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Country Inn & Suites By Carlson, Richmond West at I-64

#21 of 89 Hotels in Richmond
Certificate of Excellence
2.5 of 5
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8010 West Broad Street, Richmond, VA 23294
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Country Inn & Suites By Carlson, Richmond West at I-64
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409 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

This is my 3rd time at this hotel. Not the best visit. I changed rooms 3 times. First room 109 right next to the entrance door. Had a crew check in next to me and across from me. I asked for a suite at check in she said that she didnt have. The next day they told me that i... More 

Helpful?
1 Thank Belinda O
Albany
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel in our way to Florida. It was right off the highway, which made it easy for us. The room was clean, and adequate was our stay this evening after a long day of driving. There was the typical breakfast buffet in the morning. The staff was friendly. Would recommend this for a stay.

Helpful?
Thank irishmomAlbany_N_Y_
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management More 

Albuquerque, New Mexico
Level Contributor
102 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is a nikce hotel, however, the category of suites usually includes some cooking facility in the suite. This is not available. There is a microwave and a small fridge, but nothing that would help prepare food. The staff are stunning. Kim is brilliant and the manager, well, I never... The indoor pool is a plus in the winter.... More 

Helpful?
Thank Robert W
CRTGM, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Robert W: Thank you for your response! We are happy to hear that the service was brilliant and that you were happy with your stay, I will share your thoughts with the ownership in regards to your suite. Feel free to reach out to me anytime with any questions, comments or concerns at Christopher@JPHospitality.com or 804.755.6605. See ya, next time! More 

sayville
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband, son & I stayed here while on our way to SC. The room was clean. Breakfast was adequate. Rejeana, at the front desk, was very nice and upgraded our room when she saw my Club Carlson status. The entire facility was kept clean. Staff was concerned with well being of those staying at the hotel.

Helpful?
Thank KimberlyR815
CRTGM, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Thank you for the positive review! I just shared with Rejeana your compliment and high fived her as she remembered exactly who you were! We love our Club Carlson Members and I am very happy to hear that you were upgraded. Please let me know the next time you are in town. You can reach me at Christopher@JPHospitality.com or 804.755.6605... More 

North Carolina
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Such a nice hotel with a warm feeling to it. The staff is friendly and helpful. The room was clean. My stay was quiet and uneventful, just how I like it, and the constant supply of hot, fresh coffee in the lobby was a bonus. I will definitely recommend this place to anyone traveling to the Richmond area.

Helpful?
Thank krisbkatt
CRTGM, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

We are truly excited to hear your review. Just staying with us makes it an event! We love warm friendly guest who truly get to relax and choose our hotel to relax in. Super excited to hear you enjoyed the HOT coffee! Reach out to me any time at Christopher@JPHospitality.com or 804.755.6605. Hospitably-Christopher Thomas, General Manager and Staff of the... More 

Brooklyn, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We recently stayed here with our 11 year old son who has special needs. The staff went out of their way to be accommodating. Our room was clean and spacious, the pool was great, the cookies were delish. But it really was the outstanding staff that made our stay memorable. I highly recommend this motel.

Helpful?
Thank Shira L
CRTGM, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Awww!!! Thank you so much for your beautiful comments! We enjoyed having you and your son with us! We hope you return soon, Keep in touch Christopher@JPHospitality.com or 804.755.6605 to book your next reservation at the Country Inn and Suites Richmond West More 

E. TN
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is clean, well managed, and conveniently located in Richmond's west end. The rooms are spacious and clean. The breakfast is standard for these types of hotels; uninspired but meeting the need. The price was very reasonable. My only complaint was the VERY low water pressure in the shower.

Helpful?
1 Thank GrampyW
CRTGM, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Feel free to reach out to me anytime for a future booking at Christopher@JPHospitality.com or 804.755.6605. We look forward to your next stay. Let me look into the water pressure ASAP! Hospitably, Christopher and Staff... More 

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