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Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
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531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arvonia, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Fantastic facility. Very comfortable and friendly atmosphere with all the amenities one would want or need. Will be back for another stay. Greatly appreciate the cleanliness and especially the excellent quality mattress, sheets, pillows and comforter. Felt like home.

Review collected in partnership with Hilton Hotels & Resorts

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Washington DC, District of Columbia
Top Contributor
137 reviews 137 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Full service Hilton hotel with excellent service. Located off of a major road (Broad Street) minutes away from University of Richmond and right next door to the upscale (some say best) shopping mall in the city. Very nice Executive Lounge that serves a good breakfast and nice snacks in the evening. Hotel restaurant is a Shula's steak house where we've... More 

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Dandridge, Tennessee
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Hotel is very clean and the staff is very nice. Easy check in and valet parking. We were there for a Conference and the rate was great. We had a Double Queen room. The room was nice a spacious with a great work area and very clean comfortable beds. The rooms were also very quite. The fitness area was... More 

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Morristown, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very helpful and friendly. Rooms were immaculate. would come back here anytime while in Richmond VA. Fitness center was the bomb !!! Easy access to all shops and restaurants in area ! Easy access to free wireless internet.Beds were very comfortable with quiet rooms.

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ken B, Thank you for taking the time to share your insights and experiences during your stay with the newest upscale hotel in Richmond offering world class amenities and top-notch service to the discerning traveler. Our appreciation of your heartwarming compliments to the Hilton Richmond & Spa cannot be overstated. I am pleased to know that our convenient location... More 

Hampton, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the most enjoyable hotel stays ever (and I have stayed in many), and this was a business trip. Staff was extraordinary...polite, courteous, attentive and superbly focused on guest comfort and convenience! Words are simply inadequate to describe this three day experience!

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Peter M, Thank you so much for your honest and complimentary review. We appreciate you choosing to stay with us. Appreciate your very kind words and hope that if your travel plans ever bring you back Richmond, that we would have the honor of serving you again! More 

Pasadena, United States
1 review
5 of 5 stars Reviewed 1 week ago

Groupherder says that this was a very good experience. The room was excellent and the executive lounge was a nice place to relax. Friendly staff was very helpful and available when needed. Parking was convenient. Surrounding malls and shops were a definite plus.

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear William H, We are excited to see your choice of words when appreciating all that the Hilton Richmond Hotel 7 Spa has to offer. We are thrilled that you enjoyed your stay and were able to take advantage of our convenient location to all of the attractions in Richmond. Our Staff has enjoyed some very stellar reviews for their... More 

Yorktown, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Had special needs situation requiring early check-in. Hotel staff went beyond my expectations to assure my comfort and quickly responded to obvious circumstances.. I shall not forget that courtesy any time soon as I was in a great deal of pain. Hotel well situated in prime location for up-scale shopping with plenty of restaurants to suit your culinary taste. Excellent... More 

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear David B, Thank you so much for your insightful comments about us and the surrounding area. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. We certainly look forward to your return so we can continue to do just that. The Staff takes great pride in delivering the level of service you appreciated during... More 

Machipongo,VA, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

As mentioned above, the staff wen out of their way to find something I had lost in the hotel. I only was disappointed with the breakfast in that I'm used to getting up early and eating at 0500 and the dinning facility did not open until 0630. Also I thought it was a bit high so I drove out for... More 

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ronald W, We are very thankful to have received such awesome feedback from you and it is this feedback that has made us who we are now! The Hilton Richmond Hotel & Spa has worked relentlessly over the years to be the "Best Hilton" in all of North Americas, let alone Richmond and to earn the prestigious "4 Diamond"... More 

Mineral, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was sent a link that i could put in and order for a gift basket and chocolate strawberries upon our arrival. since it was valentines day i thought what a great idea. well to my suprised my order was not waiting when we walked into the room. i made several calls to the front where they say they saw... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Walter S, Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than a perfect ‘5’. We strive for excellence in all aspects of the hospitality that we provide and the special amenities are just one of the many features that we offer to our guests to... More 

Roselle, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a very clean and classy hotel, the staff is extremely friendly and eager to help. The hotel is close to all major shopping centers and convenient to all highways. Doreen, the hostess, was very courteous and accommodating. She makes sure guests are well taken care of, from seating to eating. I recommend this hotel to everyone staying in... More 

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Michael M, Thank you for your awesome review. We are so glad that you enjoyed your stay with us.Doreen is definitely one of our best and his goal is always to exceed your expectations and it's such a delight for Team Hilton to go above and beyond for our guests. It's wonderful that you experienced the genuine hospitality that... More 

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Luxury Hotel in Richmond
#1 Business Hotel in Richmond
#1 Green Hotel in Richmond
#1 Family Hotel in Richmond
#4 Romantic Hotel in Richmond

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