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DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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DoubleTree by Hilton Hotel - Richmond Downtown
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584 reviews from our community

Traveler rating
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    140
    53
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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Alexandria, Virginia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 6, 2014

While the staff was courteous and efficient, the property needed work. The heating system in the room emmitted an oily smell that was at times overpowering. And the water temperature in the shower was tepid at best.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

David W, Thank you for writing and bringing these concerns to my attention. I am very sorry for the issues you encountered during your stay. Please know your comments have been shared with our maintenance staff in order to make the necessary repairs. Your feedback is important to us as we continually strive to improve our guest experience. We hope... More 

A TripAdvisor Member
4 of 5 stars Reviewed January 4, 2014

Stayed for one night while traveling. Pet friendly with reasonable pet fee which is important to us because we travel with two small dogs. Very friendly staff, good hotel location, close enough to interstate. Reasonably priced, great bathroom and linens but the furnishings and carpets could use updating. Overall positive experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

A TripAdvisor Member, We appreciate your review and thank you for choosing Doubletree Richmond. It's great to hear you enjoyed a comfortable stay and found our friendly staff and convenient location well suited for your travels. We hope you'll have an opportunity to visit us again soon. Thank you again for writing. Sincerely, Toni Pinto, General Manager More 

Richmond, United States
1 review
3 of 5 stars Reviewed January 4, 2014

Just a basic, mid-priced hotel. Very good service- The man who parked and retrieved our car was very kind and friendly. The location was half a block from the venue of the event I attended. Getting into the hotel was difficult because it is so close to the street, and it would have been nearly impossible to park without using... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Kaitlin G, Thank you for sharing feedback from your stay with us at Doubletree Richmond. We're pleased to know our staff provided excellent service during your visit. I apologize for the areas we fell short of exceeding your expectations. We hope you'll visit us again in the future. Thank you once again for writing. Sincerely, Toni Pinto, General Manager More 

Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 3, 2014

the location is fantastic to all the downtown Richmond happiness. here is one mile from Bottoms Up Pizza (the best pizza in all of VA) AND the hotel shuttle will take you there. I am currently (9:58pm) waiting for the hotel maintenance to fix a flood from the sink faucet. I have a 6 am van to the airport and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Estevanico, We appreciate you writing a review from your stay with us at Doubletree Richmond. We're glad you had an opportunity to explore our downtown area and found our central location perfectly suited your travels. We sincerely apologize for the maintenance issue you encountered during your stay and any inconveniences you experienced as a result. We hope to extend our... More 

Altavista, VA
1 review
5 of 5 stars Reviewed January 3, 2014

Double Tree is perfect for many reasons. Cordial and kind staff, clean and lovely guest rooms, wonderful pricing, all the amenities you need, and lastly... COOKIES. My choice hotel whenever on a trip. Never had a bad experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cianne M, Thank you for your great review! It's fantastic to know we consistently deliver friendly service and clean accommodations during your visits. Please continue to make Doubletree Richmond your number one choice hotel. We look forward to your next visit. Thanks again. Sincerely, Toni Pinto, General Manager More 

Oakton, VA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 30, 2013

Very good location right across the street from The Jefferson. The location is an easy walk from downtown and some low cost eateries with good food. Watch the uneven sidewalks when walking in the area. The City of Richmond needs to do a better job of street and sidewalk repair.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

John F, Thank you for taking the time to write a review from your stay at Doubletree Richmond Downtown. We're pleased to hear that our central location perfectly suited your travels. We appreciate your feedback and we hope you'll visit us again soon. Thank you once again for writing. Sincerely, Toni Pinto, General Manager More 

Durham, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

The Doubletree Downtown Richmond is an excellent choice of hotel for the downtown Richmond experience. The staff is helpful and friendly and the location is hard to beat. The local dining and theatre options are around the corner and the hotel staff ensures you know where to go and how to get there.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Constantine C, Thank you for sharing feedback and recommendations of our great hotel. We appreciate you selecting Doubletree Richmond to serve your hotel needs, and we're glad our friendly staff and central location made for an excellent experience. Please plan to visit us again the next time you travel to the area. Thanks again. Sincerely, Toni Pinto, General Manager More 

Columbus, Ohio
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2013

I stayed here for work and woke up several times during the night because of a whistling and grinding noise inside the bathroom wall next to the shower. I called the front desk and they indicated that air in the pipes caused the noises = NO SLEEP!!

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

CincySportsFan, Thank you for your review. We appreciate hearing from you and receiving your feedback. It is unfortunate to hear that you did not have a satisfying stay with us. I apologize for the noisy disturbances you encountered, as well as the inconveniences you experienced as a result. We value you as our guest and hope you'll visit us again... More 

Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 18, 2013

I stayed here for work and I've stayed at my fair share of Doubletree hotels, and this one definitely did not meet my Doubletree standards. First the rooms were very dark, there lighting in the rooms is not very good, so even if you turned on all the lights, it was still very dark and dingy in the room. In... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

HUTraveler02, Thank you for writing and sharing feedback from your stay. We sincerely apologize that we were unable to provide the exceptional stay you've come to expect from us. Your feedback is important to us as guest satisfaction is our highest priority. We're glad you enjoyed the friendly service of our staff, along with our complimentary cookies and breakfast buffet.... More 

Richmond, United States
1 review
5 of 5 stars Reviewed December 18, 2013

The DoubleTree Richmond is what a hotel should be. It is located in the downtown area and the lobby has a nice ambiance. The room was extremely clean and large sized. Staff at hotel were extremely friendly and offered a shuttle for dropping me at the station when I had to leave. Excellent hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Adith S, We're happy to hear from you, and we're glad our clean accommodations and friendly staff made for a comfortable stay at Doubletree Richmond. I look forward to sharing your compliments with our team on their excellence in service. We appreciate you selecting our hotel during your travels, and we hope to welcome you back again soon. Thank you... More 

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
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Also Known As:
Doubletree Richmond
Richmond Doubletree
Hotel Style:
#24 Family Hotel in Richmond
#27 Business Hotel in Richmond

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