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Country Inn & Suites By Carlson, Richmond I-95 South

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2401 Willis Road, Richmond, VA 23237
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1 room 1 guest
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Country Inn & Suites By Carlson, Richmond I-95 South
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107 Reviews from our TripAdvisor Community

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44
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14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (33)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (14)
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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Shame, shame, Carlson Hotels for allowing your name to be associated with this hotel! I was given a room in which the carpet was SOAKING wet. I did not realize this until after 11 at night when I removed my shoes. The next day I was told by the young woman at the front desk that the carpet had been... More 

Was this review helpful? Yes
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Richmond I-95 South, responded to this review

Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure we are offering fresh food and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we... More 

Falls Church, Virginia
Level Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had mixed feelings about this hotel. The lobby appeared to be clean and fresh smelling. The rooms are somewhat in need of updating and the king sized bed had a very soft, unfirm and uncomfortable mattress. The room was dated in terms of its decor. The bathroom was clean so no complaints ther. The staff was polite and tried... More 

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Lusby, Maryland
Level Contributor
13 reviews
5 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I arrived on Friday, July 24, 2015 and was suppose to stay two nights. After checking in, my two children and myself headed to our room on the ground floor. Upon arriving the door to our room was wide open! I immediately went back to the front desk and the young lady went to check out the room and returned... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your room and the resolution of the billing issue. We take the time to listen to your constructive comments so we can continually improve our services. More 

Georgia
Level Contributor
256 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed July 18, 2015

I was a little surprised when we stepped into our room. The floor had a huge spot in the doorway. I wonder if they cleaned a spot with bleach. They could have used the bleach on the bathtub (see photos). I was also surprised when I tripped in the hallway on a loose board beneath the carpet. Not the typical... More 

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CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Richmond, Virginia
2 reviews
2 of 5 stars Reviewed July 15, 2015

we booked with one of the online hotel booking sites, it said free full breakfast,pool,easy on off to interstate,very nice,pics showed beautifully. It none of these things. We drove right by it because it set back off the road so that all you see is the huge econo lodge sign , we turned around and pulled in, it looked charming... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Richmond I-95 South, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. Your comments are valued and will be considered... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed June 27, 2015

A good value for the area. Parking lot was well lit. Close to highway and other things. Reception was clean, friendly and quick. I wasn't sure what to expect as the reviews seemed to be hit or miss. Our room was a suite. It was a little narrow, but had been recently painted and cleaned. The room had a slight... More 

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