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Hyatt Place Richmond Airport

3.0 of 5
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4401 South Laburnum Avenue, The Shops at White Oak Village, Richmond, VA 23231
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Hyatt Place Richmond Airport
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Ranked #35 of 82 Hotels in Richmond
A recent review
3 of 5 stars reviewed 1 week ago
JMW1234 Detroit, Michigan
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170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Detroit, Michigan
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overall this hotel suits it's purpose. It's clean and convenient to the airport. Rooms are nice and comfortable and have a fridge and coffee maker. The free breakfast is a nice perk although it is a very simple selection. As with many hotels now one of the biggest downsides is the terrible internet connection. As a heavy traveller for work... More 

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Farmington, New Mexico
18 reviews 18 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 3, 2015

The good: The hotel is located in a busy shopping area with several dining options close by (primarily chains) and a large Target directly next door. The hotel's breakfast offering was good and varied and the bed was comfortable. Wifi worked well. The not-so-good: I needed the airport shuttle which is shared with some other hotels and it arrived soon... More 

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Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

My trip was for personal reasons but I am in the airline industry so I stay at many hotels throughout the year. This hotel has one of the most personable, professional and courteous staffs that I have every experienced. Kristin was absolutely amazing. As was the manager (Lori) who ensured that everything was perfect. The room was spotless, quiet and... More 

Was this review helpful? Yes 1
Top Contributor
94 reviews 94 reviews
47 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 22, 2014

Late night, one day trip into Richmond. Pros: Great location on main strip. Many options for shopping, eateries and very close proximity to interstates. Cons: When I pulled the covers back on my bed, there were crumbs from the previous guest...EEEEEEEEEeeeeeeW ! Fortunately, I'd reserved a room with double beds, so after inspecting the other bed, I felt comfortable enough... More 

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Herndon, Virginia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed here because I had Hyatt points for a free night. It's in a great area with lots of shopping and restaurants. Longhorn Steakhouse shares a parking lot with it and Target pretty much does as well. Our room was spacious and clean, except the bathroom and floors. There was a large wad of hair on the floor in... More 

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Long Island, N.Y.
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 21, 2014

What a clean hotel with all the conveniences. Close to the airport and not to far from town. Not in an area that is good for upscale dining just your typical suburban area. Breakfast was OK not great. Beds were wonderful

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Top Contributor
101 reviews 101 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 6, 2014

We stayed here on a weekend with a wedding block and were very happy with hotel. The room was spacious and had the largest sofa I've ever seen in a hotel. The bed was very comfortable. The furnishings were new and clean. There was a mini fridge and large flat screen TV with every type of plug you can think... More 

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United States
3 reviews 3 reviews
5 of 5 stars Reviewed November 4, 2014

The Hyatt was a meeting place for a small family reunion. We had great military rates, quiet rooms, complimentary parking and a varied continental breakfast bar which included healthy choices. There were multiple restaurants and chain stores in walking distance of the hotel. We had a room with two queen sized beds with a separate area with a full sofa... More 

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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 27, 2014

We checked into the hotel early on Friday morning after our flight from Boston. Our plans were to spend a fun week exploring the history of VA. Hyatt has always been our hotel of choice and the location of this particular hotel, was a plus with easy highway access and ample of dining options in the area. Rooms are typical... More 

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NICK P, General Manager at Hyatt Place Richmond Airport, responded to this review

Dear Guest, First of all I really want to apologize for the inconvenience you had to go through while staying with us. It was very unfortunate that due to a mechanical failure you could not get any rest and had to leave your room for an extended period of time. We definitely could have handled the situation in different manner... More 

Lawrenceville, Georgia
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2014

After a mix up with the shuttle service from the airport to the hotel (I waited 45 mins) i finally took a cab to the hotel. Lori (Asst Manager) went over and beyond my expectations to accommodate my minor inconvenience. After taking care of my cab fare, she even bought me lunch... a fantastic artichoke, chicken and spinach flat bread... More 

Was this review helpful? Yes 3
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