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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #28 of 81 hotels in Richmond
A recent review
5 of 5 stars Reviewed July 30, 2013
David H Mechanicsville, United States
  • Reviews (438)
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
See the most recent reviews
Mechanicsville, United States
1 review
5 of 5 stars Reviewed July 30, 2013

Very pleased with my stay. The front desk was extremely competent at check in. The room was well appointed with a king size bed, comfy armchair and ottoman, desk and fridge. There was an ipod/phone docking station in the clock but we were not able to get it to work. The bed was very comfortable with good sheets and a... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

David H, We appreciate your review, and we’re glad you had a pleasant stay with us at Doubletree Hotel Historic Richmond. It’s great to receive your kind comments about our comfortable accommodations and friendly staff. We enjoyed having you as our guest and hope you’ll return soon for another visit. Thank you again for writing. Kind regards, Toni Pinto, General... More

Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed July 29, 2013

Not the experience that we would expect from a DoubleTree property . . . Calling ahead to guarantee a late arrival and request a refrigerator to be placed in the room prior to our check-in, we were assured that this would be no problem . . . Though the room was available when we arrived, nothing else was ready for... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Reb R, Thank you for writing a review. We’re sorry to hear that we were unable to provide you with the exceptional stay and service that you've come to expect from us. Your feedback is important to us and we apologize that you were unhappy with the way this situation was handled. These details definitely do make a trip and... More

Charlottesville, Virginia, United States
1 review
4 of 5 stars Reviewed July 28, 2013

from the valet service to the driver they service was wonderful the valet manger john had our ready when knew we were checking out our driver chris took his time helping us in and out the van we needed a stool for that because van was high and one of us was disablrd

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Kimerlee J, It’s great to hear of your pleasant stay, and your appreciation of our staff. We have a great team of associates that are dedicated to providing exceptional service to each guest. I’ll be certain to recognize John and Chris with special commendations for their outstanding service. We’re happy to have had you as our guest, and we hope... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 26, 2013

First impressions mean a lot, so I was pleased to see a very nice lobby when I checked in. The room itself was nothing special, a basic double bedded hotel room. My first question at any hotel that I stay at is "are the beds comfortable? Am I going to be able to sleep on these beds?" After all, that... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

BethBVI, Thank you for your review and complimentary feedback on your stay with us at Doubletree Historic Richmond. I’m pleased to hear we exceeded your expectations with our comfortable beds and friendly staff. Each member of our Doubletree team strives daily to provide not only exceptional guest experiences, but also to sincerely connect and engage with each of our guests.... More

Apex, NC
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

The hotel is in desperate need of a renovation. The ceilings are low, halls are dark and dingy, and hotel is dated (one exception was downstairs lobby). The pool on roof was nice, but needed attention (towels, trash & shoes were left around pool & we were the only ones up there). Valet parking is $18 a night. The location... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

TheForce04, Thank you for writing a review. It’s great to receive your kind comments about our friendly staff and I’m pleased to hear they were a highlight to your stay. We appreciate your feedback on the areas for improving our property and overall guest experience. We do hope you'll consider giving us another opportunity to serve you and provide a... More

2 reviews
5 of 5 stars Reviewed July 22, 2013

By far the best of any hotel in the Downtown area. The staff is great prompt and very friendly. I've gotten to know the staff here over the past few weeks, and they are just wonderful. HIGHLY RECOMMEND TO ANYONE!!!! Keisha, Quantina, Kendall, Jennifer and Ashley are what hospitality should be!!! Thank you for such a great experience!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

David C, Thank you for your review and high recommendations of the Doubletree Historic Richmond Hotel. We appreciate your compliments regarding our hotel, but more importantly, our staff. Each member of our Doubletree team strives daily to provide not only exceptional guest experiences, but also to sincerely connect and engage with each of our guests. I’ll be certain to recognize... More

Milwaukee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2013

My overall experience was terrible and upsetting for the $ I paid to stay there. Horrible and you should be ashamed! The rooms were dirty and the lights did not work. When reported I had to call again after 10 hrs when I returned. Chip the van driver was the best!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Richanda K, Thank you for your feedback about your recent stay with us. We sincerely apologize that the cleanliness of your room did not meet our excellence in service. We are addressing this issue with our housekeeping staff inorder to improve our guest experience. We hope you’ll consider staying with us again so we can win you over with our... More

Alexandria, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

We used HH points for a one night stay during VCU orientation for our daughter. Room was large, clean, and the bed was awesome. Drinks at the bar were good but on the pricy side. Overall, a great hotel with a great location.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Robert W, Thank you for sharing your feedback about Doubletree Historic Richmond experience. We appreciate you selecting our hotel while attending your daughter’s VCU orientation, and we’re glad you enjoyed a comfortable stay. Your feedback is important to us so we’re happy to hear from you. Thanks again for writing. We hope to see you again soon. Kind regards, Toni... More

Alpharetta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2013 via mobile

It was a great hotel and service was excellent, they even gave you cookies. The rooms however were very bad. We had stains on our sheets, the toilet was broken, and there weren't enough outlets. The location was perfect though

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

ilikevacations24, Thank you for your review. We appreciate your complimentary feedback on our great hotel and excellent service. I’m glad you found our location perfect for your travels. It’s unfortunate to hear of the issues you encountered in your room. I have addressed these items with our housekeeping and maintenance staff. We will make improvements to provide a more positive... More

United States
1 review
5 of 5 stars Reviewed July 15, 2013

I don't want to share my experience with TripAdvisor, however the website won't allow me to skip the step without completing all the fields. And it says that I have to have 200 characters minimum. This is absolutely ridiculous!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Leslie R, We appreciate you taking the time to complete the survey and apologize that the system does not enable you to skip to the next step without completing a review. Your feedback is important to us. We value you as our guest and hope you'll visit us again soon. Thank you again. Sincerely, Toni Pinto, General Manager More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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