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Hyatt Place Richmond Airport

3.0 of 5
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4401 South Laburnum Avenue, The Shops at White Oak Village, Richmond, VA 23231
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Hyatt Place Richmond Airport
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Ranked #37 of 82 Hotels in Richmond
A recent review
3 of 5 stars reviewed 2 weeks ago
Tina H
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173 reviews from our community

Traveler rating
    81
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    23
    17
    8
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50
32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived at 11 pm after traveling 5 hrs with two kids. The receptionist who checked us in was also carrying on a conversation with one of the other workers who appeared to be off duty at the time. No big deal but the conversation was not one that should of been discussed in front of a customer. When we got... More 

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Sterling, Virginia, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

They did not have the room we reserved when we arrived. I reserved a double queen room for my 17 yr old and myself more than 10 days prior. They only had a king with a sub par sofa bed. I don't pay a hotel fee to sleep on a sofa. They blamed it on reserving through a 3rd party... More 

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Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arrived at 1.30am off a flight. Lobby was milling with people as part of a conference, not checking in but engaging with the staff. Finally got to check in, and while our name was down as a guest our room number could not be located. It took the two young staff 20 minutes to give us our keys. Breakfast was... More 

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NICK P, General Manager at Hyatt Place Richmond Airport, responded to this review

Dear 698gregk, Thank you for taking the time to write your review. We are sorry that this time you were not completely satisfied with your visit, but would like to assure your that we do pay very close attention to any type of feedback we receive, whether positive or constructive. I would ike to personally apologize that the check in... More 

Detroit, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Overall this hotel suits it's purpose. It's clean and convenient to the airport. Rooms are nice and comfortable and have a fridge and coffee maker. The free breakfast is a nice perk although it is a very simple selection. As with many hotels now one of the biggest downsides is the terrible internet connection. As a heavy traveller for work... More 

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NICK P, General Manager at Hyatt Place Richmond Airport, responded to this review

Dear Guest, Thank you for your rececnt feedback. We really appreciate your feedback and are glad that your found your stay "Preety Nice". We do regret that you found our services of our complimentary internet below your expectations. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target... More 

Farmington, New Mexico
Contributor
18 reviews 18 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 3, 2015

The good: The hotel is located in a busy shopping area with several dining options close by (primarily chains) and a large Target directly next door. The hotel's breakfast offering was good and varied and the bed was comfortable. Wifi worked well. The not-so-good: I needed the airport shuttle which is shared with some other hotels and it arrived soon... More 

Was this review helpful? Yes 2
NICK P, General Manager at Hyatt Place Richmond Airport, responded to this review

Dear Guest, Thank you for taking time to write your review about our hotel. We regret that you found our services below your expectations. We apologize that we fell below the expectations. We have worked on all of your concerns and resolved them all, we have added more shuttles and addressed the name tag issue with both the associates working... More 

Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

My trip was for personal reasons but I am in the airline industry so I stay at many hotels throughout the year. This hotel has one of the most personable, professional and courteous staffs that I have every experienced. Kristin was absolutely amazing. As was the manager (Lori) who ensured that everything was perfect. The room was spotless, quiet and... More 

Was this review helpful? Yes 1
NICK P, General Manager at Hyatt Place Richmond Airport, responded to this review

Dear Guest, You taking the time to review our property is very important to us. I'm pleased to know you appreciate and enjoyed your stay with us. Our staff works very hard and takes a lot of pride in knowing our guests are satisfied and happy with their stay.We appreciate all feed back ,positive and negative. Again thank you for... More 

atlanta
Top Contributor
95 reviews 95 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 22, 2014

Late night, one day trip into Richmond. Pros: Great location on main strip. Many options for shopping, eateries and very close proximity to interstates. Cons: When I pulled the covers back on my bed, there were crumbs from the previous guest...EEEEEEEEEeeeeeeW ! Fortunately, I'd reserved a room with double beds, so after inspecting the other bed, I felt comfortable enough... More 

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Herndon, Virginia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed here because I had Hyatt points for a free night. It's in a great area with lots of shopping and restaurants. Longhorn Steakhouse shares a parking lot with it and Target pretty much does as well. Our room was spacious and clean, except the bathroom and floors. There was a large wad of hair on the floor in... More 

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Long Island, N.Y.
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2014

What a clean hotel with all the conveniences. Close to the airport and not to far from town. Not in an area that is good for upscale dining just your typical suburban area. Breakfast was OK not great. Beds were wonderful

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Top Contributor
103 reviews 103 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 6, 2014

We stayed here on a weekend with a wedding block and were very happy with hotel. The room was spacious and had the largest sofa I've ever seen in a hotel. The bed was very comfortable. The furnishings were new and clean. There was a mini fridge and large flat screen TV with every type of plug you can think... More 

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