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All 81 Richmond hotels

Country Inn & Suites By Carlson, Richmond West at I-64

2.5 of 5 Hotel   |   8010 W Broad St, Richmond, VA 23294
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84%
Ranked #18 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
gigi1127 East Setauket, New York
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180 people have reviewed this hotel

Traveler rating
    105
    46
    22
    4
    3
See reviews for
53
51
10
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
East Setauket, New York
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Have stayed here twice, while visiting family, and each time we were happy with the accommodations, staff and breakfast. The rooms are clean and spacious, and the beds are comfortable. The pool is a nice extra, as is the work out area. Coffee and tea are always available in the lobby. All in all, a very positive experience.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear gigi, Thank you for telling us about your visit. We appreciate all of your comments about the hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you enjoyed your stay. Thank you for your time. We hope that you may consider us again in the future. Sincerely,... More

Williamsvile, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a quick trip to Richmond and this hotel is close to the Fire Training academy that I was going to. It was a good experience, room was clean, front desk was prompt in greeting us and processing our check-in and check out. The manager called my room to see if I had any problem with noise from a room... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Rich, Thank you for telling us about your visit. We appreciate your comments and concerns. Thank you for telling us about the breakfast service. We are sorry that you were not completely satisfied. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 12, 2014 via mobile

On the way to Massanutten and stopped off for the night. Great price and room was large enough for our family of five. Nice free breakfast in the morning too. We didn't have the chance to experience the indoor pool or workout room but it was nice that they were available.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Gmoneynbc, Thank you for telling us about your visit with us. We are so glad that we could accommodate you and your family. We are glad you all enjoyed your room and the breakfast service. Thank you for your comments. We will pass them on to our staff. Thank you for your time. We hope to see you again... More

Ambler, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 11, 2014

Came here from suburban inn across the parking lot. That place was a nightmare! This place was so clean, as an asthma sufferer who just stayed in a hotel that wreaked like dogs and smoke, I looked around, took a deep breath, and could breathe easy again. The breakfast was surprisingly really good and had a ton of options. Free... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Matt, Thank you for telling us about your visit with us. We are so glad that you and your family stayed with us, and that we could accommodate you. We really value all guest feedback. We are so glad that you enjoyed all that we had to offer. We strive as a hotel to provide a clean, safe, and... More

Windsor, PA
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2014

We have stayed at several hotels in the area during our daughters four years at UR. There are other properties as nice as Country Inn but our lodging dollar goes further here than at other locations. Every employee we have come in contact with has been professional and courteous. The rooms are very clean and comfortable. The in room fridge... More

Was this review helpful? Yes 2
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear halfwitt, Thank you for telling us about your visit with us. We are so glad that you chose us during your recent visit to UR. Thank you so much for all of your feedback. We are so glad that you and your family stayed with us. We will pass this very valuable feedback on to our staff. Thank you... More

Brisbane, Australia
Top Contributor
53 reviews 53 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 15, 2014

Front desk attendant was a bit cold on check in; not rude just not welcoming. Other staff were much the same but as I only needed to interact with them to check in and out it wasn't an issue. Breakfast room was small but it did accommodate everyone fortunately. These were the only problems we had as everything else was... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Louby 76, Thank you for telling us about your stay with us. We are very sorry that you were not completely satisfied with you stay. We are sorry that you had a issue with our front desk staff. We will make sure that we address that issue right away. Thanks for telling us your concerns about the breakfast service.... More

Philadelphia, Pennsylvania
Top Contributor
88 reviews 88 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 11, 2014

Checked in after 12 am, but our reservation was ready with out a problem. Best thing was that we got the 4th night free! Talk about liking the price of a king room! Room was clean, but with the exception of a feel minor problems which were not deal breakers. Breakfast room was good. nice selection of hot & cold... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Chuck, Thank you for your feedback about your visit. We really appreciate all guest feedback. Thank you for telling us your comments and concerns. Tank you for your concerns about the breakfast service and the towels in your room. We are very sorry that you were not completely satisfied. We will pass this feedback on to our staff. We... More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 24, 2014

While the hotel looked nice, the hot tub was nice and the rooms were clearly renovated recently, I will never stay here again. I stayed on a Sunday and left a sweater in the room. I called right away and they said that housekeeping had left for the day so they just didn't know if it was there and to... More

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Crystal L, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

At the Country Inn & Suites, we strive to provide all of our guests with a clean, safe, and comfortable place to stay. At the present time we have reached out to this guest. We do value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for future guests to the... More

Columbus, Ohio
Top Contributor
59 reviews 59 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 21, 2014

We are members of Carlson's travel club and enjoy Country Inn & Suites. The room was just fine. The bathroom shower curtain was torn and needed to be replaced. The breakfast area was very crowded and was extremely hot, for being in the month of December. We tried to open one of the two doors in the dining area which... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear TWEETYCCC, Thank you for telling us about your visit with us. We really appreciate all of your feedback. We appreciate all of your comments and concerns. We appreciate you telling us about the shower curtain and the breakfast room. We will pass this feedback on to our staff. We are really sorry that you were not completely satisfied. We... More

Murrells Inlet, South Carolina
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2014

I loved my room. The furnishings and decor were tasteful and the room itself was cozy and in great shape. The bed was very comfortable. My sleep was disturbed by the sound of smoke alarms blaring. I called the desk and they told me someone burnt toast in the toaster in the hotel's lobby. The alarms went on and on... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Dear Sandygirl2225, Thank you for telling us about your visit with us. Thank you for telling us your concerns about the smoke alarms in the hotel. We are sorry that you sleep was disturbed. We will pass this valuable feedback on to our staff. We are very sorry for any inconvenience that you were caused. Thank you for staying with... More

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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel
Country Inn And Suites By Carlson, Richmond West At i-64
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Address: 8010 W Broad St, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#29 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Richmond West at I-64 2.5*
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
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