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Candlewood Suites - Richmond

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4301 Commerce Road, Richmond, VA 23234
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Candlewood Suites - Richmond
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5 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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Rowlett
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Clean but the cabinetry is in need of repair. Some aspects are good some are not. You don't get the sense of a thorough clean but just enough. Comfy bed and pillows. Enjoyable until you get in the shower. You can't get the water more than lukewarm with the flow regulator and to get it warm the water flow is... More 

Was this review helpful? Yes
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 24, 2015

Funny how I have posted negative comments twice and they are being deleted. Just don't stay here. Drugs in the parking lot, prostitutes, bad rude management, fire alarm constantly set off, construction work at this hotel. Dont stay, spend money somewhere else.

Was this review helpful? Yes 4
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Crossett, Arkansas
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 30, 2015

This was our home away from home for 3 1/2 weeks. The staff was great very friendly and the place was very nice. Was doing some up dates in parts of the hotel. We were working 13 hour nights so really didn't get to see much of the town. But the staff was very thoughtful of us working nights and... More 

Was this review helpful? Yes
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

It was our pleasure to serve you Lori! We hope that you stay with us the next time work brings you to the area. More 

Wilmington, North Carolina
2 reviews
4 of 5 stars Reviewed May 29, 2015

I came to the area on Memorial Day weekend, I expected a busy loud hotel but it was actually very relaxing. I highly commend the hotel staff both front desk and housekeeping. Every time I walked through the lobby the girl behind the desk (short brown hair) smiled at me and asked how I was doing. Later, I came down... More 

Was this review helpful? Yes
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

It was our pleasure to serve you Felicia! Souton at the front desk really enjoyed getting to know you better. We hope that you will come back and see us the next time you are in the Richmond area. More 

Glenside, Pennsylvania
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 15, 2015

I chose this hotel based on Trip Advisor reviews. It was convenient, clean and comfortable. The room was very comfortable and had all of the conveniences for an extended stay. It was easy to get into Richmond. I felt safe and comfortable there and they have smoking rooms which are not easy to find these days. I would definitely stay... More 

Was this review helpful? Yes
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

Thank you for taking to time to write a review about your most recent stay with us. It was our pleasure to serve you! We hope you will stay with us again the next time you are in the Richmond area. More 

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