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All 82 Richmond hotels

HYATT house Richmond-West

3.0 of 5 Hotel   |   11800 W Broad St #1098, Richmond, VA 23233
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94%
Ranked #4 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Kristina B Springfield, Missouri
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281 people have reviewed this hotel

Traveler rating
    192
    71
    9
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Springfield, Missouri
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

I took a business trip to Richmond recently where a low rate had been secured at this hotel by my corporate office. There was nothing exception about this hotel (except Brenda at the lobby bar). It was average and suited my needs. I did not like that there was no lotion in the hotel rooms. I don't know if this... More

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Strongsville, Ohio
Top Contributor
217 reviews 217 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean, comfortable, nice fitness center, outdoor pool with jacuzzi and a fire pit! Great location with many shopping and dining options very close at Short Pump mall. Courteous staff. The only negative comment I can make is there weren't any towels in the fitness center to wipe down the machines when finished. Perfect other than than that!

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Bowie, MD
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is hard to find. We had to drive around to find it. The front desk was great! They were friendly and helpful. We stayed in room 503. When we booked the room we thought we would only have our 4 year old grandson but by the time of the function we also had his 15 month old sister.... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

MackVidal, Thank you so much for taking time out of your day to provide us with such a warm and positive review. I apologize that our location was little difficult to find. While our location in the mall is very convenient, it can be a little tricky to find. I am so happy to hear that after finding us, our... More

Boston
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed in room 520 from 8/6 to 8/13. I'll start with the positives. *The hotel is located in the Short Pump Town Center, which is convenient and has many restaurants and shopping nearby. Target, Walmart, Wholefoods...are just down the street. * Hotel offers decent breakfast but it gets old after a couple of days as they serve the same items... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Hi Jonesyboston, Thank you for your well-rounded review. I appreciate you mentioning our fabulous front desk staff and superb location. I apologize that we clearly missed the mark in your room regarding the cleanliness. As you can see from several previous reviews, this is not the norm of our hotel and we’ve taken your words very seriously. We have already... More

Greenwich, Connecticut
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Hyatt house this week for 3 nights with our two children. It has a great location right at the back of short pump, beside Dicks Sporting Goods. There should be some signs though when driving in as it took us a while to find it. The hotel is nice and clean. I used the gym which... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

DublinIrish30, Thank you so much for taking time out of your schedule to review our hotel. I am so glad to hear that you and your family found our hotel to be comfortable and clean, and that you enjoyed our convenient location. I appreciate your warm comments about Marty. She certainly is amazing and a major asset to our hotel.... More

Petersburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great place to stay. Convenient to all the stores in the mall and great restaurants. Our room was directly in front of the pool and a lovely fire pit. Room was very cozy along with a full kitchen. The staff was pleasant but Jamie went above and beyond to help me celebrate my husband’s birthday. My only really minor complaint... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Shimere W, I appreciate all of your warm and wonderful comments about your stay at our hotel. Thank you for deciding to celebrate your husband's birthday with us! I am so happy to hear that you were placed in a room with such a good view of the courtyard. I hope that the view of the fire pit and pool... More

Richmond, Kentucky
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great location for a hotel and everything was wonderful except a few minor things. The only complaints which I have are 1) the parking, since the hotel is in a middle of a shopping center it can be difficult to find parking. 2) the door to the bathroom is an external sliding door (think barn door, not... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Heather T, Thank you for your review of our hotel. I am happy to hear that you enjoyed the breakfast, you found the hotel to be clean, and the staff to be friendly. Our property prides itself on providing excellent amenities and service to every guest that enters our hotel. I apologize that you had difficulty finding a parking... More

Port Orange, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hyatt House Ric W is a beautiful hotel. We had read the reviews and saw the tip to pick a corner suite which is a huge room with a soaking tub, living room etc for just a few more dollars. What a beautiful suite and a wonderful value! Everything was beautifully decorated and in great condition. The bed was... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear FLSandi_13, Thank you for taking time out of your schedule to provide our property with such an outstanding review! The Corner Tub room is a guest favorite at the property, and I am happy to hear that you enjoyed it, and found the bed to be comfortable, and the towels perfectly stocked. I also appreciate your wonderful comments about... More

virginia,usa
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is not a new build Hyatt House. This is evident by the the small rooms with furniture thats oversized for the space. The open shower could be quite a problem when winter comes. Front desk is efficient . Breakfast is included in the rate and a real winner with made to order omelets. The location is adjacent to Short... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear goumetcruiser, Thank you for staying with us at the HYATT House. I am so glad that you enjoyed your stay at our property, and that you found the location to be convenient. I am so pleased to hear that you found our front desk to be efficient, and the breakfast to be a "real winner". I appreciate your restaurant... More

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Hyatt in July 2014. When I arrived the staff was very friendly and worked with me to get the best room possible to accommodate my family. Our room was very clean and we were very pleased with the accommodations. The pool area looked very nice, but we did not use it because, unfortunately, it was raining.... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Cliff P, Greetings from Richmond! I am so happy that you and your family enjoyed your stay with us in July. I am glad to hear that our staff members were friendly, and able to accommodate you in a room that was the best fit for your family. Our breakfast and location in the Short Pump Town Center seem... More

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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Richmond-West 3*
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102 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Richmond #7 Family Hotel in Richmond #9 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
Number of rooms
134

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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