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All 81 Richmond hotels

Hyatt Place Richmond Airport

3.0 of 5 Hotel   |   4401 South Laburnum Avenue, The Shops at White Oak Village, Richmond, VA 23231
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75%
Ranked #33 of 81 hotels in Richmond
A recent review
4 of 5 stars reviewed 4 days ago
UMS Louisville, KY
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  • Reviews (145)
  • Photos (52)
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145 people have reviewed this hotel

Traveler rating
    73
    34
    17
    14
    7
See reviews for
43
26
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Louisville, KY
Top Contributor
62 reviews 62 reviews
48 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night on business. Fast wifi and clean rooms with excellent air conditioning were most appreciated. Very close to food options (there is a Longhorn in the same parking lot), a Target is within a short stroll (which is useful as I always seem to forget something). Easy check-in and check-out. A quick 10-15 minute drive and... More

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Senior Contributor
35 reviews 35 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here two nights for my son's commencement ceremony from VCU. We found the hotel to be clean and modern. The room was also clean and confortable. Their complimentary breakfast was just okay. It was easy to find and close to restaurants. Would stay here again.

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Towson, Maryland
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 21, 2014

Unfortunately our 5-day stay was much different than what we were expecting - and not in a good way!! Customer service is seriously lacking & they seem to be very short-staffed - especially in the housekeeping department!! For example, when we called the front desk to request more towels & for our trash to be emptied we were told there... More

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Raleigh, North Carolina
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 18, 2014

We visited this hotel as it was the main hotel with blocks of rooms for a wedding we attended. The price was reasonable for the rooms. We had a corner room on the third floor, that did seem a bit small compared to other rooms we looked at, and the view was pretty bad - overlooking a flat roof of... More

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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 9, 2014

We arrived at this hotel after over nine hours on the road. It was easy to find and convenient to shopping and dining establishments. The hotel looked pleasant on the outside. The clerk didn't acknowledge my resent at the desk immediately and when she did, she didn't look up from what she was doing. However, the rest of the staff... More

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Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

Good Morning, I wanted to thank you for choosing The Hyatt Place Airport in Richmond for your most recent stay. It is my hope that you will choose to stay with us in th future. Please do not hesitate to contact me directly should I be able to help with reservations moving forward. I wish you happy and safe travels... More

Houston
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 28, 2014

Delta had major delays and could not get me to my destination on the scheduled day. They directed me to this hotel. The room was clean and the location was very convenient for someone who is content to shop for groceries at Target and browse Lowe's to pass the time. I am not being sarcastic, by the way, as that... More

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Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

Hello and thank you for choosing Hyatt Place at the Airport for your recent stay. I am glad you chose to stay with us. I hope you will stay with us again in the future. I will certainly make sure we have a working phone in your room. Thank oyu for letting us know of th malfunction. I hope you... More

Usa
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 14, 2014

Stayed here for 2 nights. Came on a semi business trip with spouse to a new movie premier. No room service. Hate that. So So priced. Comfy beds. Staff does an OK job cleaning rooms. Terrible job in the common areas of Hotel. Lots of kids unattended using the business area computers. Had to come back several times to print... More

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Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

Thank you for taking time to comment on our hotel. We hope you will join us again in the future. I do apologize that the children that were staying in the hotel were not tended to better, this as I am sure you know contributed to the public areas not being kept as we generally do. We appreciate you choosing... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 7, 2014

In the transition of moving to Richmond, we spent several days at the Hyatt Place on Laburnum Ave. From the front desk to maid service, without exception, the staff was extremely friendly and helpful. We were a bit high maintenance as I had a broken ankle and broken wrist, plus we had our small dog with us, but they were... More

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Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

I remember you needing the first floor due to having your little ones with you and your injuries. I certainly hope the next time you come you will be feeling better. Thank you for your kind words for my staff. We appreciate you choosing out hotel and being our guest, we hope to see you again soon and please never... More

Elkin NC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 24, 2014

We chose Hyatt Place because we have stayed at Hyatt place in other cities with great experiences. Not so much at this location. The front desk staff at check in were very pleasant. We were give a ground floor room and requested a upper floor but were told there was a birthday party up there and they were trying to... More

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Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

I apologize that we did not meet you expectations. I am taking corrective action regarding your issue. I hope you will try us again in the future as we do appreciate your business and your comments. Thank you. More

Washington, DC
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

My husband and I had a great time perfect quick get away. The room was clean and very comfortable the staff was accomodating if you needed anything. Small gym and a heated pool perfect for a winter getaway. The breakfast was good fresh fruits, lighter menu options, 24 hr Cafe option available. Downtown Richmond 15 minutes away and any shopping... More

Was this review helpful? Yes
Jody M, General Manager at Hyatt Place Richmond Airport, responded to this review

Thank you for your comment regarding your stay. We are glad you chose The Hyatt Place Airport Richmond and hope ypu will stay with us again in the near future. Thank you! More

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Additional Information about Hyatt Place Richmond Airport

Address: 4401 South Laburnum Avenue, The Shops at White Oak Village, Richmond, VA 23231
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Richmond Airport 3*
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Also Known As:
Hyatt Place Richmond Airport Hotel Richmond

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#33 Luxury Hotel in Richmond
Hotel Class
Number of rooms
151

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