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Hilton Richmond Hotel & Spa / Short Pump

Certificate of Excellence
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12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
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548 reviews from our community

Traveler rating
    368
    111
    43
    17
    9
See reviews for
117
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28
224
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Providence, Rhode Island
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a wedding that was in Richmond and was thrilled to find the accommodations so clean and the service so friendly. While the rooms were not ready upon our arrival, I found it painless to sit in the spotless lobby and watch the crowd move in and out while I worked on my laptop. The wedding reception was... More 

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Salinas, California
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay at the Hilton in Short Pump 4-5xs a year for business travel. Things I really like: They are incredibly accomodating to your needs, they still have 24hr room service and they are quick and courteous, laundry service, comfortable beds and a large bar area. The hotel is very clean, upgrades, unique floors (5 & 7) for Hilton Honors... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

There are so many things i can point to that would make you want to stay here. From the excellent service to the rooms itself, every inch of this property was First Class. I was setting up a proposal to my girlfriend at the hotel and had a few things i needed to be taken care of. I had contacted... More 

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Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We chose the Hilton Short Pump for our stay in Richmond VA. The hotel was modern and clean and parking was a breeze. We scored an upgrade to the Executive floor which included access to the lounge on the same floor. The attendant in the lounge was friendly and the beer was off ice which was nice after a long... More 

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New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I both enjoyed the service and clean accommodations. We arrived to find our room bed was broken and it was quickly remedied without us going downstairs. We were upgraded to a suite and given free breakfast, the food was delicious and fresh. I am a travel professional so I may be a little more appreciative of details.... More 

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Tinapheonix, I love the title of your review....thank you SO much. But the truth is we do know that our guests have plenty of lodging choices and I so appreciate that you decided to stay with us, had a great time and felt valued. Hope to welcome you back again soon! More 

Richmond, Virginia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have always been impressed with the quality of Shula's food, the exceptional service, cozy atmosphere and friendly staff. Today my daughter Diandra wanted to take her Birthday voucher in for lunch. Our server was so sweet and friendly and the Hostess Doreen, was even better! She made us feel like we were family visiting relatives with a home-cooked meal... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Donna N, Thank you so much taking the time to review your recent stay with us. I am so glad you made it to our hotel and discovered firsthand what a special place it is. Thank you for sharing your wonderful tips, such as our undefeated Shula's Steakhouse - there are many other amenities that we offer to make... More 

Woolwine, Virginia
Top Contributor
158 reviews 158 reviews
16 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed 1 week ago

So you give them a credit card to cover the stay and anything you charge to the room. They then tell you they have placed a hold on your card for $75 that will come off in 3-5 business days. We get bro our room and it's accessible. We go down to watch the NCAA tournament and the bar is... More 

Was this review helpful? Yes 2
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Foodandwine60, Thank you for taking the time to review your stay with us. I am disturbed by the experience you described at the hotel, I would like to respond to a few of the comments. As a seasoned traveler, I am surprised that you where unaware of a hotel policy standard to hold an amount over the room rate,... More 

Niagara Falls
2 reviews
5 of 5 stars Reviewed 1 week ago

Very close to all that Short Pump has to offer. Wonderful hotel and great service. Would stay here again. The check in and check out is very quick, Sign up for the honors program takes a few seconds. Short Pump has a great variety of places to eat in a wonderful setting get out and enjoy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Scott P, Thank you taking the time to share great feedback from your stay. You truly experienced the beauty, charm and genuine warmth of the Hilton culture. The Staff, as you noted, are what make Hilton Richmond Hotel & Spa who we are. We love our location as well. I look forward to welcoming you back soon again. More 

South Brunswick, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Since I went to business trip on a short trip, I did not know anything about the sorrounding areas. The staff is extremely helpful. They gave me ll the information about nearby restaurants and main attractions. They also have a free shuttle which will take you to any destination within 3 miles and also pick you up. The wifi was... More 

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Sandeep K, Thank you for your kind words of recommendation and I am delighted to hear you enjoyed the consistency of our service levels. The Staff at Hilton Richmond Hotel & Spa take great pride in being “unrivaled” in all aspects... We look forward to seeing you again, soon. More 

Richmond Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently had the pleasure of staying at the Hilton Short Pump in Henrico, Virginia. The hotel is beautiful, and my room was lovely. Equally important to me, however, was the quality of the service I received from the moment I walked into the lobby. The staff at the registration desk were friendly and efficient. I find that less and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Patricia W, Thank you for your kind comments. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. Thank you being our patron and we certainly look forward to your return so we can continue do just that for you. The staff takes great pride in delivering the level of service you appreciated during your... More 

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