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Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
Hilton Richmond Hotel & Spa / Short Pump
Hilton Richmond Hotel & Spa / Short Pump
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491 reviews from our community

Traveler rating
    323
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    40
    16
    8
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105
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195
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The city of "short pump" sounds awful bc short pump sounds like a gas station but its actually a beautiful suburbia. My dad booked me and my two other girlfriends a room and here, so he was obviously going to choose the best. We felt so safe and comfortable. It has a walking access to a mall with Nordstroms and... More 

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Powhatan, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed overnight as I attended a company Christmas party & did not want to drive. Front desk staff was very friendly & I loved the pool, hot tub, and work out room. Very nice not to have to check out until noon!!

Review collected in partnership with Hilton Hotels & Resorts

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Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed for the weekend a couple of weeks ago and were impressed with the rooms, staff and service. Hoan our bellman was exceptional and the young lady in the bar who took care of us Saturday night was also great. Young black lady who was extremely busy, yet very attentive. If there was one negative, its... More 

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Roanoke, Virginia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our visit was for pleasure. The Hotel staff was awesome anytime we needed anything. The hotel is close to shops and restaurants. You are within walking distance to the Short Pump mall if the weather is nice. Dining at this hotel was great and the breakfast staff fantastic. There were several business Holiday parties during our stay and it looked... More 

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dgjackson80
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Every accommodating hotel and would sty again for business. The staff was very polite, parking I very tight. I would recommend checking out after you are done using the internet. I would stay at the hotel again.

Review collected in partnership with Hilton Hotels & Resorts

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Richmond, United States
1 review
3 of 5 stars Reviewed 1 week ago

I was given handicapped room which I didn't want. I asked to be moved to regular room and had to ask for a manager and was treated poorly, only after insisting multiple times the manager agreed to change my room. Room was dusty and there was mildew on shower curtain. Also, I placed do not disturb sign, because I running... More 

Review collected in partnership with Hilton Hotels & Resorts

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New York City, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at the Hilton Short Pump regularly for business, and I am thrilled to write an outstanding review. Both Sauvik Ghosh and Henrietta Baranyai at the front desk are superstar ambassadors of both the Hilton brand and the property itself. The executive lounge on the 8th floor is always welcoming and well-stocked with snacks and food. Nice pool and... More 

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Fairfax, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel itself and the rooms are excellent, but some of the service could use a little attention. We ordered the "Moments Together Package" whcich included a fruit and cheese tray delivered to the room. I was told the tray would be delivered at 5:00, but it wasn't. When I asked about it at 6:00, I was told they would... More 

Review collected in partnership with Hilton Hotels & Resorts

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Chester, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel and room very clean and comfortable. The hotel staff was extremely helpful. I felt like I was treated like royalty. I would recommend this hotel to anyone looking for a nice relaxing place to stay. My room was wonderful and the bed comfortable.

Review collected in partnership with Hilton Hotels & Resorts

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Leesburg, Virginia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel in a great area of the Richmond zone. You are a bit far from Richmond Downtown, but who cares; Richmond downtown has some cool and a lot of bad. Anyway, this is my favorite hotel in the area - but please be warned, the food is GOD AWFUL!!! I mean "T"errible with a capital 'T'.... More 

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jim O, Thank you for your review of your recent stay - we appreciate your honest feedback, and we are very sorry for the difficulties that you experienced. Your review provides details that our hotel team needs to re-evaluate guest needs and meet guest expectations. Again, we apologize for any inconveniences, and we hope to have another chance to... More 

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Green Hotel in Richmond
#1 Luxury Hotel in Richmond
#2 Business Hotel in Richmond
#2 Family Hotel in Richmond
#3 Romantic Hotel in Richmond

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