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All 86 Richmond hotels

Candlewood Suites - Richmond

2.0 of 5
4301 Commerce Road, Richmond, VA 23234
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Candlewood Suites - Richmond
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Ranked #44 of 86 hotels in Richmond
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29 reviews from our community

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Manchester NJ
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 20, 2013

I took the chance on this hotel since we'd only be staying one night of our travel home. Plus it is part of the points reward program through Holiday Inn Express, which is where we stay quite often. Yuck! First of all, there were dogs allowed in the rooms on our floor who barked during the night. The blowdryer was... More

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IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review
May 11, 2013

Dear robinsocialworker, Thank you for taking the time to express your thoughts and concerns. Please accept my sincere apologies for any inconvenience you have experienced and for the hotel conditions that did not meet your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us... More

Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 2, 2013

Checked in here on the way to Myrtle Beach. Proffered an internet coupon, $54.99, for a one night stay. Easy access off the I95. Checkin was fast, easy, competent and friendly. Room was clean and large with full kitchen facilities. Free movies available at the front desk, and the selection was good. Bed was comfortable, wifi worked fine. Will definitely... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
April 4, 2013

Dear iwmclean, Thanks for your review of your time spent at our hotel. I'm so glad that we met all of your needs while you stayed with us. We hope to see ou soon! When you come back, we'll have all the amenities you're used to and plenty of friendly smiles to go around. Safe travels out there! More

Feasterville, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 1, 2013

I was traveling without reservations and I stop to check the discount guides for a hotel that was not too expensive but yet clean and safe. I selected this proper after I called to confirm rooms were available and get directions. The front desk staff were very professional and the rooms were very nice. I felt at home when I... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
April 4, 2013

Dear RPatterson_301, Thanks for giving Candlewood Suites a try! I'm so happy that you were pleased with our property and that you will always think of us as your first Candlewood experience. We love it when guests say that they feel at home in our hotel because we aim to provide all the comforts of home in all of our... More

Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 24, 2013

After a week on the road we really appreciated the comfortable room, with kitchen, free wifi and free guest laundry downstairs. Blackout curtains ensured a good night’s sleep despite being at the junction of two very busy roads. Minor housekeeping issues that didn;t affect our stay. With a discount coupon it was very good value. Reception was welcoming and very... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
April 4, 2013

Dear HDStripad, Thank you for the wonderful review of our hotel. I am so glad that you enjoyed yourself here in Richmond, and I do hope you stop by again. Our hotel's south side location can seem to be a disadvantage, but really it offers the best of both worlds. Downtown is just a hop, skip, and a jump, but... More

Bowie, Maryland
Top Contributor
109 reviews 109 reviews
45 hotel reviews
Reviews in 60 cities Reviews in 60 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

Came in on a Saturday for a one night stay with my family of four. Stayed using Priority Club points, so was booked into a studio... but the gentleman at the front desk upgraded us into a one bedroom suite. Awesome, awesome upgrade. It would have been awfully tight in the studio had the guy not found me a one... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
March 13, 2013

Dear jacobandjune, Thank you for recommending our property to others here on TripAdvisor. I'm happy to hear that you enjoyed your stay and found our hotel to be very convenient for your time spent in Richmond. Thanks for mentioning how we go above and beyond to ensure our guests are comfortable. What we did for you regarding a room upgrade... More

Fairfax, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed December 24, 2012

Toaster was broken and filthy. Clerk took a toaster from the nearest empty room and handed it to me. It worked, but it was also filthy. Garbage disposal was jammed with plastic and metal, never worked. Bathroom sink drain clogged almost completely. Microwave busted. Huge countertop oven brought in and blocked the entire counter. Complimentary coffee was instant. This was... More

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See 2 more reviews by traveler473 for Richmond
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review
January 6, 2013

Dear traveler473, We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We apologize for the inconvenience you encountered due to the condition and cleanliness of our room amenities and facilities. Your comments will help us improve our services and offer a... More

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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 21, 2012

My co-workers booked this hotel for all of us for a two night stay. It was a short distance from the airport and close to were we had to week. I arrived late so I had to pick up a phone that was left by the front door to be used for after hour checkins. When I looked down to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review
January 8, 2013

Dear ArmyLT, Thank you for taking the time to express your thoughts and concerns. I am deeply sorry we fell below your expectations. Your comments about the room has been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this assists us in continually improving the services and facilities... More

Philadelphia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 16, 2012

I stayed here one night last summer while en route to a wedding. The facility was clean and well designed. The rooms were quite spacious and the beds were extremely comfortable. It did get a little warm at night because the a/c appeared to be motion activated so if you're laying still in bed it is not running. Other than... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
January 8, 2013

Dear beachlover2026, Thank you for your glowing review of our property. We would love the opportunity to wow you again when you come back to town. Safe travels out there! More

Joliet, Illinois
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 29, 2012

Overall the stay was ok. I was disappointed in the upkeep and cleanliness of the property. Some simple, relatively inexpensive steps would help ensure that customers get a better impression. The ceiling in the kitchen was dirty and full of cobwebs over the refrigerator. The bathroom walls had numerous dirty spots and the toilet seat was scratched. In addition the... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
August 9, 2012

Thank you for taking the time to point out areas where our hotel could improve. We welcome constructive criticism and we will investigate why we failed to impress you and we'll make the necessary changes. More

Richmond, Virginia
1 review
5 of 5 stars Reviewed June 29, 2012

My husband and I relocated to Va. due to his job relocation and we Stayed at Candlewood Suites until we could find housing. It was a wonderful place to stay everyone of the staff members were so friendly and courtious. The place was very clean the grounds outside the inside as well as the guest suites. They were very clean... More

Was this review helpful? Yes
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
August 9, 2012

Thanks for choosing us to be your temporary home away from home! Our staff understands how important comfort is to guests like you who are in the middle of relocating, and we go above and beyond to make you feel like this is your home. Thanks for pointing out our convenient access to many different commercial centers by way of... More

 
 
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Additional Information about Candlewood Suites - Richmond

Also Known As:
Candlewood Suites - Richmond Hotel
Candlewood Suites - Richmond Hotel Richmond
Candlewood Suites Richmond
Candlewood Richmond
Richmond Candlewood
Richmond Candlewood Suites
Address: 4301 Commerce Road, Richmond, VA 23234
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
Ranked #44 of 86 hotels in Richmond
Price Range: $
Hotel Class:2 star (2*)
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