pressure, no hot water, bed was old with no support which gave us all backaches. The carpet and furnishings were old, damp and though it was non-smoking it smelled of mildew and smoke.

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CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Xtrav, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More

Cranford, New Jersey
Top Contributor
65 reviews 65 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 8, 2014

This place was easy to find, seemed clean, tub a little weirdly slanted on the inside & not conducive to being completely stable when you're standing in the shower. they should have hand rail to hold. It was only $106 dollars w/ tax & right off I-95. The big problem I had was what looked like a, maybe 2 inch,... More

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Burlington, NC
Top Contributor
199 reviews 199 reviews
28 hotel reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed June 20, 2014

As much as my family loved the County Inn & Suites in other places, like Williamsburg, VA, for instance --- this one just did not deliver. The bathtub shower is dangerous - a fall hazard. Nothing was up to par... from the counter staff, to the room, to the breakfast, to having no pool or whirlpool... just nothing was anywhere... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Ed M, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Tire Hill, PA
Top Contributor
52 reviews 52 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 19, 2014

This was my first stay at a Country Inn & Suites and we stayed here on our way to Virginia Beach. We did not have a reservation, but picked up a travel booklet at a rest stop and chose this hotel from there. Upon entering to check if there were rooms available, I was told by Megan (sp?) that there... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2014

As the title says. Walked in the room it felt humid the floors and bed felt wet but it was late so we stayed by the morning I was wheezing. I sprained my ankle because the tub wasn't flat at all and we found the source of the mildew it was coming from under the tub which was all pipes... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Sarah C, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards. More

Durham, North Carolina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 1, 2014

I am generally very pleased with the Country Inn and Suites chain- find them clean, updated and comfortable. Not so with this location. I suspect it had been a more discounted chain in the past- but it does not live up to the standard. No pool, hot tub, or fitness room. Room and bathroom not that clean- carpet wet, dirty... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review

Dear Carol M, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

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Additional Information about Country Inn & Suites Richmond/I-95 S

Address: 2401 Willis Rd, Richmond, VA 23237
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Richmond/I-95 S 2.5*
Number of rooms: 50
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Also Known As:
Country Inn & Suites Richmond/i-95 s Hotel Richmond
Country Inn And Suites Richmond/i-95 s
Country Inn Richmond
Richmond Country Inn

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