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All 82 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
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85%
Ranked #2 of 82 hotels in Richmond
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
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400 people have reviewed this hotel

Traveler rating
    259
    83
    38
    13
    7
See reviews for
90
90
19
157
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

The cleanliness of the hotel was impeccable. This is the only hotel I'll stay in when I visit Richmond for work. It's walking distance from the Short Pump mall and provides a shuttle service that starts at 7:00AM. Can't beat it.

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VA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location is great, right near Short Pump mall. The room was nice but there was a problem with the cleanliness. The pillowcases were dirty (with what appeared to be makeup & other stuff). It took over 1 hour to get new pillowcases as I was preparing to sleep, I had to make 2 calls and a visit to the... More

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Tyjune, Please accept my heartfelt apology for the inconsistencies you experienced with housekeeping services. This is not something that you have come to expect from the Hilton brand and in your case we clearly missed an opportunity to make your stay extra special. I will contact you personally to discuss making amends. Thank you for taking time to share... More

La Grange, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

A fantastic place staffed with friendly, courteous people. Accommodations were clean, comfortable and luxurious. Top-notch all the way around. Thanks for the friendly, helpful service...will definitely stay here again when I pass through Richmond.

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Frank G, Thank you for taking the time to let us know about your "FANTASTIC" stay with us at the Hilton Richmond. Great service truly is our goal, and I'm really glad to know we were able to deliver just that for you! Thank you again for taking your valuable time to adding such wonderful comments on TripAdvisor. Come... More

Charlottesville, Virginia
Top Contributor
50 reviews 50 reviews
46 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this property many times since they opened several years ago. I normally get upgraded per my diamond status. If your an elite HHonors member you will get club lounge access with free food and refreshments. The staff have always been accommodating with requests and questions I've had. Regardless if you get a suite or not your in... More

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Randy w, WoW! Even I would not be able to come up with a better insight when it comes to the service standards here at the Hilton Richmond / Short Pump. Thank you! Thank you!! Thank you!!! It gives me and my Team great pride in knowing that we are your BEST! Your home away from home awaits your... More

Kolkata, India
1 review
4 of 5 stars Reviewed 2 weeks ago

It was a very good stay. Service was very good. Loved the attention to quality service. Really touched by the helpfulness of the front desk in getting my tickets booked for Amtrak. Would have been nice to have different variants in the breakfast buffet. It was bit repetative. Overall a wonderful stay

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Riju G, Thank you for letting us know how great your stay was! I'm so pleased to know that our desire to highlight the tiny details that go into creating a memorable experience did not go unnoticed. I see you are from India. I truly hope you will make Hilton Richmond your host of choice when you come across... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent service from a employees. Every thing clean and fresh. Food was wonderful. I was there with my daughter for the Arc convention and it was refreshing to see how the Hilton employee treated everyone with dignity.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 902sharleenm, Your comments about our friendly and genuine Staff are truly the highest compliments we could receive and beyond doubt, defines the qualities upon which The Hilton Richmond Hotel & Spa thrives. We are proud to have been the host of choice for your conference and hope to continue this relationship in future. Thank you so much for taking... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Best place to stay. I travel over 70 nights each year and always find myself welcomed by the front desk staff. In fact, the entire staff is friendly, courteous and genuinely happy to see you. The lounge upstairs is comfortable and relaxing, with sports on the TV and Leo for conversation. He is especially great at making sure you... More

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Bob S, We LOVE the title of your post and appreciate your "GREAT" endorsements. We have wonderful hotels throughout the world so we are humbled by your sentiments. Thank you so very much and we will happily share your note with our entire team. We will continue to work hard to maintain your loyalty. Come back soon! More

Shreveport, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was generally welcoming upon arrival but seemed disinterested upon my exit. The bar is severly over-priced, understaffed and over-rated. One glass of wine, a burger and a salad shouldn't take 45 minutes and cost $40. The room was very clean. The matress was starting to show it's age though. Even though I reported a problem with shower door... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Dave C, Thank you for taking the time to post your review. We deeply apologize that your expectations were not met during your recent visit to the Hilton Richmond Hotel & Spa. I can appreciate your frustrations and I am truly sorry. Although you are disappointed I would like to encourage you to visit Hilton Richmond during your next... More

Waterloo, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very clean and accommodating. Seems that the rooms are sound proofed to perfection. We had one little mess up (there was suppose to be a roll out bed in the room upon our arrival, wasnt there and one call to the front desk and seconds later they brought it up. Excellent WIFi connection. We used this hotel for the spring... More

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Higherprimate43, I am so glad to hear that you have fallen in love with us and to be your #1 choice in Richmond is truly humbling. It is always a great feeling to know that our guests are leaving happy and even better, sharing their experiences with us and fellow travelers on TripAdvisor. Thank you again for being our... More

Isle of Wight, Virginia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel to attend an annual training meeting. The rooms were clean, fairly large and the beds were comfortable. The hallways smelled slightly of dogs (I saw people walking dogs in the hallways). It didn't bother me too much. The fitness room was very warm and to me, it was unusable. I called a manager to turn... More

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Viki613, As pleased and appreciative I am for your comments about our clean, spacious rooms and comfy beds, I am equally disheartened to learn about the several inconsistencies you experienced during your stay. I will surely discuss your thoughts with the concerned teams to improve the overall experiences of our future guests. Meanwhile, feel free to contact the hotel... More

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

56 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Richmond #1 Family Hotel in Richmond #1 Green Hotel in Richmond #3 Business Hotel in Richmond #4 Romantic Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Number of rooms
254

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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