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Hilton Richmond Hotel & Spa / Short Pump

Certificate of Excellence
GreenLeadersSilver level
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12042 West Broad Street, Richmond, VA 23233
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2X HHonors Points
Best prices for: 1 room 1 guest
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
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560 reviews from our community

Traveler rating
    378
    112
    44
    17
    9
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118
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232
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Stafford, VA, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed on the 5th floor. Recommend a trip to the Exec lounge. Lobby is gorgeous. Staff is great. Location for shopping is awesome. Bed was a bit too soft for my liking but some msay love it. Furnishings were nice. Shower was roomy. Reccomend Tazza Kitchen on Pump Road.

Review collected in partnership with Hilton Hotels & Resorts

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1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice with great amenities. The shower was great! The atmosphere is very friendly, especially Delores the hostess who seated me for breakfast. She is more friendly than any Southerner I know. Great place to stay and in a very nice part of town!

Was this review helpful? Yes
Ravenswood, West Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel is clean, comfortable and exactly what you expect from a Hilton property. The staff however is outstanding, very helpful, always friendly and smiling. Very nice to return to after a long business day. Doreen at Shula's is an absolute gem, she is the absolute definition of hospitality and made my day with her smile and energy each morning.

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Roanoke, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed a refreshing stay with no complaints. Room was very clean, quiet, well furnished, and the king size bed was very comfortable. The bathroom looked brand new and I liked the shower stall a lot better than a bath tub. I had a great view of surroundings.

Review collected in partnership with Hilton Hotels & Resorts

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West Chester, Pennsylvania
1 review
3 of 5 stars Reviewed 6 days ago NEW

The beds were very comfortable, as were the linens. The bath was roomy and shower was excellent with good pressure and water temperature. Towels were good quality. Pool and hot tub were nice and empty. Good pool towels. Food in Shula's while a bit pricey was excellent quality. Negatives: 1. Safe was too high to be able to see into... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended a conference at this hotel, and could not have been more pleased. The hotel staff was friendly, welcoming and absolutely considerate and attentive. The room was clean, the bed comfortable and the water pressure in the shower was outstanding. I appreciated the two bottles of water in my room upon arrival. My only issue is the small refrigerator... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Woodstockwrench, Thank you so much for your insightful comments about us and the surrounding area. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. We certainly look forward to your return so we can continue to do just that. The Staff takes great pride in delivering the level of service you appreciated during your... More 

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I attended the Prevent Child Abuse Virginia conference on 4/13/15 which was held at the Hilton Richmond Hotel and Spa. I arrived early to ask the front desk if there was anywhere that I could pump, since I am breastfeeding my 5 month old baby. I was thinking that there might be a family bathroom or even a nursing room... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Brittany A, Thank you for your kind words of recommendation and I am delighted to hear you enjoyed the consistency of our service levels of our staff, especially Saifur. The Staff at Hilton Richmond Hotel & Spa take great pride in being “unrivaled” in all aspects of our hospitality and your endorsements are truly gratifying. Congratulations on your new... More 

Lynbrook, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed a wonderful two day stay. The entire staff was more than helpful. The room was the cleanest room that I have ever stayed in. Will definetely be staying here on my many future returns to Richmond VA. Thank you.

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear bg691, Thank you so much for your candid comments. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. We certainly look forward to your return so we can continue to do just that. The Staff takes great pride in delivering the level of service you appreciated during your visit. Thank you for taking the... More 

Montreal, Quebec
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel with a great location. Right near the short pump mall. Staff is very friendly and helpful. The rooms are spacious and perfect for someone who's on a business trip. Small touches like complimentary water bottles in the room are a nice touch. The restaurant in the hotel is great as well. It's a Steakhouse that has a... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Caliopi23, Thank you so much for your kind review. We appreciate you choosing to stay with us. Appreciate your very kind words and hope that if your travel plans ever bring you back Richmond, that we would have the honor of serving you again! More 

McKinney, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel with friendly staff. Only complaint was the restaurant inside the hotel. Had a dinner at Shula's and the service was not at the same level as the hotel. Only half our glass were refilled with water, a co-workers chicken came out uncooked, very long wait for our food, definitely overpriced for the service/quality.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Michelle L, Thank you for taking the time to review our hotel on TripAdvisor. We appreciate your positive comments about our property and are extremely glad to hear that our staff and facilities not only met but exceeded your expectations. However we are very disappointed to hear about your experience in Shula's Steakhouse. Being a four diamond rated property,... More 

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