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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #28 of 81 hotels in Richmond
A recent review
3 of 5 stars Reviewed February 26, 2013
Lorraine R Suffolk, Virginia
  • Reviews (438)
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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Suffolk, Virginia
1 review
3 of 5 stars Reviewed February 26, 2013

The staff here were excellent, efficient/polite. I really felt like they were interested in my comfort. The Room was just average. I had requested a handicapped accessible room, and I thought the furniture was rather cramped. The bed was clean & comfortable. In the bathroom, the walls around bathroom sink were dirty. Otherwise the bathroom was clean and well maintained.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear: Lorraine R, Thank you for writing a review about your recent stay at our hotel. We are very sorry for the housekeeping issues you experienced. We appreciate your feedback, and will keep your comments in mind while we work with our staff to improve our guest experience. Again, we apologize for the inconveniences and we want you to know... More

Savannah, Georgia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2013

This hotel was very nice for the price. The room was clean and provided everything that we needed. The only downside was that parking was horrible so we had to purchase Valet everyday. However, the Valet service was great and ended up being worth the money.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cassandra B, Thank you for your review. We're glad to hear from you and learn of our pleasant visit with us at Doubletree Hotel. I'm glad you liked our hotel and found the rooms clean and comfortable. Thank you for your compliments about the Valet service too! We are located in a downtown area, so we try our best to... More

Durham, North Carolina
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 25, 2013

I got a deal on this hotel through Hotwire and thought it was great. We were just driving south on i-95 and decided to do a downtown stopover just for fun, rather than stay out in the suburbs by the highway. Room was spacious, quiet and clean. You can walk to Broad St and there are some nice little restaurants... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

ldhart, Thank you for writing a review about your stay with us at Doubletree Hotel. We appreciate you choosing our hotel, and we're glad you enjoyed your visit. I'm pleased to hear that you liked our great staff too! Your recommendation is greatly appreciated, and we hope you'll stop and visit us again. Sincerely, Terri Sibley, Interim General Manager More

Top Contributor
58 reviews 58 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 25, 2013

The property's age is obviously showing in carpet, paint, furniture, etc. but the staff were more than great.... friendly, helpful and doing all they can to please. The bell and valet personnel were truly accommodating. It's not a bad location in between VCU and downtown capitol.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Paul L, Thank you for taking time out of your busy day and writing a review about your stay with us at Doubletree Hotel. I'm very glad to know that our staff provided friendly and professional service for you during your visit. Your compliments are well received, and we hope you'll visit us again soon. Thanks again. Sincerely, Terri Sibley,... More

Tacoma
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 20, 2013

This hotel is valet parking only at $18.00/day. Valet staff is very nice & quick! Some rates include the breakfast, some do not. Breakfast is a hot/cold buffet that offers quite a bit of variety and the quality varies depending on who is cooking that day. The free daily cookie however is the bomb! There are restaurants from low to... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

obiboo, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.... More

Santa Cruz, California, United States
1 review
5 of 5 stars Reviewed February 18, 2013

I was a little dubious when I saw the location, and the front desk staff did NOT help with my first impression, but everyone after check-in truly went above and beyond to make us feel taken care of and welcome. From the sous-chef coming out to our table in the restaurant to Rachel the room service lady going over ingredients... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Lisa C, We enjoyed having you and your family stay with us at Doubletree. I'm glad to hear that you enjoyed the restaurant staff and that they were able to provide special attention to you and your son. I appreciate your feedback about the Front Desk staff, and I'll make sure to look into this situation. We hope you'll have... More

edenton, nc
1 review
3 of 5 stars Reviewed February 17, 2013

We checked in for a one night stay as we were attending a wedding. We had requested a low floor because I am claustraphobic in elevators and like to be able to walk up to our floor if possible. Check in staff was not friendly .At our check in , we were told that my room was on the 9th... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

susan d, Thank you for your review. We appreciate you staying with us at Doubletree. I apologize for your dissatisfaction with our Front Desk staff, and I'll make sure to look into this situation right away. I appreciate your feedback, and hope you will visit us again as we hope to provide a more positive experience. Sincerely, Terri Sibley, Interim... More

Chicago
Contributor
12 reviews 12 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 28, 2013

Maybe I'm just lucky, but I stayed in this hotel twice in January, 2013, and I think it's fine. The rooms were clean, well-lit and quiet. The wifi worked perfectly. Front desk and bell service were excellent, and the restaurant delivered a delicious meal to my door. Street parking is available, and the location -- close to the capitol and... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

SEH7, Thank you for taking time out of your busy day and writing a review about your experience with us at Doubletree Hotel. I'm pleased to know that you liked our property and found a nice, comfortable place to stay in Richmond. Good to know we're reasonably priced too! Please make plans to visit us again. We look forward to... More

Top Contributor
100 reviews 100 reviews
30 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed January 22, 2013

We stayed as part of a volleyball tournament but our room was paid for so I'm not sure what the cost was. The only parking option is a pricey $18/day valet (which we also didn't pay for) but the car was always ready when we needed it. I actually mistakenly left my wallet in the car one night and it... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

bdaygirl, Thank you for taking a moment and writing a review about your stay with us at Doubletree Hotel. We're glad to have had you and your volleyball crew stay with us, and we're pleased to know that you enjoyed your visit. I'm glad you liked our clean, comfortable beds, our valet service, and our complimentary shuttle service. It's great... More

Senior Contributor
28 reviews 28 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 21, 2013

Checked in late and tried to sleep in. Forget about that I must have been by the housekeeping closet. Constant banging on walls and loud conversation all morning long. They seemed to have no regard for people trying to rest.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Protraveler5 : Thank you for your review and staying with us at Doubletree. We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback. Your comments will help us correct these issues and we hope the next time you are... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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