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All 82 Richmond hotels

Hilton Richmond Hotel & Spa / Short Pump

4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233
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Ranked #2 of 82 Hotels in Richmond
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Danny & Betty M Chesapeake
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chesapeake
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The room was perfect, the breakfast was plentiful, the staff was personable and helpful. I attended a meeting of women educators. The meeting rooms were ready with water available. The luncheon was good, but expensive. The hotel staff was friendly and well trained. The public restrooms were clean; however, the paper towel were out of reach if one was using... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was the most amazing stay away from home. Anytime me and my family travel out of town or just need a getaway, we stay at the Hilton Hotels and are always made to feel right at home. I would recommend anyone looking for a courteous staff, that is well mannered, to book a night or several. Your stay and... More

Was this review helpful? Yes 1
jim b from geordi land
Top Contributor
55 reviews 55 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I,<60 yrs + brits> are doing a fly drive of Virginia, so we stayed 3 nights at this hotel, we had researched it and knew it was a new build, we also e mailed ahead asking for a room away from the ice machine on a high floor, both of which we got, it is what you... More

Was this review helpful? Yes 3
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Geordiemagpie, My Team and I appreciate you taking the time to share your experience in length with us and our fellow readers on TripAdvisor. I am very glad to hear that you found that service in all areas exceeded your expectations. Our friendly Staff, fantastic in-room amenities and unbeatable location are definitely features that give us bragging rights! Perhaps... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Defiantly hands down the best hotel in Richmond. The staff really goes the extra mile to accommodate their guest. Wouldn't stay nowhere else in richmond. I had the pleasure of staying on the executive floor and the lounge was always stocked and very relaxing feeling

Was this review helpful? Yes 5
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Jason R, Thank you for taking the time to comment on your stay. I appreciate your positive notes about the hotel’s friendly Staff and awesome amenities. The Team at Hilton Richmond Hotel & Spa works extremely hard to maintain our 4-Star 4-Diamond status. I am also pleased that you found our Executive Lounge homely and comforting up to your... More

jackson nj, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent place to stay with great onsite amenities. Great looking lobby, Don Shula Restaurant, bar, indoor pool, spa and gym gives this Hilton the feel of a high end hotel. Walking distance to the mall, other restaurants and easy access to highway places you in the ideal location.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 6
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Courtney C, Thank you for taking the time to comment on your stay. I appreciate your positive notes about the hotel’s location and exceptional amenities on site. The Team at Hilton Richmond Hotel & Spa works extremely hard to maintain our 4-Star 4-Diamond status. I am glad you agree. I will most definitely share your recognition with our team... More

Queens, New York
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Doreen and the rest of the staff at Shula's steakhouse was so excellent that I highly recommend this place to everyone that stays at this hotel. My compliments to the entire managment for hiring the right people to make us tourists feel right at home. I booked three rooms for three days here and each day was met with the... More

Was this review helpful? Yes 9
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Philipbytes, What an absolute pleasure to read your review and it just goes on tell our fellow travellers what a phenomenal achievement this is for the team at the Hilton Richmond. Thank you for recognizing Doreen so vividly. Much appreciated. We feel privileged to receive compliments from astute travelers such as you. Our goal has and always will be... More

Yonkers, New York
Top Contributor
90 reviews 90 reviews
15 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All the amenities and services are found at this Hilton Hotel near Short Pump, Richmond. We enjoyed the bar, restaurant, exercise room and indoor heated pool and jacuzzi. We also enjoyed breakfast at the executive lounge. The location was great for anyone going to the Short Pump or West Broad area of Richmond, VA.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 11
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Alberto M, Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. You have my sincere gratitude for your endorsements towards our awesome facilities. I am glad you truly experienced the beauty, charm and genuine warmth of the Hilton hospitality. With hopes of... More

Southport, United States
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Husband wanted a USA Today and they went out of their way to find one for him even though it was late afternoon. Room and bathroom was clean. Bed not particularly comfortable yet husband loved it. I rated the value as excellent because we were part of a group and received a great rate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 13
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Raymond R, Our appreciation of your heartwarming compliments to the Hilton Team cannot be overstated. I am pleased to know that we made a lasting impression on you. Please rest assured that I will definitely pass on your shout-out to our Staff! I am so sorry that you did not find our Serenity beds comfy. Thank you once again... More

Mooresville, United States
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay at the Hilton Richmond/Short Pump! Nice Rooms, Friendly Staff, Beautiful Hotel. Would definitely stay there again if I were in the area! Many dining options close by as well! Very Nice Area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 13
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Julie H, Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. You have my sincere gratitude for your endorsements towards our friendly Staff and I look forward to welcoming you soon should your travels bring you back to Richmond. More

Chesapeake, United States
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay !! This was my second time staying at this Hotel The room was very clean,First time I stay on Executive level even nicer! I like that they had key card access in the elevator to you floors great security feature ! Close to shopping ,fine restaurants ,15 minutes to VCU

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 12
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Loretta C, Thank you for writing about your recent visit to our beautiful property and from what I read- this is actually your second time back...... much appreciated! I see you are from the gorgeous town of Chesapeake- please return soon for your 3rd stay so we can create more rewarding memories for you to share!!! More

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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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