We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - North Chesterfield - Arboretum

2.0 of 5 241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Hotel website
Hotel deals
Special Offer
Save up to 10% Today!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Extended Stay America - North Chesterfield - Arboretum
Professional photos View all
Browse nearby
Extended Stay America - North Chesterfield - Arboretum
Write a Review

58 reviews from our community

Traveler rating
    26
    10
    1
    9
    12
See reviews for
12
8
7
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (17)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (10)
All months
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2014

at 11:00PM no workers around except a hispanic lady who does several things from cleaning, service calls, to checking in. The front desk phone was taken off-hooked so no one can call the front desk. We arrived and the lady could not find our reservation and did not know how to use the computer to find a room for us.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 28, 2014 via mobile

If I could give them zeros I would. We booked this hotel several months ago partly on the TripAdvisor rating. It is clear that since this hotel advertises on TripAdvisor any negative comments are negated or ignored when rating. We arrived 8 pm Friday night after entire day travelling from NYC to find the room not completely ready. The only... More 

Was this review helpful? Yes 1
Richmond, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2014

I stayed at this hotel for 11 days in August, 2014. The staff are exceptional. Most of the rooms are renovated with new kitchens, bamboo floors and new bathrooms. The carpet is clean and there is a small breakfast of muffins, cereal, coffee and hot cocoa. Any issues with the room are taken care of quickly. The hotel is very... More 

Was this review helpful? Yes 1
Williamsburg, Virginia
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 27, 2014

I'd stayed at this hotel for the same convention I was attending a few years ago and everything was fine. This time, it was just bad. Got off to a bad start when I got the wrong room type (I'd reserved two queens since I was staying with a friend). This was despite my coming to the hotel early knowing... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Michael - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so... More 

Scranton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 10, 2014

Very nice staff, however when we entered a room we noticed a dirty wrapper on the desk that did not belong to us- not a great first impression. A closer look at the room revealed bugs (spotted 2 on the bed- of all places), an extremely dirty carpet, and semi-clean bathroom. Our bathroom sink clogged twice. Maintenance fixed it once,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Rae – Thank you for your recent review of your stay. I am glad that you enjoyed our staff, parking and coffee during your visit. Still, I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not... More 

Upstate NY
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 24, 2014

This property is above average for the chain. Very bright and clean. Staff was extremely helpful. Rooms were quiet. Bed was high quality. Complimentary breakfast was a pleasant surprise. Location is handy for the western part of the Richmond area.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Bob - Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean, comfortable stay. It’s great to hear that you enjoyed our friendly staff, our location and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Smithfield, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

I was disappointed in the room I received. I selected this hotel because it was located in a safe part of Chesterfield county. The room had a musty smell to it. The first thing that I check is the bathroom to make sure it is clean. Unfortunately the bathroom had hair residue in the sink and the bath tub. By... More 

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

You will not be disappointed if needing a clean, safe place to stay. My room was very clean, bed was comfortable, and no foul odors whatsoever. The building is clean and safe inside and out. Staff was so friendly! Having a kitchen was a major plus. There are plenty of restaurants, and stores nearby. Housekeeping did a beautiful job in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff and hotel overall. I am glad that you found your room to be clean and comfortable and that you liked our hotel's location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Bensalem Pa USA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2013

I travel a lot and I think the biggest issue I have is not sleeping right when I am away from home. This hotel was quiet and very helpful with everything location is great. I would definitely stay here again and would recommend it to anyone going down to the Richmond area the staff is very friendly rooms are clean... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Tom - Thank you so much for posting a review of our property. I am glad to read that you were able to have a comfortable and quiet stay at our hotel. It is also great to hear that our staff provided you with great service as well. Thank you for choosing Extended Stay America. We hope to see you... More 

DDO, QUEBEC
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2013

The hotel has a fresh look and an inviting appearance. It is conveniently located in a corporate office area, in a resort like setting and quiet suroundings with easy access to Hwy 60. There is ample parking room and parking is really easy.The rooms are large and bright, have a big and comfortable bed, a big screen TV, a fully... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about the appearance and our kitchens; however, we apologize that the issues didn't get resolved a in a timely manner . Your comments were reviewed by the staff, and we will continue training and address issues as soon as they arise to make sure your... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - North Chesterfield - Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - North Chesterfield - Arboretum 2*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, Priceline, Odigeo and Tingo so you can book your Extended Stay America - North Chesterfield - Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Room/suite (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay