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All 81 Richmond hotels

Country Inn & Suites By Carlson, Richmond West at I-64

2.5 of 5 Hotel   |   8010 W Broad St, Richmond, VA 23294
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83%
Ranked #20 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
reiki4life selden
  • Overview
  • Reviews (193)
  • Photos (49)
  • Amenities
  • Room tips (28)
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193 people have reviewed this hotel

Traveler rating
    108
    52
    26
    4
    3
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58
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
selden
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived at a reasonable check in hour (5pm) and no one was at the front desk. Waited for at least 20 minutes if not more without seeing a single person. No response to bell. Finally checked in and noticed several live bugs on floor - ants ! Also the hot tub had a bug in it. Gym equipment was broken... More

Was this review helpful? Yes
Virgina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

My family stayed here for Kings Fest at Kings Dominion and we were very pleased with the staff and the accommodation. We will definitely stay here again!! The 1 bedroom suite was spacious and clean. The staff is very helpful and friendly !

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Overall, not bad. It served the purpose of a stopover on way home from vacation. Front desk staff were friendly. Hotel/Rooms need updating and beds weren't the most comfortable. Our room had flat screen TV, bar fridge, microwave and single cup coffee maker. Spacious washroom. Internet and breakfast were included.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Tim, Thank you for telling us about your visit with us. We are so glad that you enjoyed what the hotel has to offer. We are glad that you and your family chose us for your hotel needs. We will pass this feedback on to our staff. Thank you for your time. We hope that you will consider us... More

Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm in love with this hotel! We stayed there with my son and my mom for a week and were impressed by the home-like atmosphere and very friendly staff. The lobby is a very comfortable and cosy place and the rooms as well where we found everything we needed. We are travelling a lot and it is one of the... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Olga, Thank you for telling us about your visit. We are so glad that we could accommodate you and your family during your extended stay. We are so glad that we could meet your hotel needs. We hope that you will come back to see us real soon. Sincerely, Country Inn & Suites Richmond West More

Grand Rapids, Michigan
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We found the hotel to be clean, have a decent breakfast (I like the breakfast's that offer a waffle machine). We had stayed on Saturday and Sunday nights at this hotel before heading to Virginia Beach. It is just a few miles away from downtown Richmond, but as others have said, it is off a very busy road, and it... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Keppson, Thank you for telling us about your stay. We are so glad that you enjoyed the breakfast service. We are so glad that you chose us for your hotel needs. We strive to provide a great place for all of our guests. Thank you for staying with us. We hope to see you again in the future. Sincerely,... More

Lynchburg, Virginia
2 reviews
5 of 5 stars Reviewed June 12, 2014

Check in was seamless and quick. The front desk clerk was very competent and professional, yet nice and personable. The room was very nicely decorated and clean. There were plenty of plugs for charging devices, which can be a pain when you have to switch out devices and try not to forget one. The breakfast was well stocked and had... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Julie, Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. Thank you for mentioning our breakfast service. We are always trying to find ways to make that service better. We will pass this feedback on to our staff. We hope that you will choose us again... More

buckinghamshire
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 2, 2014 via mobile

We stayed here for two nights to visit Richmond. Our gps/sat nav took us more or less to the location, with advice taken from previous comments about the hotel not being on the Main Street, we found it quite easily. Our room was spacious, clean and comfortable. We had requested two rooms next to each other and this was what... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Marpel, Thank you for telling us about your visit. We are so glad that you and your family stayed with us. We hope you enjoyed your visit to Richmond. We are so glad that you enjoyed all the hotel has to offer. Thank you so much for your time. We hope to see you again in the future. Sincerely,... More

Roanoke, Virginia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 29, 2014

Our experience at Carlson hotels has been largely positive. This facility meets average or above-average standards, but it is in a strange location. As other reviewers have pointed out, the signage is difficult to spot and the hotel is set on the back of a lot - - with a large building between it and the main thoroughfare. The good... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Bob, Thank you for your feedback regarding the hotel. Thank you for choosing us for your hotel needs. Thank you for telling us your concerns about the location of the hotel. We value all guest feedback. It allows us to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you... More

alexandria, va
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 29, 2014

Nice, clean, good breakfast (the usual stuff plus scrambled eggs, sausage and fried potatoes), comfy room, nice bathroom....and at a good price. Receptionist Chardonnay was especially helpful, but really they all were.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Amanda, Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. We are so glad that you enjoyed the breakfast service. Thank you also for your thoughts about the staff members. We will be sure to pass this feedback on to our staff. Thank you so much... More

Peachland, North Carolina
Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 21, 2014 via mobile

I couldn't have been happier with my stay here! I booked online and check-in was a breeze. The office clerk was kind and professional. The king bed was perfectly comfortable, as were the pillows. The television had a decent selection of channels. The bathroom was well equipped with the usual- soap, shampoo, conditioner, and lotion. The iron in the room... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Kevin, Thank you for telling us about your visit with us. We really appreciate all of your feedback. We really appreciate all of our business travelers. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope... More

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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Address: 8010 W Broad St, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Richmond West at I-64 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Richmond West At i-64
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond

49 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#15 Family Hotel in Richmond #25 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
Number of rooms
71

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