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DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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DoubleTree by Hilton Hotel - Richmond Downtown
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584 reviews from our community

Traveler rating
    178
    173
    140
    53
    40
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158
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196
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
See the most recent reviews
Walla Walla, United States
2 reviews
4 of 5 stars Reviewed May 9, 2014

Although the room could use some freshening up (paint in bathroom peeling), this hotel has some good things going for it. The bed is comfortable, the linens smell clean, it is quiet, and all of the staff are very nice and helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Leann T, Thank you for writing a review. We're pleased to hear you enjoyed a quiet and comfortable stay and found our staff to be helpful throughout your visit. We appreciate your feedback on all areas and hope you will visit us again soon. Thank you again for writing. Kind regards, Toni Pinto, General Manager More 

Leesburg, VA, United States
1 review
3 of 5 stars Reviewed May 8, 2014

I was only in the hotel for 24 hours, but not once did I deal with a member of the hotel staff who was less than helpful. All were exemplary! I used the shuttle twice, and the drivers were pleasant and quick to appear. The room however, was shabby (both comforters had rips in them). There was no hair dryer... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Kerry H, We appreciate your review and feedback. Thank you for recognizing that our staff was helpful and friendly, even though you did not find our accommodations to meet your expectations. I sincerely apologize for the inconveniences you experienced and assure you that we have addressed the issues you encountered with our team. We hope you will return to see... More 

Mount Airy, North Carolina
1 review
4 of 5 stars Reviewed May 6, 2014

Gabrielle Gilliam with the valet service was so very helpful to a frazzled traveler not used to the "big city" with all of the one way streets. Made things much less stressful and did so with a smile. Really appreciated her help.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Jennifer C, Thank you for taking the time to recognize the excellent service delivered by our team member, Gabrielle Gilliam. Taking the extra steps for our guests leads us to thrive in hospitality, and Gabrielle's passion for exemplary service reflects that goal. I look forward to sharing your kind comments and thank you once again for writing. We hope to... More 

Chicago, United States
1 review
2 of 5 stars Reviewed May 6, 2014

We admittedly had the misfortune to stay at this hotel during a city-wide cycling race, which severely limited our ability to tour the city, but we were already disappointed long before we discovered that. The hotel is just shabby...and none too clean. The rooms are minimalistic, and the bathrooms are tiny. The staff varies from pleasant and helpful to completely... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dennis B, Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. We deeply regret your disappointment with your stay and sincerely apologize for the areas we fell short of meeting your expectations. I have addressed your comments with our staff in order to make improvements so we can provide the consistent, helpful... More 

Lebanon, United States
1 review
5 of 5 stars Reviewed May 5, 2014

Although my request for a mini fridge could not be accomplished, I must say every member of the entire staff is superb. Not just 'the usual' courteous and friendly, but truly and genuinely nice people who really went above and beyond to be helpful throughout my entire stay. I was traveling by myself with my dog to visit my son... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Barbara P, Thank you for writing a review and acknowledging the excellent service delivered by our staff at Doubletree Richmond. Our team takes great pride in ensuring all of our guests enjoy a quality stay. It is fantastic to know that their extra efforts in service made for a memorable experience and I look forward to sharing your kind comments.... More 

Fulton, New York
1 review
5 of 5 stars Reviewed April 30, 2014

The DoubleTree provides everything a traveler could want while staying away from home. The staff is very friendly and knowledgeable of the local area. The hotel also provides a free shuttle service to places in the nearby area which is very nice! If after hours, the cabs are very reasonably prices as well.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

stevencW9826EZ, Thank you for your positive review of Doubletree Richmond. It's great to receive complimentary feedback on the friendly service and conveniences you experienced at our hotel. We appreciate the opportunity to serve your hotel needs while staying away from home, and we hope to welcome you back again soon. Thanks again! Kind regards, Toni Pinto, General Manager More 

Richmond, United States
1 review
4 of 5 stars Reviewed April 30, 2014

First there was confusion with my room and key. I was given a key that didnt work to the room written on the card, I then got a key to that room that was on the card and someone was already in the room. I eventually got the correct key to the correct room. I left a breakfast card and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Rebecca T, We appreciate your feedback and thank you for writing. It's unfortunate to hear about the frustrations you encountered with your room key. I sincerely apologize for the inconveniences imposed during your stay and want to assure you that we have addressed this issue to prevent such occurrences in the future. We're pleased to know you enjoyed a comfortable... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed April 28, 2014

The valets were extremely friendly and helpful, making sure we had everything we needed, including the number for the shuttle and walking us down the street to show us the location of the restaurant we wanted.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Valerie S, Thank you for writing a review and recognizing the excellent service delivered by our valet staff at Doubletree Richmond. Our team takes pride in the level of service they provide and will be thrilled to know they had a positive impact to your stay. We hope you’ll visit us again soon. Thanks again. Kind regards, Toni Pinto, General... More 

Holliston, Massachusetts
2 reviews
4 of 5 stars Reviewed April 27, 2014

We stayed at this hotel for one night, but our experience was very good. The staff is supper friendly and the room was nice, clean and comfortable. The view was ok, but we didn't care much about it. The food at the restaurant was really good. Excellent presentation too. Our waitress and a lady from the kitchen were so nice.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

diana8858, We appreciate you writing a review from your stay at Doubletree Richmond. It’s great to receive feedback on your experience, and we’re pleased our staff’s excellence in service played a part in making your stay an enjoyable one. We hope to have you as our guest again in the future. Thank you once again for writing. Kind regards, Toni... More 

Spring Lake, United States
1 review
5 of 5 stars Reviewed April 23, 2014

Family Friendly and accomodating!! Food ok, service great. Room cozy and warm. Bathroom tiny, but clean and functioning great. STAFF TERRIFIC!! Valet assistance wonderful. Everyone so accomodating. Would love more bar app choices and better restaurant food, but can't say enough about STAFF - so Wonderful and kind!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Aimee F, Thank you for sharing your experience at Doubletree Richmond. We greatly appreciate your compliments regarding the friendly and accommodating service delivered by our staff, as well as areas of opportunity. Our team strives to enhance each guest experience through genuine and hospitable service. I look forward to sharing your review with our team and thank you once again... More 

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Doubletree Richmond
Richmond Doubletree
Hotel Style:
#24 Family Hotel in Richmond
#27 Business Hotel in Richmond

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