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Hilton Richmond Hotel & Spa / Short Pump

Certificate of Excellence
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12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
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589 reviews from our community

Traveler rating
    396
    118
    48
    18
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Virginia Beach, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We love coming here to shop and relax. After a day of shopping the hotel is a great place to relax. It feels like a spa throughout. We come here as a couple, or with our kids. It is overall a great place with a friendly attentive staff.

Review collected in partnership with Hilton Hotels & Resorts

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McLean, Virginia
Top Contributor
203 reviews 203 reviews
52 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Hilton understands the extra effort that is needed to make a guest feel like they are having a special experience. The hotel itself is quite nice, and the open bar/reception area is very inviting. And the rooms are excellent. But the service is up a notch. They had a tiny delay in getting us some pillows, and not only... More 

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Charlotte Court House, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you've never stayed there before, you may find it a little difficult to get to (it's sort of in the back of a shopping complex). However, once you arrive you'll appreciate its proximity to loads of restaurants, and shopping malls. The hotel itself is quiet and clean and quite beautiful. They'll provide shuttle service to stores/malls, restaurants, nearby tourists... More 

Review collected in partnership with Hilton Hotels & Resorts

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Baltimore, Maryland
Contributor
19 reviews 19 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Looked for a nice 4 star hotel in Richmond for a 2 night get away for two boomers.for $150 per night max. Booked online thinking we were in/near downtown. When we arrived following our GPS directions, we were initially disappointed in location in the burbs. Oh well... How much time will we really spend there. Not much since we had... More 

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Hartford, Connecticut
1 review
5 of 5 stars Reviewed 4 days ago NEW

The customer service in this hotel is outstanding. During our Sweet Frog Summit in January 2015, Doreen, in particular, made my family (especially our children) feel welcomed and cared for. We will definitely stay here again. Rooms were accommodating and clean.

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Franklin County, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good service and accomodations, however, if comparing rates, other hotels in the area offer same service and accomodations for lower prices. It is highly over priced for what is offered which is nothing extra unless you purchase another package.

Review collected in partnership with Hilton Hotels & Resorts

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Amelia Court House, Virginia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

MOST UNUSUAL EXPERIENCE: when end time for our function was posted differently from what was listed in our contract, I spoke to the banquet manager. He was working according to document that indicated 11:59 end time while our contract indicated 1am end time. Even when I showed him a copy of our contract that provided for 1am end time, he... More 

Was this review helpful? Yes 3
VA
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I only stayed here about 12 hours for a quick trip to Richmond. Check in was quick and professionally handled, but it was hard to hear over the noise from the bar area. I don't know if it was an overly boisterous crowd, but some noise dampening would be welcome. After getting to the room there was very little noise.... More 

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Virginia Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed multiple days at this hotel for business meetings and conferences several times in the last 5 years. This hotel is consistent on their excellent customer service, clean and comfortable rooms and overall service. I will continue to select this hotel for my business and personal travel needs over any other in the area.

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ana C, Thank you so much for your honest review. We appreciate you choosing to stay with us. Appreciate your very kind words and look forward to your travel plans bringing you back Richmond, that we would have the honor of serving you again! More 

Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed 1 week ago

Love the hotel, but I had issues with my room. The room had an unpleasant smell, was moved to another room on a different floor and has a similar mildew-like smell. The hotel itself is nice and has a very courteous staff.

Review collected in partnership with Hilton Hotels & Resorts

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Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear g0lfjunkie, Thank you for taking the time to review our hotel on TripAdvisor. We appreciate your positive comments about our property and are extremely glad to hear that our staff and facilities not only met but exceeded your expectations. However we are very disappointed to hear about your experience with the smell in the room. Thank you again for... More 

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