We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
Hotel deals
Hotel website
Hotel amenities
Special Offer
2X HHonors Points
DoubleTree by Hilton Hotel - Richmond Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree by Hilton Hotel - Richmond Downtown to your Saves list
Ranked #32 of 82 Hotels in Richmond
A recent review
3 of 5 stars Reviewed April 11, 2014
Ranvinder S fairfax, United States
Write a Review

564 reviews from our community

Traveler rating
    166
    167
    138
    53
    40
See reviews for
149
108
48
191
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (564)
  • Mar-May only
    (139)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (105)
All months
There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
See the most recent reviews
fairfax, United States
1 review
3 of 5 stars Reviewed April 11, 2014

The Hotel staff was very friendly and eager to help. The location was in downtown near a university. Parking was a problem. This hotel does not inform the customer that the parking is $18 per night and st parking is difficult during the day. I received a room in a corner that was handicap. I had indicated no preference. The... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Ranvinder S, Thank you for your review. It's great to know our friendly staff and downtown location met your satisfaction. We appreciate your feedback regarding the parking and maintenance issues you encountered during your stay, and we sincerely apologize for any inconveniences you experienced as a result. Your comments have been addressed with our maintenance team in order to ensure... More 

Richmond, VA, United States
1 review
3 of 5 stars Reviewed April 10, 2014

The day we checked in was a very warm one for April 4th. This air-conditioner was a window-unit which never worked. To make things worse, the curtain over the window unit did not help since it was "catching" all the air the unit was blowing. No directional control.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dave M, We appreciate your feedback and apologize for the temperature issues you encountered with the air conditioner. It is unfortunate that we didn't have an opportunity to intervene more proactively. I hope to hear from you directly regarding your room number so I can assure our maintenance team resolves this issue in order to prevent future occurrences. We're committed... More 

Holland, United States
1 review
5 of 5 stars Reviewed April 7, 2014

This is the second visit to this property. I would not stay any other hotel, the hotel employees made us feel more than welcome and only had our interest in mind. The staff was more than helpful suggesting area restaurants and providing transportation to the restaurant.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Anthony L, Thank you for your review and return visit to Doubletree Richmond. Incredible reflections like yours gives us an opportunity to commend our staff on their extra efforts in service that bring guests back again and again. We're thrilled to be your preferred hotel in Richmond and we look forward to extending our hospitality to you again in the... More 

1 review
3 of 5 stars Reviewed April 3, 2014

Staff very pleasant and welcoming. I had requested a microwave and refrigerator when I booked the room, but it was not in my room when I checked in. However they were brought up right away when I called the front desk. I also requested a room in a quiet location. This is a hotel that is dog friendly, which is... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

210darcyd, We appreciate you writing a review from your stay with us at Doubletree Richmond. We're pleased to know our clean accommodations, comfortable beds, and friendly service met your satisfaction. I sincerely apologize for the noise disturbance you encountered, as well as any resulting inconveniences. We value your business and hope you will have an opportunity to visit us again... More 

Winchester, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 28, 2014

Were in town for the 2014 Virginia Food and Beverage Expo at the GRCC. Hotel was close and offered a value priced room for the event. Will plan on returning for the next conference in 2016. Staff was super friendly and helpful. Room was very updated, comfortable and we were able to get a goods night sleep.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

wendy v, We appreciate your review and patronage while attending the 2014 Virginia Food and Beverage Expo. We're pleased to know our convenient location, friendly service, and comfortable accommodations added value to your travels. We look forward to having you as our guest again for the 2016 conference. Thank you again for your review of Doubletree Richmond Downtown. Sincerely, Toni... More 

Montross Va.
Contributor
17 reviews 17 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 20, 2014

Every employee of this hotel, regardless of their position, was extremely customer-service oriented on our recent stay. The room was clean, quiet, and well-appointed. The bed was very comfortable. We enjoyed dinner and breakfast in the restaurant.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cshackle, Thank you for writing a review and sharing feedback on the level of comfort and service you experienced at Doubletree Richmond. I look forward to sharing your compliments with our team and thank you again for writing. We hope you’ll return for another visit in the near future. Sincerely, Toni Pinto, General Manager More 

Richmond, United States
1 review
4 of 5 stars Reviewed March 18, 2014

staff : excellent room: very clean had some small damages on walls. Location: great for what I needed. Shuttle service: excellent, was able to go to all locations needed within 3 miles. Great Cookie !!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Erich A, We’re pleased to hear of your excellent stay and thank you for your review. It’s great to know our rooms, location, and shuttle service all met your satisfaction. We hope you’ll have an opportunity to visit us again soon at Doubletree Richmond Downtown. Thank you again. Sincerely, Toni Pinto, General Manager More 

1 review
3 of 5 stars Reviewed March 18, 2014

The Doubletree on Franklin Street in downtown Richmond is in a very convenient location. My room was okay. Very clean, but, wallpaper needed updating because it was peeling off the wall, faucet in tub was dripping, door to room didn't feel secure although it had locks, I didn't like the adjoining door in my room and would have requested a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

349stephaniek, Thank you for your review and feedback on both opportunities and positive aspects from your stay. I appreciate you acknowledging our friendly staff and clean accommodations even though there were areas of your stay that did not meet your satisfaction. I apologize for the issues you encountered in your room and hope to hear from you directly regarding your... More 

STAFFORD, United States
1 review
3 of 5 stars Reviewed March 17, 2014

As a HHonors I expected a better experience. Location was very convenient for me. The hotel shuttle was also very helpful. The room had some issues; toilet seat needed repeated flushes; no mini fridge; bathroom floor flooded after using the shower. One thing that I liked is I got permission to leave my car parked with them after I checked... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Suhair M, Thank you for writing a review from your recent stay. We appreciate your feedback and sincerely apologize for the maintenance issues you encountered. It’s unfortunate that we did not have an opportunity to intervene more proactively as we always strive to provide exceptional guest experiences. I hope to hear from you directly with your room number so we... More 

Alexandria, United States
1 review
5 of 5 stars Reviewed March 17, 2014

It was a pleasure being treated as a valued guest by all the hotel employees we encontered. These folks went above and beyond to make our stay enjoyable. This hotel shopuld be a model for others to emulate.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Col. Jeffrey L, It’s great to hear of your pleasant stay and appreciation of our staff at Doubletree Richmond. Our team will be thrilled to hear your compliments on their excellence in service that made your visit enjoyable and memorable. We hope you’ll have an opportunity to visit us again in the future. Thank you again for your nice comments.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to DoubleTree by Hilton Hotel - Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hilton Hotels, Hotels.com, Cheap Tickets, Orbitz, getaroom.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your DoubleTree by Hilton Hotel - Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Richmond
Richmond Doubletree
Hotel Style:
#26 Family Hotel in Richmond
#27 Business Hotel in Richmond

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (69)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (13)
Viewed
View from room (7)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (6)
Viewed
Dining (1)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay