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Country Inn & Suites By Carlson, Richmond I-95 South, VA

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2401 Willis Road, Richmond, VA 23237
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Country Inn & Suites By Carlson, Richmond I-95 South, VA
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Country Inn & Suites By Carlson, Richmond I-95 South, VA
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93 reviews from our community

Traveler rating
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36
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (93)
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    (32)
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White Plains, New York
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful settings excellent service Great staff complimentary breakfast was enjoyable check in was quick with service wiyh gratitude. My room was comfortable and nice quiet stay. Very friendly atmosphere.

Review collected in partnership with Country Inns & Suites By Carlson

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New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a great stay and great breakfast .The staff was very good I would recommend this place to anyone who needs to relax with a friendly staff and good service I had an enjoyable time and will stay there again

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West Chester, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stay away from this hotel it is run down & filthy! The lobby and rooms smell of cigarettes and the so called breakfast consist of toast, bagels, oatmeal, sausage, potatoes but was missing the eggs! I would never stay at another Country Inn & Suites again.

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, VA, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay in regards to the condition of the hotel and the quality of the breakfast served. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity to exceed your expectations. More 

Virginia Beach, Virginia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for one night......in late out early.....room appeared clean and no odors that we noticed. Problems noted: AC did not work properly, there were repaired areas on bathroom walls not painted just patched, the shower screamed when you turned it on and the pressure was so low it would almost not switch to shower mode. The front... More 

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Central Square, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stopped here for a quick overnight stay on our way home from Florida. It was fine for what we needed. It was clean. It does seriously need some updating. The carpet and bedcovers look like they're 20 years old. I was glad I didn't have a small child with me as the outlet under the window was wide open... More 

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Ringoes, New Jersey
Top Contributor
89 reviews 89 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed April 3, 2015

Don't ever stay here. The rooms smells like carpet fresh and smoke, a non smoking room FYI , the walls are 3 "different color, dirty and dust balls all over them. Toilet seat is broken, stained and gross. TV missing from the bedroom, other tv in suite not working. Pillows has blood on them and stains. Carpet is sticky and... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, VA, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, including the odor, toilet seat, and general room cleanliness. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

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