Excellent customer service and nice upscale rooms! Definitely recommend staying here! The rooms were of nice size and exceptionally clean! Outstanding location close to some great shopping and awesome restaurants!

Richmond is a wonderful city, full of history and culture. The newest area is Short Pump, which includes a great shopping area and wonderful restaurants. The Hilton is right in the middle of everything! Shula's restaurant is next to the lobby, and we had a wonderful breakfast! Clean and quiet rooms, great service!

As a Hilton Honors member, I have stayed at many Hiltons throughout the country over the years; however, the customer service with your hotel was the best I have ever had. Each and every staff member spoke to me, ask me how my day was and truly cared if I needed anything. One morning I could not sleep, so I... More

We have stayed at the Hilton in Short Pump many times for both business and leisure and always experience friendly, professional staff in a relaxing atmosphere. The rooms are clean and quiet with lots of extra towels. As part of our stay, we dine downstairs at Shula's Steakhouse for expertly prepared beef served in an intimate environment. No driving involved!... More

My first visit to Richmond was for a Conference at The Hilton Richmond Hotel & Spa. I was so impressed by the genuinely kind and helpful staff. Warm smiles greeted us wherever we were in the hotel and true of EVERYONE who works there.... from the porters to housekeeping, wait staff to the reception desk. They were all sincerely interested... More

I really loved this hotel. I was there for a conference, so, unfortunately, I didn't get to use all the amenities. The service was amazing and the hotel was beautiful. It felt more like a vacation than a business trip. Only negatives: My room didn't have a bath--I'm not a shower only person and I had to drive off grounds... More

Some of the Staff members were hands off during check-in process. Customer Service plays a big role in the overall representation of any company offering its services. And clearly this Hilton Hotel drop the ball this time.

I was there for almost a week in April 2013, hotel is pretty good, good services, nice and quiet room. it is kind of hotel for business people I have not seen any family over there. The room was clean but the sheets was not new as I expected. Hotel is close to shopping mall but it is far from... More

The stay here was wonderful. The staff was very nice. However the hotel stairway was unsecure so that non-guests could get up. All elevators were secure for our security. They have the best pancakes the I have ever had!