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All 81 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
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85%
Ranked #2 of 81 hotels in Richmond
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Ygmarie Manila, Philippines
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387 people have reviewed this hotel

Traveler rating
    250
    82
    35
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Manila, Philippines
1 review
4 of 5 stars Reviewed yesterday NEW

More than the clean and comforting room, it was the staff that greeted and provided great service that made it feel like coming home after a long day at work. The shuttle service made it easy to go around the area and is available from 9am-11pm. Almost all shops are located within a 3 mile radius.

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 days ago NEW

I booked a signature massage at the spa, and was escorted to the lockers for my bathrobe and pool shoes…we walked into the TOILET..not the bathroom area with a bank of stalls…no, one of those large single toilets, where they had installed 8 lockers against the wall !!! That is the most unsanitary thing I have ever seen in a... More

Was this review helpful? Yes
tealpaint1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a wonderful stay at the Hilton Short pump. The lobby is very welcoming...from the decor to the service at the front desk. The bed was very comfortable. The location is prime for convenience to restaurants and nightlife. There is complementary transportation to the Mall at Short Pump....to and back. Will continue to stay at Hilton's.

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 13 days for business. I usually don't like being away from home but the accommodating staff at Hilton made me feel warm and comfortable. I have nothing but praises for the staff: from the manager, to the servers at the restaurant and the shuttle drivers. There was one time that the hotel manager picked us up... More

Was this review helpful? Yes 3
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Cybill Y, My Team and I appreciate you taking the time to share your experience in length with us and our fellow readers on TripAdvisor. I am very glad to hear that you found that service in all areas exceeded your expectations. Our friendly Staff, awesome amenities and unbeatable location are definitely features that give us bragging rights! We... More

South Fork, PA, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel staff was extremely helpful with our circumstance, changing dates and just being helpful because my husband had just come out of the hospital. The woman making the reservations, the valet and bell boy were all understanding. The restaurant staff gave us helpful advise and accommodated our special requests. It seemed like staff watched out to give us aid... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Joseph B, I am so proud to hear your thoughts on our Team members. We take so much pride in the way we work together to make moments happen for our guests. It is always a great feeling to know that our guests are leaving happy and even better, sharing their experiences with us. Thank you again for being... More

Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my second stay at this hotel and I have continued to have outstanding customer service from the team at the front desk, to those in the executive lounge, to scheduling and availability. This hotel is well suited for easy-on, easy-off highway access with a great restaurant on the premisis - Shula's. Thank you for continuing to provide outstanding... More

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Flying-and-Driving, Thank you so much for taking the time to share your "GREAT EXPERIENCE" with fellow travelers and readers of TripAdvisor. We feel privileged to receive compliments from astute travelers such as you. Our goal has and always will be to provide our guests with a relaxing and memorable stay with a twist of top-notch service. Thanks again for... More

Keswick, Virginia
Top Contributor
61 reviews 61 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Following a festive evening wedding in nearby Chesterfield, my wife and I elected to stay in Short Pump instead of making the long drive home. Are we glad we did! We were immediately warmly greeted and helpfully directed how to find our room. The room was an oasis of comfort, with the bed firm but soft. We woke refreshed the... More

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Paisleigharies, Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. You have my sincere gratitude for your endorsements and I look forward to welcoming you soon should your travels bring you back to Richmond. Many thanks! More

Baltimore, Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel and both visits were a great experience. The rooms are very nice and clean. It seemed to be newly built hotel and is near a towncenter with plenty of stores and restaurants. The staff was very friendly and the breakfast buffet had a good variety of foods. The pool did not have... More

Was this review helpful? Yes 5
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jon N, Thank you for writing about your recent visit to our beautiful property and from what I read- this is actually your second time back...... much appreciated! I see you are from the gorgeous city of Baltimore- please return soon for your 3rd stay so we can create more rewarding memories for you to share!!! More

Smithfield, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family had a wonderful stay at this hotel. The staff was very friendly and helpful. The hotel and the room were in great condition, very clean. We stayed on the executive floor and loved being able to walk over to the executive lounge for breakfast. Would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 6
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jennifer M, Thank you very much for the very complimentary overview of your recent stay at Hilton Richmond Hotel & Spa. I also want to thank you that you will "definitely stay" at our hotel in the future.' We hope you will return soon to your new home away from home! More

Gasburg, Virginia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were staying at the Hilton for our son's wedding. Rooms were nice. The first morning I realized that I had lost my diamond earring. I looked all over the room for it, knowing I had it the evening before. After dinner the first night, we stopped at the bar area at the hotel. The next morning, I asked Doreen... More

Was this review helpful? Yes 6
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Judy M, Our appreciation of your heartwarming compliments to Doreen cannot be overstated. I am pleased to know that she made a lasting impression on you. We are very proud to have her on our Team and please rest assured that I will definitely pass on your shout-out to her! Thank you once again for sharing your sentiments and... More

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Richmond #1 Family Hotel in Richmond #1 Business Hotel in Richmond #1 Luxury Hotel in Richmond #4 Romantic Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Number of rooms
254

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