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All 81 Richmond hotels

Candlewood Suites - Richmond

2.0 of 5 Hotel   |   4301 Commerce Road, Richmond, VA 23234
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Candlewood Suites - Richmond
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Ranked #51 of 81 hotels in Richmond
A recent review
3 of 5 stars Reviewed March 14, 2014
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33 people have reviewed this hotel

Traveler rating
    10
    7
    5
    7
    4
See reviews for
6
8
4
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 14, 2014

On the plus side the room had a full kitchen and the staff was nice. It was also clean. On the negative side the blanket on the kids bed had huge holes in it and we were right next to the highway making it very noisy. The hotel was definitely showing its age. No ice makers but the full sized... More

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Williamsburg, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 22, 2014

before arriving in Richmond I called this hotel twice on two separate occasions and spoke with the same i male, BOTH times he was rude I arrived there jan 18 with my boyfriend to check in. the same male I spoke with was there -___- I asked to check in he wanted my credit card but I told him I... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear pippylove, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 14, 2013

Let me 1st start by saying that I booked the room at the last minute & used my rewards points. 2nd, upon our arrival, Jared (night manager perhaps) was wonderful with the check-in & later attempting to resolve the issue. His customer service skills & personality are wonderful! Jared should be commended!! We stayed in room 113 & the room... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear Joy24_10, Thank you for being an IHG Rewards Club member and for sharing your experience with us. We appreciate you taking the time to help us improve our guest services. Please accept our sincerest apologies for the shortcomings in your room and truly sorry for the poor experience and service issues you have encountered. We endeavor to meet all... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 9, 2013

I was traveling through the area and needed a place to rest for one night. I stopped at a couple of the other nearby places with names I was more familiar with - but had NO idea I chose to travel during NASCAR weekend and every place was booked (or much too expensive for my budget). I called and was... More

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Manchester NJ
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 20, 2013

I took the chance on this hotel since we'd only be staying one night of our travel home. Plus it is part of the points reward program through Holiday Inn Express, which is where we stay quite often. Yuck! First of all, there were dogs allowed in the rooms on our floor who barked during the night. The blowdryer was... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear robinsocialworker, Thank you for taking the time to express your thoughts and concerns. Please accept my sincere apologies for any inconvenience you have experienced and for the hotel conditions that did not meet your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us... More

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 2, 2013

Checked in here on the way to Myrtle Beach. Proffered an internet coupon, $54.99, for a one night stay. Easy access off the I95. Checkin was fast, easy, competent and friendly. Room was clean and large with full kitchen facilities. Free movies available at the front desk, and the selection was good. Bed was comfortable, wifi worked fine. Will definitely... More

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Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review

Dear iwmclean, Thanks for your review of your time spent at our hotel. I'm so glad that we met all of your needs while you stayed with us. We hope to see ou soon! When you come back, we'll have all the amenities you're used to and plenty of friendly smiles to go around. Safe travels out there! More

Feasterville, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 1, 2013

I was traveling without reservations and I stop to check the discount guides for a hotel that was not too expensive but yet clean and safe. I selected this proper after I called to confirm rooms were available and get directions. The front desk staff were very professional and the rooms were very nice. I felt at home when I... More

Was this review helpful? Yes
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review

Dear RPatterson_301, Thanks for giving Candlewood Suites a try! I'm so happy that you were pleased with our property and that you will always think of us as your first Candlewood experience. We love it when guests say that they feel at home in our hotel because we aim to provide all the comforts of home in all of our... More

Australia
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 24, 2013

After a week on the road we really appreciated the comfortable room, with kitchen, free wifi and free guest laundry downstairs. Blackout curtains ensured a good night’s sleep despite being at the junction of two very busy roads. Minor housekeeping issues that didn;t affect our stay. With a discount coupon it was very good value. Reception was welcoming and very... More

Was this review helpful? Yes
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review

Dear HDStripad, Thank you for the wonderful review of our hotel. I am so glad that you enjoyed yourself here in Richmond, and I do hope you stop by again. Our hotel's south side location can seem to be a disadvantage, but really it offers the best of both worlds. Downtown is just a hop, skip, and a jump, but... More

Bowie, Maryland
Top Contributor
180 reviews 180 reviews
66 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

Came in on a Saturday for a one night stay with my family of four. Stayed using Priority Club points, so was booked into a studio... but the gentleman at the front desk upgraded us into a one bedroom suite. Awesome, awesome upgrade. It would have been awfully tight in the studio had the guy not found me a one... More

Was this review helpful? Yes
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review

Dear jacobandjune, Thank you for recommending our property to others here on TripAdvisor. I'm happy to hear that you enjoyed your stay and found our hotel to be very convenient for your time spent in Richmond. Thanks for mentioning how we go above and beyond to ensure our guests are comfortable. What we did for you regarding a room upgrade... More

Fairfax, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 24, 2012

Toaster was broken and filthy. Clerk took a toaster from the nearest empty room and handed it to me. It worked, but it was also filthy. Garbage disposal was jammed with plastic and metal, never worked. Bathroom sink drain clogged almost completely. Microwave busted. Huge countertop oven brought in and blocked the entire counter. Complimentary coffee was instant. This was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Richmond, responded to this review

Dear traveler473, We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We apologize for the inconvenience you encountered due to the condition and cleanliness of our room amenities and facilities. Your comments will help us improve our services and offer a... More

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Additional Information about Candlewood Suites - Richmond

Also Known As:
Candlewood Suites - Richmond Hotel Richmond
Candlewood Suites - Richmond Hotel
Candlewood Suites Richmond
Candlewood Richmond
Richmond Candlewood
Richmond Candlewood Suites
Address: 4301 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #51 of 81 hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Richmond 2*
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