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Hampton Inn Richmond South

#21 of 82 Hotels in Richmond
Certificate of Excellence
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4300 Commerce Road, Richmond, VA 23234
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Hampton Inn Richmond South
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Hampton Inn Richmond South
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214 reviews from our community

Traveler rating
    106
    60
    26
    12
    10
See reviews for
71
48
19
58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (47)
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Chatham, Massachusetts
Top Contributor
211 reviews 211 reviews
15 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Not sure what was going on, but the desk person was frazzled. First, my non smoking room was booked as smoking. To get non smoking we were placed in a handicapped room, but the key didn't work. The explanation was that locks went crazy because of the time change (four days ago). Ended up in another room. Cookies all gone,... More 

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Sangeeta_GM, General Manager at Hampton Inn Richmond South, responded to this review

Thank you for your review on tripadvisor. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the... More 

Newark, Delaware
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this hotel with a group and staff was very accomdating and friendly. Rooms were ready when we arrived (1 hour before check-in) and check in was smooth. One of the rooms had a very strong smoke smell and staff switched us quickly without a problem. Meeting room was perfect and the breakfast was satisfying.

Was this review helpful? Yes 1
Richmond, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

No complaints at this hotel. Friendly staff, great complementary breakfast, large sitting area off the lobby, everything we were looking for! The one downside is that there are very few restaurants in the area. You have to travel to downtown or into Chester to find a place to eat.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Office
Top Contributor
71 reviews 71 reviews
37 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was the parent planner for a NCAA D-1 Swim Team that was in Richmond for a meet. When looking for the team and parents rooms I worked with the General Manager. I found Sangeeta the GM to be very informative and handled the arrangements in a professional and first class manor. When the team arrived the keys were ready... More 

Was this review helpful? Yes 1
New Haven, Vermont
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had heard about Hampton Inn from friends and had to stop due to weather on a recent trip from Florida to Vermont. We "googled" Hampton Inn and found one right off from I95 in Virginia! So very clean, comfortable, an overall pleasant experience!

Review collected in partnership with Hampton

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Glenolden, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed 3 nights. Receptionist was very nice, room was cleaned each day and breakfast was hot and tasty. Second morning swim team took over the breakfast bar but person in charge made sure there was lots of food for all. We stayed on second floor away from elevators. The rooms where facing the highway which was a bit noisy.

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed February 19, 2015

This motel housekeeper's was rude they also didn't do a great job on my room from the time I got there I was anger from dealing with the attitude at the front desk staff and when I check my bed I found hair eww right ! I will never bring my family back here and for the staff stop cursing... More 

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Sangeeta_GM, General Manager at Hampton Inn Richmond South, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again!! More 

Syracuse
1 review
2 of 5 stars Reviewed February 17, 2015

Cleaning exiting, cart @ door (6:30pm) while we're entered into thick fog/mist of Fabreze, burning eyes, nose, throat--taste in mouth, closing throats. Wondered if comforter cover Fabrezed instead of laundered. Heavy loud road traffic, customers unloading, idling cars, even though asked for room in back away from road was put in 2nd fl room above entrance. No answer at front... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Sangeeta_GM, General Manager at Hampton Inn Richmond South, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Portland, Maine
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed one night while driving back from Florida. Room was clean and comfortable. Ventilation system worked great! Bed was very comfortable. Our room was in the front and we could hear the traffic. Included breakfast was good.

Review collected in partnership with Hampton

Was this review helpful? Yes
Sangeeta_GM, General Manager at Hampton Inn Richmond South, responded to this review

Thank you for your review on tripadvisor about your experience. I am so glad to know we have met your expectations.Your kind comments will be shared with the staff and we look forward to see you again in the future!! More 

Creedmoor, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 13, 2015

Stayed here on business, and have stayed here previously. Never had any problems and the staff was always courteous and friendly. If you are a light sleeper, request a room on the back side of the hotel as you are on the outskirts of a semi-industrial area (Philip Morris) so the trucks and traffic may bother you. I have never... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Sangeeta_GM, General Manager at Hampton Inn Richmond South, responded to this review

Thank you for taking the time to post your feedback on trip advisor about Hampton Inn Richmond South. We are so very happy to know that you have us as your preferred location for travel to Richmond. We look forward to welcoming you back in town!! More 

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