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Hilton Richmond Hotel & Spa / Short Pump

Certificate of Excellence
GreenLeadersSilver level
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12042 West Broad Street, Richmond, VA 23233
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2X HHonors Points
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1 room 1 guest
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Hilton Richmond Hotel & Spa \/ Short Pump
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638 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wellesley ma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Clean, professional, welcoming, good location. We have used the hotel twice on visits to the University of Richmond, and have been satisfied both times. Nearby shopping district provides plenty of dining choices away from the hotel if desired.

Review collected in partnership with Hilton Hotels & Resorts

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Rehoboth Beach, Delaware
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this Hotel for a wedding. What a terrific room we had. We were within walking distance of a shopping Mall. The service was great. Rooms were quiet and beautiful. The value was exceptional. This is a upscale Hotel for a reasonable price. We even had the pleasure of the NFL Texans who were staying there as well.

Review collected in partnership with Hilton Hotels & Resorts

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Ocean Springs, Mississippi
1 review
5 of 5 stars Reviewed 4 days ago NEW

The front desk staff was awesome! There were three exchange students from the Philippines, (Catherine, Cecelia, and Zainayna), they were outstanding, very friendly, and very "customer service oriented" to me and others I noticed that checked in. Bart and Henrietta (front desk supervisors) and Quantina, (Guest Services Manager) were wonderful managers to talk with, they had your undivided attention when... More 

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Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I had business near the hotel and selected this hotel because of my Hilton Honors Program. I was pleasantly surprised. This is a relatively new and very modern Hilton property with all the conveniences of an outstanding business hotel. I was upgraded to suite due my Diamond status and was very happy with my accommodations. Room service was prompt and... More 

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Lynbrook, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am in Richmond, VA approximately 3 to 4 times a year. If there is a vacancy I ALWAYS stay at the Hilton at Short Pump. This and all the other past stays have ALWAYS been excellent. The entire staff at this hotel is ALWAYS giving 110%. Thanks again, looking forward to my next stay.

Review collected in partnership with Hilton Hotels & Resorts

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Washington DC, District of Columbia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel while in town for a religious convention and it exceeded my expectations. The bathroom is to die for. I wish I could take the shower head with me, it was heavenly. The rooms are spacious, clean and modern. The beds are supper comfy and the staff is super friendly. Parking was hassle free. There is... More 

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Washington DC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

my son and i stayed there from aug 8 thru aug 13 while he was in a golf tournament. the hotel was beautiful and service was fantastic. we stayed on the 8th floor and had access to the executive lounge. Leo provided excellent service and conversation at happy hour. we had one problem with a party in the room next... More 

Was this review helpful? Yes 1
Henrico, Va
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is in the middle of an up and coming area. There is a lot to do with a mile of the hotel. Lots of bars and restaurants almost within walking distance and the area is very safe. We even live in the area and yet we treat ourselves to this hotel even though we live alone at home... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
chesapeake, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a well kept and maintained hotel. The accomodations are second to none. Well pleased with the stay during our family reunion. This hotel went the extra mile to make sure we had a successful and wonderful family reunion. Will stay again if in this area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Pennington Gsp
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel with great service. Nice clean comfortable rooms. Refrigerator was not working so stopped by front desk. Maintenance was there in three minutes and solved the problem. I will definitely stay here again. Close to mall and great restaurants. A+

Was this review helpful? Yes 1
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