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Hilton Richmond Hotel & Spa / Short Pump

3.5 of 5
12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
Ranked #8 of 86 hotels in Richmond
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178 reviews from our community

Traveler rating
    100
    43
    22
    9
    4
See reviews for
Families
34
 
Couples
37
 
Solo
12
 
Business
74
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 17, 2013 NEW

almost every month i come here for business. Really relaxing and consistent quality. The lounge smells nice, though i would like them to have a office /business space. ( they have a small one) Complimentary WIFI is great. The shampoo /body wash product is pretty good too.

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Bristol, United States
1 review
5 of 5 stars Reviewed May 13, 2013 NEW

Excellent customer service and nice upscale rooms! Definitely recommend staying here! The rooms were of nice size and exceptionally clean! Outstanding location close to some great shopping and awesome restaurants!

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Review collected in partnership with Hilton Hotels & Resorts

Virginia Beach, Va
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013 NEW

Richmond is a wonderful city, full of history and culture. The newest area is Short Pump, which includes a great shopping area and wonderful restaurants. The Hilton is right in the middle of everything! Shula's restaurant is next to the lobby, and we had a wonderful breakfast! Clean and quiet rooms, great service!

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Review collected in partnership with Hilton Hotels & Resorts

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

As a Hilton Honors member, I have stayed at many Hiltons throughout the country over the years; however, the customer service with your hotel was the best I have ever had. Each and every staff member spoke to me, ask me how my day was and truly cared if I needed anything. One morning I could not sleep, so I... More

Was this review helpful? Yes 1
Hampton, Virginia
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 12, 2013

We have stayed at the Hilton in Short Pump many times for both business and leisure and always experience friendly, professional staff in a relaxing atmosphere. The rooms are clean and quiet with lots of extra towels. As part of our stay, we dine downstairs at Shula's Steakhouse for expertly prepared beef served in an intimate environment. No driving involved!... More

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Rawlins, Wyoming
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

My first visit to Richmond was for a Conference at The Hilton Richmond Hotel & Spa. I was so impressed by the genuinely kind and helpful staff. Warm smiles greeted us wherever we were in the hotel and true of EVERYONE who works there.... from the porters to housekeeping, wait staff to the reception desk. They were all sincerely interested... More

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Marysville, Ohio
1 review
4 of 5 stars Reviewed May 9, 2013

I really loved this hotel. I was there for a conference, so, unfortunately, I didn't get to use all the amenities. The service was amazing and the hotel was beautiful. It felt more like a vacation than a business trip. Only negatives: My room didn't have a bath--I'm not a shower only person and I had to drive off grounds... More

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Birmingham, United States
1 review
4 of 5 stars Reviewed May 9, 2013

Some of the Staff members were hands off during check-in process. Customer Service plays a big role in the overall representation of any company offering its services. And clearly this Hilton Hotel drop the ball this time.

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Review collected in partnership with Hilton Hotels & Resorts

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 29, 2013

I was there for almost a week in April 2013, hotel is pretty good, good services, nice and quiet room. it is kind of hotel for business people I have not seen any family over there. The room was clean but the sheets was not new as I expected. Hotel is close to shopping mall but it is far from... More

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Church Hill, Maryland, United States
1 review
5 of 5 stars Reviewed April 28, 2013

The stay here was wonderful. The staff was very nice. However the hotel stairway was unsecure so that non-guests could get up. All elevators were secure for our security. They have the best pancakes the I have ever had!

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What travelers say

  • Breakfast buffet(6)
  • Very nice(6)
  • Short Pump(4)

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotels in Richmond
#8 Family Hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump in Virginia is Richmond’s newest upscale hotel nestled in the prominent West End of Richmond. Featuring 254 rooms & suites, 22,000 square feet of flexible meeting space. Aura day spa and Shulas American Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package®, guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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Hilton Richmond Hotel & Spa / Short Pump
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