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All 81 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
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84%
Ranked #3 of 81 hotels in Richmond
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
6GRTKDS Richmond, Virginia
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322 people have reviewed this hotel

Traveler rating
    204
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    30
    13
    6
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68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Richmond, Virginia
Top Contributor
51 reviews 51 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I had tickets to a show downtown and wanted to treat ourselves to a night away from home so we decided to book this hotel. We frequently shop at short pump mall and always wonder, who would stay here? Well, much to our surprise it was a beautiful hotel. Wonderful, welcoming staff. Beautiful room. Free breakfast included.... More

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Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here several times over the last few years and this is always my first choice if I am traveling here. The service is the best in my experience and the amenities are top of the line. The restaurant and the food is also really good and attracts even people who aren't staying at the hotel.

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear 465samuels, Thank you for being a repeat guest of Hilton Richmond Hotel & Spa and writing to our viewers about the consistency of your "EXCELLENT" experiences. Our Shula's Steakhouse & Lounge staff appreciate your kind words about their handiwork!!! All our accolades won over the course of years mean nothing without your endorsements and I am so glad you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Room booked for daughter's wedding night. Hotel and staff were generous and accommodating. The newlyweds felt very welcomed. The hotel and rooms are beautiful. The extra perks on the Executive floor are excellent. Makes a mom proud to know the special treatment of their day continued on thanks to the Hilton Richmond Hotel & Spa/Short Pump. Making the arrangements were... More

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jenni T, Thank you taking the time to share great feedback from your stay on TripAdvisor. You truly experienced the beauty, charm and genuine warmth of the Hilton hospitality. The Staff at Hilton Richmond Hotel & Spa strives for excellence in all aspects of the hospitality that we provide. I am so proud that you chose us as part... More

Chesapeake, Virginia
Top Contributor
56 reviews 56 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a lovely hotel. The staff could not have been more pleasant. The room was very nice and I barely heard noise in other rooms or hallway. It is very conveniently located near Short Pump Mall (2 lights away.) I was hear for a business meeting. My only complaint was that they ran out of diet pepsi for a... More

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Work2Play_11, Thank you for staying with us recently and for taking a lot of your time to write about the many things you experienced at the Hilton Richmond Hotel & Spa. Your comments about Diet Pepsi have been duly noted and I will be certain to address it with my Food & Beverage Team. My Staff loves reading what... More

Wakefield, Rhode Island
1 review
4 of 5 stars Reviewed 1 week ago

Thanks very much to Doreen the Host at Shula's as well as the wait staff. They certainly made us feel welcome while we worked from the restaurant. This was a very friendly team and glad to take care of us.

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ros S, What a huge compliment you have given Doreen by recognizing her on such social platform. We have wonderful employees in our Team on whom the Hilton Richmond thrives. So we are humbled by your sentiment. Thank you so very much and we will happily share your note with our Shula's staff. Thank you for bringing huge smiles... More

Arlington, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in Richmond for Business and the Hilton always is a great time. The staff are friendly, personable, and make you feel like a person not a customer. At the front desk, Britney was extremely helpful in helping me check out. Her skill and knowledge of my every need was unmatched. I needed a paper recipt to submit to... More

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ryan_Voris, Thank you for the absolutely wonderful review you wrote about your recent stay at the Hilton Richmond Hotel & Spa. Britney is one of our many outstanding team members who loves her job and believes in the true meaning of hospitality. Your recognition is the ultimate scale for our performance and I am certain she will be very... More

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was there for a conference and have never seen such an attentive and friendly staff. They anticipated needs, always smiled and engaged in friendly conversation with each of our attendees. Food and beverage service was impeccable.

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Bill M, Thank you so much for the "5-Star" review and for taking the time to write about it for our viewers to read and enjoy. You are not the first to talk about our "tremendous" staff and what happens when our guests experience their hospitality first hand. Brings a smile to us!!!. Hope your travel plans bring you... More

Fort Washington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at this hotel. I was there for a conference and even the conference lunch was delicious. I had a fabulous steak dinner at Don Shula's. I would definitely stay at this hotel in the future.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Eleaina P, Your comments about our undefeated Shula's Steakhouse and Lounge are truly the highest compliments we could receive.. We are proud to have been the host of choice for your conference and hope to continue this relationship in future. Thank you so much for taking the time to share your insights with fellow travelers and I look forward... More

Bethesda, Maryland
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel. Very comfortable beds and very quiet hotel. I know the psychological impact of the frangranced air within an establishment. But somebody did something on our wing of the hotel! I told the front desk personnel. They came up to witness themselves. They certainly agreed because they mentioned they noticed the super-sized fragrance starting in the hallway. Walk into... More

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Chava143, Thank you for your "Perfect & Lovely" review! We always appreciate when guests take the time to write about their stay and provide us invaluable feedback. So thank you! Although I am truly sorry to hear of the discomfort you experienced due to the air freshener, I'm happy to inform you that I've already discussed your suggestion with... More

West Chester, Pennsylvania
Top Contributor
67 reviews 67 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is my favorite Hilton hotel in Richmond and it's the front desk that made my stay so wonderful. Between the customer service manager, Henrietta and the front desk manager, Sauviat, it was such a pleasure to discuss the hotel and ways to improve their customer service. I always stay on the Executive Floor and they always go out of... More

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear SmilingSteve4, Thank you so much for taking the time to comment about your stay. I appreciate you giving us the candid feedback about your feelings of the various in-room communications with our guests. I did receive your comments from Henrietta and Sauvik when you checked out and was able to make some necessary changes based on your first hand... More

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Richmond
#1 Green Hotel in Richmond
#1 Business Hotel in Richmond
#5 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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