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Candlewood Suites - Richmond

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4301 Commerce Road, Richmond, VA 23234
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1 room 1 adult
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Candlewood Suites - Richmond
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10 Reviews from our TripAdvisor Community

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Gilford, New Hampshire
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Candle wood suites is a good concept especially for people on assignment for a period of time. The suites are comfortable, up to date and well maintained. In visiting the Richmond VA property I was just passing through. It was as good as I remembered in my NJ stays. Check in was good. The young man, a student at Virginia... More 

Helpful?
Thank John L
Short Pump
1 review
5 of 5 stars Reviewed December 3, 2015 via mobile

Excellent service and great room ! Love the new look. Even had a fire pit outside ! Would stay again stayed at 2100 Dickerson Road one everything was nice even the bathroom. No noise was quite and close to everything restaurant, job, mall etc couldn't ask for a better place

Helpful?
Thank H K
Brooklyn, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 19, 2015

As a business traveler with over 280 days on the road this year for work i could honestly state this particular hotel was the one i could recommend to all that is looking for the hotel that offers the feel of a stay of home away from home with the managements friendly professionalism. Then they offer all travelers that are... More 

Helpful?
Thank ken c
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as a Spire IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

New Rochelle, New York
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed October 11, 2015

You couldn't pay me to stay here again! I don't usually post pictures in my reviews, but this place was so bad that I had to make an exception. I just wish that I could put the SMELL of the room into pictures! Keep in mind that I am a LOYAL IHG club member who travels for work A LOT.... More 

Helpful?
2 Thank travelelingJohn
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Saint Paul, Minnesota
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed September 21, 2015

I recently stayed at this hotel for a business trip. Nathan Blackwell, the Front Office Supervisor during my stay, could not have been more professional, helpful, kind, friendly and fun. His sense of humor is contagious! He made sure my room was up to my standards and confirmed I knew how to get around town for work events. Because of... More 

Helpful?
Thank Karen A
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Rowlett
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed August 1, 2015 via mobile

Clean but the cabinetry is in need of repair. Some aspects are good some are not. You don't get the sense of a thorough clean but just enough. Comfy bed and pillows. Enjoyable until you get in the shower. You can't get the water more than lukewarm with the flow regulator and to get it warm the water flow is... More 

Helpful?
Thank StephenLBrewster
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 24, 2015 via mobile

Funny how I have posted negative comments twice and they are being deleted. Just don't stay here. Drugs in the parking lot, prostitutes, bad rude management, fire alarm constantly set off, construction work at this hotel. Dont stay, spend money somewhere else.

Helpful?
6 Thank kell4hokies
Laura G, General Manager at Candlewood Suites - Richmond, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Crossett, Arkansas
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 29, 2015

This was our home away from home for 3 1/2 weeks. The staff was great very friendly and the place was very nice. Was doing some up dates in parts of the hotel. We were working 13 hour nights so really didn't get to see much of the town. But the staff was very thoughtful of us working nights and... More 

Helpful?
Thank lorimann
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

It was our pleasure to serve you Lori! We hope that you stay with us the next time work brings you to the area. More 

Wilmington, North Carolina
2 reviews
4 of 5 stars Reviewed May 29, 2015

I came to the area on Memorial Day weekend, I expected a busy loud hotel but it was actually very relaxing. I highly commend the hotel staff both front desk and housekeeping. Every time I walked through the lobby the girl behind the desk (short brown hair) smiled at me and asked how I was doing. Later, I came down... More 

Helpful?
Thank Felicia G
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

It was our pleasure to serve you Felicia! Souton at the front desk really enjoyed getting to know you better. We hope that you will come back and see us the next time you are in the Richmond area. More 

Glenside, Pennsylvania
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 15, 2015

I chose this hotel based on Trip Advisor reviews. It was convenient, clean and comfortable. The room was very comfortable and had all of the conveniences for an extended stay. It was easy to get into Richmond. I felt safe and comfortable there and they have smoking rooms which are not easy to find these days. I would definitely stay... More 

Helpful?
Thank PaJayJay
Laura G, Manager at Candlewood Suites - Richmond, responded to this review

Thank you for taking to time to write a review about your most recent stay with us. It was our pleasure to serve you! We hope you will stay with us again the next time you are in the Richmond area. More 

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