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All 81 Richmond hotels

HYATT house Richmond-West

3.0 of 5 Hotel   |   11800 W Broad St #1098, Richmond, VA 23233
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HYATT house Richmond-West
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94%
Ranked #3 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
tipperary4 Philadelphia, PA
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245 people have reviewed this hotel

Traveler rating
    172
    59
    6
    4
    4
See reviews for
65
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
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English first
Philadelphia, PA
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here one night on a recent trip visiting colleges with my two teens. Place was very clean, beds were comfy, staff was friendly. We relaxed in pool and hot tub after lots of walking. Really pretty pool. Also had a nice fire pit area which looked like a nice place to have a cocktail. Breakfast which was included in... More

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keyser777
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Located smack dab in the middle of the Short Pump Mall. You can walk right out the door to shop, eat, walk or whatever. Fantastic location. Any store or restaurant you can imagine is within a short walk or drive from the hotel. The entire staff we encountered on our stay there was friendly and helpful. The morning breakfast was... More

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Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel 3 years ago, back when it was under a different name. Now it's been rebranded as a Hyatt House, and I like this property even more. Same upscale furnishings throughout the common areas, and inside the rooms. Great pool area with lots of lounging areas and a fire pit. Even with 65-degree temperatures outside, the... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear tvchip, Thank you for such a wonderful and detailed review! We are excited to hear that you came back for another visit, and that you enjoyed our new HYATT House brand. We are glad to hear that you enjoyed the pool and the breakfast. Both of those things are such a major reason why our guests continue to stay... More

Pittsburgh
Top Contributor
72 reviews 72 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in town for a wedding and this was the recommended hotel. The rooms are large with a sitting area and kitchen. The bed was very comfortable. The room and bathroom was reasonably clean. They have a good quality fitness room with four treadmills and two ellipses as well as full set of weights. There is a nice pool... More

Was this review helpful? Yes 1
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Chinanomad, Thank you for such a wonderful review! We are delighted to hear that such a special celebration brought you to our property! We are happy that you found your room to be clean and comfortable. Our staff strive to make sure that all of our guests feel at home. We hope that you were able to enjoy our... More

New York City, New York
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The Hyatt House is attached to an outdoor mall, which is tremendously convenient. We had two meals pretty much out the back door - lunch at Baker's Crust and dinner at Firebirds. Additionally the hotel is located pretty much within 10 minutes of most of what Richmond has to offer. The staff was very friendly, helpful and professional. The lobby... More

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HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review

Adam F, Thank you for taking the time to share your experience and opinion of Hyatt House Richmond West. We are all so happy to hear that you found us to be a "tremendous value"! I'm glad you were able to take advantage of our prime location at the Short Pump Town Center by enjoying lunch and dinner at the... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2014

We frequent Hyatt Houses around the US and this hotel has a very, very nice lobby. The rooms were a bit dark inside and tight to walk. But otherwise it was a pleasant room. The location is great by shopping and restaurants. Would definitely stay here again.

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear allisoncdm, Thank you so much for your feedback and your rating on our hotel. We also want to thank you for your loyalty to the HYATT House brand. We are so glad that you choose to stay with us and that you liked the lobby. The lobby is definitely a great feature, and we love that it is the... More

Nashville
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2014

This hotel wowed me from the beginning. From check in, to the room, to all the great amenities it offered. Location was great too. Will definitely be back to conduct my business next time in the future.

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear NashvilleVixon, We are so very pleased to hear that we wowed you during your stay with us! We are happy that you enjoyed your room and were able to take advantage of all the amenities that our hotel has to offer. Our location in the Short Pump Town Center is definitely a plus for a traveler, and we certainly... More

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 of 5 stars Reviewed March 9, 2014

Around the corner from shops and quick, easy, and reasonably priced restaurants. Room was a nice little suite with kitchenette, desk, and sofa. Bed was comfortable. Staff was very pleasant and helpful.

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear NinaPintaSMaria, Thank you for your review of our hotel. We really appreciate all of your helpful feedback regarding your stay at our property. We are glad that you were able to take advantage of our location here at Short Pump Town Center. It certainly is very convenient for a business traveler since everything is just a short walk away.... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2014

Our corner room was spacious and modern, with a glorious soaking tub. The staff was friendly and attentive... surprising us with a card and lavender bath salts. Although the location is within a large shopping area, it's close enough to all the cultural and historic sites... worth the quick drive!

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear Arlenete, Thank you so much for an outstanding review! We are delighted to hear that you stayed in one of our corner tub rooms. It is certainly a room that you have to experience when you stay here at our property. Thank you for all of the wonderful comments about our staff members. We really do have a great... More

Upper Arlington, Ohio
Top Contributor
71 reviews 71 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 7, 2014

This is a newer Hyatt House. In general, I like the Hyatt House and Hyatt Place room design, but this new property is a nice improvement to the formula. Rooms are large, I had a one bedroom king suite, very clean, and nicely set up. Bed was comfortable, the room was quiet, and the internet worked well. Breakfast is one... More

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HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review

Dear 43220, We appreciate all of your wonderful comments about your stay at our property. We are so delighted to hear that you found your room to be comfortable and quiet. A relaxing stay is exactly the kind of experience we want all of our guests to have, and we are so happy that is exactly the kind of experience... More

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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 81 hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Richmond-West 3*
Official Description (provided by the hotel):
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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