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All 82 Richmond hotels

Candlewood Suites - Richmond

2.0 of 5 Hotel   |   4301 Commerce Road, Richmond, VA 23234
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Ranked #50 of 82 hotels in Richmond
A recent review
4 of 5 stars Reviewed May 11, 2014
Songej Suffern ny
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37 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Asheville, North Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago

Husband and I stayed at this hotel passing through on the way to DC back in Nov 2013. I made a tripadvisor account just to warn other travelers to beware. We arrived close to midnight, to start out stay we couldn't even find the main entrance since there's no canopy for you to park while you check in and figure... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear Hevelyn F, Thank you for being an IHG Rewards Club member and for leaving us a feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I apologize about the problems you may have experienced during your stay in particular... More

MORENO VALLEY
Top Contributor
312 reviews 312 reviews
150 hotel reviews
163 helpful votes 163 helpful votes
2 of 5 stars Reviewed July 5, 2014

I have stayed in many Candlewood Suites, this is the worst one I have been at. This is not the room you're used to, with the big long counters and the nice big flat screen TV. There is a very small counter in the kitchen area and a dining room table, that's it. You will have to set your bags... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear drdroad, Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Raleigh, North Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 23, 2014

I love the IHG Brand of hotels but this Candlewood Suites doesn't live up to the brand. I walked in to my room to discover that the bed looked as though someone had either been sitting or standing on it after it was made. The furniture in the room was all beat up and had holes in it. The electricity... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear BigBoobsMagee, Thank you for taking the time to review our hotel and for being an IHG Rewards Club member. I am pleased that we had the chance to host you recently. However, it is truly regrettable that our facility fell below your expectations. Please be assured that your comments regarding our room amenities and housekeeping will be used towards... More

Suffern ny
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 11, 2014

We stayed here just overnight which is a total waste of the ensuite kitchen but it is what it is. Marty at the desk was very friendly, very helpful. Place looked a little dated in the common areas but was clean and our room was clean too. One of the things I love about candlewood suites is the free coffee.... More

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 14, 2014

On the plus side the room had a full kitchen and the staff was nice. It was also clean. On the negative side the blanket on the kids bed had huge holes in it and we were right next to the highway making it very noisy. The hotel was definitely showing its age. No ice makers but the full sized... More

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Williamsburg, Virginia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 22, 2014

before arriving in Richmond I called this hotel twice on two separate occasions and spoke with the same i male, BOTH times he was rude I arrived there jan 18 with my boyfriend to check in. the same male I spoke with was there -___- I asked to check in he wanted my credit card but I told him I... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear pippylove, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 14, 2013

Let me 1st start by saying that I booked the room at the last minute & used my rewards points. 2nd, upon our arrival, Jared (night manager perhaps) was wonderful with the check-in & later attempting to resolve the issue. His customer service skills & personality are wonderful! Jared should be commended!! We stayed in room 113 & the room... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear Joy24_10, Thank you for being an IHG Rewards Club member and for sharing your experience with us. We appreciate you taking the time to help us improve our guest services. Please accept our sincerest apologies for the shortcomings in your room and truly sorry for the poor experience and service issues you have encountered. We endeavor to meet all... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 9, 2013

I was traveling through the area and needed a place to rest for one night. I stopped at a couple of the other nearby places with names I was more familiar with - but had NO idea I chose to travel during NASCAR weekend and every place was booked (or much too expensive for my budget). I called and was... More

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Manchester NJ
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 20, 2013

I took the chance on this hotel since we'd only be staying one night of our travel home. Plus it is part of the points reward program through Holiday Inn Express, which is where we stay quite often. Yuck! First of all, there were dogs allowed in the rooms on our floor who barked during the night. The blowdryer was... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear robinsocialworker, Thank you for taking the time to express your thoughts and concerns. Please accept my sincere apologies for any inconvenience you have experienced and for the hotel conditions that did not meet your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us... More

Ottawa, Canada
Top Contributor
67 reviews 67 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 2, 2013

Checked in here on the way to Myrtle Beach. Proffered an internet coupon, $54.99, for a one night stay. Easy access off the I95. Checkin was fast, easy, competent and friendly. Room was clean and large with full kitchen facilities. Free movies available at the front desk, and the selection was good. Bed was comfortable, wifi worked fine. Will definitely... More

Was this review helpful? Yes 1
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review

Dear iwmclean, Thanks for your review of your time spent at our hotel. I'm so glad that we met all of your needs while you stayed with us. We hope to see ou soon! When you come back, we'll have all the amenities you're used to and plenty of friendly smiles to go around. Safe travels out there! More

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Additional Information about Candlewood Suites - Richmond

Address: 4301 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Richmond 2*
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Also Known As:
Candlewood Suites - Richmond Hotel Richmond
Candlewood Richmond
Richmond Candlewood Suites

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Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
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  • At what time does the pool open each day?

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