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All 82 Richmond hotels

Extended Stay America - North Chesterfield - Arboretum

2.0 of 5 Hotel   |   241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
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Ranked #42 of 82 Hotels in Richmond
A recent review
4 of 5 stars reviewed 2 weeks ago
sheena35221 Richmond, Virginia
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57 reviews from our community

Traveler rating
    26
    10
    1
    9
    11
See reviews for
12
8
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

If I could give them zeros I would. We booked this hotel several months ago partly on the TripAdvisor rating. It is clear that since this hotel advertises on TripAdvisor any negative comments are negated or ignored when rating. We arrived 8 pm Friday night after entire day travelling from NYC to find the room not completely ready. The only... More

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Richmond, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 11 days in August, 2014. The staff are exceptional. Most of the rooms are renovated with new kitchens, bamboo floors and new bathrooms. The carpet is clean and there is a small breakfast of muffins, cereal, coffee and hot cocoa. Any issues with the room are taken care of quickly. The hotel is very... More

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Williamsburg, Virginia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 27, 2014

I'd stayed at this hotel for the same convention I was attending a few years ago and everything was fine. This time, it was just bad. Got off to a bad start when I got the wrong room type (I'd reserved two queens since I was staying with a friend). This was despite my coming to the hotel early knowing... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Michael - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so... More

Scranton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 10, 2014

Very nice staff, however when we entered a room we noticed a dirty wrapper on the desk that did not belong to us- not a great first impression. A closer look at the room revealed bugs (spotted 2 on the bed- of all places), an extremely dirty carpet, and semi-clean bathroom. Our bathroom sink clogged twice. Maintenance fixed it once,... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Rae – Thank you for your recent review of your stay. I am glad that you enjoyed our staff, parking and coffee during your visit. Still, I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not... More

Upstate NY
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 24, 2014

This property is above average for the chain. Very bright and clean. Staff was extremely helpful. Rooms were quiet. Bed was high quality. Complimentary breakfast was a pleasant surprise. Location is handy for the western part of the Richmond area.

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Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Bob - Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean, comfortable stay. It’s great to hear that you enjoyed our friendly staff, our location and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area. More

Smithfield, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

I was disappointed in the room I received. I selected this hotel because it was located in a safe part of Chesterfield county. The room had a musty smell to it. The first thing that I check is the bathroom to make sure it is clean. Unfortunately the bathroom had hair residue in the sink and the bath tub. By... More

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

You will not be disappointed if needing a clean, safe place to stay. My room was very clean, bed was comfortable, and no foul odors whatsoever. The building is clean and safe inside and out. Staff was so friendly! Having a kitchen was a major plus. There are plenty of restaurants, and stores nearby. Housekeeping did a beautiful job in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff and hotel overall. I am glad that you found your room to be clean and comfortable and that you liked our hotel's location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

Bensalem Pa USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2013

I travel a lot and I think the biggest issue I have is not sleeping right when I am away from home. This hotel was quiet and very helpful with everything location is great. I would definitely stay here again and would recommend it to anyone going down to the Richmond area the staff is very friendly rooms are clean... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Tom - Thank you so much for posting a review of our property. I am glad to read that you were able to have a comfortable and quiet stay at our hotel. It is also great to hear that our staff provided you with great service as well. Thank you for choosing Extended Stay America. We hope to see you... More

DDO, QUEBEC
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2013

The hotel has a fresh look and an inviting appearance. It is conveniently located in a corporate office area, in a resort like setting and quiet suroundings with easy access to Hwy 60. There is ample parking room and parking is really easy.The rooms are large and bright, have a big and comfortable bed, a big screen TV, a fully... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about the appearance and our kitchens; however, we apologize that the issues didn't get resolved a in a timely manner . Your comments were reviewed by the staff, and we will continue training and address issues as soon as they arise to make sure your... More

Batavia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

I stayed 3 nites @ this property. .The entire staff including the manager were Great. They know what hospitality means.This is a nice quiet location in a corp. park. The staff & and guests I will add make you feel like this is your HOME. You can eat in or eat out as all rooms are mini eff. suites, Freg,micro... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Pamela - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us and we were able create that "home away from home" feeling. As well, it is great that you liked our grab-and-go breakfast as well as our entire staff. I will be sure to share your comments... More

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Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - North Chesterfield - Arboretum 2*
Number of rooms: 134
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond

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