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All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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61%
Ranked #32 of 82 Hotels in Richmond
A recent review
5 of 5 stars Reviewed August 23, 2013
Vicki G Richmond, United States
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492 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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Richmond, United States
1 review
5 of 5 stars Reviewed August 23, 2013

Had a great experience from beginning to end. The front desk person was awesome, wonderful personality. Will recommend as hotel of choice. See you in May...Continue the great service. Parents from the surrounding colleges need a valued place for hotel accomodations. Thank you for your wonderful service and attitude towards the guests.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Vicki G, We appreciate your review and reflections on your great experience at Doubletree Richmond. I’ll be certain to pass along your kind comments about our friendly staff and their excellence in service. We’re glad you enjoyed your stay and we look forward to welcoming you back as our guest again in May. Thank you again for writing. Sincerely, Toni... More

Senior Contributor
32 reviews 32 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 21, 2013

Although we only sampled sandwiches at the Richmond DoubleTree, my wife and I were pleasantly surprised with our choices. Arriving late we had and excellent draft beer and ordered sandwiches. Excellent! Stopped by for lunch and the same. Wished we could have tried dinner!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

K O, Thank you for your review and feedback on your experience at Doubletree Richmond. We’re pleased to hear we exceeded your expectations, and we’re glad you had an excellent experience. Please visit us again the next time you travel to Richmond. Thank you again. Sincerely, Toni Pinto, General Manager More

Richmond, United States
1 review
4 of 5 stars Reviewed August 20, 2013

I'm a regular guest at the Richmond, VA Double Tree. Because I travel 2 to 3 weeks a months between DV, MD, and VA I planned to spread my stays between the hotels especially when I am able to stay in larger cities. Since trying out the Double Tree in Richmond, I have yet to try a different hotel. I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Ron M, Thank you for your patronage and continued business at Doubletree Richmond. I’m pleased to hear we consistently provide exceptional service and a comfortable stay during your travels. We appreciate your feedback on opportunities for improvement, as guest satisfaction is our highest priority. We hope you continue to make Doubletree Richmond your number one choice hotel in the area.... More

Islandton, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 20, 2013

Convenient to downtown, VCU campus, historic side of Richmond, museums. Pool on roof overlooking Richmond was a plus. Clean, courteous staff. Definitely a hotel to book when in Richmond for this VCU mom.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Mary Margaret B, We thank you for your review and compliments regarding our great hotel and courteous staff. We appreciate you choosing Doubletree Hotel Historic Richmond for your visits to VCU. It is fantastic to hear all aspects that made your stay enjoyable. We hope to see you again on your return visit to VCU. Thank you again for writing.... More

Richmond, United States
1 review
4 of 5 stars Reviewed August 19, 2013

Our stay at the Richmond DoubleTree was quite satisfactory. As expected. Only complaint is no free hotel parking. You either pay for valet or find a spot on the street. We parked two blocks away. But wasn't too bad.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Tom M, Thank you for writing a review about your Doubletree experience. Your feedback is important to us. We’re glad you had an enjoyable stay, and we hope you’ll visit us again soon. Thank you again. Sincerely, Toni Pinto, General Manager More

Chepachet
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 14, 2013

Stayed here as an overnight traveling home. Easy to find. The hotel is very well decorated, clean and modern. Parking is only by valet which was a negative for me as we had alot of luggage to bring up. This now necessitated a tip for valet and bell service on the arrival and departure. The gym is very nice but... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

talleyho234, Thank you for writing a review. We appreciate receiving feedback on your stay, and we’re glad you enjoyed our clean accommodations and roof top pool. Your comments are important to us as guest satisfaction is our highest priority. We value you as our guest, and we do hope you’ll consider staying with us the next time you visit Richmond.... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2013 via mobile

We were at the Eastern Zone swim meet and wanted to stay in the downtown Richmond area to take advantage of the dining and other attractions. While it was a well appointed and maintained facility, the staff was the most impressive part of our stay. Everyone, from the front desk staff who without fail offered a hearty hello everytime you... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Maximus M, Thank you for sharing feedback on your Doubletree Richmond experience. We appreciate you choosing to stay with us while attending the Eastern Zone swim meet, and we’re pleased to hear our wonderful staff made for an enjoyable stay. I’ll be certain to pass along your kind comments to our team. We’re happy to have had you as our... More

america, United States
1 review
3 of 5 stars Reviewed August 10, 2013

Really not worth the price. Only reason I chose it was because it was closest to where I needed to be. The was nothing bad with service or cleanliness, I just felt overcharged with how tiny the room (and especially the bathroom) was. I was also expecting free continental breakfast, but it was actually about $14 a person. Cookies are... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cera T, Thank you for writing. I’m glad you found our location, customer service, and cleanliness of our hotel to meet your expectations during your stay. I apologize that you felt overcharged for the size of the accommodations. We appreciate your feedback and hope you’ll consider staying with us the next time you travel to Richmond. Sincerely, Toni Pinto, General... More

Upper Marlboro, United States
1 review
4 of 5 stars Reviewed August 7, 2013

I had a great experience at the Double Tree Hotel. All was great except for the condition of the bathroom toilet, it was not properly cleaned. Luckly, I travel with disinfect and clorox wipes. I had to clean the bathroom toilet myself in order for me to feel comforatable staying in there and even using the restroom. I think maintenace... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Terri B, We’re happy to hear from you, and we’re glad you had a great experience with us at Doubletree Richmond. We appreciate your feedback and sincerely apologize that the cleanliness of your bathroom was not met with our excellence in service. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such... More

Phoenix, United States
1 review
4 of 5 stars Reviewed August 7, 2013

Overall this is a lovely hotel and the staff was awesome during our stay. Tommy, the guy in-charge of the valet services and day manager, was helpful to our party when we arrived and when we left. He went out of his way to help my friend and I get to the airport.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Stephanie C, Thank you for taking the time to write a review about your Doubletree Richmond experience. We appreciate your kind comments about our great hotel, but most importantly our friendly staff. Our Doubletree team members strive daily to provide not only exceptional guest experiences, but also to sincerely connect and engage with each of our guests. I’m pleased to... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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