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Country Inn & Suites By Carlson, Richmond I-95 South, VA

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2401 Willis Road, Richmond, VA 23237
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Country Inn & Suites By Carlson, Richmond I-95 South, VA
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Country Inn & Suites By Carlson, Richmond I-95 South, VA
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (98)
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Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

A good value for the area. Parking lot was well lit. Close to highway and other things. Reception was clean, friendly and quick. I wasn't sure what to expect as the reviews seemed to be hit or miss. Our room was a suite. It was a little narrow, but had been recently painted and cleaned. The room had a slight... More 

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Portsmouth, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

Our room had an overpowering musty odor. When we complained, someone came to spray room deodorizer but that did not help any. We were told there were no other rooms at the same room rate so we had no other choice but to stay. The following morning we went to the breakfast buffet and found that to be seriously lacking... More 

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, VA, responded to this review

We are sorry to hear the condition of the room was less than satisfactory. We want to make sure our guests are comfortable and receive the best service. We are also sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure we are offering each item available for all of our... More 

Ewing, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015

I booked this from the mystery booking that was to be a 3star hotel I was so disappointed in how dirty the bathroom was in my room and two other family rooms that were booked. We could not give my grandbaby a bath because it did not look sanitary. We called the desk and was told that the housekeepers were... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, VA, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, in regards to bathroom cleanliness and the lack of resolution by the hotel staff. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

White Plains, New York
1 review
5 of 5 stars Reviewed May 21, 2015

Beautiful settings excellent service Great staff complimentary breakfast was enjoyable check in was quick with service wiyh gratitude. My room was comfortable and nice quiet stay. Very friendly atmosphere.

Review collected in partnership with Country Inns & Suites By Carlson

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New York City, New York
1 review
5 of 5 stars Reviewed May 20, 2015

Had a great stay and great breakfast .The staff was very good I would recommend this place to anyone who needs to relax with a friendly staff and good service I had an enjoyable time and will stay there again

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West Chester, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 3, 2015

Stay away from this hotel it is run down & filthy! The lobby and rooms smell of cigarettes and the so called breakfast consist of toast, bagels, oatmeal, sausage, potatoes but was missing the eggs! I would never stay at another Country Inn & Suites again.

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, VA, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay in regards to the condition of the hotel and the quality of the breakfast served. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity to exceed your expectations. More 

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