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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #28 of 81 hotels in Richmond
A recent review
5 of 5 stars Reviewed October 1, 2013
wheninrome99 usa
  • Reviews (438)
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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usa
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2013

The hotel staff was super friendly and helpful. They even helped my mom with wireless access for her iPad. The warm cookie is a genius touch. And apples for the waist watchers. The bedding felt so nice and comfortable. Best sleep in a hotel ever. And providing a shuttle for a 3 mile radius is also very customer service oriented.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

wheninrome99, Thank you for sharing your experience with us at Doubletree Richmond. I'm pleased to hear our staff was friendly and helpful, and we're glad you found our complimentary amenities and comfortable accommodations made for an enjoyable stay. Please continue to make Doubletree your number one choice hotel when visiting Richmond. Thank you again for writing. Sincerely, Toni Pinto, General... More

Richmond, United States
1 review
4 of 5 stars Reviewed September 30, 2013

We stayed at this hotel for our wedding, and all of our wedding guests did too! Jack Stinnett went out of his way to make all our guests feel welcome, and he helped us arrange a wonderful Sunday brunch for everyone too. Everyone commented on how great the food was, and everyone Loved the welcome cookie:) Thanks so much for... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Debra R, Thank you for choosing Doubletree Richmond to serve your hotel needs for you and your wedding guests. We appreciate you taking a moment to share your experience, and we're pleased to hear that our staff's excellence in service made for a memorable stay. I'll be certain to recognize Jack Stinnett with a special commendation for his outstanding service... More

Tampa, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013

I've been staying at this hotel for several weeks (going home on weekends) for business and I wanted to write about it. The staff are always super friendly and helpful. The rooms at decent though the bathroom door and the tub/shower are too close, basically the bathroom is too small. The restaurant has decent breakfast and I've had one dinner... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Peter J, Thank you for choosing Doubletree Richmond for your business travels. We appreciate your feedback regarding your stay, as guest satisfaction is our number one priority. I'll be certain to share your comments with our team on the opportunities for improvements, as well as our staff's excellence in consistently providing friendly service. We value you as our guest and... More

Rockville Centre, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 25, 2013

The room needs a face lift and a thorough cleaning! The staff was exceptional and lived up to the "Southern Hospitality!" It was great to have shuttle service all over Richmond. Loved the cookies, too.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

veff1995, Thank you for sharing your experience with us at the Doubletree Richmond. We appreciate your feedback on both positive comments and opportunity for improvement. Thank you again and we hope to see you again in the future. Sincerely, Toni Pinto General Manager More

Leesburg, United States
1 review
3 of 5 stars Reviewed September 25, 2013

Friendly staff who went out of the way to assist, but hotel is showing it's age and is in need of a refresh. My bathroom had paint and wall paper peeling and the room had large water stains on the ceiling and an awful patch job on the wall. Bathroom was so small it was hard to even get into.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Scott N, Thank you for your review of your recent experience at our hotel. We appreciate your kind comments on our friendly staff that goes above and beyond every day. We sincerely apologize for the areas that we have fallen short in our guest rooms of meeting your expectations. Our goal is to provide all guests with a rewarding stay.... More

Newport News, Virginia
Top Contributor
51 reviews 51 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

We booked this hotel last minute because we wanted to head out to Richmond for an overnight trip. From the time the valet driver opened my door for me, to the time I drove off, I was very impressed. The valet driver gave me a rundown of everything I needed to know during my stay, things I wouldn't have ever... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

echappell86, Thank you for your review and recommendations of our great hotel and wonderful staff at our Doubletree hotel in Richmond. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional... More

London, United Kingdom
Top Contributor
154 reviews 154 reviews
67 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Visited this hotel around the same time last year. There certainly seems to have been a bit of a makeover since then. The communal areas are well laid out and the basic rooms are very comfortable, clean and great value although the bathrooms are a little compact but that aside no complaints. There is also free wifi for guests. The... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

1879fulham, Thank you for writing a review about your experience at Doubletree Historic Richmond. We appreciate our guests taking the time to provide us with valuable feedback on both positive and opportunities for improvement. We’re glad you enjoyed your stay in our clean accommodations and we hope to see you again soon. Sincerely, Toni Pinto General Manager More

Richmond, United States
1 review
5 of 5 stars Reviewed September 12, 2013

A great place to stay. Very clean and the employees are excellent. They will take good care of you. The staff is a very friendly group of employees. The hotel is located close to all the downtown sights. Shuttle service is great.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Gwen F, Thank you for sharing feedback on your experience at our Doubletree Historic Richmond hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Sincerely, Toni Pinto General Manager More

New York, United States
1 review
2 of 5 stars Reviewed September 9, 2013

The hotel was the worst we had on our 9 day trip along the East Coast. The staff was friendly but the bathrooms needed a renovation. There were no amenities in our rooms aside of one fridge which was connected to a lamp, what means it didn't work when the lamp was turned off. The fridge for the second room... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Karl-Heinz Z, Thank you for writing. Your comments are valuable to us as guest satisfaction is our number one priority. We sincerely apologize for the issues connected to your stay and any inconveniences you experienced as a result. We’re working with our team to ensure issues like these are avoided in the future. If you return to our area, we... More

Bethesda, United States
1 review
4 of 5 stars Reviewed September 7, 2013

Was checking out VCU with teenager and needed a comfortable convenient place to stay. The Doubletree was perfect: A few blocks from VCU campus, short drive to Shockoe Slip, and just 2 blocks from the famed Jefferson Hotel. Have stayed at Jefferson w/hubby in past, but can't justify the rates for a stay with my teenager. Instead, we walked over... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Leslie W, Thank you writing a review about your Doubletree experience. It’s nice to receive your complimentary feedback on our clean accommodations, friendly staff and ideal location. We appreciate you choosing Doubletree Historic Richmond for your hotel needs and we hope you’ll visit us again soon. Sincerely, Toni Pinto General Manager More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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