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Hilton Richmond Hotel & Spa / Short Pump

Certificate of Excellence
GreenLeadersSilver level
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12042 West Broad Street, Richmond, VA 23233
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Hilton Richmond Hotel & Spa / Short Pump
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Hilton Richmond Hotel & Spa / Short Pump
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622 Reviews from our TripAdvisor Community

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Traveler rating
    417
    128
    48
    19
    10
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254
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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    (622)
  • Mar-May only
    (178)
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    (142)
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Birmingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel has put a lot of thought into what amenities are needed in a hotel room. The TV was a great size, the desk space was perfect. The rooms were super clean and the beds very comfortable. It had just about everything we needed! Only wished that they had had a few more treadmills. But in general I could... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Steve K, Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Karen, Thank you so much for the amazing review! The Hilton Richmond Hotel and Spa is committed to providing our guests with the highest quality services and facilities. Happy to know you felt the difference. We look forward to welcoming you back on your next visit to Richmond. More 

Cincinnati, Ohio
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

it's a pretty neat hotel. Has pretty nice restaurants around it. Mall is at a walkable distance where you'll find a number of good restaurants. Hotel has a nice restaurant too. Room was clean and nice. Didn't have robe in wardrobe. I liked the work table and chair. Toiletries were as usual (same as other Hilton Hotels).

Was this review helpful? Yes 1
Steve K, Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Pushkar, Thank you for taking the time to comment on your stay. I appreciate your positive notes about the hotel’s location and exceptional amenities on site. The Team at Hilton Richmond Hotel & Spa works extremely hard to maintain our 4-Star 4-Diamond status. I am glad you agree. I will most definitely share your recognition with our team and... More 

Manassas, Virginia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here from 7/9/15 to 7/12/15. The lobby is very nice and spacious and the staff very friendly and attentive. One thing I did not expect is a $60 per night charge for incidentals. But we were able to separate them from the room charge. We upgraded to get the executive suite, which only serves a hot dish Monday... More 

Was this review helpful? Yes 1
Steve K, Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Serbio_Bombilla, Thank you for sharing your feedback from your recent stay. We appreciate your kind words and glad that the your guest room met your expectation, along with our TV channel upgrade. Our executive lounge is limited service on the weekends, however, we thought it would be a great gesture to provide breakfast coupons as a weekend alternative, so... More 

Rancho Santa Margarita, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved this hotel. The staff was exceptional, the price was fair and we loved the location. For the price, the property is very upscale. Our breakfast each morning was delicious (cooked to order eggs) and the woman who manages the breakfast room was so friendly and genuine. On a last minute recommendation, we took in a Richmond Flying Squirrel... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Mike and Jana, Thank you so much for writing such a kind review. We strive for excellence in all aspects of the hospitality that we provide to exceed our guest expectations. It was also great that you had the opportunity to venture out and experience some of the great amenities that Richmond has to offer. Thank you again, and... More 

Weems, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very clean and upscale facility in a great part of Richmond. Tons of restaurants and shops to see. I highly recommend this as a get away spot for a couple who needs to spend some quality time together.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Richard A, I am very glad to hear that you found that our services in all areas exceeded your expectations. Our awesome amenities and unbeatable location are definitely features that give us bragging rights! We look forward to welcoming you back on your next visit to Richmond. More 

Roanoke, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would first like to thank MAGELYN (Maggie) & Zamayra....I work at another hotel and to experience how another hotel accommodated and treated me excellent was amazing... and of course my rate was great. I called this hotel for a month straight just trying to make sure everything was right for my birthday weekend, I'm pretty sure I was getting... More 

Was this review helpful? Yes 2
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Ashley M, On behalf of our entire Team at Hilton Richmond Hotel & Spa, I would like to thank you for taking the time to share your positive experience about your recent stay with us and on TripAdvisor! We are thrilled that you enjoyed your stay, and also humbled to receive such glowing ratings from you. Your comments about... More 

Plano, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are nice, staff is great. The food is less than mediocre though. The room service breakfast is incredibly pricey, and the restaurant downstairs serves what seems like frozen "fried" bar food. I would expect more from a Hilton. Good location though! Lots of shops in walking distance and the shuttle service is helpful.

Was this review helpful? Yes
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear CD1250, Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than perfect. The Hilton Richmond Hotel & Spa and its Staff have always enjoyed stellar reviews for their top notch service and superior accommodations. I am disheartened to learn about the challenge you experienced with room... More 

Richmond
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel accommodations were very nice. Lobby and guest registration area was attractive as well as the entire hotel. The location in the midst of shopping and dining made this a nice experience. I would stay again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Belinda S, Thank you for taking the time and sharing your experience here at the Hilton Richmond Hotel and Spa. I am glad you enjoyed your stay and hope that your family did as well. Hope to see you again next year. Thank you More 

Silver Spring, Maryland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent stay overall! The room was comfortable, especially the bed. Great shower head and pressure even on the sixth floor. Went ahead with the $5 a night upcharge. Not sure other than voucher for breakfast it made much/any? difference in the room but for 2 coffees, baked goods and fruit it was still a good buy. Bit weird that every... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When traveling to Richmond, VA, this Hilton is always my first choice. I arrived today from Japan and requested a early check-in. It was approved then I recieved an email stating they wouldn't be able to accommodate me. I immediately called and the MOD explained to me what happened and fixed it without hesitation. Upon arrival, I received a complimentary... More 

Was this review helpful? Yes 1
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear plhill, Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us and we continue to exceed your expectations. We look forward to your next visit. More 

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