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HYATT house Richmond-West

3.0 of 5 11800 W Broad St #1098, Richmond, VA 23233
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Certificate of Excellence 2014
HYATT house Richmond-West
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HYATT house Richmond-West
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290 reviews from our community

Traveler rating
    197
    74
    9
    6
    4
See reviews for
79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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virginia Beach, Va
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for one night during the weekend and the hotel is lovely. We were traveling with a baby, so having the bedroom close off was perfect for getting her off to sleep. The terrace was awesome, if it hadn't of been freezing we would have loved the pool! We did breakfast in the morning, and it was more than... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear KorileighB, Thank you so much for your review of the property. I am so happy to hear that the closed off bedroom was helpful in putting your baby to sleep at night. I understand that when you are traveling with a baby that you want to stay on a schedule and that also includes bed time. The breakfast at... More

Largo, Florida, USA
Top Contributor
103 reviews 103 reviews
42 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The parking was a slight issue but once we got into the hotel the parking issue was forgotten. The lobby and bar/lounge was very inviting and the staff was attentive and friendly. The rooms were very nice and spacious not to mention comfortable. We were only there for a night but the property would be great for an extended stay.... More

Was this review helpful? Yes
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Rschrader, I appreciate such an outstanding review of our hotel. Since we do share the parking lot with the mall it does make finding a parking spot on the weekends a little trickier than during the week. I apologize that you had a difficult time parking, but I am happy to hear that all was forgotten once you entered... More

Aldie, VA
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Richmond Hyatt is located right next to an amazing mall and we stayed there with our soccer team for a tournament. The rooms are very large and the bathroom is spacious. Each room has a mini fridge and microwave, coffee maker, hair dryer, nice bedding, large tv and adequate storage. We had four people in our room and never... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Irgay, I am so happy to hear that our hotel provided exactly what you and your boys needed. We make sure that all of our rooms are provided with everything that we know would make our guest's stay convenient and relaxing. I am also delighted to hear that the group was able to take advantage of our pool, and... More

Ridgefield, Connecticut
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I head down to Richmond a couple times a year - usually to attend events in Charlottesville (about 45 miles away), play golf and also to visit with old friends in the area. I always stay at the Hyatt House - without exception. The hotel is relatively new and is very well kept. Every room I have had has been... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear SEFinke, Wow, what an outstanding review! I am so pleased to hear that you choose to stay with us time and time again even though you are visiting in Charlottesville. I am so happy that you love the layout of the rooms right down to the linens. Our rooms are certainly unique, and one of the reasons why our... More

Charlottesville, VA
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You have to get pretty nitpicky to find anything wrong with this hotel. Don't worry -- I will. I paid $150 a night and was pretty happy with what I got for my money during my two night stay. My room was perfectly appointed, nicely decorated and clean. The kitchenette had a two burner stove, a full-height fridge, sink and... More

Was this review helpful? Yes 1
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Hello Steamrabbit, Our team appreciates such a great review of our hotel. I am so happy to hear that you enjoyed our close proximity to the mall. Our location is certainly convenient and our guests are only a short walk away from some excellent dining options. I am also delighted to hear that your bed was comfortable, and you were... More

Newport News, Virginia, United States
1 review
2 of 5 stars Reviewed October 17, 2014

I did not end up booking a room with the hotel as they did not offer a government rate, so I cannot comment on its features, cleanliness, or breakfast. I can however address my initial phone interaction with the company. I tried calling and was met by an automated system. The system was easy and number based at first, however... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Nick R, I sincerely apologize about the terrible experience that you had trying to make a reservation. I understand that dealing with an automated system can be quite frustrating and time consuming. We encourage our guests that have a preference to speak with a hotel representative to call us directly and immediately hit "0". The reason that you may... More

Virginia
Top Contributor
151 reviews 151 reviews
60 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed October 5, 2014

What a great property, I assumed their nightly rate was over budget for my stay, and also for travel sports. Even if it is more, splurge!! Cannot say enough good things about this hotel. We will return.

Was this review helpful? Yes
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Travelmom29, Wow, thank you so much for an outstanding review! We are so happy that you decided to splurge and stay with us! If the rate exceeds your budget you can always look into getting special discounts if you have a government id, AAA, or an AARP membership. If those rates are available during your stay dates then they... More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 7, 2014

Situated at the back of a large open shopping mall, it's quietly away from the main road, with loads of nearby facilities if you need them. Good choice at breakfast, rooms are spacious and the staff are particularly welcoming. Good option for this area, free and quick WiFi a bonus

Was this review helpful? Yes
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

RobbieFulton, Thank you for taking time out of your busy schedule to provide feedback about your stay. I am so happy to hear that you enjoyed our location. The Short Pump Mall provides our guests with a lot of different options for dining and shopping, and I am certainly glad that you were able to take advantage of them. I... More

Lawrenceville, New Jersey
2 reviews
4 of 5 stars Reviewed September 2, 2014

I have stayed at this hotel twice and I have to say I was pleased with the amenities. Both times the room was spotless. I was on floor 2 and floor 6. The front desk staff is quite personable and accommodating. We took advantage of the breakfasts and there was plenty of choices. Much better than just toast or a... More

Was this review helpful? Yes
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review

Dear Shar0nRD - Good afternoon! Thank you for taking the time to write such a glowing review about our hotel. I'm so happy to hear you enjoyed your stay and our incredible breakfast buffet! Our team truly appreciates such great feedback. I also hope you can enjoy our pool and fitness center on your next stay...you won't be disappointed! Looking... More

Springfield, Missouri
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 2, 2014

I took a business trip to Richmond recently where a low rate had been secured at this hotel by my corporate office. There was nothing exception about this hotel (except Brenda at the lobby bar). It was average and suited my needs. I did not like that there was no lotion in the hotel rooms. I don't know if this... More

Was this review helpful? Yes
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review

Hello Kristina B - Thank you for taking the time to write a review about your stay at our hotel. I apologize for the construction noise taking place in the mall while you were here, there are some exciting renovations coming to the Short Pump Town Center, unfortunately some of the renovations were taking place the nights you stayed. Thank... More

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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Richmond-West 3*
Number of rooms: 134
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