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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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Ranked #28 of 81 hotels in Richmond
A recent review
4 of 5 stars Reviewed March 22, 2013
gomerk Baltimore, Maryland
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372 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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Baltimore, Maryland
Top Contributor
114 reviews 114 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 22, 2013

My boyfriend and I went to Richmond for the weekend and we stayed here. We have no complaints. Everyone was very nice and helpful and the location was pretty close to ideal. The rooms were comfy and the bar downstairs was a great place to find out where to go and get our night started. We were close to bars... More

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Renee B, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

gomerk, We're happy to hear from you and glad you enjoyed your stay with us at DoubleTree. It's great to hear that the rooms were comfortable for your weekend stay and the location allowed you to explore the city by foot. We hope you visit us again soon. Thank you again. Sincerely, Toni Pinto, General Manager More

Roswell, GA
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 21, 2013

This hotel looks good when you come in the door, but the rooms are shabby. Room carpets are frayed, furniture is old, and the water pipes are very noisy. The breakfast buffet was not great. The eggs were dried out, plus it was pretty pricey at $14. They do have a shuttle van that will take you pretty much wherever... More

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Burlington, NC
1 review
2 of 5 stars Reviewed March 19, 2013

Overall this hotel left little to be desired. I always stay at Double Trees for business and most all the time am satisfied. This DT was the first that was below average in my opinion. The breakfast was terrible, and was tricked into paying 14 dollars a plate when I was given the impression that it was free by the... More

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Stephens City, Virginia, United States
1 review
3 of 5 stars Reviewed March 4, 2013

Had a bad experience with the hotel shuttle van - dropped me off so that I could get dinner my first night in town, then did not return to pick me up so I had to walk back to the hotel. It was cold and dark outside. Aside from that this was a great place to stay and the food... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear, Karen S , Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn't up to our usual high standards. We've addressed the problems you mentioned with our shuttle driver and I sincerely apologize for the inconveniences. Thank you for alerting us to this issue, and we hope you’ll give... More

Monroe, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013

Clean, Comfy bed, Valet parking. $18 is better than being towed. Be early for breakfast the eggs were dried out. Not a hotel issue: Make sure to have $3.00 in change if you use the I195 exit to downtown its unmanned exact change cash or Easypass only. Not exactly visitor friendly.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

s_carter2000, Thank you for your review. We appreciate you choosing to stay at Doubletree Hotel. I'm glad you liked our clean, comfortable rooms and had a nice, pleasant visit. Please visit us again. We look forward to it. Sincerely, Toni Pinto, General Manager More

Suffolk, Virginia
1 review
3 of 5 stars Reviewed February 26, 2013

The staff here were excellent, efficient/polite. I really felt like they were interested in my comfort. The Room was just average. I had requested a handicapped accessible room, and I thought the furniture was rather cramped. The bed was clean & comfortable. In the bathroom, the walls around bathroom sink were dirty. Otherwise the bathroom was clean and well maintained.... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear: Lorraine R, Thank you for writing a review about your recent stay at our hotel. We are very sorry for the housekeeping issues you experienced. We appreciate your feedback, and will keep your comments in mind while we work with our staff to improve our guest experience. Again, we apologize for the inconveniences and we want you to know... More

Savannah, Georgia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2013

This hotel was very nice for the price. The room was clean and provided everything that we needed. The only downside was that parking was horrible so we had to purchase Valet everyday. However, the Valet service was great and ended up being worth the money.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cassandra B, Thank you for your review. We're glad to hear from you and learn of our pleasant visit with us at Doubletree Hotel. I'm glad you liked our hotel and found the rooms clean and comfortable. Thank you for your compliments about the Valet service too! We are located in a downtown area, so we try our best to... More

Durham, North Carolina
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 25, 2013

I got a deal on this hotel through Hotwire and thought it was great. We were just driving south on i-95 and decided to do a downtown stopover just for fun, rather than stay out in the suburbs by the highway. Room was spacious, quiet and clean. You can walk to Broad St and there are some nice little restaurants... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

ldhart, Thank you for writing a review about your stay with us at Doubletree Hotel. We appreciate you choosing our hotel, and we're glad you enjoyed your visit. I'm pleased to hear that you liked our great staff too! Your recommendation is greatly appreciated, and we hope you'll stop and visit us again. Sincerely, Terri Sibley, Interim General Manager More

Top Contributor
51 reviews 51 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 25, 2013

The property's age is obviously showing in carpet, paint, furniture, etc. but the staff were more than great.... friendly, helpful and doing all they can to please. The bell and valet personnel were truly accommodating. It's not a bad location in between VCU and downtown capitol.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Paul L, Thank you for taking time out of your busy day and writing a review about your stay with us at Doubletree Hotel. I'm very glad to know that our staff provided friendly and professional service for you during your visit. Your compliments are well received, and we hope you'll visit us again soon. Thanks again. Sincerely, Terri Sibley,... More

Tacoma
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 20, 2013

This hotel is valet parking only at $18.00/day. Valet staff is very nice & quick! Some rates include the breakfast, some do not. Breakfast is a hot/cold buffet that offers quite a bit of variety and the quality varies depending on who is cooking that day. The free daily cookie however is the bomb! There are restaurants from low to... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

obiboo, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Richmond
#31 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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