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Holiday Inn Express Richmond Northwest I-64

#20 of 84 Hotels in Richmond
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9933 Mayland Drive, Richmond, VA 23233
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1 room 1 guest
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Holiday Inn Express Richmond Northwest I-64
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Raleigh, North Carolina
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is lesser than most of my experiences with Holiday Inns or Holiday Inn Expresses. Room is decent - clean, a little on the dark side. Typical flat screen TV. Beds are comfy. Bathroom is a little date you can spy some mold in the grout. Breakfast is above average. Scrambled eggs with cheese, pancake maker (YES!), and yogurt with... More 

Was this review helpful? Yes
E C, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear archiphoto, Thank you for taking the time to share feedback regarding your stay. We're happy you found your room clean and comfortable, and our complimentary breakfast above average! However, we do apologize for the aspects that fell short of your expectations and appreciate you bringing your concerns to our attention. We will follow up with our team to ensure... More 

Paris, Kentucky, United States
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The big man rasheem got me, a beleaguered traveller two big bottles of chilled water when I arrived late, rasheem deserves 5 stars! The humidity in the rooms was a little high though - but great courteous staff! Convenient location - cannot complain

Was this review helpful? Yes
E C, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear CJAB1976, Thank you for your review - I'm glad you found our staff so friendly and helpful after a long drive! We do appreciate your feedback regarding your room and apologize for any inconvenience. Otherwise, thanks again for your praise and we hope to see you for another stay soon! David Amick Daly Seven, Inc More 

Charlotte, North Carolina, United States
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My daughter and I were in Richmond to tour the University of Richmond and wanted something close to campus in a decent price range. This hotel is situated off I-64 in an asphalt-heavy strip mall, so don't expect well-landscaped grounds. On the plus side, Holiday Inn has upgraded many of the room interiors, including these, so you will get fluffy... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Tom L, Thank you for taking the time to write a review - I'm glad you had a comfortable stay and found our staff very friendly! We appreciate your feedback regarding what we can do better and will share your comments with our corporate team. Otherwise, we're glad you found us a good option for a one-night visit and... More 

wv
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

Every thing outstanding. Pool open until 11 P.M. Try to get room away from that side of building. Staff outstanding Breakfast great. Even had biscuits and gravy! Also turkey sausage and Greek yogurt. Automatic pancake machine is novel.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear mountainwilliam, Thank you for taking the time to leave a review! We're glad you had a great stay overall and found our staff to be outstanding. I do apologize, however, that you experienced noise issues and appreciate you bringing it to our attention to ensure all guests are respectful while enjoying leisure time. Otherwise, thanks again for your comments... More 

Guatemala City, Guatemala
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed June 27, 2015

It's not the lowest end of the budget range of hotels but from the moment of checking in to the time we left, we could not improved upon our stay. Check in was quick, friendly and efficient. The room was large and comfortable and included tea and coffee facilities, iron and ironing board, hairdryer, fridge and microwave. Along the corridor... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear blackthornwinter, We appreciate you taking the time to share your experience and are delighted you had a perfect stay! It's also great to hear you found our complimentary breakfast outstanding. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

1 review
5 of 5 stars Reviewed June 26, 2015 via mobile

From the time we checked in, we felt welcomed, the staff was AWESOME! Talk about hospitality, they we're on point. The banquet room was very nice and the food was very good. There was an incident when my 5 yr. old got lost and was on the elevators by himself, I was terrified, but your staff member by the name... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Christy, Thank you for taking the time to write a review! I hope you enjoyed the reunion and am delighted to hear our staff made you feel at home. I'm also glad they were able to help get your son back to you safely! Thanks again for your kind words and we can't wait to see you the next... More 

Buffalo, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 3, 2015

We have stayed here almost yearly the last 7 years and never had any problems. Having O'Charleys next door is a plus. Staff is friendly and accomidating. Breakfast fills the bill and generally have cookies/fruit available all day.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear garyqb17, Thank you for making us your regular destination in Richmond over the years and taking the time to praise us publicly! We're delighted you find our staff so friendly & accommodating and enjoy the restaurant next door. Thanks again for your comments and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

New York City, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 24, 2015

Stopped over when driving from Florida to NY.traveling with dog so the fact that they accept pets is great. $50 pet fee but I'm ok with that .stayed in king room . Very clean and comfortable . There is free breakfast but we left early before breakfast ( served from 6 am) They have a pool but did not use... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear SharonH1, Thank you for taking the time to write a review; we hope you had a nice trip and are glad you had a comfortable, convenient stopover at our hotel! It's also great to hear you could take advantage of the restaurant next door. Thanks again for your comments and we look forward to seeing you the next time... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed May 20, 2015

I was here this same weekend in 2014. I was very happy with the customer service, the room & the breakfast prepared by Ms. Laurie. Ms. Laurie is still there & was just as nice as she was last year. She was very attentive to everyone eating breakfast. She has a beautiful personality.The room was excellent & was very clean.... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear janet m, Thank you for staying with us again and taking the time to rave about us publicly! I'm delighted you had another great stay and we hope it won't be another year before your next stay with us. Thanks again for your review! David Amick eCommerce Manager Daly Seven, Inc More 

Hilton Head, South Carolina
Level Contributor
293 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed May 19, 2015

What a nice hotel. All the amenities including refer& micro, comfortable beds and everything worked as it should (HVAC, hot water, etc.). The breakfast was a little weak but we never expect anything spectacular at a free hotel meal. Our host brought in lunch and we were allowed to use the dining room – nice. Our arrival late Friday was... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear raudetra, Thank you for taking the time to review our Holiday Inn Express! We're glad you had a such a comfortable stay and hope you enjoyed the wedding. Thanks again for your comments; we look forward to seeing you the next time you're in Richmond! David Amick eCommerce Manager Daly Seven, Inc More 

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