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Extended Stay America - North Chesterfield - Arboretum

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241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
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1 room 1 guest
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Extended Stay America - North Chesterfield - Arboretum
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63 Reviews from our TripAdvisor Community

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Traveler rating
    26
    11
    2
    11
    13
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13
9
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (22)
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Charlotte, North Carolina
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 26, 2015

The hotel was clean, and the young ladies at the desk were nice; however, the decor could be spruced up, and the advertised free breakfast was a joke. There was no coffee made, the only thing available for breakfast was grits, tea bags and hot water - now I know the location was in the South, but everybody does not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will share your comments with our corporate office. Still, I am glad you enjoyed our friendly customer service and clean rooms. We continually work to improve... More 

Greenwood, South Carolina
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 16, 2015 via mobile

We booked through Hot Wire and chose 2-star to economize. Outside looked nice, first impression inside not too bad, except had trouble understanding desk clerk, who did not speak clearly and mumbled. Got to room, which was not fancy, but adequate! Checked for bedbugs - all clear. Unpacked, then discovered no AC! Called desk, told to come down to receive... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for providing us with details about your stay. Please accept our apologies that your stay did not meet our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To ensure that a situation like yours doesn't happen again, I will coach... More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 19, 2015

The hotel is ok. Wifi is the slowest ever even if you pay $3.99 for the upgrade. The room was big and clean but don't expect high quality of materials. Overall was ok, I was happy to be able to take my pet there

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Midlothian, Virginia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 28, 2015

I didn't know this was a pet friendly hotel. Plus the hotel Halls smelled like animals. price was fair! front desk customer service was good. Parking was good As well. The overall appearance of the hotel is okay.. don't think I would stay here again.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 2, 2015 via mobile

Where do I begin, first off we open the door to the room and there was trash from previous guest on the floor and desk! The mirrored closet door was off and propped against the wall, the bathroom was filthy along with big pee stain on mattress cover! We were in a jam for a place to stay so asked... More 

Was this review helpful? Yes 5
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 14, 2014

at 11:00PM no workers around except a hispanic lady who does several things from cleaning, service calls, to checking in. The front desk phone was taken off-hooked so no one can call the front desk. We arrived and the lady could not find our reservation and did not know how to use the computer to find a room for us.... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 28, 2014

If I could give them zeros I would. We booked this hotel several months ago partly on the TripAdvisor rating. It is clear that since this hotel advertises on TripAdvisor any negative comments are negated or ignored when rating. We arrived 8 pm Friday night after entire day travelling from NYC to find the room not completely ready. The only... More 

Was this review helpful? Yes 4
Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 16, 2014

I stayed at this hotel for 11 days in August, 2014. The staff are exceptional. Most of the rooms are renovated with new kitchens, bamboo floors and new bathrooms. The carpet is clean and there is a small breakfast of muffins, cereal, coffee and hot cocoa. Any issues with the room are taken care of quickly. The hotel is very... More 

Was this review helpful? Yes 1
Williamsburg, Virginia
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 27, 2014

I'd stayed at this hotel for the same convention I was attending a few years ago and everything was fine. This time, it was just bad. Got off to a bad start when I got the wrong room type (I'd reserved two queens since I was staying with a friend). This was despite my coming to the hotel early knowing... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Michael - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so... More 

Scranton, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 10, 2014

Very nice staff, however when we entered a room we noticed a dirty wrapper on the desk that did not belong to us- not a great first impression. A closer look at the room revealed bugs (spotted 2 on the bed- of all places), an extremely dirty carpet, and semi-clean bathroom. Our bathroom sink clogged twice. Maintenance fixed it once,... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Rae – Thank you for your recent review of your stay. I am glad that you enjoyed our staff, parking and coffee during your visit. Still, I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not... More 

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