Well, It's a Holiday Inn Express right off the Highway - It's pretty much what we expected. We just stayed for the night while we were in town for my husband's cousin's wedding. Didn't spend much time there here's a quick run down: Check in took 5 min Room was clean but smelled a little smokey (we had non-smoking) No... more

Went for a soccer tournament that is held in the area every year. We had close to 20 rooms. Staff was rude, ill prepared, elevator did not work, shower would not go on because no pressure, shared the hotel with a group of dog owners sometimes 2 dogs to a room, St. Bernard type dogs HUGE. It was rainy and... more

This is a very nice hotel. Beds were very comfortable and we received a veyr good rate. The staff was very nice to us. The parking lot was very full on the nights we stayed here, but the location is great. We enjoyed our stay here. more

This hotel provides nice accommodations including a spacious room, plasma TV, recliner, and a large, in-room business desk. Our room fronted Gaskins Ave, which is the exit off I-64 where the hotel is. Despite being a busy street, the room was nice and quiet inside. Our mattress and bed linens appeared to be almost brand new. Breakfast was OK. There... more

We stayed at the Holiday Inn Express Innsbrook for a girls spa weekend away. A college friend and I met in Richmond for a spa day at the Elizabeth Arden Spa at Short Pump Town Center. We chose this hotel because it was 3 miles from the spa and town center and for the location off I-64. Check in was... more

I would not stay here again. the rooms are filled with smoke and I am a smoker..but they were bad, in need of cleaning, and no hot water..when we advised the management they refused to do anything about it...in general this place needs better management and a better cleaning staff..the location is great. It is overpriced... more

This Hotel is horrible. I have never seen such a dilapidated hotel ever. The water went out the second night I was there. After the "ok" was given I turned on the water and brown water poured out . The sink broke, and the fitness center was very poor, and had a treadmill and an elliptical, that I didn't use... more

Overall good place to stay. Pool was nice for the kids. Breakfast was good and well stocked. Hotel provides both firm and soft pillows to help you get a good night's sleep. My only complaints were that they were out of conditioner and (like many hotels) the shower pressure was low, making it difficult to take a good shower. I... more

Back from our trip to Richmond and Oops, this trip we must have been mistaken for the wicked stepmothers. I think we were put in a room that hasn't been occupied for a long time. The tub had some mold around the chalking and-----the coffee pot in the room had some----old---coffee stuck to the bottom of it which made me... more