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All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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Ranked #33 of 82 Hotels in Richmond
A recent review
3 of 5 stars Reviewed January 28, 2014
Peter A Alexandria, United States
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543 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
See the most recent reviews
Alexandria, United States
1 review
3 of 5 stars Reviewed January 28, 2014

It was a roll of the dice, whether it was the front desk, the door person, the shuttle driver, etc. if you were going to get an EXCELLENT staff member or WAY BELOW AVERAGE (no in between) Room - blech. Light out, another light not working (no bulb), they advertise all day room service (not really available), the in room... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Peter A, Thank you for writing. It's unfortunate to hear of your disappointing experience. I sincerely apologize for the inconsistency you encountered in service. Please know I have addressed your comments and improvements will be made to ensure all guests have a rewarding stay. We value your business and hope you will return to see our improvements. Thank you again... More

easthampton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2014

this hotel was an excellent deal for me and my family- we have two young kids. Got the advanced booking that could not be refunded or changed which I though was a very good deal. The hotel feels upscale, but not stuffy. I felt comfortable even though we were very casual amongst a lot of business guests. Very clean, friendly... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Ondrej S, Thank you for choosing Doubletree Richmond Downtown for your family travels. We're glad our friendly service and clean accommodations added comfort and value to your stay. We look forward to your next visit and thank you once again for writing. Sincerely, Toni Pinto, General Manager More

Woodbridge, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2014

hotel check in was a breeze, staff was courteous, room was clean, bed comftorble, and internet worked well. breakfast the next day was very good. the location was in the heart of downtown richmond. close to amenities. would stay here again, great hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

William R, We're happy to hear from you, and we're glad our service, accommodations, and locations all met your satisfaction. Please plan to visit us again at Doubletree Richmond Downtown. Thank you again for your positive review. Sincerely, Toni Pinto, General Manager More

Lockport, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 16, 2014

My daughter and I stayed one night in December the day we picked up our new puppy in NC. The staff was very friendly and of course the cookies at check in are always SO good! The room was nice and was relatively quiet despite being in a busy area. They do take pets but really have no green outdoor... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Heidi M, Thank you for sharing your positive reflections from your Doubletree Richmond experience. We're happy to have been a part of your travels while picking up your new puppy. It's great to know your enjoyed your stay, along with the variety of value added amenities that we're proud to offer our guests. We hope you'll have an opportunity to... More

cedar grove, United States
1 review
4 of 5 stars Reviewed January 15, 2014

We were in Virginia for a family wedding at the Science Museum. The rehearsal dinner was at the Renaissance which was in walking distance for us The location was perfect and the hotel was lovely and not too big. The beds were a little too small for my liking so I would definitely ask for a king next time We... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Stan C, We appreciate the opportunity to serve your hotel needs while attending a family wedding at the Science Museum. It's fantastic to know our location was perfectly suited for your travels. We hope to welcome you back again soon at Doubletree Richmond Downtown. Thank you again for your feedback. Sincerely, Toni Pinto, General Manager More

Ashburn, United States
1 review
5 of 5 stars Reviewed January 15, 2014

We enjoyed our stay very much and found the DoubleTree to be clean and well located. The city was busy as it was the Governor's Inauguration but we didn't feel any of that busy feeling at the hotel. They handle it very well.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Jennifer P, We're pleased to hear of your enjoyable stay with us at Doubletree Richmond. I'm glad you felt unaffected by the busyness of the city due to the Governor's Inauguration. We hope you'll return for another visit in the near future Thank you again for writing. Sincerely, Toni Pinto, General Manager More

Thaxton, United States
1 review
2 of 5 stars Reviewed January 11, 2014

First of all the staff was superb! The hotel is right on "Main Street" so nowhere to park. The amenities in the room were lacking. Outlet used for bedside table lamp not working/falling apart, no extra towels/washcloths/or toilet paper. We did call front desk and those items were brought to the room. These are the bare minimum and should already... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Courtney L, Thank you for writing and bringing these concerns to my attention. We appreciate your recognition of the excellent service delivered by our staff, even though the amenities failed to meet your satisfaction. I sincerely apologize for any inconveniences you experienced during your stay. Your valuable comments have been addressed with our team and additional steps will be taken... More

Richmond, Virginia
Top Contributor
128 reviews 128 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed January 10, 2014

Good location @ VCU and walking distance to good restaurants and bars. Street parking is possible, but area around the hotel is good & bad with homeless folks. The staff all aroud was very friendly and helpful, but the hotel is old and needs to be renovated. I'm a Hilton Gold and was put on the 14th floor; a Hilton... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Yates26, Thank you for sharing feedback from your stay. We appreciate your positive reflections regarding our great location and friendly staff, as well as opportunities for improvement. I assure you that we will take your comments into consideration to improve our property and overall guest experience. We hope to welcome you back again soon. Thank you again for your feedback.... More

New Jersey, United States
1 review
4 of 5 stars Reviewed January 8, 2014

Besides the heating unit blewing hot air and not turning off - this was a pleasant place to stay during my daughters cheer competition. The location was pretty convenient for everything, including the convention center where she competed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Tina D, We appreciate you choosing to stay with us at Doubletree Richmond during your daughter's cheer competition. It's great to hear of your pleasant stay, and we're glad our close proximity to the convention center perfectly suited for your travel needs. We sincerely apologize for the heating unit problems you encountered during your stay. I have shared your feedback... More

Alexandria, Virginia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 6, 2014

While the staff was courteous and efficient, the property needed work. The heating system in the room emmitted an oily smell that was at times overpowering. And the water temperature in the shower was tepid at best.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

David W, Thank you for writing and bringing these concerns to my attention. I am very sorry for the issues you encountered during your stay. Please know your comments have been shared with our maintenance staff in order to make the necessary repairs. Your feedback is important to us as we continually strive to improve our guest experience. We hope... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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