We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
Hotel deals
Hotel website
Hotel amenities
Special Offer
2X HHonors Points
Save Saved
You added Hilton Richmond Hotel & Spa / Short Pump to your Saves list
Hilton Richmond Hotel & Spa / Short Pump
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
84%
Ranked #3 of 81 hotels in Richmond
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
chris186840 Philadelphia, Pennsylvania
Write a Review

326 people have reviewed this hotel

Traveler rating
    208
    69
    30
    13
    6
See reviews for
70
78
17
128
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Besides being all the things you would want in a hotel, this one goes the extra mile. Every single person from the front desk to the ladies in the restaurant, Tonya and Doreen specifically, went out of their way and were so kind and cheerful. My son and I looked forward to seeing them in the morning for breakfast on... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stopped here on a road trip while driving from New Jersey to Atlanta. We liked it so much on the way down that we stopped here again on the way back north. Host Doreen was especially friendly. Pool is very nice too.

Was this review helpful? Yes
Leesburg, VA, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I visit my 95 year old mother in Richmond, I like to stay at the Hilton because it is the perfect respite from the stress and worry of caring for the elderly. I have enjoyed this Hilton for the peace and serenity I feel after walking through the doors into the lobby. The rooms are quiet and the staff... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
richmond, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This place is top notch, we all (15 of us) had a wonderful experience and I would recommend this hotel to anyone, any time. The rooms were clean and comfy, the food service was timely and delicious, all Hilton employees were courteous and helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Richmond, Virginia
Top Contributor
51 reviews 51 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had tickets to a show downtown and wanted to treat ourselves to a night away from home so we decided to book this hotel. We frequently shop at short pump mall and always wonder, who would stay here? Well, much to our surprise it was a beautiful hotel. Wonderful, welcoming staff. Beautiful room. Free breakfast included.... More

Was this review helpful? Yes
Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here several times over the last few years and this is always my first choice if I am traveling here. The service is the best in my experience and the amenities are top of the line. The restaurant and the food is also really good and attracts even people who aren't staying at the hotel.

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 465samuels, Thank you for being a repeat guest of Hilton Richmond Hotel & Spa and writing to our viewers about the consistency of your "EXCELLENT" experiences. Our Shula's Steakhouse & Lounge staff appreciate your kind words about their handiwork!!! All our accolades won over the course of years mean nothing without your endorsements and I am so glad you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Room booked for daughter's wedding night. Hotel and staff were generous and accommodating. The newlyweds felt very welcomed. The hotel and rooms are beautiful. The extra perks on the Executive floor are excellent. Makes a mom proud to know the special treatment of their day continued on thanks to the Hilton Richmond Hotel & Spa/Short Pump. Making the arrangements were... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jenni T, Thank you taking the time to share great feedback from your stay on TripAdvisor. You truly experienced the beauty, charm and genuine warmth of the Hilton hospitality. The Staff at Hilton Richmond Hotel & Spa strives for excellence in all aspects of the hospitality that we provide. I am so proud that you chose us as part... More

Chesapeake, Virginia
Top Contributor
56 reviews 56 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a lovely hotel. The staff could not have been more pleasant. The room was very nice and I barely heard noise in other rooms or hallway. It is very conveniently located near Short Pump Mall (2 lights away.) I was hear for a business meeting. My only complaint was that they ran out of diet pepsi for a... More

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Work2Play_11, Thank you for staying with us recently and for taking a lot of your time to write about the many things you experienced at the Hilton Richmond Hotel & Spa. Your comments about Diet Pepsi have been duly noted and I will be certain to address it with my Food & Beverage Team. My Staff loves reading what... More

Wakefield, Rhode Island
1 review
4 of 5 stars Reviewed 2 weeks ago

Thanks very much to Doreen the Host at Shula's as well as the wait staff. They certainly made us feel welcome while we worked from the restaurant. This was a very friendly team and glad to take care of us.

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ros S, What a huge compliment you have given Doreen by recognizing her on such social platform. We have wonderful employees in our Team on whom the Hilton Richmond thrives. So we are humbled by your sentiment. Thank you so very much and we will happily share your note with our Shula's staff. Thank you for bringing huge smiles... More

Arlington, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in Richmond for Business and the Hilton always is a great time. The staff are friendly, personable, and make you feel like a person not a customer. At the front desk, Britney was extremely helpful in helping me check out. Her skill and knowledge of my every need was unmatched. I needed a paper recipt to submit to... More

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ryan_Voris, Thank you for the absolutely wonderful review you wrote about your recent stay at the Hilton Richmond Hotel & Spa. Britney is one of our many outstanding team members who loves her job and believes in the true meaning of hospitality. Your recognition is the ultimate scale for our performance and I am certain she will be very... More

Been to Hilton Richmond Hotel & Spa / Short Pump? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Green Hotel in Richmond
#1 Luxury Hotel in Richmond
#5 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Tingo, TripOnline SA, Asiatravel.com Holdings, Priceline, Hotels.com, Venere and Agoda so you can book your Hilton Richmond Hotel & Spa / Short Pump reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Richmond Hotel & Spa / Short Pump, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.