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All 82 Richmond hotels

Country Inn & Suites By Carlson, Richmond West at I-64

2.5 of 5 Hotel   |   8010 W Broad St, Richmond, VA 23294
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Ranked #17 of 82 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
alvalady Phoenix, Arizona
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221 reviews from our community

Traveler rating
    123
    61
    29
    5
    3
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74
61
10
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Top Contributor
103 reviews 103 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have seldom experienced the level of attention that Randy (the GM) and his staff showered on us. Randy was genuinely interested in making our stay enjoyable and comfortable. The hotel itself is typical for the class...adequate and clean. We had a one bedroom suite which was quite spacious. That made it all the more odd that the single bathroom... More

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Memphis TN
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

What a great visit 8/30/14. Gladys was so attentive and helpful and, as always as Country Inn, everything was handy and at our fingertips. We enjoyed our breakfast, and had a cup of tea and a cookie in the afternoon.

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Richmond, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel makes you feel more at home. Always a peaceful and quiet place. There is an outdoor porch area for smokers-which is so much better than standing out by the cig dispenser. Helpful staff-willing to give more time on check in and outs if you ask. Always been a great experience staying here.

Review collected in partnership with Country Inns & Suites By Carlson

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

We had a great stay this past weekend! My kids loved the room. We loved the room . We booked a 2 queen bed suite and it was great. I traveled with my 3 kids (2 pre teens and a toddler) and we had plenty of space. The living room area closed off from the bedroom which was great because... More

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Georgetown, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Chech in was through a sullen young man who had difficulty even getting the credit card to work. He did not give us internet access code. When I attempted to call the front desk the phone in the room did not work. When I attempted to make coffee in the coffeepot in the room it was filled with grounds not... More

Was this review helpful? Yes 1
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. If you would like to discuss your stay further, please contact Corporate Customer Care. More

WEST CHESTER
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Nice room, comfy bed. Slow wifi. Breakfast the first morning was iffy. Second morning breakfast was very satisfying. Cookies at the front desk were a nice touch. Convenient location to downtown Richmond. Appeared to be a new hotel.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Forest, Virginia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is definitely not up to date, but it's not bad either. The room was clean and I enjoyed the amount of space it had. The bed was not very comfortable - my lower back was bothering me when I woke up, but that is really my only complaint. The bathroom was also very clean. I certainly appreciate walking... More

Was this review helpful? Yes 1
Newport News, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was clean, quiet, not worn, with very comfortable beds. The price was good. Breakfast could have had better choices, but it was fresh and hot. The woman that tended the breakfast area did a wonderful job and anticipated people's needs. I didn't see the coffee set-up and asked about coffee. She didn't just point me in the right... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Elizabeth, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was excellent. The upkeep inside and outside was A-One. If I hesitated at all when walking, someone immediately asked if I needed help. The location is very convenient to many sites of interest in Richmond and surrounding area. Although I did not use the pool, the water was clear and the lounging area neat.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Fredericksburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed this hotel - we were in a suite on the 3rd floor. Very clean. Enjoyed the hot tub as well after a long day. Waffle bar was great! Kids enjoyed it. I actually stopped in on my lunch hour (since I work in Richmond) to see if I could check in early and the clerk was very nice... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Address: 8010 W Broad St, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Richmond West at I-64 2.5*
Number of rooms: 71
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Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Country Inn And Suites By Carlson, Richmond West At i-64

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