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All 82 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
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85%
Ranked #2 of 82 hotels in Richmond
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Philipbytes Queens, New York
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421 people have reviewed this hotel

Traveler rating
    272
    89
    38
    14
    8
See reviews for
99
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161
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Queens, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Doreen and the rest of the staff at Shula's steakhouse was so excellent that I highly recommend this place to everyone that stays at this hotel. My compliments to the entire managment for hiring the right people to make us tourists feel right at home. I booked three rooms for three days here and each day was met with the... More

Was this review helpful? Yes
Yonkers, New York
Top Contributor
90 reviews 90 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

All the amenities and services are found at this Hilton Hotel near Short Pump, Richmond. We enjoyed the bar, restaurant, exercise room and indoor heated pool and jacuzzi. We also enjoyed breakfast at the executive lounge. The location was great for anyone going to the Short Pump or West Broad area of Richmond, VA.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Southport, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Husband wanted a USA Today and they went out of their way to find one for him even though it was late afternoon. Room and bathroom was clean. Bed not particularly comfortable yet husband loved it. I rated the value as excellent because we were part of a group and received a great rate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Raymond R, Our appreciation of your heartwarming compliments to the Hilton Team cannot be overstated. I am pleased to know that we made a lasting impression on you. Please rest assured that I will definitely pass on your shout-out to our Staff! I am so sorry that you did not find our Serenity beds comfy. Thank you once again... More

Mooresville, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a great stay at the Hilton Richmond/Short Pump! Nice Rooms, Friendly Staff, Beautiful Hotel. Would definitely stay there again if I were in the area! Many dining options close by as well! Very Nice Area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Julie H, Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. You have my sincere gratitude for your endorsements towards our friendly Staff and I look forward to welcoming you soon should your travels bring you back to Richmond. More

Chesapeake, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent place to stay !! This was my second time staying at this Hotel The room was very clean,First time I stay on Executive level even nicer! I like that they had key card access in the elevator to you floors great security feature ! Close to shopping ,fine restaurants ,15 minutes to VCU

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Loretta C, Thank you for writing about your recent visit to our beautiful property and from what I read- this is actually your second time back...... much appreciated! I see you are from the gorgeous town of Chesapeake- please return soon for your 3rd stay so we can create more rewarding memories for you to share!!! More

Richmond, Virginia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had a wonderful one night stay at this hotel. I received a smile and a warm welcome at the entrance, and the same at registration. The staff is extremely courteous and helpful. The hotel is very clean and my room was spotless. The beds are splendid and I slept very well. I spent the afternoon in the spa and... More

Was this review helpful? Yes 4
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Emma A, Dear Jennifer M, Thank you very much for the very complimentary overview of your recent stay at Hilton Richmond Hotel & Spa and a BIG shout-out to Selena. I also want to thank you that you will "definitely stay" at our hotel in the future.' We hope you will return soon to your new home away from... More

Richmond, Virginia
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked a room here for my daughter's birthday so we could shop and eat in Short Pump and have a fun overnight stay with her friends. The hotel is gorgeous, modern, and clean. The staff was excellent and went above and beyond for my 10 year old girl. They had balloons waiting for us and then when we returned... More

Was this review helpful? Yes 6
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Rumfordpaper, Thank you so much for taking the time to share your "FANTASTIC EXPERIENCE" with fellow travelers and readers of TripAdvisor. We feel privileged that you chose to stay with us and celebrate your daughter's special day! Our goal has and always will be to provide our guests with a relaxing and memorable stay with a twist of top-notch... More

greenville
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a family wedding at this excellent property last weekend of August and it was a memorable experience.The staff made all efforts to make the event go smoothly.Its a newer place and very nice and clean and smartly designed,so the wedding does not cause any inconvenience to other guests. We thank the management and staff members for the memories... More

Was this review helpful? Yes 6
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear SampGreenville, Thank you for taking the time to write such a thoughtful review and sharing how much you enjoyed the upbeat service provided by the Team. It was a wonderful wedding and you have my sincere gratitude for your endorsements and making us a part of the celebrations. I look forward to welcoming you soon should your travels bring... More

Fredericksburg, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton, hotel short pump was excellent, rooms clean and nice, lobby area clean and nice. Service was excellent, loved the shuttle bus service, didn't have to move my car at all. Check in and out was an easy process. Hotel staff was very attentive and nice. They made my stay there relaxing and enjoyable. I felt as though I was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 7
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Deidre P, We love and take great pride in knowing that the light and warmth of our hospitality was good enough to be your home away from home and we can only hope to continue to be so during your visits to Richmond. We look forward to having you as our guest for many years to come. More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the Hilton Richmond Hotel and Spa and it was a great experience. The hotel is lovely and the staff very friendly. The hotel is within walking distance to the Short Pump mall or the hotel has a van that will also take you. We chose to take the van and we simply called the hotel when we were... More

Was this review helpful? Yes 7
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Anm22314, Thank you for your amazing review. Clearly we made an incredible impression on you during your visit with us. It seems from your comments you experienced exactly what we strive for everyday. We want our guests to feel the highest level of comfort, care and service during their visits with us. We look forward to your return very... More

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

65 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Richmond #1 Family Hotel in Richmond #1 Green Hotel in Richmond #3 Business Hotel in Richmond #4 Romantic Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Number of rooms
254

Questions & Answers

Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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