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All 82 Richmond hotels

Holiday Inn Express Richmond Northwest I-64

2.5 of 5 Hotel   |   9933 Mayland Drive, Richmond, VA 23233
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Holiday Inn Express Richmond Northwest I-64
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Ranked #23 of 82 hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
Annie22311 Northern VA
  • Overview
  • Reviews (83)
  • Photos (19)
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  • Room tips (13)
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83 people have reviewed this hotel

Traveler rating
    31
    34
    8
    3
    7
See reviews for
34
13
8
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Northern VA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have tried several hotels in Richmond and never felt like I found one I'd consider coming back to until I stayed here. It's in a very quiet location with no street noise. The mattress and pillows were super comfortable. For the first time in many years, I slept like a rock in a hotel room. Breakfast was delicious and... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Annie22311, Thank you for taking the time to review our Holiday Inn Express; I'm very happy to read you've found your new home away from home in Richmond & felt you received excellent value for your money! We are grateful for your 5-star ratings across the board and can't wait for your next visit. Thanks again for your praise!... More

lansing mi
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros: nice staff, clean, comfortable bed, excellent location. Cons: very very dated. No fitness room (they sent me to the Fairfield next door which had a line for the one treadmill that worked), there are smoking rooms and they put me in one after the only room left was on first floor with a window to a chair directly in... More

Was this review helpful? Yes 2
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear daphne r, Thank you for taking the time to review our Holiday Inn Express. While I'm glad to hear you found our staff friendly and your room clean and comfortable, I do apologize that some of our amenities and facilities fell short of your expectations and will pass your feedback onto our team for further discussion and improvement. If... More

Tucson, Arizona
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It is clear the ownership of this hotel is not supporting its generally very dedicated staff by insuring basics are attended to. In general, we found the staff, particularly the housekeepers and a clerk named Monique, to be very friendly and conscientious. On the other hand, the repeated breakdowns of the printer in the Business Center were a major turnoff.... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear maryanddave, Thank you for taking the time to write a review. While we're glad to hear you found our staff friendly and helpful, we do apologize for the inconveniences you ran into - ensuring a clean environment is a priority so I will pass your comments onto our corporate team for further discussion; we appreciate you bringing this to... More

Virginia Beach, Virginia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 16, 2014

I'm 61 and my wife is 52 which I think helps to know when reading a review. Friendly helpful staff at the hotel. Room was very clean and good value for price paid. Stayed in a room with two double beds. Free Wi-Fi on all floors and hardwired computers available on the first. We did not use. Nice 32" flat... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear harpmike, Thanks for writing a detailed review of our Holiday Inn Express - we're glad you had a great visit and enjoyed many of the amenities we offer! While we do not offer a fitness room, our guests are welcome to use the one at our sister property next door; feel free to inquire at our front desk if... More

Morristown, New Jersey
Contributor
18 reviews 18 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2014

Our stop was the HIE off the Staples Mill Road exit of I-64, not the HIE closer to U of Richmond. This stop was a last minute audible on a long drive. The location setting was a bit commercial, office building across the street and a strip mall behind the parking lot, but it was convenient for our short stay... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Bob K, Thanks for taking the time to review our hotel; I'm very pleased to hear our location worked well for your needs and our staff was able to help you discover a new favorite restaurant! It's also good to read you had a comfortable, clean stay overall. Thank you again for your comments and we look forward to... More

1 review
4 of 5 stars Reviewed July 3, 2014

After calling several hotels with little success, they were able to accommodate my needs at a great rate. Very friendly staff, clean/comfortable rooms, and conveniently located. They even had a Manager's Reception on Thursday night with free hors d'oeuvres and beer/wine. Couldn't have asked for a better experience.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Robert J, We appreciate you taking the time to write a review and are glad your stay was a great one! I'm glad to hear you had a comfortable, clean stay, and could take advantage of our Manager's Reception. Thanks again for your comments and we hope to see you for another visit soon! David Amick eCommerce Manager Daly... More

Leesburg, FL
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

This was the first time we stayed at a HI Express....and it won't be the last! Friendly staff, clean and comfortable room, excellent breakfast ( one of the best in our travels), pet friendly, close to I 95 off I 64, restaurants and other shopping close by. If there was any negative, it would be the towels.....usual hotel towels. But... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear cgl853, Thank you for sharing your experience - I'm very pleased your first Holiday Inn Express stay was an excellent one! It's great to hear you found our staff very friendly and our location helped you easily get out and about. We can't wait for your next stay; thanks again for your review! David Amick eCommerce Manager Daly Seven,... More

Gainesville, GA
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2014

We booked our stay at the Holiday Inn Express on our way to DC from Atlanta. We had toured the Confederate White House and quickly realized we were happy that we were NOT staying in downtown Richmond. The hotel was in a great location. Just a few miles from some awesome shopping areas (everything from Ross to Nordstrom). The hotel... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Ashleigh F, Thank you for taking the time to review our Holiday Inn Express; we hope you enjoyed seeing the sights in the area! I'm excited to hear you had an excellent stay and felt you received great value for your money. Thanks again for your praise and we look forward to seeing you the next time you pass... More

San Bernardino, California
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2014

Great check in. Quiet clean room. Good location for exploring Richmond. Perfect value. I was solo this time out and felt perfectly safe. Also nice options for eating in the area. Easy on and off the highway as well.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear Joyce S, Thanks for leaving a review and we hope you enjoyed exploring the area! I'm happy to read you had a safe, quiet stay and found many restaurant options nearby. We appreciate your 5-star ratings across the board and hope to see you the next time you're in the area! Thank you again for your comments. David Amick... More

Indiana
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 15, 2014

Hotel is clean, quiet, and staff is attentive. Breakfast was standard fare but good. Hotel is convenient off interstate and in a good location to be in Richmond within 10 minutes or so. Pool was also nice.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review

Dear go34ever1, We appreciate you reviewing your stay with us and are glad you found our location convenient and had a quiet, comfortable stay! I'm also happy to hear you enjoyed our pool - thanks so much for your high ratings and we look forward to your next visit! Thank you again for your comments. David Amick eCommerce Manager Daly... More

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Additional Information about Holiday Inn Express Richmond Northwest I-64

Address: 9933 Mayland Drive, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Richmond Northwest I-64 2.5*
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Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

19 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#18 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Whether your traveling for business or pleasure, the Holiday Inn Express Richmond/Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond s West End, near fine restaurants, malls and leisure attractions, you ll have room to work, relax and make the most of your stay. Amenities such as wireless high-speed Internet, work centers, plush towels and luxurious bedding mean every night is a great night and every day starts right with our hot delicious Express Start breakfast. When it s time to get connected we know what you need! ... more   less 
Number of rooms
113

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Holiday Inn Express Richmond Northwest I-64 and other travelers.
1 question
20 days ago

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Questions? Get answers from Holiday Inn Express Richmond Northwest I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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